=========================================================================
Date: Mon, 31 Mar 2003 21:59:21 -0600
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: FW: [CLIO] error 52
MIME-Version: 1.0
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Amy,
Error 52 is due to a multiple entry of the data directory path in the
Preferences/Data Directories/Microenhancer Data Directory text box. You
will need to highlight the path in the text box then select the delete key.
Once the path has been deleted click on the delete key a couple more times
to remove any other remaining path entries they may have been hidden. Once
this has been done reenter the path for the Microenhancer Data Directory
location into the text box. Please let me know if this resolves the
problem.
Judd Knight
Clio Software Support
817-726-3475
Reminder: If you have not done so already, sign up for your Service and
Support contract soon!
-----Original Message-----
From: ILL Records Management Software User's Group
[mailto:CLIO-L@UConnVM.UConn.Edu]On Behalf Of Margolin, Amy S.
Sent: Monday, March 31, 2003 7:57 AM
To: CLIO-L@UConnVM.UConn.Edu
Subject: [CLIO] error 52
I just got a new computer over the weekend and while I had no trouble
networking
cliodata we're getting a error 52 when we try to send updates from other
machines to
this one. I've tried setting the database directory to both
\oclcapps\illme\ and oclcapps\illmewin
and neither works.
Amy Margolin
amargolin@mailserv.gcpl.lib.oh.us
=========================================================================
Date: Wed, 2 Apr 2003 09:25:41 -0700
Reply-To: Carol Kochan
Sender: ILL Records Management Software User's Group
From: Carol Kochan
Subject: New OCLC Symbols
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We're getting requests from Libraries that have 5 digit symbols. Our
Clio Database, truncates to a 3 digit symbol and then we don't show the
proper library that we're shipping to in the database. Is there a fix
for this problem?
Thanks
Carol A. Kochan
Coordinator, Interlibrary Services
Merrill Library
Utah State University
Logan, UT 84322-3045
ph. 1-435-797-2676
______________________
carkoc@cc.usu.edu
______________________
=========================================================================
Date: Wed, 2 Apr 2003 12:08:52 -0800
Reply-To: Cassie Maringer
Sender: ILL Records Management Software User's Group
From: Cassie Maringer
Organization: Washington County Cooperative Library Services
Subject: Re: New OCLC Symbols
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
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I'd also like to hear any advice people may have to give. We've experienced this problem, too, but
on the borrowing side. If we put any 5-character symbols in the 5-lender string, it's too long for
Clio to read and it won't download the borrowing requests at all. :(
--
Cassie Maringer
Senior Library Assistant
Interlibrary Loans
Washington County Cooperative Library Services (OQX)
111 NE Lincoln St MS 58B
Hillsboro OR 97124-3036
Phone: 503-988-5576 / Fax 503-988-5221
E-mail cassiem@multcolib.org
Carol Kochan wrote:
>
> We're getting requests from Libraries that have 5 digit symbols. Our
> Clio Database, truncates to a 3 digit symbol and then we don't show the
> proper library that we're shipping to in the database. Is there a fix
> for this problem?
>
> Thanks
>
> Carol A. Kochan
> Coordinator, Interlibrary Services
> Merrill Library
> Utah State University
> Logan, UT 84322-3045
> ph. 1-435-797-2676
> ______________________
> carkoc@cc.usu.edu
> ______________________
=========================================================================
Date: Wed, 2 Apr 2003 12:36:13 -0800
Reply-To: Cathy Wright
Sender: ILL Records Management Software User's Group
From: Cathy Wright
Subject: Re: New OCLC Symbols
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
I thought you have to upgrade to the latest Clio to handle this?
--
Cathy Wright
Technical Information Specialist
Albany Research Center Library
1450 Queen Ave. SW
Albany, OR 97321-2152
PH: 541-967-5864
FX: 541-967-5936
clark@alrc.doe.gov
http://www.alrc.doe.gov/library/alrclib.html
----- Original Message -----
From: "Cassie Maringer"
To:
Sent: Wednesday, April 02, 2003 12:08 PM
Subject: Re: [CLIO] New OCLC Symbols
> I'd also like to hear any advice people may have to give. We've
experienced this problem, too, but
> on the borrowing side. If we put any 5-character symbols in the 5-lender
string, it's too long for
> Clio to read and it won't download the borrowing requests at all. :(
> --
> Cassie Maringer
> Senior Library Assistant
> Interlibrary Loans
> Washington County Cooperative Library Services (OQX)
> 111 NE Lincoln St MS 58B
> Hillsboro OR 97124-3036
> Phone: 503-988-5576 / Fax 503-988-5221
> E-mail cassiem@multcolib.org
>
>
> Carol Kochan wrote:
> >
> > We're getting requests from Libraries that have 5 digit symbols. Our
> > Clio Database, truncates to a 3 digit symbol and then we don't show the
> > proper library that we're shipping to in the database. Is there a fix
> > for this problem?
> >
> > Thanks
> >
> > Carol A. Kochan
> > Coordinator, Interlibrary Services
> > Merrill Library
> > Utah State University
> > Logan, UT 84322-3045
> > ph. 1-435-797-2676
> > ______________________
> > carkoc@cc.usu.edu
> > ______________________
>
=========================================================================
Date: Thu, 3 Apr 2003 11:02:59 -0600
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: New OCLC Symbols
Comments: To: Cathy Wright
In-Reply-To: <002a01c2f957$8094c6a0$a010ac84@alrc.doe.gov>
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Updating to Clio 3.5 will resolve the problem. For present Clio customers
that have had Clio for more than a year, they can upgrade too Clio 3.5 by
signing up for a Service and Support contract. Information about the
Service and Support contract can be found at the Clio Software website,
http://cliosoftware.com/public/. Clio customers should sign up for the
Service and Support contract before July 1, 2001. At this time customer
support is free of charge, after June 30th 2003 in order to continue to give
customer support and upgrades to the Clio products we have had to initiate
an annual Service and Support fee. This fee does not mean that your
institution has to stop using Clio if they decide not to pay the fee. As
for what your institution gets with the fee is continued customer support
and potential updates (the number of updates will vary) to add or improve
the features in Clio. The version you are using has been paid for. If your
institution decides not to accept the service and support fee they can
continue to use the version of Clio they have purchased but Clio cannot
continue to provide free customer support or updates. The Service and
Support fee is based upon the number of ILL transactions performed in an
annual year. You can view the fee chart on the Clio website. Clio is
willing to work with institutions that have already prepared budgets for the
year. If your institution has already prepared a budget for this year then
you can contact Dotty Perkins to work out some type of payment arrangement
for the future. She can be reached by email at dotty@cliosoftware.com or by
phone 603-487-2391.
Judd Knight
Clio Software Support
817-726-3475
Reminder: If you have not done so already, sign up for your Service and
Support contract soon!
-----Original Message-----
From: ILL Records Management Software User's Group
[mailto:CLIO-L@UConnVM.UConn.Edu]On Behalf Of Cathy Wright
Sent: Wednesday, April 02, 2003 2:36 PM
To: CLIO-L@UConnVM.UConn.Edu
Subject: Re: [CLIO] New OCLC Symbols
I thought you have to upgrade to the latest Clio to handle this?
--
Cathy Wright
Technical Information Specialist
Albany Research Center Library
1450 Queen Ave. SW
Albany, OR 97321-2152
PH: 541-967-5864
FX: 541-967-5936
clark@alrc.doe.gov
http://www.alrc.doe.gov/library/alrclib.html
----- Original Message -----
From: "Cassie Maringer"
To:
Sent: Wednesday, April 02, 2003 12:08 PM
Subject: Re: [CLIO] New OCLC Symbols
> I'd also like to hear any advice people may have to give. We've
experienced this problem, too, but
> on the borrowing side. If we put any 5-character symbols in the 5-lender
string, it's too long for
> Clio to read and it won't download the borrowing requests at all. :(
> --
> Cassie Maringer
> Senior Library Assistant
> Interlibrary Loans
> Washington County Cooperative Library Services (OQX)
> 111 NE Lincoln St MS 58B
> Hillsboro OR 97124-3036
> Phone: 503-988-5576 / Fax 503-988-5221
> E-mail cassiem@multcolib.org
>
>
> Carol Kochan wrote:
> >
> > We're getting requests from Libraries that have 5 digit symbols. Our
> > Clio Database, truncates to a 3 digit symbol and then we don't show the
> > proper library that we're shipping to in the database. Is there a fix
> > for this problem?
> >
> > Thanks
> >
> > Carol A. Kochan
> > Coordinator, Interlibrary Services
> > Merrill Library
> > Utah State University
> > Logan, UT 84322-3045
> > ph. 1-435-797-2676
> > ______________________
> > carkoc@cc.usu.edu
> > ______________________
>
=========================================================================
Date: Fri, 4 Apr 2003 22:15:35 -0800
Reply-To: Schehl Haberle
Sender: ILL Records Management Software User's Group
From: Schehl Haberle
Organization: gTEce0l8cyAOaFhEx4VTUkdjsQ62q7yUO04
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Content-Transfer-Encoding: 7bit
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=========================================================================
Date: Mon, 7 Apr 2003 17:44:13 -0400
Reply-To: Glenn Canner
Sender: ILL Records Management Software User's Group
From: Glenn Canner
Subject: 'past due' invoices in Clio
MIME-version: 1.0
Content-type: text/plain; charset=ISO-8859-1
Content-transfer-encoding: 7BIT
Has anyone come up with a way for marking and tracking 'past due' invoices in
Clio? We know we can search for which invoices have not been paid, but we
were envisioning something like Clio marking an invoice as '30 days past due'
before we reprint it and send it out again. That way we could have a record
that a past due invoice was already re-sent, before generating a '60 days past
due' invoice, etc.
Any ideas appreciated.
Thanks,
Glenn Canner
Acting Coordinator of ILL
Gelman Library
George Washington University
2130 H Street, NW
Washington, DC 20052
(202) 994-7128 voice
(202) 994-1340 fax
=========================================================================
Date: Wed, 9 Apr 2003 14:03:40 -0400
Reply-To: Nancy Rosedale
Sender: ILL Records Management Software User's Group
From: Nancy Rosedale
Subject: Anyone already running Clio 3.5
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
We are going to install Clio 3.5 when this semester ends.
I would really appreciate hearing from anyone who is already using 3.5. We
will be upgrading from Clio 3.1c/Clio Request 3.1--Thanks!
Nancy A. Rosedale
Supervisor, Interlibrary Loan Dept.
Bailey Howe Library
University of Vermont
538 Main St.
Burlington, VT 05405
802-656-0922
nancy.rosedale@uvm.edu
=========================================================================
Date: Wed, 9 Apr 2003 17:52:13 -0400
Reply-To: Charlessa Gates
Sender: ILL Records Management Software User's Group
From: Charlessa Gates
Subject: Printing Records on Receive
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: 7bit
We have been printing a copy of each record from OCLC ILLMe when it is
downloaded as "Online Produced." We would like to change our practice
and print out the record when the item is received.
We are wondering if there is a convenient way to print out a copy of
each record when it is marked as "Received Copy" or "Received Loan."
Ideally, Clio would print out a copy of the request at the same time it
prints out the borrowing bookstrap. That doesn't appear to be an
option.
Anyone else do something similar? Is there a way to do what we want?
We are on Clio 3.1c right now, but will probably upgrade to 3.5 over
the summer.
Charlessa Gates
Patrick Henry College
Purcellville, VA
=========================================================================
Date: Thu, 10 Apr 2003 11:29:47 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Printing Records on Receive
Comments: To: Charlessa Gates
In-Reply-To:
MIME-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: 7bit
Charlessa,
If you want to printout the requests that you have received on a particular
date you could perform a search for these requests in Clio by going to
Borrowing Request Search then use the following settings
RecDate Equals 04/10/2003 (The date of requests received. The
default will be today's date, but you can enter any date)
Once the requests have been filtered you can export the results to Excel.
Once exported you can print out a list of the requests received.
If you want more detail then you can print each request separately by
double-clicking on the ILL of each requests to display the
BorrowingRequestDetails screen. On this screen you can select to print
the request in ALA or Non-ALA format.
The next possible method of filtering and exporting results to Excel may
sound complicated but once you have followed the step once or twice you will
come to find that it is not, at least that is my opinion.
If you like the idea of exporting requests to Excel with all of the fields
of a record exported then you can go to Administration/Open
Tables/BorrowingRequests/. Once the BorrowingRequestsShowAll form is
displayed you will need to click on the Advanced Filter/Sort toolbar button
(it looks like a funnel and pencil) to filter for the requests received on a
particular date. Once the filter button has been selected you will see the
BorrowingRequestsShowAllFilter1 filter window. In this window you will want
to select from the table field list box the RecDate Field by double-clicking
on it. Once the field has been placed in one of the columns that has rows
entitled Field, Sort, Criteria, etc., then you can enter in the criteria row
for that column the received date.
Once entered then you are ready to perform the filter. In order to perform
the filter you will need to minimize the filter window, do not close it.
Once minimized you should see the BorrowingRequestsShowAll form once again.
On the toolbar that has reappeared select the Apply Filter/Sort button, it
looks like a funnel. Once the filter has been applied then you will have a
filtered list of requests that have been received for the date you have
entered. To export these filtered requests to Excel click on the
OfficeLinks button on the toolbar for exporting results to Excel. Once the
requests have been exported to Excel you can save the file with the receive
date as part of the file name.
Judd Knight
Clio Software Support
817-726-3475
Reminder: If you have not done so already, sign up for your Service and
Support contract soon!
-----Original Message-----
From: ILL Records Management Software User's Group
[mailto:CLIO-L@UConnVM.UConn.Edu]On Behalf Of Charlessa Gates
Sent: Wednesday, April 09, 2003 4:52 PM
To: CLIO-L@UConnVM.UConn.Edu
Subject: [CLIO] Printing Records on Receive
We have been printing a copy of each record from OCLC ILLMe when it is
downloaded as "Online Produced." We would like to change our practice
and print out the record when the item is received.
We are wondering if there is a convenient way to print out a copy of
each record when it is marked as "Received Copy" or "Received Loan."
Ideally, Clio would print out a copy of the request at the same time it
prints out the borrowing bookstrap. That doesn't appear to be an
option.
Anyone else do something similar? Is there a way to do what we want?
We are on Clio 3.1c right now, but will probably upgrade to 3.5 over
the summer.
Charlessa Gates
Patrick Henry College
Purcellville, VA
=========================================================================
Date: Thu, 10 Apr 2003 08:56:11 -0400
Reply-To: Angie Shiever
Sender: ILL Records Management Software User's Group
From: Angie Shiever
Subject: Savescreen error
MIME-Version: 1.0
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boundary="----=_NextPart_000_000C_01C2FF3F.08CEFA80"
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Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
I am having a problem retrieving requests from OCLC. When a choose "get =
savescreens" I get the message "The savescreen file is not present or =
the directory is incorrect..." I've checked the data directories and =
even re-input them. I have an old version of Clio (2b) and have been =
having regular problems with my data directories. I can seen the =
savescreens waiting to be retrieved, just cannot retrieve them. I am not =
very computer literate. Any suggestions?
Thanks,
Angie Shiever
Hoover Library=20
McDaniel College
2 College Hill
Westminster, MD 21157
------=_NextPart_000_000C_01C2FF3F.08CEFA80
Content-Type: text/html;
charset="iso-8859-1"
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I am having a problem retrieving =
requests from=20
OCLC. When a choose "get savescreens" I get the message =
"The=20
savescreen file is not present or the directory is incorrect..." =
I've=20
checked the data directories and even re-input them. I have an old =
version=20
of Clio (2b) and have been having regular problems with my data =
directories. I=20
can seen the savescreens waiting to be retrieved, just cannot retrieve =
them. I=20
am not very computer literate. Any suggestions?
Thanks,
Angie Shiever
Hoover Library
McDaniel College
2 College Hill
Westminster, MD 21157
------=_NextPart_000_000C_01C2FF3F.08CEFA80--
=========================================================================
Date: Thu, 10 Apr 2003 15:35:06 -0500
Reply-To: Kevin O'Brien
Sender: ILL Records Management Software User's Group
From: Kevin O'Brien
Subject: problem w/ branch report
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
Clio users,
I am experiencing a strange problem in my lending and borrowing branch
reports. I'm at a DOCLINE library and have Clio installed on five PCs. I
have designated one PC as the "LD" branch to indicate the station where our
Loansome Doc work is being performed and the rest are assigned our OCLC
symbol as the branch name. Month after month when I print the branch
library report, I get a row for the LD branch, a row for the OCLC symbol
branch and an extra row containing unfilleds only. I know it can't be
showing Loansome Doc numbers in this row because there are some unfilled
loans appearing (LD requests are never for loans). Any ideas?
Kevin O'Brien, UIC Library of the Health Sciences Interlibrary Loan
=========================================================================
Date: Mon, 21 Apr 2003 11:31:45 -0400
Reply-To: "O'Donnell, Noreen B"
Sender: ILL Records Management Software User's Group
From: "O'Donnell, Noreen B"
Subject: Need help with Clio
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Hi All,
I'm fairly new to ILL and I'm having a problem using Clio. I ordered an
article through OCLC and it was shipped by the second lender in the string.
I received it in Clio on the 10th. On the 17th I received another copy of
the article from the third lender in the string. OCLC still shows the
request as shipped by the third lender. I don't know why it didn't pick up
the received info from Clio. Does it matter? Should I reveice it in OCLC
even tho it reflects the wrong library? I don't want to pay for it twice.
Please advise.
Sincerely,
Noreen B. O'Donnell
Brookhaven National Laboratory
Inter-library Loan/Document Delivery
Building 477A
P.O. Box 5000
Upton, NY 11973-5000
631-344-3138
nod@bnl.gov
=========================================================================
Date: Mon, 21 Apr 2003 11:25:53 -0500
Reply-To: Donald Nagolski
Sender: ILL Records Management Software User's Group
From: Donald Nagolski
Subject: Re: Need help with Clio
Comments: To: odonnell@BNL.GOV
Mime-Version: 1.0
Content-Type: multipart/alternative; boundary="=_217EB6C8.64052EC1"
This is a MIME message. If you are reading this text, you may want to
consider changing to a mail reader or gateway that understands how to
properly handle MIME multipart messages.
--=_217EB6C8.64052EC1
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: quoted-printable
The error is not with Clio. The error occurred because the 2nd library =
did not properly update the OCLC record and so the request then went on to =
the 3rd lender. You do not have to pay twice for the article because in =
such cases the 2nd library is responsible for any additional charges since =
they did not properly update.
Donald J. Nagolski
Coordinator, Access Services
Loyola University Medical Center
Library of the Health Sciences
2160 South First Avenue
Maywood, IL 60153
708-216-5308
708-216-8115 (fax)
>>> "O'Donnell, Noreen B" 04/21/03 10:31AM >>>
Hi All,
I'm fairly new to ILL and I'm having a problem using Clio. I ordered an
article through OCLC and it was shipped by the second lender in the =
string.
I received it in Clio on the 10th. On the 17th I received another copy of
the article from the third lender in the string. OCLC still shows the
request as shipped by the third lender. I don't know why it didn't pick up
the received info from Clio. Does it matter? Should I reveice it in OCLC
even tho it reflects the wrong library? I don't want to pay for it twice.
Please advise.
Sincerely,
Noreen B. O'Donnell
Brookhaven National Laboratory
Inter-library Loan/Document Delivery
Building 477A
P.O. Box 5000
Upton, NY 11973-5000
631-344-3138
nod@bnl.gov
--=_217EB6C8.64052EC1
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable
Content-Description: HTML
The error is not with Clio. The error occurred because the =
2nd=20
library did not properly update the OCLC record and so the request then =
went on=20
to the 3rd lender. You do not have to pay twice for the article =
because in=20
such cases the 2nd library is responsible for any additional charges since =
they=20
did not properly update.
Donald J. Nagolski
Coordinator, Access Services
Loyola =
University=20
Medical Center
Library of the Health Sciences
2160 South First=20
Avenue
Maywood, IL 60153
708-216-5308
708-216-8115=20
(fax)
>>> "O'Donnell, Noreen B" <odonnell@BNL.GOV>=20=
04/21/03 10:31AM >>>
Hi All,
I'm fairly new to ILL and =
I'm=20
having a problem using Clio. I ordered an
article through OCLC and it =
was=20
shipped by the second lender in the string.
I received it in Clio on =
the=20
10th. On the 17th I received another copy of
the article from the =
third=20
lender in the string. OCLC still shows the
request as shipped by the =
third=20
lender. I don't know why it didn't pick up
the received info from Clio. =
Does=20
it matter? Should I reveice it in OCLC
even tho it reflects the =
wrong=20
library? I don't want to pay for it twice.
Please=20
advise.
Sincerely,
Noreen B. O'Donnell
Brookhaven =
National=20
Laboratory
Inter-library Loan/Document Delivery
Building 477A
P.O.=
Box=20
5000
Upton, NY 11973-5000
631-344-3138
nod@bnl.gov <
mailto:nod@bnl.gov>