From: L-Soft list server at U. of Connecticut (1.8d)
[LISTSERV@UConnVM.UConn.Edu]
Sent: Thursday, January 16, 2003 8:29 AM
To: Joseph Natale
Subject: File: "CLIO-L LOG0208"
=========================================================================
Date: Thu, 1 Aug 2002 18:09:44 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Deleting an invoice and adding it to EFTS
Comments: To: Crystal Vedros
In-Reply-To:
MIME-Version: 1.0
Content-Type: text/plain; charset="Windows-1252"
Content-Transfer-Encoding: 7bit
Crystal,
In order to change the billing to EFTS you will need to re-update the
request to YesCopy or Yes Loan in the Update Lending Request using the EFTS
billing method constant data record. Once this has been done the invoice
that was create will be deleted automatically.
Judd Knight
Clio Software Support
817-726-3475
-----Original Message-----
From: Crystal Vedros [mailto:cvedros@kumc.edu]
Sent: Thursday, August 01, 2002 3:03 PM
To: judd@cliosoftware.com
Subject: Deleting an invoice and adding it to EFTS
Hello Judd,
I called you on Thursday morning and am following up with this email. After
printing the July invoices on July 31, I saw that a few invoices generated
for items that were for EFTS participants. This happenend because we updated
the charge as a non-EFTS charge or we didn't know the institution was an
EFTS participant.
So, can I delete those invoices, change the charge to EFTS charge and then
have them appear on either the July EFTS or have it go to EFTS with the
August statement?
I don't like to send an EFTS participant an invoice for a couple of
stragglers.
I'm not sure how to edit/delete an invoice. Can you help?
Crystal Cameron Vedros
Univ. of Kansas Medical Center
cvedros@kumc.edu
913-588-7916
=========================================================================
Date: Tue, 6 Aug 2002 08:37:41 -0400
Reply-To: "Robinson, Susan"
Sender: ILL Records Management Software User's Group
From: "Robinson, Susan"
Subject: Reading "In Process"
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Question:
I notice that when I am in the Lending half of the database, and I am =
reading "new messages from OCLC" there is another option to check "read =
'In Process' records". What does that mean, and what will it do for me? =
Thanks for your help.
Susan B. Robinson
Document Delivery Librarian
Ryan Library
Iona College
715 North Ave.
New Rochelle, NY 10801
914.633.2352
srobinson@iona.edu
=========================================================================
Date: Mon, 5 Aug 2002 15:14:39 -0500
Reply-To: Pattisue Thoman
Sender: ILL Records Management Software User's Group
From: Pattisue Thoman
Subject: question about archiving
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: quoted-printable
I'm getting ready to archive records for the first time. Would appreciate =
advice on which works better: archiving to a network drive (which is =
where the current records are kept) or to a diskette which can be filed =
and after required length of keeping be reused. =20
Also, I had waited till end of fiscal year before archiving at all. Is =
this the best way to do it - wait until year is complete? Or can/ should =
it be done sooner and still get statistics that include archived items?
Thanks for any help.
Pattisue Thoman
Access Services Librarian
Oklahoma Baptist University (OCLC - OKB)
OBU Box 61310
500 W. University
Shawnee, OK 74804
E-mail: Pattisue_Thoman@.okbu.edu
Ariel address:164.58.88.223 or Ariel@mail.okbu.edu
Phone:(405)878-2269
=========================================================================
Date: Thu, 8 Aug 2002 18:08:44 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: overdue notices
Comments: To: "Bradley, Jo Ann"
In-Reply-To: <9D76B97027C8D111A5C600805F9F3E680C272ADC@redbud.csuchico.edu>
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
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Jo Ann,
Yes, you will need to go to patron database to get addresses and email
information. Clio is working on a version that will notify patrons of
overdues via email.
As for how the overdue function is suppose to work? First you will need to
set the number of days after the due date that an overdue notice will be
created for a patron by going to Preferences/Notices Archives/. Once on the
Overdue Archive Prefs window you can set the number of days after the due
date that a first overdue notice is created. You can also set other times
when other reports are created. Once this has been done then you can go to
the Overdue Notices page and run your reports. Once the reports have been
printed then you can go to the Patron Database then search for the
information to send the notice to the patron by mail.
Creating Microsoft Word Labels for Mailing Overdue Notices
Another method is creating mailing labels for these patrons which can be
done through Microsoft Word. You will only have to perform the following
setup instructions to create this reusable label document once. Once the
document has been created you will be able to use it again and again. Start
Microsoft Word. Once Microsoft Word is open go to Tools/Mail Merge. Once
you have selected Mail Merge the Mail Merge Helper window will be displayed.
The first thing that needs to be done is to create the main document, select
the Create button then choose Mailing Labels. After choosing Mailing Labels
select Active Window.
Selecting the Data Source
After you have selected Active Window then you will need to select the
source of the address information.
Click on Get Data then select Open Data Source. The Open Data Source window
will appear. On the Open Data Source window you need to first select the
type of file you need. On the window select from the Files of Type drop
down box MS Access Databases. Once this has been done you will now browse
to the location of your cliodata.mdb file. If you do not know where this
file is located then you will need to open Clio then go to Preferences/Data
Directories/Clio Database Directory. Write down the path so you will know
where to point the Mail Merge Helper. Once you have found the cliodata.mdb
file you will need to select the file then click on Open. After you have
clicked on the Open button you will see a Microsoft Access window displayed.
From the list of tables select the BorPatrons table. This table holds all
of the patron information from the patron database. Once you have selected
the table click on the OK button.
Selecting the type of Labels and fields to print
After you have clicked on the OK button a window will be displayed stating
that "Word needs to set up your main document..." click on the Set Up Main
Document button. Once you have clicked on the button you will need to
select the type of labels you have loaded to print. Once you have selected
the type of labels click OK. At this time a window will appear that will
make it possible for you to select the fields that will print on the label.
Click on the Insert Merge Field button to select the appropriate fields to
create an address label, be sure to add spaces, correct punctuation, and new
lines, e.g.
+FirstName; +LastName;
+Address;
+City;, +State;, +PostalCode;
After you have selected the fields that you want to print on the label click
OK. You are not back at the Mail Merge Helper window while in the
background the document template has been setup. In order to select certain
patrons to print address labels you will need to click on the Query Options
button on the Mail Merge Helper window. On the Query Options window select
click on the drop down window under column heading Field:. Select the
LastName field to search by then place in the text with the column heading
Compare To: the patron's last name printed on the patron notice. Once this
has been done on the second line with the column heading Field: select the
FirstName field and then enter the first name in the text box with column
heading Compare To:. Once these options have been set then click on OK.
Create the Labels
You are now back at the Mail Merge Helper Window and ready to perform the
Merge of the data to the label template. On the Mail Merge Helper window
click on the Merge button, the Merge window will appear. On this window
make sure you are merging to a new document, Records to be Merged are All,
and When Merging records the "Don't print blank lines when data field are
empty" is selected. These settings are usually the default settings. If
these settings are set correctly then click on the Merge button. Once you
have clicked on the Merge button a document will be created with the patron
address information displayed. You can make modifications to the
information displayed or you can go ahead with printing the labels as you
would any other Word document. Make sure you have label stock in the
printer. Once you have printed the label you can delete the document by
closing the document then selecting not to save it.
Searching for another patron
If you want to create another label for another patron you will need to go
to Tools/Mail Merge then change the Query Options to search for another
patron. After changing the Query Options click on the Merge button then
follow the steps under Create the Labels above. In order to use the same
label paper you will probably need to copy and paste the patron address to a
different cell since the first label has been used.
Saving the Reusable LabelMaker Document
After you have printed labels and closed the label document then you can
save the "template". Go to File/Save then give the document a name like
ClioPatronLabelMaker.doc. Once this has been done click on Save. You can
place a shortcut to this document by right-clicking on your desktop then
select New/Shortcut/, browse to the ClioPatronLabelMaker.doc file location
with the "All Files" Files of Type: selected. Once you have found the file
select it and click Open. Click the Next button to give the shortcut a
name. Once you have given the shortcut a name then you can click on Finish.
Now whenever you want to create Labels from Clio you can click on the
shortcut to create the labels for overdue notices you need.
Location of Cliodata changes to a new location (File has been moved to a new
drive or folder)
If the cliodata.mdb file is moved the ClioPatronLabelMaker document will not
function until you have redirected the "LabelMaker" document to the new
location. In order to redirect the ClioPatronLabelMaker document you will
need to open the document then change the data source. The data source can
be changed by going to Tools/Mail Merge then follow the steps under the
heading above Selecting The Data Source. Once you have the document pointed
to the new location then you can save the ClioPatronLabelMaker.
Judd Knight
Clio Software Support
817-726-3475
-----Original Message-----
From: Bradley, Jo Ann [mailto:jbradley@csuchico.edu]
Sent: Thursday, August 08, 2002 10:22 AM
To: 'CLIO-Judd'
Subject: overdue notices
Judd-
When I run an overdue print out, I don't have enough information.
Am I suppose to go to the patron database to get addresses and e-mails? How
is the overdue function in borrowing suppose to work?
Jo Ann Bradley
Interlibrary Loan Supervisor
Meriam Library
California State University, Chico
530-898-6479
jbradley@csuchico.edu
FAX 530-898-6526
Ariel - 132.241.32.65
OCLC symbol - CCH
=========================================================================
Date: Thu, 8 Aug 2002 14:57:14 -0500
Reply-To: Pattisue Thoman
Sender: ILL Records Management Software User's Group
From: Pattisue Thoman
Subject: request cancelled by borrower
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: quoted-printable
A request came in yesterday. from another library. Today when I went to =
reply (actually send a CONDITIONAL, since there was a problem) the request =
was not in OCLC. (apparently cancelled by the borrower, since we were the =
only one in the lender string)
What can I do in Clio to show it was cancelled by the borrower? It is =
presently in CLio as "In Process"
Thanks for any help.
Pattisue Thoman
Access Services Librarian
Oklahoma Baptist University (OCLC - OKB)
OBU Box 61310
500 W. University
Shawnee, OK 74804
E-mail: Pattisue_Thoman@okbu.edu
Ariel address:164.58.88.223 or Ariel@mail.okbu.edu
Phone:(405)878-2269
=========================================================================
Date: Mon, 12 Aug 2002 14:30:33 -0600
Reply-To: Jivonna Stewart
Sender: ILL Records Management Software User's Group
From: Jivonna Stewart
Subject: Big Thank You for Judd
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
Just wanted to publicly thank Judd for helping me with my CLIO problems
last week and week before. It was above and beyond. I will always
recommend CLIO because of the level of technical support we receive.
Thanks for your time.
=========================================================================
Date: Mon, 12 Aug 2002 16:39:13 -0500
Reply-To: Pattisue Thoman
Sender: ILL Records Management Software User's Group
From: Pattisue Thoman
Subject: Questions: lending library info, reasons for no
Mime-Version: 1.0
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Two questions::
When does the information about a library go into the library database? I =
was trying to find a library by its symbol in the list of libraries pulled =
up through Administration and it was not there. When I looked for it in =
"Search Library Database" it was also not there, although other libraries =
we had borrowed from but not loaned to were there, but when I looked it up =
in "Search Borrowing Requests" I found it. Its current status is =
Shipped.
How do I find the reasons for no in the Clio record for an unfilled =
borrowing request?
Thank you for your help.
Pattisue Thoman
Access Services Librarian
Oklahoma Baptist University (OCLC - OKB)
OBU Box 61310
500 W. University
Shawnee, OK 74804
E-mail: Pattisue_Thoman@okbu.edu
Ariel address:164.58.88.223 or Ariel@mail.okbu.edu
Phone:(405)878-2269
=========================================================================
Date: Tue, 13 Aug 2002 11:56:11 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Questions: lending library info, reasons for no
Comments: To: Pattisue Thoman
In-Reply-To:
MIME-Version: 1.0
Content-Type: text/plain; charset="Windows-1252"
Content-Transfer-Encoding: 7bit
Pattisue,
If you have a borrowing request that has an OCLC status of Shipped the
library will be entered when you update the request to Received Copy or
Received Loan. If there is no Clio record for the Lending library, you will
be presented with the Libraries screen (see Section 4.2.10 of the Clio 3
manual), and you should enter at least the name of the library. If a
library record exists, but is not designated as a Complete library record,
you will have the option of editing it. When you have indicated to Clio
that you are satisfied with that library record (again, see Section 4.2.10),
you will no longer receive this prompt.
Judd Knight
Clio Software Support
817-726-3475
-----Original Message-----
From: ILL Records Management Software User's Group
[mailto:CLIO-L@UConnVM.UConn.Edu]On Behalf Of Pattisue Thoman
Sent: Monday, August 12, 2002 4:39 PM
To: CLIO-L@UConnVM.UConn.Edu
Subject: [CLIO] Questions: lending library info, reasons for no
Two questions::
When does the information about a library go into the library database? I
was trying to find a library by its symbol in the list of libraries pulled
up through Administration and it was not there. When I looked for it in
"Search Library Database" it was also not there, although other libraries we
had borrowed from but not loaned to were there, but when I looked it up in
"Search Borrowing Requests" I found it. Its current status is Shipped.
How do I find the reasons for no in the Clio record for an unfilled
borrowing request?
Thank you for your help.
Pattisue Thoman
Access Services Librarian
Oklahoma Baptist University (OCLC - OKB)
OBU Box 61310
500 W. University
Shawnee, OK 74804
E-mail: Pattisue_Thoman@okbu.edu
Ariel address:164.58.88.223 or Ariel@mail.okbu.edu
Phone:(405)878-2269
=========================================================================
Date: Tue, 13 Aug 2002 15:11:02 -0500
Reply-To: levrausg@SLU.EDU
Sender: ILL Records Management Software User's Group
From: Shawnee Levrault
Subject: error with tables in 3.1
MIME-version: 1.0
Content-type: text/plain; charset=us-ascii
Content-transfer-encoding: 7bit
Has anyone had any trouble in updating or retrieving info (for printing
up overdues) when using 3.1c?
This morning when I tried to print our borrowing overdue/recalls the
following message appeared on the screen:
Error in overdue button click 3008. The table "BorPatrons:" is
already opened exclusively by another user or it is already
open through the user interface and cannot be manipulated
programmatically.
It was not until later in the morning that I was able to print up the
overdues.
This afternoon, we were trying to update some lending info to yes copy
and no copy. One the third item we were updating the box labeled
completed requested did not display the message of yes/ no copy. and a
similar message as above came up on the screen but it concerned an
invoice table.
Is there something we have to set so this will not happen? Or will we
just have to wait and constantly update our computer when this occurs?
This has us worried about the upcoming semester and the idea of having
to redo our work or nevering knowing if something is going to work.
Thanks for any information
Shawnee Levrault
ILL Dept
Pius XII Memorial Library, St. Louis University
=========================================================================
Date: Wed, 14 Aug 2002 10:00:45 -0500
Reply-To: levrausg@SLU.EDU
Sender: ILL Records Management Software User's Group
From: Shawnee Levrault
Subject: slow updates
MIME-version: 1.0
Content-type: text/plain; charset=us-ascii
Content-transfer-encoding: 7bit
Does anyone using 3.1c, have the troubles updating information?
It seems to take quite a bit of time to update any item. I use to be
able to update numerous amounts of items quickly but now the information
takes 30 seconds per item to update as complete/yes loan, etc.
Is this just me? Any suggestions if not?
Thanks
Shawnee Levrault
Saint Louis University, Pius XII Memorial Library
=========================================================================
Date: Fri, 16 Aug 2002 13:09:56 -0400
Reply-To: "Totans, Joann B"
Sender: ILL Records Management Software User's Group
From: "Totans, Joann B"
Subject: Paying Your Bills
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
How do you perform the following task, I have been reading the online help
but can not find the instructions.
The Borrowing Request Search screen is also used to keep track of the bills
you have to pay. You can record or update lending charges, whether you have
paid them or not, the date that you paid them and the check number you used
to pay the lending charges. The light blue area on the form can be edited
with this information. The lending charges field is automatically filled in
initially with information from the updates you download from OCLC.
Thank you
JoAnn Totans
Brookhaven National Laboratory
Building 477A / P.O. Box 5000
Interlibrary Loan
Upton, New York 11973-5000
Tele 631-344-3138
Fax: 631-344-2090
totans@bnl.gov
=========================================================================
Date: Fri, 16 Aug 2002 14:28:28 -0400
Reply-To: Mary Abdoney
Sender: ILL Records Management Software User's Group
From: Mary Abdoney
Organization: Eckerd College Library, Interlibrary Loan
Subject: "Type 13 mismatch"
Comments: To: Judd Knight
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Here's a problem: suddenly, when we update loans to received, we get a
"Type 13 mismatch" message instead of an email confirmation. Our
students prefer to be notified via email when their books arrive, and
we've had to notify them individually for 2 days. If anyone knows how
to fix this problem, please help. Thanks!
Mary Abdoney
--
****************************************************
"The final science is library science."
--John Barth
****************************************************
Mary Abdoney, MLS
Reference/Interlibrary Loan/Science Librarian
Eckerd College Library
4200 54th Street South
Saint Petersburg, Florida 33711
727.864.8475
abdonemm@eckerd.edu
http://www.eckerd.edu/library/mary.htm
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=========================================================================
Date: Mon, 19 Aug 2002 16:19:56 -0500
Reply-To: "Howard, Annette E."
Sender: ILL Records Management Software User's Group
From: "Howard, Annette E."
Subject: FW: 4and 5 digit oclc symbols
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
> -----Original Message-----
> From: Howard, Annette E. =20
> Sent: Monday, August 19, 2002 4:18 PM
> To: CLIO-L@UCONNVM.UCONN.EDU
> Subject: 4and 5 digit oclc symbols
>=20
> Help!
>=20
> When I download our pendings from the microenhancer and get them into =
clio. Clio only pick up the first 3 digits of the oclc symbol. In =
other words, If there are more than 3 digits in the oclc symbol clio =
will cut the other digits off. Is there some way I can set clio to =
retrieve all of the digits of an oclc symbol. It will allow me to =
manually input the entire symbol by editing the record, but if I go to =
search the library database the libraries with 5 digit symbols will not =
be there. We are now starting to get more records with 5 digit library =
symbols . Thanks for your help.
=========================================================================
Date: Tue, 20 Aug 2002 11:12:22 -0500
Reply-To: Kathleen Halbach
Sender: ILL Records Management Software User's Group
From: Kathleen Halbach
Subject: error message with Docline
Mime-Version: 1.0
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boundary="=====================_2309060==_.ALT"
--=====================_2309060==_.ALT
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We have the following problem occur on occasion with Clio and
Docline. When we try transfer lending requests from Clio to Docline we get
a message that says
MSACCESS.exe has generated errors and will be closed by Windows. You will
need to restart the program.
When this error happens none of the records are transferred into Clio. The
only way to get the Docline requests into Clio is to manually transfer each
request.
We are running Windows2000. Our tech support isn't sure where the problem
is at, is yet another Docline/Clio problem or is it an Access problem.
If anyone has any suggestions or comments about this problem please let me
know.
Kathleen Halbach
Interlibrary Loan 319-335-9874 (voice)
Hardin Library for the Health Sciences 319-335-9897 (fax)
University of Iowa
Iowa City, IA 52246 USA
--=====================_2309060==_.ALT
Content-Type: text/html; charset="us-ascii"
We have the following problem occur on occasion with Clio and
Docline. When we try transfer lending requests from Clio to Docline
we get a message that says
MSACCESS.exe has generated errors and will be closed by Windows.
You will need to restart the program.
When this error happens none of the records are transferred into
Clio. The only way to get the Docline requests into Clio is to
manually transfer each request.
We are running Windows2000. Our tech support isn't sure where the
problem is at, is yet another Docline/Clio problem or is it an Access
problem.
If anyone has any suggestions or comments about this problem please let
me know.
Kathleen Halbach
Interlibrary
Loan 319-335-9874
(voice)
Hardin Library for the Health
Sciences 319-335-9897
(fax)
University of Iowa
Iowa City, IA 52246 USA
--=====================_2309060==_.ALT--
=========================================================================
Date: Tue, 20 Aug 2002 10:55:03 -0700
Reply-To: Kathleen Messer
Sender: ILL Records Management Software User's Group
From: Kathleen Messer
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
Judd,
We have taken off statistics for borrowing and discovered that the patron
status information we input into the OCLC form is not being carried over to
Clio. Last July we began to put the status information (faculty,
undergrad, graduate) in the OCLC Dept Field because that field was being
read by Clio. Now that field is empty for 80% of our records. What happened?
Kathleen Messer
Head, Document Delivery Services
J. Paul Leonard Library
San Francisco State University
1630 Holloway Avenue
San Francisco CA 94132
415-338-1744
FAX 415-338-6199
Ariel 130.212.18.30
=========================================================================
Date: Tue, 20 Aug 2002 13:58:25 -0500
Reply-To: "Laura S. Hostetler"
Sender: ILL Records Management Software User's Group
From: "Laura S. Hostetler"
Subject: Archiving
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
I have been archiving every month or so since we started using CLIO last
November. I notice that I have records that have not archived. They have
a received date (these are borrows) and a status or RecCopy. Why won't
they archive? I made sure to use a date that would include the received date.
LAURA H.
Laura Hostetler, Library Office Mgr.
Harold and Wilma Good Library
Goshen College
1700 S. Main St.
Goshen, IN. 46526
Ph. (574)535-7430 / Fax (574)535-7438
********************************************************************
"Next to faculty itself, the library is the most important part
of the instructional program of Goshen College."--
Goshen College Faculty Handbook, 4.1
********************************************************************
=========================================================================
Date: Tue, 20 Aug 2002 15:20:13 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: error message with Docline
Comments: To: Kathleen Halbach
In-Reply-To: <5.1.0.14.2.20020820110344.00aa2420@blue.weeg.uiowa.edu>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0010_01C2485D.14E67080"
This is a multi-part message in MIME format.
------=_NextPart_000_0010_01C2485D.14E67080
Content-Type: text/plain;
charset="Windows-1252"
Content-Transfer-Encoding: 7bit
Kathleen,
To resolve this problem, install Jet 4.0 Service Pack 6 (SP6). For
additional information about how to obtain and install Jet 4.0 SP6, click
the hyperlink:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q239114
Judd Knight
Clio Software Support
817-726-3475
-----Original Message-----
From: ILL Records Management Software User's Group
[mailto:CLIO-L@UConnVM.UConn.Edu]On Behalf Of Kathleen Halbach
Sent: Tuesday, August 20, 2002 11:12 AM
To: CLIO-L@UConnVM.UConn.Edu
Subject: [CLIO] error message with Docline
We have the following problem occur on occasion with Clio and Docline.
When we try transfer lending requests from Clio to Docline we get a message
that says
MSACCESS.exe has generated errors and will be closed by Windows. You will
need to restart the program.
When this error happens none of the records are transferred into Clio.
The only way to get the Docline requests into Clio is to manually transfer
each request.
We are running Windows2000. Our tech support isn't sure where the problem
is at, is yet another Docline/Clio problem or is it an Access problem.
If anyone has any suggestions or comments about this problem please let me
know.
Kathleen Halbach
Interlibrary Loan 319-335-9874
(voice)
Hardin Library for the Health Sciences 319-335-9897 (fax)
University of Iowa
Iowa City, IA 52246 USA
------=_NextPart_000_0010_01C2485D.14E67080
Content-Type: text/html;
charset="Windows-1252"
Content-Transfer-Encoding: quoted-printable
Kathleen,
To resolve this =
problem, install Jet=20
4.0 Service Pack 6 (SP6). For additional information about how to obtain =
and=20
install Jet 4.0 SP6, click the hyperlink: http://support.microsoft.com/default.aspx?scid=3Dkb;en-us;Q239114
Judd =
Knight
Clio=20
Software Support
817-726-3475
We have the following problem =
occur=20
on occasion with Clio and Docline. When we try transfer lending =
requests=20
from Clio to Docline we get a message that says
MSACCESS.exe has =
generated errors and will be closed by Windows. You will need to =
restart=20
the program.
When this error happens none of the records =
are=20
transferred into Clio. The only way to get the Docline requests =
into=20
Clio is to manually transfer each request.
We are running=20
Windows2000. Our tech support isn't sure where the problem is =
at, is yet=20
another Docline/Clio problem or is it an Access problem.
If anyone =
has any=20
suggestions or comments about this problem please let me=20
know.
Kathleen Halbach
Interlibrary=20
=
Loan =
; &nb=
sp; &=
nbsp; =
; 319-335-9874=20
(voice)
Hardin Library for the Health=20
=
Sciences &=
nbsp; =
; 319-335-9897=20
(fax)
University of Iowa
Iowa City, IA 52246 =20
USA
------=_NextPart_000_0010_01C2485D.14E67080--
=========================================================================
Date: Wed, 21 Aug 2002 09:38:33 -0500
Reply-To: "Howard, Annette E."
Sender: ILL Records Management Software User's Group
From: "Howard, Annette E."
Subject: FW: [CLIO] FW: 4and 5 digit oclc symbols
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Thanks to all who responded to my question. Our systems person updated =
us from clio 3.0 to clio 3.1c hopefully this works. We will not know =
until we receive another request from a library with 4 or more digits in =
its symbol.
Annette
-----Original Message-----
From: Leon, Lars [mailto:lleon@ku.edu]
Sent: Tuesday, August 20, 2002 8:10 AM
To: Howard, Annette E.
Subject: RE: [CLIO] FW: 4and 5 digit oclc symbols
Hi Annette.
I believe you are experiencing the same problem we had. Larry told us =
that
this was fixed in the latest version (3.1c) that is now on their web =
site:
http://www.cliosoftware.com/3inst/3instructions.htm
Lars Leon
Interlibrary Loan/Document Delivery Librarian
University of Kansas Libraries
lleon@ku.edu
785.864.3073
-----Original Message-----
From: Howard, Annette E. [mailto:ahoward@UMR.EDU]
Sent: Monday, August 19, 2002 4:20 PM
To: CLIO-L@UConnVM.UConn.Edu
Subject: [CLIO] FW: 4and 5 digit oclc symbols
> -----Original Message-----
> From: Howard, Annette E. =20
> Sent: Monday, August 19, 2002 4:18 PM
> To: CLIO-L@UCONNVM.UCONN.EDU
> Subject: 4and 5 digit oclc symbols
>=20
> Help!
>=20
> When I download our pendings from the microenhancer and get them into
clio. Clio only pick up the first 3 digits of the oclc symbol. In =
other
words, If there are more than 3 digits in the oclc symbol clio will cut =
the
other digits off. Is there some way I can set clio to retrieve all of =
the
digits of an oclc symbol. It will allow me to manually input the entire
symbol by editing the record, but if I go to search the library database =
the
libraries with 5 digit symbols will not be there. We are now starting =
to
get more records with 5 digit library symbols . Thanks for your help.
=========================================================================
Date: Tue, 27 Aug 2002 10:37:57 -0400
Reply-To: Cheryl Lafountain
Sender: ILL Records Management Software User's Group
From: Cheryl Lafountain
Organization: Feinberg Library, State Univ. College, Plattsburgh, NY
Subject: Clio Problems
MIME-version: 1.0
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--------------6BBE5073152F38D41846AF23
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Hello - We have been using Clio for a long time (shortly after its
development). Recently, we have had problems archiving and compacting
the database. Our computer tech has spoken with Judd but was not able to
resolve the problem. We also have not been able to upgrade to the new
version of Clio 3.0.
Our computer tech would like to know the size of Clio databases in other
libraries.
Please respond to me directly off the list.
Thank you.
Cheryl
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n:Lafountain;Cheryl
tel;fax:518-564-5209
tel;work:518-564-5172
x-mozilla-html:FALSE
url:www.plattsburgh.edu
org:SUNY Plattsburgh - Feinberg Library;Interlibrary Loan/Document Delivery
adr:;;2 Draper Avenue;Plattsburgh;NY;12901;USA
version:2.1
email;internet:cheryl.lafountain@plattsburgh.edu
title:Cheryl Lafountain - ILL/DD Facilitator
fn:Cheryl Lafountain
end:vcard
--------------6BBE5073152F38D41846AF23--
=========================================================================
Date: Tue, 27 Aug 2002 11:05:48 -0400
Reply-To: Tim Bishop
Sender: ILL Records Management Software User's Group
From: Tim Bishop
Subject: Clio Problems with archiving
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: quoted-printable
I had not compacted and repaired or archived the database since we started =
using it over a year ago. Our data was up to over 5 Mb so I decided to =
try. While it did get it down to 2.4 Mb, I now get all kinds of errors in =
my records. It seems Clio loses each records lending library string and =
the verified field. I believe it is the archiving process that corrupts =
records as I didn't do a back up until I had archived. Then when =
compacting reminded me to backup I did so. When I tried to access =
individual records in the data after the compacting step I had errors, so =
I reverted to my backup. But they all had errors too. So it's the =
archival process that corrupts records. I learned the hard way that you =
should not archive your records. I think the compact/repair option is ok =
to use though.
As far as I can tell there is no way to recover all the lost lending =
library links to those records. It affected not just the archived =
records, but also the current records too. Importing and exporting to =
OCLC ILLME is impossible now and has made the ILL process a terrible pain. =
We are thinking of going back to a manual process unless there is a fix =
for these errors. Anyone else encounter this and fix it in some way?
HELP!
Tim Bishop
William Hessel Library
Lake Michigan College
2755 East Napier Avenue
Benton Harbor, MI 49022
http://www.lakemichigancollege.edu/lib
269.927.8100 ext 5027
Disclaimer: Any errors in spelling, tact, or fact are transmission=20
errors.
=========================================================================
Date: Thu, 29 Aug 2002 17:38:56 -0400
Reply-To: Linda Neely
Sender: ILL Records Management Software User's Group
From: Linda Neely
Subject: 6 Overflow error
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: 7bit
Does anyone know what a "6 overflow" error is? I got this when
downloading borrowing requests from OCLC. One of the requests didn't
download for this strange "overflow" reason.
Linda K. Neely
ILL/Reference Librarian
Library of Michigan
717 W. Allegan Street
Lansing, MI 48909
www.libraryofmichigan.org
Phone: 517-373-3687
Fax: 517-373-5853
Email: lneely@michigan.gov
=========================================================================
Date: Thu, 29 Aug 2002 17:06:08 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: 6 Overflow error
In-Reply-To:
MIME-Version: 1.0
Content-Type: text/plain; charset="Windows-1252"
Content-Transfer-Encoding: 7bit
Linda,
This problem may be due to a corrupt download.dat file. In order to resolve
this problem you will need to regenerate the following files:
ill.dat,illindex.dat, and download.dat. In order to regenerate these files
you will need to rename them. First we need to find their location. This
is done by going to Preferences/Data Directories/Microenhancer Data
Directory in Clio. The path will be displayed in this location. Write this
path down. Once this has been done check the Microenhancer to see if it is
pointed to the same location. Open the Microenhancer the go to
Tools/Options/Data Directory. If this matches the one in Clio then go to
this location and rename the ill.dat, illindex.dat, and download.dat to
ill2.dat, illindex2.dat, and download2.dat (respectively). Once this has
been done go back to the Microenhancer and download a message file. This
will recreate the files renamed. Once this has been done then attempt to
get new requests from the Microenhancer in Clio. If this resolves the
problem you can go ahead with deleting the renamed files, ill2.dat,
illindex2.dat and download2.dat.
Judd Knight
Clio Software Support
817-726-3475
-----Original Message-----
From: ILL Records Management Software User's Group
[mailto:CLIO-L@UConnVM.UConn.Edu]On Behalf Of Linda Neely
Sent: Thursday, August 29, 2002 4:39 PM
To: CLIO-L@UConnVM.UConn.Edu
Subject: [CLIO] 6 Overflow error
Does anyone know what a "6 overflow" error is? I got this when
downloading borrowing requests from OCLC. One of the requests didn't
download for this strange "overflow" reason.
Linda K. Neely
ILL/Reference Librarian
Library of Michigan
717 W. Allegan Street
Lansing, MI 48909
www.libraryofmichigan.org
Phone: 517-373-3687
Fax: 517-373-5853
Email: lneely@michigan.gov
=========================================================================
Date: Fri, 30 Aug 2002 08:39:50 -0500
Reply-To: "Vance, Kendall"
Sender: ILL Records Management Software User's Group
From: "Vance, Kendall"
Subject: Overdue Notices (1st, 2nd, more)???
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
When I print overdue due notices out, The first and second ones work fine,
but from that point on, a "2nd overdue notice" is printed repeatedly for
any item which has not been returned . So, if I am not careful, I end up
sending multiple "2nd" notices for a given overdue. Right now, I handle the
probably manually, but is there a way to configure CLIO to continue to
increment the notice number beyond two, or to have it print out some sort
of recall notice if the item is not returned after a second notice is
generated? If not, this is something I would find valuable in future
releases.
Thank you,
Kendall Vance
Interlibrary Loan/Periodicals Management Assistant
Waubonsee Community College
Todd Library
Route 47 at Harter Rd.
Sugar Grove, IL 60554
Ph# 630.466.7900 x2333
Fax# 630.466.7799
kvance@waubonsee.edu
=========================================================================
Date: Fri, 30 Aug 2002 08:59:35 -0500
Reply-To: Kathleen Halbach
Sender: ILL Records Management Software User's Group
From: Kathleen Halbach
Subject: error message with Docline
Mime-Version: 1.0
Content-Type: multipart/alternative;
boundary="=====================_5350723==_.ALT"
--=====================_5350723==_.ALT
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2 weeks ago I posted the following message:
We have the following problem occur on occasion with Clio and
Docline. When we try transfer lending requests from Clio to Docline we get
a message that says
MSACCESS.exe has generated errors and will be closed by Windows. You will
need to restart the program.
When this error happens none of the records are transferred into Clio. The
only way to get the Docline requests into Clio is to manually transfer each
request.
We are running Windows2000. Our tech support isn't sure where the problem
is at, is yet another Docline/Clio problem or is it an Access problem.
If anyone has any suggestions or comments about this problem please let me
know.
Judd responded that I needed to install the install Jet 4.0. We did that
and it corrected the problem. However, our computers were updated this
past week and we once again are having this problem. We are now on a newer
service pack and it does not recognize Jet 4.0. What do we do now? I had
102 Docline requests that would not transfer to Clio this morning and now
must be put in manually.
Kathleen Halbach
Interlibrary Loan 319-335-9874 (voice)
Hardin Library for the Health Sciences 319-335-9897 (fax)
University of Iowa
Iowa City, IA 52246 USA
--=====================_5350723==_.ALT
Content-Type: text/html; charset="us-ascii"
2 weeks ago I posted the following message:
We have the following problem occur on occasion with Clio and
Docline. When we try transfer lending requests from Clio to Docline
we get a message that says
MSACCESS.exe has generated errors and will be closed by Windows.
You will need to restart the program.
When this error happens none of the records are transferred into
Clio. The only way to get the Docline requests into Clio is to
manually transfer each request.
We are running Windows2000. Our tech support isn't sure where the
problem is at, is yet another Docline/Clio problem or is it an Access
problem.
If anyone has any suggestions or comments about this problem please let
me know.
Judd responded that I needed to install the
install Jet 4.0. We did that
and it corrected the problem. However, our computers were updated
this past week and we once again are having this problem. We are
now on a newer service pack and it does not recognize Jet 4.0. What
do we do now? I had 102 Docline requests that would not transfer to
Clio this morning and now must be put in manually.
Kathleen Halbach
Interlibrary
Loan 319-335-9874
(voice)
Hardin Library for the Health
Sciences 319-335-9897
(fax)
University of Iowa
Iowa City, IA 52246 USA
--=====================_5350723==_.ALT--
=========================================================================
Date: Fri, 30 Aug 2002 10:09:20 -0400
Reply-To: Dorothy Porterfield
Sender: ILL Records Management Software User's Group
From: Dorothy Porterfield
Subject: Tweaking the "Review New Requests" feature
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: 7bit
We've just set up our CLIO program to now check our local holdings (Hooray,
we FINALLY have a system that is compatible with this feature). Granted
I've only used it two days now but I'm wondering about certain features.
1. Is there a way for the call number and location of item to
automatically pop into those windows on top vs. the rather primitive task of
copying and pasting them?
2. Is there a way to toggle back and forth between the actual request and
the window that shows the abbreviated version of the item requested? i.e.
If I want to check to see if the library is a member of LVIS, I have to have
a Passport session opened and minimized right now so that I can go in and
check the NAD or the actual request to see if they've listed their
affiliation somewhere. Also, we routinely don't charge any libraries
located in PA but in the abbreviated information showing at the top of the
screen when I'm checking the new requests it only shows the symbol. I just
don't have all those symbols memorized (sorry, guys).
Just some thoughts. Maybe some of you veteran users of this feature will
have the answers.
Dee Porterfield
dporterf@messiah.edu
Interlibrary Loan/Murray Library
PO Box 3002
Messiah College
One College Ave.
Grantham, PA 17027
=========================================================================
Date: Fri, 30 Aug 2002 09:40:17 -0500
Reply-To: Lori Fenton
Sender: ILL Records Management Software User's Group
From: Lori Fenton
Subject: Re: Tweaking the "Review New Requests" feature
Comments: To: dporterf@MESSIAH.EDU
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: quoted-printable
Dorothy,
We, too, would like to hear any suggestions for making this feature more =
user friendly. We first tried it many months ago, but found there were =
functions missing which made it even less efficient than our current =
method of manual look-up. Many fields which we use to decide our response =
to a request do not show up in the abbreviated view. If I remember =
correctly, we emailed our suggestions for improvement to Larry. Hopefully,=
some additional features will be included in upcoming releases. In the =
meantime, we'd be open to anyone's suggestions for work-arounds.
Lori Fenton
Patron Services Specialist
Kansas State University
Interlibrary Services
137 Hale Library
Manhattan, KS 66506-1200
>>> Dorothy Porterfield 08/30/02 09:09 AM >>>
We've just set up our CLIO program to now check our local holdings =
(Hooray,
we FINALLY have a system that is compatible with this feature). Granted
I've only used it two days now but I'm wondering about certain features.
1. Is there a way for the call number and location of item to
automatically pop into those windows on top vs. the rather primitive task =
of
copying and pasting them?
2. Is there a way to toggle back and forth between the actual request and
the window that shows the abbreviated version of the item requested? i.e.
If I want to check to see if the library is a member of LVIS, I have to =
have
a Passport session opened and minimized right now so that I can go in and
check the NAD or the actual request to see if they've listed their
affiliation somewhere. Also, we routinely don't charge any libraries
located in PA but in the abbreviated information showing at the top of the
screen when I'm checking the new requests it onl shows the symbol. I just
don't have all those symbols memorized (sorry, guys).
Just some thoughts. Maybe some of you veteran users of this feature will
have the answers.
Dee Porterfield
dporterf@messiah.edu
Interlibrary Loan/Murray Library
PO Box 3002
Messiah College
One College Ave.
Grantham, PA 17027
=========================================================================
Date: Fri, 30 Aug 2002 10:22:21 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Vacation August 30 - Sept 2
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Clio users,
I will be out of the office for the rest of the day. I will be back next
Tuesday to answer your questions. I hope everyone has a safe and enjoyable
Labor Day weekend.
Judd Knight
Clio Software Support
817-726-3475