=========================================================================
Date: Wed, 1 Dec 1999 08:38:38 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Dorothy Porterfield
Subject: Barcoding and ILLME/CLIO
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
I'm posting this to both listservs since the questions might be so
interrelated.
I've figured out how to get ILLME to print the new requests with barcodes
(thanks to some kind posters on the ILL listserv). Now here's my question:
After I tell ILLME to download the new requests (and it prints them out
complete with barcodes), I go into CLIO and tell it to get the new requests.
I seem to have several options. I can go to Preferences-then "Lending
Bookstrap" and then "Lending Bookstrap Preferences". If I blacken the
circle for "Lending Bookstrap", when do the bookstraps print? If I blacken
the circle for "Incoming Lending Requests", how do I make sense of what is
printed? It seems to print one page per request with a top part indicating
the ILL info + barcode and a bottom part also indicating ILL info + barcode
but this time with a "ship to and return to" address. Isn't this a
redundancy of the ILLME printout? Also, how does one get your library's
address to appear in the "Return to" slot? I haven't seen anywhere to edit
it.
I'm flumoxed. Anyone using this system? I'm trying to present a case for
getting a barcode scanner for ILL and thought these features might help but
there seems to be some redundancy in the system between ILLME and CLIO and I
hate wasting paper.
Dee
Dee Porterfield
dporterf@messiah.edu
Interlibrary Loan /Murray Library
Messiah College
One College Ave.
Grantham, PA 17027
=========================================================================
Date: Wed, 1 Dec 1999 08:41:11 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Pat Barbour
Organization: Central Michigan University
Subject: Re: No response from Perkins Associates?
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Katherine and all,
Larry posted notices (plural) to this list several weeks ago and again just
last week informing us that communications would be difficult during their
move. The move is about complete (I think), so communication channels should be
open soon. I know it is frustrating when you are use to getting immediate
responses, but Larry, etal, have been much better than a lot of vendors in
answering questions.
Have patience! This too will pass and Perkins Associates will be back to
normal.
Regards,
Pat
Katherine Moss wrote:
> Dear Clio listmembers,
>
> I have e-mailed Perkins and Associates 3 times in the past week and received
> no response. I tried both pa-info@perkassoc.com and larry@cliosoftware.com.
> I have tried to call them at 650-726-9126 (many times), but there is no
> answer and no answering machine! What's up? Does anyone know? We are just
> setting up Clio and need some technical support. I hope we hear from them
> soon. I have always heard that they are so good about the technical support.
> On their webpage they advertise 24 hour turnaround time in e-mail. I'm just
> wondering is something weird is going on, has anyone else experienced this?
> Thanks.
>
> Katherine Moss
> Reference/Circulation/ILL Librarian
> The College of Saint Rose
> 432 Western Ave.
> Albany, NY 12203
> (518) 454-2154
> mossk@mail.strose.edu
--
Patricia Barbour, Document Access Coordinator
Central Michigan University Libraries (EZC)
Park 214; Library Drive
Mt Pleasant MI 48859
517-774-3022 Phone
517-774-4499 Fax
pat.barbour@cmich.edu
=========================================================================
Date: Wed, 1 Dec 1999 09:45:42 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: "Cindy L. Parker"
Subject: Updating Lending Requests
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Has anyone who uses Clio on a regular basis had problems with some requests
staying in the update queue on Clio? Ours is on a LAN, but yesterday 4
requests that were updated on the 15th of November just now came thru to
the microenhancer. We think this is very strange.
Thanks!
Cindy L. Parker, Library Technician Senior
Document Delivery Service
William T. Young Library
University of Kentucky
Lexington, Ky 40506-0456
Phone: (606) 257-0500 Ext. 2046
Fax: (606) 257-0503
E-mail: clpark00@pop.uky.edu
=========================================================================
Date: Wed, 1 Dec 1999 16:43:09 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Meg Wickman
Organization: Kettering University (EGM), Interlibrary Loan Department
Subject: Re: Barcoding and ILLME/CLIO
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CLIO's options can be confusing. I'll try to answer a few of your questions.
Please forgive me if some of the answers are "almost right." I am using CLIO
2.0 now, and must try to recall procedures from CLIO 1.2 in case you are still
using that version.
If you choose to have CLIO print a lending bookstrap, the strap will print after
you update the record and click on "Return to Lending Menu." All bookstraps
will print together in the order in which you have updated the Lending book
requests. (Outgoing copy cover sheets are not available in CLIO, so I send the
CLIO incoming sheet instead.) If you choose to have CLIO print incoming
borrowing bookstraps and copy cover sheets, they will print when you finish
updating the records and click on "Return to Borrowing Menu." Bookstraps will
print first, followed by cover sheets. At present, none of these bookstraps or
cover sheets contain a scanable barcode.
If you choose to print the CLIO sheets for incoming lending requests, the sheet
that is produced includes a top section which you may want to substitute for
your paper copy of the MicroEnhancer printout (if you still keep paper files, as
I do). It includes the barcode automatically on both the top section, and a
smaller section next to the mailing label. Some libraries send this smaller
sheet to the borrowing libraries in place of a ME sheet, other libraries may use
this as a "pick sheet" which is given to student assistants for materials
retrieval. We attach the mailing address label to our outgoing shippers for
attachment to the package by our mail room staff. For outgoing copies, I simply
attach the entire form and type a sticky mailing label instead of using the
label which must be taped, or you could attach the bottom portions, and keep the
top section for you paper records. I personally keep the paper ME form for my
records, and send the top half of the CLIO form with the book, using the address
label, and disposing of the small lower right hand portion. The choice is
yours.
To get your return address set up, go to Preferences, select Addresses, and
choose "Notices Return Address." You can then type in the address. While
there, you can also set the address for invoices (remit invoice payment
address), ALA borrowing forms, and Return Lending Address.
Dorothy Porterfield wrote:
> I'm posting this to both listservs since the questions might be so
> interrelated.
>
> I've figured out how to get ILLME to print the new requests with barcodes
> (thanks to some kind posters on the ILL listserv). Now here's my question:
>
> After I tell ILLME to download the new requests (and it prints them out
> complete with barcodes), I go into CLIO and tell it to get the new requests.
> I seem to have several options. I can go to Preferences-then "Lending
> Bookstrap" and then "Lending Bookstrap Preferences". If I blacken the
> circle for "Lending Bookstrap", when do the bookstraps print? If I blacken
> the circle for "Incoming Lending Requests", how do I make sense of what is
> printed? It seems to print one page per request with a top part indicating
> the ILL info + barcode and a bottom part also indicating ILL info + barcode
> but this time with a "ship to and return to" address. Isn't this a
> redundancy of the ILLME printout? Also, how does one get your library's
> address to appear in the "Return to" slot? I haven't seen anywhere to edit
> it.
>
> I'm flumoxed. Anyone using this system? I'm trying to present a case for
> getting a barcode scanner for ILL and thought these features might help but
> there seems to be some redundancy in the system between ILLME and CLIO and I
> hate wasting paper.
>
> Dee
>
> Dee Porterfield
> dporterf@messiah.edu
> Interlibrary Loan /Murray Library
> Messiah College
> One College Ave.
> Grantham, PA 17027
--------------DFE005BC326BD75FDFA531DC
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CLIO's options can be confusing. I'll try to answer a few of your
questions. Please forgive me if some of the answers are "almost right."
I am using CLIO 2.0 now, and must try to recall procedures from CLIO 1.2
in case you are still using that version.
If you choose to have CLIO print a lending bookstrap, the strap will
print after you update the record and click on "Return to Lending Menu."
All bookstraps will print together in the order in which you have updated
the Lending book requests. (Outgoing copy cover sheets are not available
in CLIO, so I send the CLIO incoming sheet instead.) If you choose
to have CLIO print incoming borrowing bookstraps and copy cover sheets,
they will print when you finish updating the records and click on "Return
to Borrowing Menu." Bookstraps will print first, followed by cover
sheets. At present, none of these bookstraps or cover sheets contain
a scanable barcode.
If you choose to print the CLIO sheets for incoming lending requests,
the sheet that is produced includes a top section which you may want to
substitute for your paper copy of the MicroEnhancer printout (if
you still keep paper files, as I do). It includes the barcode automatically
on both the top section, and a smaller section next to the mailing label.
Some libraries send this smaller sheet to the borrowing libraries in place
of a ME sheet, other libraries may use this as a "pick sheet" which is
given to student assistants for materials retrieval. We attach the
mailing address label to our outgoing shippers for attachment to the package
by our mail room staff. For outgoing copies, I simply attach the
entire form and type a sticky mailing label instead of using the label
which must be taped, or you could attach the bottom portions, and keep
the top section for you paper records. I personally keep the paper
ME form for my records, and send the top half of the CLIO form with the
book, using the address label, and disposing of the small lower right hand
portion. The choice is yours.
To get your return address set up, go to Preferences, select Addresses,
and choose "Notices Return Address." You can then type in the address.
While there, you can also set the address for invoices (remit invoice payment
address), ALA borrowing forms, and Return Lending Address.
Dorothy Porterfield wrote:
I'm posting this to both listservs since the questions
might be so
interrelated.
I've figured out how to get ILLME to print the new requests with barcodes
(thanks to some kind posters on the ILL listserv). Now here's
my question:
After I tell ILLME to download the new requests (and it prints them
out
complete with barcodes), I go into CLIO and tell it to get the new
requests.
I seem to have several options. I can go to Preferences-then
"Lending
Bookstrap" and then "Lending Bookstrap Preferences". If I blacken
the
circle for "Lending Bookstrap", when do the bookstraps print?
If I blacken
the circle for "Incoming Lending Requests", how do I make sense of
what is
printed? It seems to print one page per request with a top part
indicating
the ILL info + barcode and a bottom part also indicating ILL info +
barcode
but this time with a "ship to and return to" address. Isn't this
a
redundancy of the ILLME printout? Also, how does one get your
library's
address to appear in the "Return to" slot? I haven't seen anywhere
to edit
it.
I'm flumoxed. Anyone using this system? I'm trying to present
a case for
getting a barcode scanner for ILL and thought these features might
help but
there seems to be some redundancy in the system between ILLME and CLIO
and I
hate wasting paper.
Dee
Dee Porterfield
dporterf@messiah.edu
Interlibrary Loan /Murray Library
Messiah College
One College Ave.
Grantham, PA 17027
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=========================================================================
Date: Wed, 1 Dec 1999 14:35:25 -0800
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Julia Graham
Subject: read only if you have CLIO 2.0
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Okay, in my haste to load CLIO on all our workstations (and the ensuing
chaos that has occurred afterwards), I have misplaced that two page
worksheet that was included with the software. You know, the one that
tells you all the special things you have to do (like make all the cds in
upper case, not lower case). Not the multi-page loading instructions. The
other one. If someone out there still has your copy, I'd be eternally
grateful if you could fax it to us here at UC Santa Cruz.
Our fax is: 831-459-3354
Thanks so much in advance!
Julia
UCSC ILL
=========================================================================
Date: Wed, 1 Dec 1999 11:24:43 -0600
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Connie Moss
Subject: Re: Barcoding and ILLME/CLIO
MIME-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: 7bit
Dorothy,
We use the "Incoming Lending Requests" from instead of printing the
pendings from ILLME. We use the top portion of the form as our workform --
putting notes, locations, marking status, etc. We use the bottom left of
the workform as the mailing label and the bottom right goes with the
material as the "t-sheet".
Sometimes we have to call up the request on OCLC or the ILLME because of
field length problems (Non-formatted ship to, notes in the edition field,
etc.)
The CLIO form works for us, it might for you as well.
Connie
-----Original Message-----
From: Dorothy Porterfield [SMTP:dporterf@MESSIAH.EDU]
Sent: Wednesday, December 01, 1999 7:39 AM
To: CLIO-L@UCONNVM.UConn.Edu
Subject: [CLIO] Barcoding and ILLME/CLIO
I'm posting this to both listservs since the questions might be so
interrelated.
I've figured out how to get ILLME to print the new requests with barcodes
(thanks to some kind posters on the ILL listserv). Now here's my question:
After I tell ILLME to download the new requests (and it prints them out
complete with barcodes), I go into CLIO and tell it to get the new
requests.
I seem to have several options. I can go to Preferences-then "Lending
Bookstrap" and then "Lending Bookstrap Preferences". If I blacken the
circle for "Lending Bookstrap", when do the bookstraps print? If I blacken
the circle for "Incoming Lending Requests", how do I make sense of what is
printed? It seems to print one page per request with a top part indicating
the ILL info + barcode and a bottom part also indicating ILL info + barcode
but this time with a "ship to and return to" address. Isn't this a
redundancy of the ILLME printout? Also, how does one get your library's
address to appear in the "Return to" slot? I haven't seen anywhere to edit
it.
I'm flumoxed. Anyone using this system? I'm trying to present a case for
getting a barcode scanner for ILL and thought these features might help but
there seems to be some redundancy in the system between ILLME and CLIO and
I
hate wasting paper.
Dee
Dee Porterfield
dporterf@messiah.edu
Interlibrary Loan /Murray Library
Messiah College
One College Ave.
Grantham, PA 17027
=========================================================================
Date: Thu, 2 Dec 1999 09:52:38 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Joe Natale
Organization: UConn Libraries
Subject: Re: Slow going
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Since we installed Clio 2.0 three weeks ago, we're experiencing the very
same problem Julia is. Converting records from the enhancer TO Clio is
taking up to 1.5 hours.
Joe
Julia Graham wrote:
>
> Yup, they're in New Hamster, but that number that Larry sent out to the
> list last night has been busy for over an hour now so I suspect it's not
> quite working yet.
>
> Thanks to those who suggested solutions to our slow CLIO problems. We
> don't have any virus detect programs running but it's STILL running slower
> than molasses. Any other suggestions? I'm about to have a mutiny on my
> hands...
>
> Julia
>
> p.s. it literally takes about 30 seconds for CLIO to update a record...
>
> Julia L. Graham
> Head, Interlibrary Loan
> UC Santa Cruz
> 831-459-2802 (p)
> 831-459-3354 (f)
--
Joseph Natale
Document Delivery/Shared Resources Librarian
University of Connecticut Libraries
369 Fairfield Rd. (U-1005F)
Storrs, CT 06269-1005
860-486-3107 voice
860-486-3593 fax
libadm47@uconnvm.uconn.edu
--------------------------
=========================================================================
Date: Thu, 2 Dec 1999 10:17:33 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Teresa Winning
Subject: Re: Slow going
In-Reply-To:
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Joe,
Just curious, do you have your Clio,ILLMe, & Passport software on a single
PC or are you networked?
Is everyone is having this problem? There is absolutely no way we can use
the Clio 2.0! We simply cannot wait more than 'minutes' to convert our
records from the ILLMe to Clio!
At 09:52 AM 12/2/99 -0500, you wrote:
>Since we installed Clio 2.0 three weeks ago, we're experiencing the very
>same problem Julia is. Converting records from the enhancer TO Clio is
>taking up to 1.5 hours.
>
>Joe
>
Teresa L.Winning, Head winning@ohio.edu
Interlibrary Loan 740.593.2691 (voice)
Interlibrary Loan Dept. 740.593.2959 (fax)
Ohio University Library LIBID:45701B
Athens, Ohio 45701-2978 NACN: 48317 & 48320
ARIEL IP: ariel.library.ohiou.edu OCLC:OUN, ou2 (use OUN)
=========================================================================
Date: Thu, 2 Dec 1999 09:20:51 -0600
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Mary Hollerich
Subject: ILL librarian of the year award
Comments: To: ill-l@nwu.edu, arie-l@listserv.boisestate.edu,
FISC-L@LISTSERV.NODAK.EDU
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
The American Library Association is seeking nominees for the Virginia
Boucher/OCLC Distinguished ILL Librarian award which recognizes and honors
a librarian for outstanding professional achievement, leadership, and
contributions to interlibrary loan and document delivery through
publication of significant professional literature, participation in
professional associations, and/or innovative approaches to practice in
individual libraries. Nominations must be submitted by December 15 to the
award committee chair, Mary Hollerich, either by e-mail or snail mail - see
the signature file at the end of this message for address information.
The candidate must have been employed in a library and held some
responsibility for his or her institution's ILL, document delivery, or
resource sharing services at the time the contribution being honored was
made. The candidate's achievement must be accomplished in one of the
following areas:
1. Planning and implementing an innovative or pioneering approach to
ILL/document delivery service that is recognized as a model on a regional
or national level.
2. Notable publication, such as an article, book, or conference paper,
which is deemed significant in the literature of the field.
3. A record of sustained, recognized, and exceptional participation in
regional, national, or international associations devoted to the promotion
of ILL/document delivery in a library environment.
The award consists of $2,000 and a citation. Again, the deadline for
nominations is December 15 - so nominate yourself or your colleagues now!
Mary
Mary Hollerich
Head, Interlibrary Loan
Northwestern University Library
1935 Sheridan Road
Evanston, IL 60208-2300
ph. 847-491-2891
hollerich@nwu.edu
=========================================================================
Date: Thu, 2 Dec 1999 10:55:26 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Joe Natale
Organization: UConn Libraries
Subject: Any Suggestions [2 Error Messages]
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Hi Folks,
I've got two questions and I'm hoping someone out there has enough
Access knowledge to help me.
On our BORROWING side, when we send updated records to the enhancer,
clio greats us with this message:
"Error in output type E. 94 Invaid use of Null."
Once we click OK, we are then told how many records were sent to the
enhancer.
I have no idea why this is happening. Today we tried to archive the
BORROWING database an we were met with this error message:
"Error in Archive Button click 3315 Field 'BorrowingRequestArchive.
ISSN/ISBN' can't be a zero length string."
I think the two messages are related, but I can't figure out what would
be wrong with the ISSN/ISBN field in the borrowing request archive.
I would deeply appreciate any suggestions.
Many thanks,
Joe
--
Joseph Natale
Document Delivery/Shared Resources Librarian
University of Connecticut Libraries
369 Fairfield Rd. (U-1005F)
Storrs, CT 06269-1005
860-486-3107 voice
860-486-3593 fax
libadm47@uconnvm.uconn.edu
--------------------------
=========================================================================
Date: Thu, 2 Dec 1999 11:03:37 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Joe Natale
Organization: UConn Libraries
Subject: Re: Teresa Winning - Slow going
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Teresa,
We are networked with about 8 PCs accessing.
Thanks,
Joe
Teresa Winning wrote:
>
> Joe,
>
> Just curious, do you have your Clio,ILLMe, & Passport software on a single
> PC or are you networked?
>
> Is everyone is having this problem? There is absolutely no way we can use
> the Clio 2.0! We simply cannot wait more than 'minutes' to convert our
> records from the ILLMe to Clio!
>
> At 09:52 AM 12/2/99 -0500, you wrote:
> >Since we installed Clio 2.0 three weeks ago, we're experiencing the very
> >same problem Julia is. Converting records from the enhancer TO Clio is
> >taking up to 1.5 hours.
> >
> >Joe
> >
>
> Teresa L.Winning, Head winning@ohio.edu
>
> Interlibrary Loan 740.593.2691 (voice)
> Interlibrary Loan Dept. 740.593.2959 (fax)
> Ohio University Library LIBID:45701B
> Athens, Ohio 45701-2978 NACN: 48317 & 48320
> ARIEL IP: ariel.library.ohiou.edu OCLC:OUN, ou2 (use OUN)
--
Joseph Natale
Document Delivery/Shared Resources Librarian
University of Connecticut Libraries
369 Fairfield Rd. (U-1005F)
Storrs, CT 06269-1005
860-486-3107 voice
860-486-3593 fax
libadm47@uconnvm.uconn.edu
--------------------------
=========================================================================
Date: Thu, 2 Dec 1999 11:38:23 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Margaret Hanlon
Organization: Saint Francis College
Subject: ERROR MESSAGES
MIME-Version: 1.0
Content-type: text/plain; charset=US-ASCII
Content-transfer-encoding: 7BIT
Joe,
Try going into your preferences and click on billing , under this
there is a block for starting invoice, do you have a number in this
block?
Margaret Hanlon
Saint Francis College
Loretto, Pa. 15940
Phone: 814-472-3155
Fax: 814-472-3093
=========================================================================
Date: Thu, 2 Dec 1999 10:39:26 -0600
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Joan Sommer
Subject: CLIO 2.0
MIME-version: 1.0
Content-type: text/plain; charset="us-ascii"
These messages regarding problems with 2.0 are very disheartening. Frankly,
I am not going to purchase the new version until I hear from people using 2.0
that are happy with it or that problems have been resolved.
We just do not have time to mess around with a half hour to print new
lending or 1.5 hours to convert records or not being able to print ALA
forms with out going through 14 easy steps.
Larry, could you PLEASE respond ONLIST to these concerns that have been
voiced! I know there are others out here in ILL land who do not want to be
on the bleeding edge of this new version. We have been satisfied with our
current version and while the new version sounds like it has some nice
features it also sounds like there are still many problems.
Larry, should people hold off on purchasing 2.0 due to these problems?
Joan Sommer
Head, Interlibrary Loan
Marquette University Libraries
Email: joan.sommer@marquette.edu
Phone: 414-288-1997
Fax: 414-288-5324
Snail Mail: P.O. Box 3141
Milwaukee, WI 53201-3141
=========================================================================
Date: Thu, 2 Dec 1999 11:53:55 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: "Svoboda, Cynthia"
Subject: Re: CLIO 2.0
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
OUCh we just ordered ours!!!!
-----Original Message-----
From: Joan Sommer [mailto:sommerj@MARQUETTE.EDU]
Sent: Thursday, December 02, 1999 11:39 AM
To: CSVOBODA@mailhost.bridgew.edu
Subject: [CLIO] CLIO 2.0
These messages regarding problems with 2.0 are very disheartening. Frankly,
I am not going to purchase the new version until I hear from people using
2.0
that are happy with it or that problems have been resolved.
We just do not have time to mess around with a half hour to print new
lending or 1.5 hours to convert records or not being able to print ALA
forms with out going through 14 easy steps.
Larry, could you PLEASE respond ONLIST to these concerns that have been
voiced! I know there are others out here in ILL land who do not want to be
on the bleeding edge of this new version. We have been satisfied with our
current version and while the new version sounds like it has some nice
features it also sounds like there are still many problems.
Larry, should people hold off on purchasing 2.0 due to these problems?
Joan Sommer
Head, Interlibrary Loan
Marquette University Libraries
Email: joan.sommer@marquette.edu
Phone: 414-288-1997
Fax: 414-288-5324
Snail Mail: P.O. Box 3141
Milwaukee, WI 53201-3141
=========================================================================
Date: Thu, 2 Dec 1999 09:44:01 -0800
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Julia Graham
Subject: slowness - a clarification
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
I'm heartened to hear that we're not the only ones having troubles with
unacceptable slowness, but at the same time, I wanted to clarify where the
problem is coming from for our downloads...
First, we print out our OCLC workforms from CLIO, not ILLME, and THAT is
where the slowness is driving everyone out of their minds. If we printed
out the workforms from ILLME, then it's fine in it's speed. But we like
the barcode feature of the CLIO workforms and the divided sheets. In
addition, updating still goes rather slowly, depending on if there's more
than one person using CLIO. We also keep getting the popular "this program
has performed an illegal operation and will shut down" message. I have no
idea why, but I do know that we just installed 4 new PCs and have installed
the CLIO software on one networked station. CLIO is being used on 8
different workstations.
Just so there's no confusion!
Second, thanks to everyone who faxed me the instruction sheets that came
with the new software!
Julia
=========================================================================
Date: Thu, 2 Dec 1999 11:46:21 CST
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Maribeth Needels
Subject: version 1.h
Recently Larry wrote that one must Upgrade from CLIO 1.h to CLIO 2.
He also gave a websit for downloading that particular upgrade. Can
anyone give me that website or tell me how to get to the archives of
this discussion list?WE sill have 1.g on our computer.
Thanks.
Maribeth Needels
c472lib@semovm.semo.edu
Kent Library
Southeast Missouri State University
=========================================================================
Date: Thu, 2 Dec 1999 13:23:52 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Anne Swann
Subject: Re: version 1.h
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: quoted-printable
I also need this information. We had 1.h but due to some malfunctions, =
went back to 1.f. And the 1.h upgrade is no longer on the Web site.=20
But of course, with all of the negative comments regarding 2.0, perhaps I =
won't need it :-)
Anne Swann
Thorndike Library
College of the Atlantic
Bar Harbor, ME 04609
=========================================================================
Date: Thu, 2 Dec 1999 13:34:23 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: "Grove, Betty"
Subject: Re: CLIO 2.0
MIME-Version: 1.0
Content-Type: text/plain
I know I will be unpopular on this one, but I have had enough on reading
the messages about CLIO and when is
Larry going to answer.
After reading the flurry of messages these past few days, it sound like
that this listserve has lost all its patience for Larry.
Remember, he is moving from the West Coast to the East Coast, and according
to his memo on Monday, 11/29/99 on the
CLIO listserve, he is getting his equipment setup this week. Today, 12/2/99
is the 4th day since he arrived.
Where are you all's Christmas Spirit (and also throughout the year) of
patience, kindness, and consideration for others, etc.
for the holidays?????
Betty Grove/ILL Dept.
> -----Original Message-----
> From: Joan Sommer [SMTP:sommerj@MARQUETTE.EDU]
> Sent: Thursday, December 02, 1999 11:39 AM
> To: CLIO-L@UCONNVM.UConn.Edu
> Subject: [CLIO] CLIO 2.0
>
> These messages regarding problems with 2.0 are very disheartening.
> Frankly,
> I am not going to purchase the new version until I hear from people using
> 2.0
> that are happy with it or that problems have been resolved.
>
> We just do not have time to mess around with a half hour to print new
> lending or 1.5 hours to convert records or not being able to print ALA
> forms with out going through 14 easy steps.
>
> Larry, could you PLEASE respond ONLIST to these concerns that have been
> voiced! I know there are others out here in ILL land who do not want to be
> on the bleeding edge of this new version. We have been satisfied with our
> current version and while the new version sounds like it has some nice
> features it also sounds like there are still many problems.
>
> Larry, should people hold off on purchasing 2.0 due to these problems?
>
>
>
> Joan Sommer
> Head, Interlibrary Loan
> Marquette University Libraries
>
> Email: joan.sommer@marquette.edu
> Phone: 414-288-1997
> Fax: 414-288-5324
> Snail Mail: P.O. Box 3141
> Milwaukee, WI 53201-3141
=========================================================================
Date: Thu, 2 Dec 1999 13:48:41 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Joe Natale
Organization: UConn Libraries
Subject: Clio-L Archives back to Nov 98
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Archives for Nov 1998 through the present are stored as monthly
archive files on our server here at UConn. Currently, there are 13
archive
files for the Clio-L list. Each monthly 'log' has a title corresponding
to each month and year. For instance the log that holds all the
messages posted to Clio-L in June of 1999 is labeled LOG9906.
If you wish to retrieve one or more of these logs, do the following:
1. send a message to listserv@uconnvm.uconn.edu
2. to receive _all_ the archive logs via email, include this message in
the body of the note:
GET CLIO-L LOG9811 f=mail
GET CLIO-L LOG9901 f=mail
GET CLIO-L LOG9902 f=mail
GET CLIO-L LOG9903 f=mail
GET CLIO-L LOG9904 f=mail
GET CLIO-L LOG9905 f=mail
GET CLIO-L LOG9906 f=mail
GET CLIO-L LOG9907 f=mail
GET CLIO-L LOG9908 f=mail
GET CLIO-L LOG9909 f=mail
GET CLIO-L LOG9910 f=mail
GET CLIO-L LOG9911 f=mail
GET CLIO-L LOG9912 f=mail
The server will send the logs back to you via email. You can them look
(search) through each file.
You can ask for one or more of the logs at any time. For example, if you
want to see just the July 1999 archive, send this message to
listserv@uconnvm.uconn.edu :
GET CLIO-L LOG9907 f=mail
Thanks,
Joe
--
Joseph Natale
Document Delivery/Shared Resources Librarian
University of Connecticut Libraries
369 Fairfield Rd. (U-1005F)
Storrs, CT 06269-1005
860-486-3107 voice
860-486-3593 fax
libadm47@uconnvm.uconn.edu
--------------------------
=========================================================================
Date: Thu, 2 Dec 1999 14:01:41 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: "Grove, Betty"
Subject: Give Larry a Break
MIME-Version: 1.0
Content-Type: text/plain
Well, I know that I will be unpopular on this one, but I have had enough
on reading the messages about CLIO and when is
Larry going to answer.
After reading the flurry of messages these past few days, it sound like
that this listserve has lost all its patience for Larry.
Remember, he is moving from the West Coast to the East Coast, and according
to his memo on Monday, 11/29/99 on the
CLIO listserve, he is getting his equipment setup this week. Today, 12/2/99
is the 4th day since he arrived.
Where are you all's Christmas Spirit (and also throughout the year) of
patience, kindness, and consideration for others, etc.
for the holidays?????
Betty Grove/ILL Dept.
=========================================================================
Date: Thu, 2 Dec 1999 14:14:55 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Joe Natale
Organization: UConn Libraries
Subject: Strange but True!
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Since upgrading to Clio 2.0 we've noticed that when updating records to
received, sometimes Clio fails to display a lender in the lender field
for random records. When we click on the button to choose a lender in
these, there are none there! It's absolutely blank!
We have to go back out to the borrowing main menu and then go back into
update records, update the lender-less records again, and suddenly the
lender appears in the respective records.
Believe it or Not!
Joe
--
Joseph Natale
Document Delivery/Shared Resources Librarian
University of Connecticut Libraries
369 Fairfield Rd. (U-1005F)
Storrs, CT 06269-1005
860-486-3107 voice
860-486-3593 fax
libadm47@uconnvm.uconn.edu
--------------------------
=========================================================================
Date: Thu, 2 Dec 1999 14:16:44 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Mark Purington
Subject: Re: Give Larry a Break
In-Reply-To: <3B81D5C07C3BD111865E0000F8773029024B33A4@cocoaex.brevard.cc.fl.us>
Mime-Version: 1.0
Content-Type: TEXT/PLAIN; charset=US-ASCII
An excellent point, Betty. With all the software packages we use in
the course of the day, I can't think of any other company that offers such
rapid, straight-from-the-top customer service.
Besides, things run at a slightly different pace here in New Hampsha.
Welcome home, Larry and Dorothy!
Mark S. Purington
I.L.L. Coordinator
Saint Anselm College
Manchester, NH
On Thu, 2 Dec 1999, Grove, Betty wrote:
> Well, I know that I will be unpopular on this one, but I have had enough
> on reading the messages about CLIO and when is
> Larry going to answer.
> After reading the flurry of messages these past few days, it sound like
> that this listserve has lost all its patience for Larry.
> Remember, he is moving from the West Coast to the East Coast, and according
> to his memo on Monday, 11/29/99 on the
> CLIO listserve, he is getting his equipment setup this week. Today, 12/2/99
> is the 4th day since he arrived.
> Where are you all's Christmas Spirit (and also throughout the year) of
> patience, kindness, and consideration for others, etc.
> for the holidays?????
>
> Betty Grove/ILL Dept.
>
=========================================================================
Date: Thu, 2 Dec 1999 13:26:29 -0600
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Joan Sommer
Subject: Re: CLIO 2.0
In-Reply-To: <3B81D5C07C3BD111865E0000F8773029024B33A3@cocoaex.brevard.c
c.fl.us>
MIME-version: 1.0
Content-type: text/plain; charset="us-ascii"
Betty,
I'm sorry you picked on my message as being a flame on Larry. it was not
intended as such.
and yes I did see Larry's multiple messages about moving to NH.
i guess I DO feel that Larry should have held off on releasing this new
version until he was set up in his new digs. there were bound to be issues
that were going to come up and this is a crunch time in many ILL offices.
people in ILL departments can't afford to have these problems and not have
support available.
we have benefited from CLIO and have not been dissatisfied. we have not
upgraded yet and we are just watching from the sidelines at this point.
Joan Sommer
At 01:34 PM 12/02/1999 -0500, you wrote:
> I know I will be unpopular on this one, but I have had enough on reading
>the messages about CLIO and when is
>Larry going to answer.
> After reading the flurry of messages these past few days, it sound like
>that this listserve has lost all its patience for Larry.
>Remember, he is moving from the West Coast to the East Coast, and according
>to his memo on Monday, 11/29/99 on the
>CLIO listserve, he is getting his equipment setup this week. Today, 12/2/99
>is the 4th day since he arrived.
> Where are you all's Christmas Spirit (and also throughout the year) of
>patience, kindness, and consideration for others, etc.
>for the holidays?????
>
>Betty Grove/ILL Dept.
>
>
>> -----Original Message-----
>> From: Joan Sommer [SMTP:sommerj@MARQUETTE.EDU]
>> Sent: Thursday, December 02, 1999 11:39 AM
>> To: CLIO-L@UCONNVM.UConn.Edu
>> Subject: [CLIO] CLIO 2.0
>>
>> These messages regarding problems with 2.0 are very disheartening.
>> Frankly,
>> I am not going to purchase the new version until I hear from people using
>> 2.0
>> that are happy with it or that problems have been resolved.
>>
>> We just do not have time to mess around with a half hour to print new
>> lending or 1.5 hours to convert records or not being able to print ALA
>> forms with out going through 14 easy steps.
>>
>> Larry, could you PLEASE respond ONLIST to these concerns that have been
>> voiced! I know there are others out here in ILL land who do not want to be
>> on the bleeding edge of this new version. We have been satisfied with our
>> current version and while the new version sounds like it has some nice
>> features it also sounds like there are still many problems.
>>
>> Larry, should people hold off on purchasing 2.0 due to these problems?
>>
>>
>>
>> Joan Sommer
>> Head, Interlibrary Loan
>> Marquette University Libraries
>>
>> Email: joan.sommer@marquette.edu
>> Phone: 414-288-1997
>> Fax: 414-288-5324
>> Snail Mail: P.O. Box 3141
>> Milwaukee, WI 53201-3141
>
=========================================================================
Date: Thu, 2 Dec 1999 14:34:56 -0400
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: "Marilyn R. Pukkila"
Subject: Re: CLIO 2.0
In-Reply-To: <3.0.1.32.19991202103926.006bfb48@vmse.csd.mu.edu>
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Colleagues,
At 12:39 PM -0400 12/2/99, Joan Sommer wrote:
>These messages regarding problems with 2.0 are very disheartening. Frankly,
>I am not going to purchase the new version until I hear from people using 2.0
>that are happy with it or that problems have been resolved.
>
[snip]
>Joan Sommer
>Head, Interlibrary Loan
>Marquette University Libraries
>
I have just conferred with one of our staff in ILL who use CLIO daily, and
she assures me that we have converted to version 2.0 with no difficulties
whatsoever, nor are we experiencing slow-downs. She thinks this is because
we are using NT machines with very fast processors, etc.
Marilyn R. Pukkila
Coordinator, ILL
Colby College
mrpukkil@colby.edu
=========================================================================
Date: Thu, 2 Dec 1999 14:56:08 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Dorothy Porterfield
Subject: Getting CLIO to print barcodes/new incoming requests
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
I'm having a strange thing happen. When I get ready to get the incoming
requests from ILLME, I go to "Preferences" and then "Customize Lending
Bookstrap" and then I click on "Incoming Lending Requests" and preview the
report. (I preview it so that I can set it up to print on our laserjet
instead of the default dot matrix). However, when I preview the report, it
shows ILLs from all the way back in 1998 which have already been completed
and updated and it also tries to print all of these.
What in the world is going on? How do I get that old stuff cleared out so
that I can print the new? If I don't preview the report, the new prints off
but only on the dot matrix.
Dee Porterfield
Dee Porterfield
dporterf@messiah.edu
Interlibrary Loan /Murray Library
Messiah College
One College Ave.
Grantham, PA 17027
=========================================================================
Date: Thu, 2 Dec 1999 14:54:49 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: "Fisher, Sheila D."
Subject: Re: CLIO 2.0
MIME-Version: 1.0
Content-Type: text/plain
Here, here, Betty. I think we all need all little more patience. Larry did
post a new phone number to the list earlier this week. Maybe we should use
that instead of the listserve for a while?
Compared to other vendors, Larry is Johnny on the spot!!!
Sheila D. Fisher
Periodicals/Interlibrary Loan Coordinator
Blough-Weis Library
Susquehanna University
514 University Avenue
Selinsgrove, PA 17870-1050
Ph: (570)372-4326
Fax: (570)372-4310
email: fishers@susqu.edu
> ----------
> From: Grove, Betty[SMTP:GroveB@BREVARD.CC.FL.US]
> Sent: Thursday, December 02, 1999 1:34 PM
> To: CLIO-L@UCONNVM.UConn.Edu
> Subject: Re: [CLIO] CLIO 2.0
>
> I know I will be unpopular on this one, but I have had enough on
> reading
> the messages about CLIO and when is
> Larry going to answer.
> After reading the flurry of messages these past few days, it sound
> like
> that this listserve has lost all its patience for Larry.
> Remember, he is moving from the West Coast to the East Coast, and
> according
> to his memo on Monday, 11/29/99 on the
> CLIO listserve, he is getting his equipment setup this week. Today,
> 12/2/99
> is the 4th day since he arrived.
> Where are you all's Christmas Spirit (and also throughout the year) of
> patience, kindness, and consideration for others, etc.
> for the holidays?????
>
> Betty Grove/ILL Dept.
>
>
> > -----Original Message-----
> > From: Joan Sommer [SMTP:sommerj@MARQUETTE.EDU]
> > Sent: Thursday, December 02, 1999 11:39 AM
> > To: CLIO-L@UCONNVM.UConn.Edu
> > Subject: [CLIO] CLIO 2.0
> >
> > These messages regarding problems with 2.0 are very disheartening.
> > Frankly,
> > I am not going to purchase the new version until I hear from people
> using
> > 2.0
> > that are happy with it or that problems have been resolved.
> >
> > We just do not have time to mess around with a half hour to print new
> > lending or 1.5 hours to convert records or not being able to print ALA
> > forms with out going through 14 easy steps.
> >
> > Larry, could you PLEASE respond ONLIST to these concerns that have been
> > voiced! I know there are others out here in ILL land who do not want to
> be
> > on the bleeding edge of this new version. We have been satisfied with
> our
> > current version and while the new version sounds like it has some nice
> > features it also sounds like there are still many problems.
> >
> > Larry, should people hold off on purchasing 2.0 due to these problems?
> >
> >
> >
> > Joan Sommer
> > Head, Interlibrary Loan
> > Marquette University Libraries
> >
> > Email: joan.sommer@marquette.edu
> > Phone: 414-288-1997
> > Fax: 414-288-5324
> > Snail Mail: P.O. Box 3141
> > Milwaukee, WI 53201-3141
>
=========================================================================
Date: Thu, 2 Dec 1999 12:40:43 -0800
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Julia Graham
Subject: agreement
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
I concur with Joanne...I'm not in any way trying to bag on Perkins and
Assoc. The service has been stellar in the past. But I DO think that
releasing a new version of the software in conjunction with a cross-country
move has produced some undesirable results. Maybe we should have waited to
load the new version until P&A were settled in their new digs, but we were
very interested in being able to use the new ILLME, which you canNOT use
with an older version of CLIO. So when we got the new software, we went
for it. :-)
So no flames intended. Just a lot of frustration at not being able to get
our problems solved.
thanks,
Julia
p.s. we're not using NT machines...maybe that would explain part of the
slowness. But we're not going to be able to upgrade any time soon either...
=========================================================================
Date: Fri, 3 Dec 1999 08:13:55 +1100
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Leayne Alden
Organization: Monash University Library
Subject: (no subject)
MIME-version: 1.0
Content-type: MULTIPART/MIXED; BOUNDARY="Boundary_(ID_eUqfG7uaHeSSlLk3rPVFrw)"
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set clio-l postpone
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org:Document Delivery Services
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email;internet:leayne.alden@lib.monash.edu.au
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=========================================================================
Date: Fri, 3 Dec 1999 10:04:41 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Sandra White
Organization: James White Library ILL
Subject: Re: Give Larry a Break
MIME-Version: 1.0
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I agree with Betty!
But in addition, I want you all to know that we were setting up Clio
Monday and parts of Tuesday. Or was it Tuesday and parts of Wednesday.
My week has been kind of blurred. My Technical person called Larry 3
times and got an answer each time and a whole lot of help. At one point
while he was getting help, Larry told him that the moving van was there
and moving things in even as they spoke.
Our Clio 2 is slow on the update part, like everyone else, however it is
not the 1/2 minute that I think someone was mentioning--only about 5
seconds per entry.
Also my technical person left Clio 1.h on one of my machines while he
was setting up, because he wanted to check back and forth to see the
difference/sameness and it is still there. My assistant who orders
accidentally went into the old Clio to do an ALA form and of course got
the usual good ALA printout. Later when she discovered her mistake we
checked Clio 2 and the information had transferred over to there. So we
are doing our ALA requests in the old Clio. I don't know whether that
is good or not, but it works.
Anyway, I wanted to let you all know that I find the same good service
with Clio as always.
Sandra White
ILL Associate
James White Library
Andrews University
Berrien Springs MI 49104-1450
"Grove, Betty" wrote:
>
> Well, I know that I will be unpopular on this one, but I have had enough
> on reading the messages about CLIO and when is
> Larry going to answer.
> After reading the flurry of messages these past few days, it sound like
> that this listserve has lost all its patience for Larry.
> Remember, he is moving from the West Coast to the East Coast, and according
> to his memo on Monday, 11/29/99 on the
> CLIO listserve, he is getting his equipment setup this week. Today, 12/2/99
> is the 4th day since he arrived.
> Where are you all's Christmas Spirit (and also throughout the year) of
> patience, kindness, and consideration for others, etc.
> for the holidays?????
>
> Betty Grove/ILL Dept.
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=========================================================================
Date: Fri, 3 Dec 1999 10:15:01 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: "Welch, Keith Allan"
Subject: ClioRequest antics
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Anybody:
I installed ClioRequest t'other day, and it sort of works - the main
problem is Article requests. ClioRequest reads our email w/o difficulty,
and sends the record to the OCLC review file successfully.
The problem starts when we save the OCLC screen and try to update the
record in Clio. Clio freezes up, no record is updated, and we have to close
Clio. Is anyone having a similar problem?
Thanks,
Keith Welch
DCSA/Webmaster
Customer & Access Services Dept.
Indiana University Main Library - Bloomington
(812) 855-6253
=========================================================================
Date: Thu, 2 Dec 1999 16:42:24 -0800
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Julia Graham
Subject: oh hi, it's me again.
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
I've got a question that has stumped everyone in the office.
With version 2.0 of CLIO, it says you don't have to do savescreens anymore,
but you can just download the "online produced." WOO-HOO! said all the
staff here. But here's the question. How does CLIO match the records? We
no longer get the "there are new records that do not match the patron" or
whatever that message is when we convert the records in the morning. And
when I did a search of records that were online produced yesterday, it only
brought up the ones that a staff had done a savescreen and then matched,
even though we downloaded all the "online produced" records. So will this
cause a problem when it comes to overdues and recalls? How will CLIO know
which patron to match the record to, since we all input the patron records
differently, which has caused CLIO (in the past) to not recognize which
record to match it to. Am I making any sense? Does anyone have an answer?
:)
thanks,
julia
=========================================================================
Date: Fri, 3 Dec 1999 11:58:33 -0600
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Jennifer Cella
Subject: HELP!!! ClioRequest Problem
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
We had been using ClioRequest successfully for about three months. Then
one day the systems department installed the new Microsoft Office 2000
Premium on the primary PC that we use for ClioRequest. From that point on
it has not worked properly. I have managed to get it to funtion on one
machine in the office but all the others are still down.
After the MS2000 was installed, we were prompted with a message that asked
if we wanted to open or convert the database and when I spoke with Larry he
said we did not want to do either! So since we could not get it to work, I
have jumped through many a hoop trying to get it to work again without any
success.
To date, I have uninstalled MS 2000, uninstalled ClioRequest, reinstalled
MS Office 97 which was on the machine originally, and reinstalled
ClioRequest. I now get an error telling me that the dll file is not found
and I am unable to open ClioRequest. Larry suggested that the new MS 2000
was not installed correctly but I have removed and reinstalled it too.
I have contacted our systems department as well as Larry and have not been
able to solve this. Unfortunately this is beyond my computer expertise so
I am wondering if anyone else has had this problem? Or if you have any
suggestions in how to correct the problem?
I have to be able to make this work on another PC within the next week due
to computer changes in the department. Any suggestions?
**********************************
Jennifer Cella
Asst. Head, Access Services
Howard-Tilton Memorial Library
Tulane University (LRU)
7001 Freret Street
New Orleans, LA 70118-5682
jcella@mailhost.tcs.tulane.edu
Phone (504)865-5695
Fax (504)862-8980
**********************************
=========================================================================
Date: Fri, 3 Dec 1999 13:36:55 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: "Welch, Keith Allan"
Subject: Re: HELP!!! ClioRequest Problem
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Jennifer:
What operating system are you using? If you are using NT workstation, you
might want to consider re-installing the latest NT service pack.
KW
------------------------------------------------------------------------
Keith Welch
DCSA/Webmaster
Customer & Access Services Dept.
Indiana University Main Library - Bloomington
(812) 855-6253
-----Original Message-----
From: Jennifer Cella [mailto:jcella@MAILHOST.TCS.TULANE.EDU]
Sent: Friday, December 03, 1999 12:59 PM
To: CLIO-L@UCONNVM.UCONN.EDU
Subject: [CLIO] HELP!!! ClioRequest Problem
We had been using ClioRequest successfully for about three months. Then
one day the systems department installed the new Microsoft Office 2000
Premium on the primary PC that we use for ClioRequest. From that point on
it has not worked properly. I have managed to get it to funtion on one
machine in the office but all the others are still down.
After the MS2000 was installed, we were prompted with a message that asked
if we wanted to open or convert the database and when I spoke with Larry he
said we did not want to do either! So since we could not get it to work, I
have jumped through many a hoop trying to get it to work again without any
success.
To date, I have uninstalled MS 2000, uninstalled ClioRequest, reinstalled
MS Office 97 which was on the machine originally, and reinstalled
ClioRequest. I now get an error telling me that the dll file is not found
and I am unable to open ClioRequest. Larry suggested that the new MS 2000
was not installed correctly but I have removed and reinstalled it too.
I have contacted our systems department as well as Larry and have not been
able to solve this. Unfortunately this is beyond my computer expertise so
I am wondering if anyone else has had this problem? Or if you have any
suggestions in how to correct the problem?
I have to be able to make this work on another PC within the next week due
to computer changes in the department. Any suggestions?
**********************************
Jennifer Cella
Asst. Head, Access Services
Howard-Tilton Memorial Library
Tulane University (LRU)
7001 Freret Street
New Orleans, LA 70118-5682
jcella@mailhost.tcs.tulane.edu
Phone (504)865-5695
Fax (504)862-8980
**********************************
=========================================================================
Date: Fri, 3 Dec 1999 14:04:42 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: David Atkins
Subject: Re: HELP!!! ClioRequest Problem
In-Reply-To: <875F4BFEEB4CD21192D300805F65BBC0030EF1E4@pennsylvania.exchange.indiana.edu>
MIME-Version: 1.0
Content-Type: TEXT/PLAIN; charset=US-ASCII
On Fri, 3 Dec 1999, Welch, Keith Allan wrote:
> If you are using NT workstation, you might want to consider
> re-installing the latest NT service pack.
I may be preaching to the choir but be wary any NT service pack upgrade.
You will want to be able to restore the workstation your previous install
if/when things go bad. We've had quite a spell of bad luck with SP
upgrades on both old and new workstations. Devices fail. Drivers are
lost. It can be a royal mess...documented by the 5 NT installs on my
workstation.
It won't be too long before MS creates a new NT install dialog box that
reads 'Thank you, Sir. May I have another?' 'Yes/No.'
David
-----------------------------------------------------------------
David P. Atkins
Coordinator, Interlibrary & Document Delivery Services
John C. Hodges Library datkins@utk.edu
The University of Tennessee me (865) 974-6866
Knoxville, Tennessee 37996 fax (865) 974-2708
-----------------------------------------------------------------
=========================================================================
Date: Fri, 3 Dec 1999 13:53:31 -0600
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Jennifer Cella
Subject: Re: HELP!!! ClioRequest Problem
In-Reply-To: <875F4BFEEB4CD21192D300805F65BBC0030EF1E4@pennsylvania.exch
ange.indiana.edu>
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Keith,
This is running on a Windows 98 machine. The catch is that this worked on
this PC before they installed MS 2000 but no matter what I do I cannot get
it to work again.
thanks
Jennifer
At 01:36 PM 12/03/1999 -0500, you wrote:
>Jennifer:
> What operating system are you using? If you are using NT workstation, you
>might want to consider re-installing the latest NT service pack.
>
>KW
>------------------------------------------------------------------------
>
> Keith Welch
> DCSA/Webmaster
> Customer & Access Services Dept.
> Indiana University Main Library - Bloomington
> (812) 855-6253
>
>
>
>-----Original Message-----
>From: Jennifer Cella [mailto:jcella@MAILHOST.TCS.TULANE.EDU]
>Sent: Friday, December 03, 1999 12:59 PM
>To: CLIO-L@UCONNVM.UCONN.EDU
>Subject: [CLIO] HELP!!! ClioRequest Problem
>
>
>We had been using ClioRequest successfully for about three months. Then
>one day the systems department installed the new Microsoft Office 2000
>Premium on the primary PC that we use for ClioRequest. From that point on
>it has not worked properly. I have managed to get it to funtion on one
>machine in the office but all the others are still down.
>
>After the MS2000 was installed, we were prompted with a message that asked
>if we wanted to open or convert the database and when I spoke with Larry he
>said we did not want to do either! So since we could not get it to work, I
>have jumped through many a hoop trying to get it to work again without any
>success.
>
>To date, I have uninstalled MS 2000, uninstalled ClioRequest, reinstalled
>MS Office 97 which was on the machine originally, and reinstalled
>ClioRequest. I now get an error telling me that the dll file is not found
>and I am unable to open ClioRequest. Larry suggested that the new MS 2000
>was not installed correctly but I have removed and reinstalled it too.
>
>I have contacted our systems department as well as Larry and have not been
>able to solve this. Unfortunately this is beyond my computer expertise so
>I am wondering if anyone else has had this problem? Or if you have any
>suggestions in how to correct the problem?
>
>I have to be able to make this work on another PC within the next week due
>to computer changes in the department. Any suggestions?
>**********************************
>Jennifer Cella
>Asst. Head, Access Services
>Howard-Tilton Memorial Library
>Tulane University (LRU)
>7001 Freret Street
>New Orleans, LA 70118-5682
>jcella@mailhost.tcs.tulane.edu
>Phone (504)865-5695
>Fax (504)862-8980
>
>**********************************
>
>
**********************************
Jennifer Cella
Asst. Head, Access Services
Howard-Tilton Memorial Library
Tulane University (LRU)
7001 Freret Street
New Orleans, LA 70118-5682
jcella@mailhost.tcs.tulane.edu
Phone (504)865-5695
Fax (504)862-8980
**********************************
=========================================================================
Date: Fri, 3 Dec 1999 14:41:35 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: "Welch, Keith Allan"
Subject: Re: HELP!!! ClioRequest Problem
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Jennifer:
Sorry, no magic solutions come to mind. The logic behind reinstalling
service packs is that sometimes subsequently installed software over-writes
the latest device drivers and DLL's with incompatible, older files.
Re-service-packing should (so we are trained) correct such mix-ups (and I've
seen it work). In the world of Microsoft, however, certainty seems a scarce
commodity.
You've started using Office 2000? We're waiting for you ;) to work the
bugs out first...
Good Luck
ps. which dll file is missing? You can download many dll's from
http://solo.abac.com/dllarchive/index.html
------------------------------------------------------------------------
Keith Welch
DCSA/Webmaster
Customer & Access Services Dept.
Indiana University Main Library - Bloomington
(812) 855-6253
-----Original Message-----
From: Jennifer Cella [mailto:jcella@MAILHOST.TCS.TULANE.EDU]
Sent: Friday, December 03, 1999 2:54 PM
To: CLIO-L@UCONNVM.UCONN.EDU
Subject: Re: [CLIO] HELP!!! ClioRequest Problem
Keith,
This is running on a Windows 98 machine. The catch is that this worked on
this PC before they installed MS 2000 but no matter what I do I cannot get
it to work again.
thanks
Jennifer
At 01:36 PM 12/03/1999 -0500, you wrote:
>Jennifer:
> What operating system are you using? If you are using NT workstation,
you
>might want to consider re-installing the latest NT service pack.
>
>KW
>------------------------------------------------------------------------
>
> Keith Welch
> DCSA/Webmaster
> Customer & Access Services Dept.
> Indiana University Main Library - Bloomington
> (812) 855-6253
>
>
>
>-----Original Message-----
>From: Jennifer Cella [mailto:jcella@MAILHOST.TCS.TULANE.EDU]
>Sent: Friday, December 03, 1999 12:59 PM
>To: CLIO-L@UCONNVM.UCONN.EDU
>Subject: [CLIO] HELP!!! ClioRequest Problem
>
>
>We had been using ClioRequest successfully for about three months. Then
>one day the systems department installed the new Microsoft Office 2000
>Premium on the primary PC that we use for ClioRequest. From that point on
>it has not worked properly. I have managed to get it to funtion on one
>machine in the office but all the others are still down.
>
>After the MS2000 was installed, we were prompted with a message that asked
>if we wanted to open or convert the database and when I spoke with Larry he
>said we did not want to do either! So since we could not get it to work, I
>have jumped through many a hoop trying to get it to work again without any
>success.
>
>To date, I have uninstalled MS 2000, uninstalled ClioRequest, reinstalled
>MS Office 97 which was on the machine originally, and reinstalled
>ClioRequest. I now get an error telling me that the dll file is not found
>and I am unable to open ClioRequest. Larry suggested that the new MS 2000
>was not installed correctly but I have removed and reinstalled it too.
>
>I have contacted our systems department as well as Larry and have not been
>able to solve this. Unfortunately this is beyond my computer expertise so
>I am wondering if anyone else has had this problem? Or if you have any
>suggestions in how to correct the problem?
>
>I have to be able to make this work on another PC within the next week due
>to computer changes in the department. Any suggestions?
>**********************************
>Jennifer Cella
>Asst. Head, Access Services
>Howard-Tilton Memorial Library
>Tulane University (LRU)
>7001 Freret Street
>New Orleans, LA 70118-5682
>jcella@mailhost.tcs.tulane.edu
>Phone (504)865-5695
>Fax (504)862-8980
>
>**********************************
>
>
**********************************
Jennifer Cella
Asst. Head, Access Services
Howard-Tilton Memorial Library
Tulane University (LRU)
7001 Freret Street
New Orleans, LA 70118-5682
jcella@mailhost.tcs.tulane.edu
Phone (504)865-5695
Fax (504)862-8980
**********************************
=========================================================================
Date: Fri, 3 Dec 1999 14:57:07 -0600
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Jennifer Cella
Subject: Re: HELP!!! ClioRequest Problem
In-Reply-To: <875F4BFEEB4CD21192D300805F65BBC0030EF1E5@pennsylvania.exch
ange.indiana.edu>
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Keith,
The error reads
The Dynamic Link Library MSO9.DLL is not found.
Of course as luck would have it, that is not one which is found on the web
site that you included. :-)
Any ideas? Thanks for your help
Jennifer
At 02:41 PM 12/03/1999 -0500, you wrote:
>Jennifer:
> Sorry, no magic solutions come to mind. The logic behind reinstalling
>service packs is that sometimes subsequently installed software over-writes
>the latest device drivers and DLL's with incompatible, older files.
>Re-service-packing should (so we are trained) correct such mix-ups (and I've
>seen it work). In the world of Microsoft, however, certainty seems a scarce
>commodity.
> You've started using Office 2000? We're waiting for you ;) to work the
>bugs out first...
>
>Good Luck
>
>ps. which dll file is missing? You can download many dll's from
>http://solo.abac.com/dllarchive/index.html
>
>------------------------------------------------------------------------
>
> Keith Welch
> DCSA/Webmaster
> Customer & Access Services Dept.
> Indiana University Main Library - Bloomington
> (812) 855-6253
>
>
>
>-----Original Message-----
>From: Jennifer Cella [mailto:jcella@MAILHOST.TCS.TULANE.EDU]
>Sent: Friday, December 03, 1999 2:54 PM
>To: CLIO-L@UCONNVM.UCONN.EDU
>Subject: Re: [CLIO] HELP!!! ClioRequest Problem
>
>
>Keith,
>
>This is running on a Windows 98 machine. The catch is that this worked on
>this PC before they installed MS 2000 but no matter what I do I cannot get
>it to work again.
>
>thanks
>Jennifer
>
>
>
>At 01:36 PM 12/03/1999 -0500, you wrote:
>>Jennifer:
>> What operating system are you using? If you are using NT workstation,
>you
>>might want to consider re-installing the latest NT service pack.
>>
>>KW
>>------------------------------------------------------------------------
>>
>> Keith Welch
>> DCSA/Webmaster
>> Customer & Access Services Dept.
>> Indiana University Main Library - Bloomington
>> (812) 855-6253
>>
>>
>>
>>-----Original Message-----
>>From: Jennifer Cella [mailto:jcella@MAILHOST.TCS.TULANE.EDU]
>>Sent: Friday, December 03, 1999 12:59 PM
>>To: CLIO-L@UCONNVM.UCONN.EDU
>>Subject: [CLIO] HELP!!! ClioRequest Problem
>>
>>
>>We had been using ClioRequest successfully for about three months. Then
>>one day the systems department installed the new Microsoft Office 2000
>>Premium on the primary PC that we use for ClioRequest. From that point on
>>it has not worked properly. I have managed to get it to funtion on one
>>machine in the office but all the others are still down.
>>
>>After the MS2000 was installed, we were prompted with a message that asked
>>if we wanted to open or convert the database and when I spoke with Larry he
>>said we did not want to do either! So since we could not get it to work, I
>>have jumped through many a hoop trying to get it to work again without any
>>success.
>>
>>To date, I have uninstalled MS 2000, uninstalled ClioRequest, reinstalled
>>MS Office 97 which was on the machine originally, and reinstalled
>>ClioRequest. I now get an error telling me that the dll file is not found
>>and I am unable to open ClioRequest. Larry suggested that the new MS 2000
>>was not installed correctly but I have removed and reinstalled it too.
>>
>>I have contacted our systems department as well as Larry and have not been
>>able to solve this. Unfortunately this is beyond my computer expertise so
>>I am wondering if anyone else has had this problem? Or if you have any
>>suggestions in how to correct the problem?
>>
>>I have to be able to make this work on another PC within the next week due
>>to computer changes in the department. Any suggestions?
>>**********************************
>>Jennifer Cella
>>Asst. Head, Access Services
>>Howard-Tilton Memorial Library
>>Tulane University (LRU)
>>7001 Freret Street
>>New Orleans, LA 70118-5682
>>jcella@mailhost.tcs.tulane.edu
>>Phone (504)865-5695
>>Fax (504)862-8980
>>
>>**********************************
>>
>>
>**********************************
>Jennifer Cella
>Asst. Head, Access Services
>Howard-Tilton Memorial Library
>Tulane University (LRU)
>7001 Freret Street
>New Orleans, LA 70118-5682
>jcella@mailhost.tcs.tulane.edu
>Phone (504)865-5695
>Fax (504)862-8980
>
>**********************************
>
>
**********************************
Jennifer Cella
Asst. Head, Access Services
Howard-Tilton Memorial Library
Tulane University (LRU)
7001 Freret Street
New Orleans, LA 70118-5682
jcella@mailhost.tcs.tulane.edu
Phone (504)865-5695
Fax (504)862-8980
**********************************
=========================================================================
Date: Fri, 3 Dec 1999 15:38:43 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: "Welch, Keith Allan"
Subject: Re: HELP!!! ClioRequest Problem
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Jennifer:
You're not alone! Check out
http://www.computing.net/windows95/wwwboard/forum/9145.html
-----Original Message-----
From: Jennifer Cella [mailto:jcella@MAILHOST.TCS.TULANE.EDU]
Sent: Friday, December 03, 1999 3:57 PM
To: CLIO-L@UCONNVM.UCONN.EDU
Subject: Re: [CLIO] HELP!!! ClioRequest Problem
Keith,
The error reads
The Dynamic Link Library MSO9.DLL is not found.
Of course as luck would have it, that is not one which is found on the web
site that you included. :-)
Any ideas? Thanks for your help
Jennifer
At 02:41 PM 12/03/1999 -0500, you wrote:
>Jennifer:
> Sorry, no magic solutions come to mind. The logic behind reinstalling
>service packs is that sometimes subsequently installed software over-writes
>the latest device drivers and DLL's with incompatible, older files.
>Re-service-packing should (so we are trained) correct such mix-ups (and
I've
>seen it work). In the world of Microsoft, however, certainty seems a
scarce
>commodity.
> You've started using Office 2000? We're waiting for you ;) to work the
>bugs out first...
>
>Good Luck
>
>ps. which dll file is missing? You can download many dll's from
>http://solo.abac.com/dllarchive/index.html
>
>------------------------------------------------------------------------
>
> Keith Welch
> DCSA/Webmaster
> Customer & Access Services Dept.
> Indiana University Main Library - Bloomington
> (812) 855-6253
>
>
>
>-----Original Message-----
>From: Jennifer Cella [mailto:jcella@MAILHOST.TCS.TULANE.EDU]
>Sent: Friday, December 03, 1999 2:54 PM
>To: CLIO-L@UCONNVM.UCONN.EDU
>Subject: Re: [CLIO] HELP!!! ClioRequest Problem
>
>
>Keith,
>
>This is running on a Windows 98 machine. The catch is that this worked on
>this PC before they installed MS 2000 but no matter what I do I cannot get
>it to work again.
>
>thanks
>Jennifer
>
>
>
>At 01:36 PM 12/03/1999 -0500, you wrote:
>>Jennifer:
>> What operating system are you using? If you are using NT workstation,
>you
>>might want to consider re-installing the latest NT service pack.
>>
>>KW
>>------------------------------------------------------------------------
>>
>> Keith Welch
>> DCSA/Webmaster
>> Customer & Access Services Dept.
>> Indiana University Main Library - Bloomington
>> (812) 855-6253
>>
>>
>>
>>-----Original Message-----
>>From: Jennifer Cella [mailto:jcella@MAILHOST.TCS.TULANE.EDU]
>>Sent: Friday, December 03, 1999 12:59 PM
>>To: CLIO-L@UCONNVM.UCONN.EDU
>>Subject: [CLIO] HELP!!! ClioRequest Problem
>>
>>
>>We had been using ClioRequest successfully for about three months. Then
>>one day the systems department installed the new Microsoft Office 2000
>>Premium on the primary PC that we use for ClioRequest. From that point on
>>it has not worked properly. I have managed to get it to funtion on one
>>machine in the office but all the others are still down.
>>
>>After the MS2000 was installed, we were prompted with a message that asked
>>if we wanted to open or convert the database and when I spoke with Larry
he
>>said we did not want to do either! So since we could not get it to work,
I
>>have jumped through many a hoop trying to get it to work again without any
>>success.
>>
>>To date, I have uninstalled MS 2000, uninstalled ClioRequest, reinstalled
>>MS Office 97 which was on the machine originally, and reinstalled
>>ClioRequest. I now get an error telling me that the dll file is not found
>>and I am unable to open ClioRequest. Larry suggested that the new MS 2000
>>was not installed correctly but I have removed and reinstalled it too.
>>
>>I have contacted our systems department as well as Larry and have not been
>>able to solve this. Unfortunately this is beyond my computer expertise so
>>I am wondering if anyone else has had this problem? Or if you have any
>>suggestions in how to correct the problem?
>>
>>I have to be able to make this work on another PC within the next week due
>>to computer changes in the department. Any suggestions?
>>**********************************
>>Jennifer Cella
>>Asst. Head, Access Services
>>Howard-Tilton Memorial Library
>>Tulane University (LRU)
>>7001 Freret Street
>>New Orleans, LA 70118-5682
>>jcella@mailhost.tcs.tulane.edu
>>Phone (504)865-5695
>>Fax (504)862-8980
>>
>>**********************************
>>
>>
>**********************************
>Jennifer Cella
>Asst. Head, Access Services
>Howard-Tilton Memorial Library
>Tulane University (LRU)
>7001 Freret Street
>New Orleans, LA 70118-5682
>jcella@mailhost.tcs.tulane.edu
>Phone (504)865-5695
>Fax (504)862-8980
>
>**********************************
>
>
**********************************
Jennifer Cella
Asst. Head, Access Services
Howard-Tilton Memorial Library
Tulane University (LRU)
7001 Freret Street
New Orleans, LA 70118-5682
jcella@mailhost.tcs.tulane.edu
Phone (504)865-5695
Fax (504)862-8980
**********************************
=========================================================================
Date: Fri, 3 Dec 1999 15:40:24 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: "Welch, Keith Allan"
Subject: Re: HELP!!! ClioRequest Problem
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Jennifer:
in http://www.computing.net/windows95/wwwboard/forum/9145.html response #
18 - removing Fastfind from the startup menu - seems to be the popular
solution. Let me know how you get along...
KW
-----Original Message-----
From: Jennifer Cella [mailto:jcella@MAILHOST.TCS.TULANE.EDU]
Sent: Friday, December 03, 1999 3:57 PM
To: CLIO-L@UCONNVM.UCONN.EDU
Subject: Re: [CLIO] HELP!!! ClioRequest Problem
Keith,
The error reads
The Dynamic Link Library MSO9.DLL is not found.
Of course as luck would have it, that is not one which is found on the web
site that you included. :-)
Any ideas? Thanks for your help
Jennifer
At 02:41 PM 12/03/1999 -0500, you wrote:
>Jennifer:
> Sorry, no magic solutions come to mind. The logic behind reinstalling
>service packs is that sometimes subsequently installed software over-writes
>the latest device drivers and DLL's with incompatible, older files.
>Re-service-packing should (so we are trained) correct such mix-ups (and
I've
>seen it work). In the world of Microsoft, however, certainty seems a
scarce
>commodity.
> You've started using Office 2000? We're waiting for you ;) to work the
>bugs out first...
>
>Good Luck
>
>ps. which dll file is missing? You can download many dll's from
>http://solo.abac.com/dllarchive/index.html
>
>------------------------------------------------------------------------
>
> Keith Welch
> DCSA/Webmaster
> Customer & Access Services Dept.
> Indiana University Main Library - Bloomington
> (812) 855-6253
>
>
>
>-----Original Message-----
>From: Jennifer Cella [mailto:jcella@MAILHOST.TCS.TULANE.EDU]
>Sent: Friday, December 03, 1999 2:54 PM
>To: CLIO-L@UCONNVM.UCONN.EDU
>Subject: Re: [CLIO] HELP!!! ClioRequest Problem
>
>
>Keith,
>
>This is running on a Windows 98 machine. The catch is that this worked on
>this PC before they installed MS 2000 but no matter what I do I cannot get
>it to work again.
>
>thanks
>Jennifer
>
>
>
>At 01:36 PM 12/03/1999 -0500, you wrote:
>>Jennifer:
>> What operating system are you using? If you are using NT workstation,
>you
>>might want to consider re-installing the latest NT service pack.
>>
>>KW
>>------------------------------------------------------------------------
>>
>> Keith Welch
>> DCSA/Webmaster
>> Customer & Access Services Dept.
>> Indiana University Main Library - Bloomington
>> (812) 855-6253
>>
>>
>>
>>-----Original Message-----
>>From: Jennifer Cella [mailto:jcella@MAILHOST.TCS.TULANE.EDU]
>>Sent: Friday, December 03, 1999 12:59 PM
>>To: CLIO-L@UCONNVM.UCONN.EDU
>>Subject: [CLIO] HELP!!! ClioRequest Problem
>>
>>
>>We had been using ClioRequest successfully for about three months. Then
>>one day the systems department installed the new Microsoft Office 2000
>>Premium on the primary PC that we use for ClioRequest. From that point on
>>it has not worked properly. I have managed to get it to funtion on one
>>machine in the office but all the others are still down.
>>
>>After the MS2000 was installed, we were prompted with a message that asked
>>if we wanted to open or convert the database and when I spoke with Larry
he
>>said we did not want to do either! So since we could not get it to work,
I
>>have jumped through many a hoop trying to get it to work again without any
>>success.
>>
>>To date, I have uninstalled MS 2000, uninstalled ClioRequest, reinstalled
>>MS Office 97 which was on the machine originally, and reinstalled
>>ClioRequest. I now get an error telling me that the dll file is not found
>>and I am unable to open ClioRequest. Larry suggested that the new MS 2000
>>was not installed correctly but I have removed and reinstalled it too.
>>
>>I have contacted our systems department as well as Larry and have not been
>>able to solve this. Unfortunately this is beyond my computer expertise so
>>I am wondering if anyone else has had this problem? Or if you have any
>>suggestions in how to correct the problem?
>>
>>I have to be able to make this work on another PC within the next week due
>>to computer changes in the department. Any suggestions?
>>**********************************
>>Jennifer Cella
>>Asst. Head, Access Services
>>Howard-Tilton Memorial Library
>>Tulane University (LRU)
>>7001 Freret Street
>>New Orleans, LA 70118-5682
>>jcella@mailhost.tcs.tulane.edu
>>Phone (504)865-5695
>>Fax (504)862-8980
>>
>>**********************************
>>
>>
>**********************************
>Jennifer Cella
>Asst. Head, Access Services
>Howard-Tilton Memorial Library
>Tulane University (LRU)
>7001 Freret Street
>New Orleans, LA 70118-5682
>jcella@mailhost.tcs.tulane.edu
>Phone (504)865-5695
>Fax (504)862-8980
>
>**********************************
>
>
**********************************
Jennifer Cella
Asst. Head, Access Services
Howard-Tilton Memorial Library
Tulane University (LRU)
7001 Freret Street
New Orleans, LA 70118-5682
jcella@mailhost.tcs.tulane.edu
Phone (504)865-5695
Fax (504)862-8980
**********************************
=========================================================================
Date: Fri, 3 Dec 1999 15:44:06 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: "Welch, Keith Allan"
Subject: Re: HELP!!! ClioRequest Problem
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
errr...findfast.exe, I meant
-----Original Message-----
From: Jennifer Cella [mailto:jcella@MAILHOST.TCS.TULANE.EDU]
Sent: Friday, December 03, 1999 3:57 PM
To: CLIO-L@UCONNVM.UCONN.EDU
Subject: Re: [CLIO] HELP!!! ClioRequest Problem
Keith,
The error reads
The Dynamic Link Library MSO9.DLL is not found.
Of course as luck would have it, that is not one which is found on the web
site that you included. :-)
Any ideas? Thanks for your help
Jennifer
At 02:41 PM 12/03/1999 -0500, you wrote:
>Jennifer:
> Sorry, no magic solutions come to mind. The logic behind reinstalling
>service packs is that sometimes subsequently installed software over-writes
>the latest device drivers and DLL's with incompatible, older files.
>Re-service-packing should (so we are trained) correct such mix-ups (and
I've
>seen it work). In the world of Microsoft, however, certainty seems a
scarce
>commodity.
> You've started using Office 2000? We're waiting for you ;) to work the
>bugs out first...
>
>Good Luck
>
>ps. which dll file is missing? You can download many dll's from
>http://solo.abac.com/dllarchive/index.html
>
>------------------------------------------------------------------------
>
> Keith Welch
> DCSA/Webmaster
> Customer & Access Services Dept.
> Indiana University Main Library - Bloomington
> (812) 855-6253
>
>
>
>-----Original Message-----
>From: Jennifer Cella [mailto:jcella@MAILHOST.TCS.TULANE.EDU]
>Sent: Friday, December 03, 1999 2:54 PM
>To: CLIO-L@UCONNVM.UCONN.EDU
>Subject: Re: [CLIO] HELP!!! ClioRequest Problem
>
>
>Keith,
>
>This is running on a Windows 98 machine. The catch is that this worked on
>this PC before they installed MS 2000 but no matter what I do I cannot get
>it to work again.
>
>thanks
>Jennifer
>
>
>
>At 01:36 PM 12/03/1999 -0500, you wrote:
>>Jennifer:
>> What operating system are you using? If you are using NT workstation,
>you
>>might want to consider re-installing the latest NT service pack.
>>
>>KW
>>------------------------------------------------------------------------
>>
>> Keith Welch
>> DCSA/Webmaster
>> Customer & Access Services Dept.
>> Indiana University Main Library - Bloomington
>> (812) 855-6253
>>
>>
>>
>>-----Original Message-----
>>From: Jennifer Cella [mailto:jcella@MAILHOST.TCS.TULANE.EDU]
>>Sent: Friday, December 03, 1999 12:59 PM
>>To: CLIO-L@UCONNVM.UCONN.EDU
>>Subject: [CLIO] HELP!!! ClioRequest Problem
>>
>>
>>We had been using ClioRequest successfully for about three months. Then
>>one day the systems department installed the new Microsoft Office 2000
>>Premium on the primary PC that we use for ClioRequest. From that point on
>>it has not worked properly. I have managed to get it to funtion on one
>>machine in the office but all the others are still down.
>>
>>After the MS2000 was installed, we were prompted with a message that asked
>>if we wanted to open or convert the database and when I spoke with Larry
he
>>said we did not want to do either! So since we could not get it to work,
I
>>have jumped through many a hoop trying to get it to work again without any
>>success.
>>
>>To date, I have uninstalled MS 2000, uninstalled ClioRequest, reinstalled
>>MS Office 97 which was on the machine originally, and reinstalled
>>ClioRequest. I now get an error telling me that the dll file is not found
>>and I am unable to open ClioRequest. Larry suggested that the new MS 2000
>>was not installed correctly but I have removed and reinstalled it too.
>>
>>I have contacted our systems department as well as Larry and have not been
>>able to solve this. Unfortunately this is beyond my computer expertise so
>>I am wondering if anyone else has had this problem? Or if you have any
>>suggestions in how to correct the problem?
>>
>>I have to be able to make this work on another PC within the next week due
>>to computer changes in the department. Any suggestions?
>>**********************************
>>Jennifer Cella
>>Asst. Head, Access Services
>>Howard-Tilton Memorial Library
>>Tulane University (LRU)
>>7001 Freret Street
>>New Orleans, LA 70118-5682
>>jcella@mailhost.tcs.tulane.edu
>>Phone (504)865-5695
>>Fax (504)862-8980
>>
>>**********************************
>>
>>
>**********************************
>Jennifer Cella
>Asst. Head, Access Services
>Howard-Tilton Memorial Library
>Tulane University (LRU)
>7001 Freret Street
>New Orleans, LA 70118-5682
>jcella@mailhost.tcs.tulane.edu
>Phone (504)865-5695
>Fax (504)862-8980
>
>**********************************
>
>
**********************************
Jennifer Cella
Asst. Head, Access Services
Howard-Tilton Memorial Library
Tulane University (LRU)
7001 Freret Street
New Orleans, LA 70118-5682
jcella@mailhost.tcs.tulane.edu
Phone (504)865-5695
Fax (504)862-8980
**********************************
=========================================================================
Date: Fri, 3 Dec 1999 18:18:56 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
Comments: RFC822 error: MESSAGE-ID field duplicated. Last occurrence
was retained.
Comments: RFC822 error: MESSAGE-ID field duplicated. Last occurrence
was retained.
From: Larry Perkins
Subject: Perkins' Move Update/Status
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Hi Folks,
Well, the dust is settling and the packing boxes are disappearing.
We now have new phone/fax numbers (see below in signature block). They
seem to be working.
Shipments of Clio 2.0 are going out. A new manual has been prepared and
will be available on our web site by Monday.
I hope to be caught up on email by early next week.
There have been a number problems reported with Clio 2.0, i.e., slowness in
updating, inability to print borrowing ALA form, and a few others. All
problems are not observed by all installations. Some see a very minor
slowdown in the update screen, some see a larger slowdown. Some can print
an ALA, some cannot. During the next week I will be working with some of
you to help isolate and correct these problems.
I know it has been frustrating for some in this interim period but we will
be doing our best to resolve all of these isssues as soon as we can.
Thank you for your patience and support.
Larry and Dorothy Perkins
Perkins & Associates
114 Bedford Rd.
New Boston, NH 03070
T: 603-487-2391 Fax: 603-487-2833
email: larry@cliosoftware.com
=========================================================================
Date: Sat, 4 Dec 1999 16:54:36 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
Comments: RFC822 error: MESSAGE-ID field duplicated. Last occurrence
was retained.
From: Larry Perkins
Subject: Re: Any Suggestions [2 Error Messages]
In-Reply-To:
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
At 10:55 AM 12/2/99 -0500, Joseph Natale wrote:
>On our BORROWING side, when we send updated records to the enhancer,
>clio greats us with this message:
>
>"Error in output type E. 94 Invaid use of Null."
>
>Once we click OK, we are then told how many records were sent to the
>enhancer.
>
>I have no idea why this is happening. Today we tried to archive the
>BORROWING database an we were met with this error message:
>
>"Error in Archive Button click 3315 Field 'BorrowingRequestArchive.
>ISSN/ISBN' can't be a zero length string."
>
>I think the two messages are related, but I can't figure out what would
>be wrong with the ISSN/ISBN field in the borrowing request archive.
Check to see if you have any records with an OCLC status of Renew Request
and a blank RenewalRequestDate.
Larry Perkins
Perkins & Associates
114 Bedford Rd.
New Boston, NH 03070
T: 603-487-2391 Fax: 603-487-2833
email: larry@cliosoftware.com
=========================================================================
Date: Sat, 4 Dec 1999 17:04:16 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
Comments: RFC822 error: MESSAGE-ID field duplicated. Last occurrence
was retained.
Comments: RFC822 error: MESSAGE-ID field duplicated. Last occurrence
was retained.
From: Larry Perkins
Subject: Re: slowness - a clarification
In-Reply-To:
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Hi,
At 09:44 AM 12/2/99 -0800, Julia Graham
wrote:
>I'm heartened to hear that we're not the only ones having troubles with
>unacceptable slowness, but at the same time, I wanted to clarify where the
>problem is coming from for our downloads...
>
>First, we print out our OCLC workforms from CLIO, not ILLME, and THAT is
>where the slowness is driving everyone out of their minds. If we printed
>out the workforms from ILLME, then it's fine in it's speed. But we like
>the barcode feature of the CLIO workforms and the divided sheets. In
>addition, updating still goes rather slowly, depending on if there's more
>than one person using CLIO. We also keep getting the popular "this program
>has performed an illegal operation and will shut down" message. I have no
>idea why, but I do know that we just installed 4 new PCs and have installed
>the CLIO software on one networked station. CLIO is being used on 8
>different workstations.
What type of printer are you using (dot matrix, laser)? What make/model?
How is it connected to the pc that is reading the lending requests into
Clio (directly connected, coneectd to the network, or connected to another
pc on the network)?
What operating system is running on the pc reading the lending requests
into Clio? Do you know how fast the processor is (or what model it is) and
how much memory it has?
This may isolate the cause of this, and perhaps other problems.
Larry Perkins
Perkins & Associates
114 Bedford Rd.
New Boston, NH 03070
T: 603-487-2391 Fax: 603-487-2833
email: larry@cliosoftware.com
=========================================================================
Date: Mon, 6 Dec 1999 08:59:26 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Joe Natale
Organization: UConn Libraries
Subject: Re: Any Suggestions [2 Error Messages]
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Larry,
We currently have abour 20 records with RENEWREQUEST. None of these
records has a blank renewal request date.
Joe
Larry Perkins wrote:
>
> At 10:55 AM 12/2/99 -0500, Joseph Natale wrote:
>
> >On our BORROWING side, when we send updated records to the enhancer,
> >clio greats us with this message:
> >
> >"Error in output type E. 94 Invaid use of Null."
> >
> >Once we click OK, we are then told how many records were sent to the
> >enhancer.
> >
> >I have no idea why this is happening. Today we tried to archive the
> >BORROWING database an we were met with this error message:
> >
> >"Error in Archive Button click 3315 Field 'BorrowingRequestArchive.
> >ISSN/ISBN' can't be a zero length string."
> >
> >I think the two messages are related, but I can't figure out what would
> >be wrong with the ISSN/ISBN field in the borrowing request archive.
>
> Check to see if you have any records with an OCLC status of Renew Request
> and a blank RenewalRequestDate.
>
> Larry Perkins
> Perkins & Associates
> 114 Bedford Rd.
> New Boston, NH 03070
> T: 603-487-2391 Fax: 603-487-2833
> email: larry@cliosoftware.com
>
--
Joseph Natale
Document Delivery/Shared Resources Librarian
University of Connecticut Libraries
369 Fairfield Rd. (U-1005F)
Storrs, CT 06269-1005
860-486-3107 voice
860-486-3593 fax
libadm47@uconnvm.uconn.edu
--------------------------
=========================================================================
Date: Mon, 6 Dec 1999 09:07:16 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Dorothy Porterfield
Subject: Printing new requests in CLIO
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
I'm now using CLIO to print up my new requests when I get them from the
Microenhancer. My only problem is that at the bottom of the page printed
through CLIO, where the return address is......if it is a periodical, it
prints "Field 155" and if it is a book, it prints "Bound Printed Matter"
OVER the top of "Field 155" which results in a garbled mess for at least the
first word. Anyone else having this problem?
Dee Porterfield
Dee Porterfield
dporterf@messiah.edu
Interlibrary Loan /Murray Library
Messiah College
One College Ave.
Grantham, PA 17027
=========================================================================
Date: Mon, 6 Dec 1999 12:06:30 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: "Margolin, Amy S."
Subject: clio2, cliodata & shortcut from the illmewin2
Comments: To: "larry@cliosoftware.com"
MIME-Version: 1.0
Content-Type: text/plain
I installed the new illmewin and clio2 on our two workstations
friday - thus far, everything functions fairly well. I do wonder
about cliodata.mdb as a file in the old clio program file
(c:clio\cliodata.mdb) and not on clio2. Can I copy cliodata.mdb to the
clio2? Or, since everything is works and clio2 can access cliodata do I
just leave it where it is and leave the old clio alone? We have a tiny
little
NT network, and while updating is slightly slower, it is not really
noticeable.
My next question is what is the database path to create a
shortcut from the illmewin2 to clio2 - this once was MSARN200.exe or
something like that. I'd like to recreate the database path but I'm not
sure what it is now.
I feel kind of funny not having any difficultires with all of
this, since it appears other users out there are having problems.
Amy Margolin
(937) 376-2995 x 320
amargolin@mailserv.gcpl.lib.oh.us
Greene County Public Library
Xenia, Ohio 45385-5200
=========================================================================
Date: Mon, 6 Dec 1999 13:02:00 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Pat Barbour
Organization: Central Michigan University
Subject: Re: Perkins' Move Update/Status
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Larry,
Will you put me on your list of libraries experiencing slowness in
updating. We do not consider them minor. It is taking 'much' longer to update
then in any other version we've used.
Glad to hear you are settling into the new location. Why did you leave
sunny California for snowy New Hampshire? Actually, I prefer the snow myself.
Thanks for your explanation of the new ClioRequest workings. Do you have a
manual or F&Q sheet for ClioRequest yet?
Regards,
Pat
Patricia Barbour, Document Access Coordinator
Central Michigan University Libraries (EZC)
Park 214; Library Drive
Mt Pleasant MI 48859
517-774-3022 Phone
517-774-4499 Fax
pat.barbour@cmich.edu
Larry Perkins wrote:
> Hi Folks,
>
> Well, the dust is settling and the packing boxes are disappearing.
>
> We now have new phone/fax numbers (see below in signature block). They
> seem to be working.
>
> Shipments of Clio 2.0 are going out. A new manual has been prepared and
> will be available on our web site by Monday.
>
> I hope to be caught up on email by early next week.
>
> There have been a number problems reported with Clio 2.0, i.e., slowness in
> updating, inability to print borrowing ALA form, and a few others. All
> problems are not observed by all installations. Some see a very minor
> slowdown in the update screen, some see a larger slowdown. Some can print
> an ALA, some cannot. During the next week I will be working with some of
> you to help isolate and correct these problems.
>
> I know it has been frustrating for some in this interim period but we will
> be doing our best to resolve all of these isssues as soon as we can.
>
> Thank you for your patience and support.
>
> Larry and Dorothy Perkins
> Perkins & Associates
> 114 Bedford Rd.
> New Boston, NH 03070
> T: 603-487-2391 Fax: 603-487-2833
> email: larry@cliosoftware.com
>
--
=========================================================================
Date: Tue, 7 Dec 1999 16:12:34 -0800
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Julia Graham
Subject: error message anyone?
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
In our attempt to understand what the #&$^ is going on with our CLIO, this
is the latest error message we got while updating records (completes)
"Error in Accept click 3420 Object invalid or no longer set."
that I'm hoping someone can decipher for us.
Argh.
We have to reboot the whole computer. This happened on the "server" PC
that CLIO runs off of.
thanks,
Julia
UCSC ILL
=========================================================================
Date: Thu, 9 Dec 1999 13:19:20 -0700
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Jivonna Stewart
Subject: Re: oh hi, it's me again.
In-Reply-To:
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Julia, Yes, we too have been downloading the "online produced." But we
now find lots of records not on CLIO. I have gone back to running the
save macro on the "online produce" category and that has taken care of it
but it is still baffling. Could it be a ME thing? We also are not getting
the "new patrons to match" if we download that category either.
??
At 04:42 PM 12/02/1999 -0800, you wrote:
>I've got a question that has stumped everyone in the office.
>With version 2.0 of CLIO, it says you don't have to do savescreens anymore,
>but you can just download the "online produced." WOO-HOO! said all the
>staff here. But here's the question. How does CLIO match the records? We
>no longer get the "there are new records that do not match the patron" or
>whatever that message is when we convert the records in the morning. And
>when I did a search of records that were online produced yesterday, it only
>brought up the ones that a staff had done a savescreen and then matched,
>even though we downloaded all the "online produced" records. So will this
>cause a problem when it comes to overdues and recalls? How will CLIO know
>which patron to match the record to, since we all input the patron records
>differently, which has caused CLIO (in the past) to not recognize which
>record to match it to. Am I making any sense? Does anyone have an answer?
>:)
>
>thanks,
>julia
>
Jivonna Stewart Lord, please make me the kind of
jstewart@lib.nmsu person my dog thinks I am.
Interlibrary Loan
New Mexico State University
Branson Library, ILL
Box 30003 Dept 3475
Las Cruces, NM 88003
Fax: (505)646-4335
Phone: (505)646-6915
=========================================================================
Date: Thu, 9 Dec 1999 13:22:00 -0700
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Jivonna Stewart
Subject: Re: Slow going
In-Reply-To:
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Please add us to the list of slooooooow updates.
Jivonna Stewart Lord, please make me the kind of
jstewart@lib.nmsu person my dog thinks I am.
Interlibrary Loan
New Mexico State University
Branson Library, ILL
Box 30003 Dept 3475
Las Cruces, NM 88003
Fax: (505)646-4335
Phone: (505)646-6915
=========================================================================
Date: Thu, 9 Dec 1999 15:24:55 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: "House, Martin"
Subject: 2nd Overdue notice Lending
MIME-Version: 1.0
Content-Type: text/plain
Hey Folks,
We here at PLCMC are having a tough time printing second overdue notices
from CLIO (even 2.0). When we print out the second overdues all we get is
one blank page with a header of (Second Overdue Notice). Can anyone help
us?
Thanks,
Martin House
mhouse@plcmc.lib.nc.us
=========================================================================
Date: Thu, 9 Dec 1999 19:26:27 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Bart Hollingsworth
Subject: Clio-Med
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
Hello,
Has anyone heard any reviews of Clio-Med? Has anyone used it? I would
appreciate any insight(s).
Bart Hollingsworth
Brown University
=========================================================================
Date: Fri, 10 Dec 1999 08:53:50 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Beverly Brasch
Subject: Tossing old requests
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: quoted-printable
Before we begin tossing paper copies of requests out, can someone tell me =
if there is any reason to keep old article requests for copyright =
purposes. We began using CLIO in May, 1999. Can we toss all those done =
since that time since we have a copyright report of those over 5 since =
that time?
Beginning January, 2000 do we need to keep paper copies of article =
requests at all?
Beverly Brasch - bbrasch@kennesaw.edu
Kennesaw State University - GKJ
Interlibrary Loan
1000 Chastain Rd.
Kennesaw, GA 30144-5591
Phone: 770-423-6002
FAX: 770-423-6185
=========================================================================
Date: Fri, 10 Dec 1999 08:15:12 -0800
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Debra Sparber
Organization: Oregon State Library
Subject: Re: Tossing old requests
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
I believe the ILL code requires us to keep 3+current years of transactions on file and as far as I know, there are no stipulations as to format. Consequently I have a mix of old paper copies (soon to be tossed) and archived electronic copies on CLIO that
as stored on the hard drive.
Beverly Brasch wrote:
> Before we begin tossing paper copies of requests out, can someone tell me if there is any reason to keep old article requests for copyright purposes. We began using CLIO in May, 1999. Can we toss all those done since that time since we have a copyrig
>
> Beginning January, 2000 do we need to keep paper copies of article requests at all?
>
> Beverly Brasch - bbrasch@kennesaw.edu
> Kennesaw State University - GKJ
> Interlibrary Loan
> 1000 Chastain Rd.
> Kennesaw, GA 30144-5591
> Phone: 770-423-6002
> FAX: 770-423-6185
--
Debra Sparber
Interlibrary Borrowing Coordinator
Oregon State Library
(503) 378-4498 ext. 247
debra.l.sparber@state.or.us
=========================================================================
Date: Fri, 10 Dec 1999 11:31:28 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Katherine Moss
Subject: Re: Tossing old requests -- A related question?
In-Reply-To:
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
As long as we're on the subject, can I ask a related question?
We are just implementing Clio for the first time. I wanted to ask you guys
who have been using it for a while:
Does it really help you to achieve a "paperless" ILL operation? If so, at
what point did you stop creating paper copies of requests? (By this I mean
not the "old requests" that have been through the whole ILL process and are
complete, but the "in process" requests). Can you give us some advice about
the process you went through to streamline your workflow and eliminate the
paper forms?
For those of you still using Clio and also still using the paper forms, why?
Once you send the borrowing request and it's saved to the screens.svs file,
or you have received the lending request and it is saved to the ILL.dat
file, do you need the paper form for any reason? Is there something that you
need to keep the paper records for that Clio doesn't do for you? What
specifically?
I guess this is really more than one question! Well, any advice or insight
you veterans can give would be appreciated! Thanks so much guys.
Katherine Moss
Reference/Circulation/ILL Librarian
The College of Saint Rose
432 Western Ave.
Albany, NY 12203
(518) 454-2154
mossk@mail.strose.edu
> -----Original Message-----
> From: ILL Records Management Software User's Group
> [mailto:CLIO-L@UCONNVM.UConn.Edu]On Behalf Of Beverly Brasch
> Sent: Friday, December 10, 1999 8:54 AM
> To: CLIO-L@UCONNVM.UConn.Edu
> Subject: [CLIO] Tossing old requests
>
>
> Before we begin tossing paper copies of requests out, can someone
> tell me if there is any reason to keep old article requests for
> copyright purposes. We began using CLIO in May, 1999. Can we
> toss all those done since that time since we have a copyright
> report of those over 5 since that time?
>
> Beginning January, 2000 do we need to keep paper copies of
> article requests at all?
>
>
>
> Beverly Brasch - bbrasch@kennesaw.edu
> Kennesaw State University - GKJ
> Interlibrary Loan
> 1000 Chastain Rd.
> Kennesaw, GA 30144-5591
> Phone: 770-423-6002
> FAX: 770-423-6185
>
=========================================================================
Date: Fri, 10 Dec 1999 11:23:18 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: "Fisher, Sheila D."
Subject: Clio purchase
MIME-Version: 1.0
Content-Type: text/plain
Larry,
We ordered our new disk before you moved from Calif. Could you tell
me the status of it?
Thanks for all your prompt help.
Sheila
Sheila D. Fisher
Periodicals/Interlibrary Loan Coordinator
Blough-Weis Library
Susquehanna University
514 University Avenue
Selinsgrove, PA 17870-1050
Ph: (570)372-4326
Fax: (570)372-4310
email: fishers@susqu.edu
> ----------
>
=========================================================================
Date: Fri, 10 Dec 1999 11:27:43 -0500
Reply-To: ILL Records Management Software User's Group
Sender: ILL Records Management Software User's Group
From: Rebecca Hedreen
Subject: Re: Tossing old requests -- A related question?
MIME-Version: 1.0
Content-Type: text/plain
We do keep paper copies of requests, because we have too many computer
problems! The patrons are not interested in hearing "I'm sorry I can't tell
you the due date, because our computer is down."
Rebecca Hedreen
Interlibrary Loan, Frederick Douglass Library
University of Maryland Eastern Shore
Princess Anne, MD 21853
(410) 651-6609 fax (410) 651-7597
rchedreen@mail.umes.edu
Ariel: 131.118.123.16
> -----Original Message-----
> From: Katherine Moss [SMTP:mossk@MAIL.STROSE.EDU]
> Sent: Friday, December 10, 1999 11:31 AM
> To: CLIO-L@UCONNVM.UConn.Edu
> Subject: Re: [CLIO] Tossing old requests -- A related question?
>
> As long as we're on the subject, can I ask a related question?
>
> We are just implementing Clio for the first time. I wanted to ask you guys
> who have been using it for a while:
>
> Does it really help you to achieve a "paperless" ILL operation? If so, at
> what point did you stop creating paper copies of requests? (By this I mean
> not the "old requests" that have been through the whole ILL process and
> are
> complete, but the "in process" requests). Can you give us some advice
> about
> the process you went through to streamline your workflow and eliminate the
> paper forms?
>
> For those of you still using Clio and also still using the paper forms,
> why?
> Once you send the borrowing request and it's saved to the screens.svs
> file,
> or you have received the lending request and it is saved to the ILL.dat
> file, do you need the paper form for any reason? Is there something that
> you
> need to keep the paper records for that Clio doesn't do for you? What
> specifically?
>
> I guess this is really more than one question! Well, any advice or insight
> you veterans can give would be appreciated! Thanks so much guys.
>
> Katherine Moss
> Reference/Circulation/ILL Librarian
> The College of Saint Rose
> 432 Western Ave.
> Albany, NY 12203
> (518) 454-2154
> mossk@mail.strose.edu
>
> > -----Original Message-----
> > From: ILL Records Management Software User's Group
> > [mailto:CLIO-L@UCONNVM.UConn.Edu]On Behalf Of Beverly Brasch
> > Sent: Friday, December 10, 1999 8:54 AM
> > To: CLIO-L@UCONNVM.UConn.Edu
> > Subject: [CLIO] Tossing old requests
> >
> >
> > Before we begin tossing paper copies of requests out, can someone
> > tell me if there is any reason to keep old article requests for
> > copyright purposes. We began using CLIO in May, 1999. Can we
> > toss all those done since that time since we have a copyright
> > report of those over 5 since that time?
> >
> > Beginning January, 2000 do we need to keep paper copies of
> > article requests at all?
> >
> >
> >
> > Beverly Brasch - bbrasch@kennesaw.edu
> > Kennesaw State University - GKJ
> > Interlibrary Loan
> > 1000 Chastain Rd.
> > Kennesaw, GA 30144-5591
> > Phone: 770-423-6002
> > FAX: 770-423-6185
> >
=========================================================================
Date: Fri, 10 Dec 1999 10:14:17 -0800
Reply-To: ILL Records Management Software User's Group
Sender: