From: L-Soft list server at U. of Connecticut (1.8d)
[LISTSERV@UConnVM.UConn.Edu]
Sent: Friday, May 10, 2002 2:43 PM
To: Joseph Natale
Subject: File: "CLIO-L LOG0202"
=========================================================================
Date: Fri, 1 Feb 2002 15:55:10 -0600
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Error Message Question...
Comments: To: Bill Kelm
In-Reply-To:
MIME-Version: 1.0
Content-Type: text/plain; charset="Windows-1252"
Content-Transfer-Encoding: 7bit
Bill,
This error message is due to a "." in the Shipvia field. The problem is
usually created when the method of shipping is set to U.S. Mail. If this is
one of your options for Shipvia then you will need to change it. You will
need to review your requests by going to Administration/Open Tables/Lending
Request and Lending Archive. In your situation you will need to filter for
YesCopy then once you have filtered for these requests you will need to
review the Shipvia field for any "."s.
Judd Knight
Clio Software Support
817-726-3475
-----Original Message-----
From: Bill Kelm [mailto:bkelm@willamette.edu]
Sent: Friday, February 01, 2002 3:45 PM
To: Judd Knight
Subject: Error Message Question...
Judd,
In doing my monthly statistics for Jan. 02, I got the following error
message in "Method Shipped Copies".
Error in preview click 3070 The Microsoft Jet database engine does not
recognize " as a valid field or name or expression.
Any ideas on tracking down what it does not recognize?
Thanks,
Bill Kelm
__________________________________________________________________
Bill G. Kelm / Systems Assistant and Support Specialist
Willamette University Library, Salem, Oregon
phone: (503) 375-5342; fax: (503) 370-6141
email: bkelm@willamette.edu; web:http://www.willamette.edu/~bkelm/
On Tue, 29 Jan 2002, Judd Knight wrote:
> Deborah,
>
> In order for a request to be considered in either the copyright status or
> copyright compliance report the request needs a reqdate (Request Date)
> within the time parameters of the report.
>
> In order for a request to be considered in the generation of a Copyright
> Status Report the Clio Status must be RecCopy or Pending and the
"Copyright
> Compl." field must have the code CCG.
>
> For a request to be considered in the generation of the Copyright
Compliance
> Report the request must have a RecCopy Clio status and the code CCG in the
> "Copyright Compl." field.
>
>
> Judd Knight
> Clio Software Support
> 817-726-3475
>
> -----Original Message-----
> From: ILL Records Management Software User's Group
> [mailto:CLIO-L@UConnVM.UConn.Edu]On Behalf Of Interlibrary Loans
> Sent: Tuesday, January 29, 2002 11:01 AM
> To: CLIO-L@UConnVM.UConn.Edu
> Subject: [CLIO] Borrowing statistics
>
> Hello,
>
> I've been trying to get the copyright status report and copyright
> compliance report in the borrowing statistics section of clio for just
> this current month of January. I've tried searching for "number
> exceeds 5" and even for "number exceeds 1". When it shows the results,
> it only lists about 3 journals which I know is not true at all.
>
> If anyone knows why I'm getting these inaccurate statistics please let
> me know.
>
> Thank you,
> Deborah Bosket
> Lewis & Clark College
> oclc: OLP
>
=========================================================================
Date: Sat, 2 Feb 2002 10:27:36 -0600
Reply-To: DrakeP@JCL.LIB.KS.US
Sender: ILL Records Management Software User's Group
From: Paul Burton Drake
Subject: SIRSI UNICORN and CLIO
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Is anyone using CLIO with SIRSI's UNICORN system?
Paul B. Drake
Document Delivery Librarian
Johnson County Library (KNJ)
P.O. Box 2933
Shawnee Mission KS 66201-1333
email drakep@jcl.lib.ks.us
voice 913 495 2439
fax 913 495 2440
ariel 207.193.121.81
=========================================================================
Date: Sat, 2 Feb 2002 11:01:13 -0600
Reply-To: DrakeP@JCL.LIB.KS.US
Sender: ILL Records Management Software User's Group
From: Paul Burton Drake
Subject: patron authentication software
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Is anyone using any patron authentication software with Clio Request? We are
utilizing DRA Classic.
We're in the process of implementing CLIO. Thanks to all for your
contributions on the listserv and one-on-one.
Paul B. Drake
Document Delivery Librarian
Johnson County Library (KNJ)
P.O. Box 2933
Shawnee Mission KS 66201-1333
email drakep@jcl.lib.ks.us
voice 913 495 2439
fax 913 495 2440
ariel 207.193.121.81
=========================================================================
Date: Tue, 5 Feb 2002 16:19:39 -0500
Reply-To: Kenneth Kinslow
Sender: ILL Records Management Software User's Group
From: Kenneth Kinslow
Subject: BOOK BANDS FOR OUR BORROWING REQUESTS
Mime-Version: 1.0
Content-Type: multipart/alternative;
boundary="=====================_547367913==_.ALT"
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Content-Type: text/plain; charset="us-ascii"; format=flowed
Hi,
We are relatively new users of the CLIO software, and we were
wondering whether there was any way we could print email addresses or other
patron contact information on the book bands we print for our borrowing
requests.
Looking at Book Bands under "Notices - Customize" in the
Preferences pull-down menu, it does not appear to be possible, but I wanted
to be certain that I wasn't overlooking something.
Thank you very much for any information you can pass on to us!
Kenneth Kinslow
Supervisor, ILL/DocDelivery
(219) 631-9832
Fax (219) 631-8887
EMAIL: kinslow.2@nd.edu
--=====================_547367913==_.ALT
Content-Type: text/html; charset="us-ascii"
Hi,
We are
relatively new users of the CLIO software, and we were wondering whether
there was any way we could print email addresses or other patron contact
information on the book bands we print for our borrowing requests.
Looking at
Book Bands under "Notices - Customize" in the
Preferences pull-down menu, it does not appear to be possible, but
I wanted to be certain that I wasn't overlooking something.
Thank you
very much for any information you can pass on to us!
Kenneth Kinslow
Supervisor, ILL/DocDelivery
(219) 631-9832
Fax (219) 631-8887
EMAIL: kinslow.2@nd.edu
--=====================_547367913==_.ALT--
=========================================================================
Date: Wed, 6 Feb 2002 12:21:54 -0600
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: cliorequest fields
Comments: To: Kathleen Halbach
In-Reply-To: <5.0.0.25.2.20020206115200.00a4e020@blue.weeg.uiowa.edu>
MIME-Version: 1.0
Content-Type: text/plain; charset="Windows-1252"
Content-Transfer-Encoding: 7bit
Kathleen,
There is a field in Clio Request that you can set for your Docline field to
populate. It is UniqueID. Under Option/Setup Email Field Names you will
need to enter the Email field name exactly in the Email field name column
then in the Clio field name column enter "UniqueID" without the quotes.
Clio Request will then transfer the email docline field information to the
Clio Field that is labeled Docline Number in the Review Details screen.
Judd Knight
Clio Software Support
817-726-3475
-----Original Message-----
From: Kathleen Halbach [mailto:kathleen-halbach@uiowa.edu]
Sent: Wednesday, February 06, 2002 11:54 AM
To: Judd Knight; Larry Perkins
Subject: cliorequest fields
Is there an email field for a Pub Med or NLM Unique ID number? Most of our
requests come with that information and we would like it to fall in the
proper ClioRequest box.
Kathleen
=========================================================================
Date: Wed, 6 Feb 2002 09:33:32 -0600
Reply-To: "Davis, Jennifer"
Sender: ILL Records Management Software User's Group
From: "Davis, Jennifer"
Subject: Re: BOOK BANDS FOR OUR BORROWING REQUESTS
Comments: To: Kenneth Kinslow
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----_=_NextPart_001_01C1AF23.A290F690"
This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.
------_=_NextPart_001_01C1AF23.A290F690
Content-Type: text/plain;
charset="iso-8859-1"
Dear Kenneth,
Welcome to Clio! Back in November, my library was doing the same thing as
yours, and I asked Judd Knight that same question. Here's Judd's response.
Good luck!
Jennifer Davis
Interlibrary Loan
Neumann Library
University of Houston-Clear Lake
281-283-3906
Jennifer,
Modifying the BorBookStrap for Clio 3.0 users.
First make a backup copy of your clio.mdb file. This file is located in
C:\Program Files\Clio\. Once this is done then you are ready to attempt to
alter one of the Clio reports.
In order to customize a report you will need to start Clio in Access mode.
This is done by double clicking on the Clio shortcut then immediately
holding down the shift key. If you see the normal Clio menu screen then you
were unsuccessful. Once you have entered access mode you will need to add
three fields from the BorPatrons table to the BookStrapQry query. I will
assume you know how to open this query into design mode and add these
fields. Once these fields have been added save the query. Now you can go
to the BorBookStrap report and add these text fields to your report. You
will need to know how to change the design of a report.
Removing objects:
If you want to remove an object from a report do not remove it physically
from the report, remove it by making it invisible. Some fields are required
on certain reports. This is done through the properties/format/visible
setting of the object selected. Once you have made the object invisible
then you can place whatever on top of it.
Making the modifications available to other machines with Clio
Once you have made all the adjustments to the report save it then you will
need to copy the modified clio.mdb file to the other machines. Place this
file in the C:\Program Files\Clio\ folder on each machine, replacing the
existing one.
Judd Knight
Clio Software Support
-----Original Message-----
From: Davis, Jennifer [mailto:DavisJen@cl.uh.edu]
Sent: Wednesday, November 14, 2001 8:30 AM
To: 'Judd Knight'
Subject: RE: [CLIO] Clio patron info on bookstrap
Hi Judd,
We'd like the contact information found on the patron record; specifically,
we need the home phone number, the work phone number, and the email address.
Thanks for your help, Judd!
Jennifer Davis
Interlibrary Loan, Neumann Library
University of Houston- Clear Lake
2700 Bay Area Boulevard
Houston, TX 77058-1098
TELEPHONE:281-283-3906 FAX:281-283-3907
EMAIL:davisjen@cl.uh.edu
-----Original Message-----
From: Judd Knight [mailto:judd@cliosoftware.com]
Sent: Tuesday, November 13, 2001 8:33 PM
To: Davis, Jennifer
Subject: RE: [CLIO] Clio patron info on bookstrap
Jennifer,
Do you want contact information found on the borrowing request or the patron
record?
Judd Knight
Clio Software Support
-----Original Message-----
From: ILL Records Management Software User's Group
[mailto:CLIO-L@UConnVM.UConn.Edu]On Behalf Of Davis, Jennifer
Sent: Tuesday, November 13, 2001 12:39 PM
To: CLIO-L@UConnVM.UConn.Edu
Subject: [CLIO] Clio patron info on bookstrap
Hello,
I've started experimenting with customizing the Clio borrowing bookstrap.
Do any of you know if there is a way that I can make the patron contact
information print on the bookstrap? The default seems to be just the patron
name and department.
Thank you!
Jennifer Davis
Interlibrary Loan, Neumann Library
University of Houston- Clear Lake
2700 Bay Area Boulevard
Houston, TX 77058-1098
TELEPHONE:281-283-3906 FAX:281-283-3907
EMAIL:davisjen@cl.uh.edu
Jennifer Davis
Interlibrary Loan
Neumann Library
University of Houston-Clear Lake
281-283-3906
-----Original Message-----
From: Kenneth Kinslow [mailto:Kenneth.J.Kinslow.2@ND.EDU]
Sent: Tuesday, February 05, 2002 3:20 PM
To: CLIO-L@UCONNVM.UCONN.EDU
Subject: [CLIO] BOOK BANDS FOR OUR BORROWING REQUESTS
Hi,
We are relatively new users of the CLIO software, and we were
wondering whether there was any way we could print email addresses or other
patron contact information on the book bands we print for our borrowing
requests.
Looking at Book Bands under "Notices - Customize" in the Preferences
pull-down menu, it does not appear to be possible, but I wanted to be
certain that I wasn't overlooking something.
Thank you very much for any information you can pass on to us!
Kenneth Kinslow
Supervisor, ILL/DocDelivery
(219) 631-9832
Fax (219) 631-8887
EMAIL: kinslow.2@nd.edu
------_=_NextPart_001_01C1AF23.A290F690
Content-Type: text/html;
charset="iso-8859-1"
Dear
Kenneth,
Welcome
to Clio! Back in November, my library was doing the same thing as yours,
and I asked Judd Knight that same question. Here's Judd's
response.
Good
luck!
Jennifer Davis
Interlibrary Loan
Neumann Library
University of Houston-Clear Lake
281-283-3906
Jennifer,
Modifying the BorBookStrap for Clio 3.0 users.
First make a backup copy of your clio.mdb file. This file is
located in
C:\Program Files\Clio\. Once this is done then you are ready to
attempt to
alter one of the Clio reports.
In order to customize a report you will need to start Clio in
Access mode.
This is done by double clicking on the Clio shortcut then
immediately
holding down the shift key. If you see the normal Clio menu
screen then you
were unsuccessful. Once you have entered access mode you will
need to add
three fields from the BorPatrons table to the BookStrapQry
query. I will
assume you know how to open this query into design mode and add
these
fields. Once these fields have been added save the query. Now
you can go
to the BorBookStrap report and add these text fields to your
report. You
will need to know how to change the design of a
report.
Removing objects:
If you want to remove an object from a report do not remove it
physically
from the report, remove it by making it invisible. Some fields
are required
on certain reports. This is done through the
properties/format/visible
setting of the object selected. Once you have made the object
invisible
then you can place whatever on top of it.
Making the modifications available to other machines with
Clio
Once you have made all the adjustments to the report save it
then you will
need to copy the modified clio.mdb file to the other machines.
Place this
file in the C:\Program Files\Clio\ folder on each machine,
replacing the
existing one.
Judd Knight
Clio Software Support
-----Original Message-----
From: Davis, Jennifer [mailto:DavisJen@cl.uh.edu]
Sent: Wednesday, November 14, 2001 8:30 AM
To: 'Judd Knight'
Subject: RE: [CLIO] Clio patron info on bookstrap
Hi Judd,
We'd like the contact information found on the patron record;
specifically,
we need the home phone number, the work phone number, and the
email address.
Thanks for your help, Judd!
Jennifer Davis
Interlibrary Loan, Neumann Library
University of Houston- Clear Lake
2700 Bay Area Boulevard
Houston, TX 77058-1098
TELEPHONE:281-283-3906 FAX:281-283-3907
EMAIL:davisjen@cl.uh.edu
-----Original Message-----
From: Judd Knight [mailto:judd@cliosoftware.com]
Sent: Tuesday, November 13, 2001 8:33 PM
To: Davis, Jennifer
Subject: RE: [CLIO] Clio patron info on bookstrap
Jennifer,
Do you want contact information found on the borrowing request
or the patron
record?
Judd Knight
Clio Software Support
-----Original Message-----
From: ILL Records Management Software User's Group
[mailto:CLIO-L@UConnVM.UConn.Edu]On Behalf Of Davis,
Jennifer
Sent: Tuesday, November 13, 2001 12:39 PM
To: CLIO-L@UConnVM.UConn.Edu
Subject: [CLIO] Clio patron info on bookstrap
Hello,
I've started experimenting with customizing the Clio borrowing
bookstrap.
Do any of you know if there is a way that I can make the patron
contact
information print on the bookstrap? The default seems to be just
the patron
name and department.
Thank you!
Jennifer Davis
Interlibrary Loan, Neumann Library
University of Houston- Clear Lake
2700 Bay Area Boulevard
Houston, TX 77058-1098
TELEPHONE:281-283-3906 FAX:281-283-3907
EMAIL:davisjen@cl.uh.edu
Jennifer Davis
Interlibrary Loan
Neumann Library
University of Houston-Clear Lake
281-283-3906
Hi,
We
are relatively new users of the CLIO software, and we were wondering whether
there was any way we could print email addresses or other patron contact
information on the book bands we print for our borrowing
requests.
Looking
at Book Bands under "Notices - Customize" in the
Preferences pull-down menu, it does not appear to be possible, but I
wanted to be certain that I wasn't overlooking
something.
Thank
you very much for any information you can pass on to us!
Kenneth Kinslow
Supervisor, ILL/DocDelivery
(219)
631-9832
Fax (219) 631-8887
EMAIL: kinslow.2@nd.edu
------_=_NextPart_001_01C1AF23.A290F690--
=========================================================================
Date: Thu, 7 Feb 2002 17:21:38 -0500
Reply-To: Andrea Jones
Sender: ILL Records Management Software User's Group
From: Andrea Jones
Subject: Problems with sending updates to Microenhancer
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Hello,
My computer has recently been re-installed with Clio 3.0. I am
having trouble with sending updates to Microenhancer. The Clio manual is
MIA. The message I keep receiving says that "Data directory is incorrect or
not all of the output files exist. Check the Data Directory".
Can anyone help me with this problem?
Thank you for any help you can give me.
Miss Andrea Lynn Jones
Circulation/ILL
(860) 509-9500
ajones@hartsem.edu
=========================================================================
Date: Fri, 8 Feb 2002 08:51:55 -0500
Reply-To: Jennifer Block
Sender: ILL Records Management Software User's Group
From: Jennifer Block
Subject: Our Borrowing Records are Missing Lenders
Comments: cc: Joan Reynolds ,
Jack Webb ,
Marilyn Snow ,
dcampbel@pegasus.cc.ucf.edu, wtyler@pegasus.cc.ucf.edu
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: 7bit
Hi,
We recently upgraded to Clio 3.0 from Clio 2.2. This morning I
discovered that in current records <#Error> appears in both the Lender
string and Lender boxes when searching borrowing requests. The error
message is "Reserved error (-1517); there is no message for this
error". Archived records appear to be alright.
I'd appreciate any and all help in diagnosing and fixing this problem.
Thanks.
Jennifer Block
Head, Interlibrary Loan and Document Delivery
University of Central Florida Libraries
P.O. Box 162430
Orlando FL 32816-2430
Phone: 407-823-5422
FAX: 407-823-3047
email: jmblock@mail.ucf.edu
=========================================================================
Date: Fri, 8 Feb 2002 09:12:21 -0600
Reply-To: Donald Nagolski
Sender: ILL Records Management Software User's Group
From: Donald Nagolski
Subject: Re: Our Borrowing Records are Missing Lenders
Comments: To: jmblock@MAIL.UCF.EDU
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: quoted-printable
I received the same error when I archived. What you need to do is relink =
your database on each workstation.
Donald J. Nagolski
Coordinator, Access Services
Loyola University Medical Center
Library of the Health Sciences
2160 South First Avenue
Maywood, IL 60153
708-216-5308
>>> Jennifer Block 02/08/02 07:51AM >>>
Hi,
We recently upgraded to Clio 3.0 from Clio 2.2. This morning I
discovered that in current records <#Error> appears in both the Lender
string and Lender boxes when searching borrowing requests. The error
message is "Reserved error (-1517); there is no message for this
error". Archived records appear to be alright.
I'd appreciate any and all help in diagnosing and fixing this problem.
Thanks.
Jennifer Block
Head, Interlibrary Loan and Document Delivery
University of Central Florida Libraries
P.O. Box 162430
Orlando FL 32816-2430
Phone: 407-823-5422
FAX: 407-823-3047
email: jmblock@mail.ucf.edu
=========================================================================
Date: Fri, 8 Feb 2002 14:23:34 -0600
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Access hangs when attempting to compact and repair the
cliodata.mdb database
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
FYI:
Access Appears to Hang During Compact and Repair of the Cliodata.mdb
Operation
SYMPTOMS
When Microsoft Access performs a database compact operation, the status bar
indicates the percentage of the task that is complete. At times, the status
bar may remain on one value for a very long time, and it may appear that
Access stops responding (hangs). However, in most cases when this occurs,
Access continues to work on the compact operation.
CAUSE
When Access performs a database compact operation, it copies each object in
the database into a new database. Because different objects have different
sizes, some objects require more time to copy into the new database. The
value displayed in the status bar indicates the percentage of the number of
objects copied, not the percentage of the total size of all objects copied.
MORE INFORMATION
For example, if your database contains a very large table like the lending
request table, the displayed percentage can go up to 90 percent rather
quickly and then remain static while Access copies the lending request
table, and it therefore appears to stop responding. The 90-percent value
indicates that 90 percent of the objects have been copied; it does not
indicate that 90 percent of the total processing job is complete.
Judd Knight
Clio Software Support
817-726-3475
=========================================================================
Date: Tue, 12 Feb 2002 15:42:31 -0600
Reply-To: DrakeP@JCL.LIB.KS.US
Sender: ILL Records Management Software User's Group
From: Paul Burton Drake
Subject: Select BL Search Level
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
In the setup for ClioRequest 3.0, there is a "select BL Search Level : Form"
section. Options include: S SL SBL SW WWS
What is this for? And what does it mean?
Thanks,
Paul
Paul B. Drake
Document Delivery Librarian
Johnson County Library (KNJ)
P.O. Box 2933
Shawnee Mission KS 66201-1333
email drakep@jcl.lib.ks.us
voice 913 495 2439
fax 913 495 2440
ariel 207.193.121.81
=========================================================================
Date: Tue, 12 Feb 2002 14:16:42 -0600
Reply-To: Juanita Reynolds
Sender: ILL Records Management Software User's Group
From: Juanita Reynolds
Subject: ClioAuto Updater
MIME-Version: 1.0
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boundary="----=_NextPart_000_0027_01C1B3CF.E552DE20"
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charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Is there anyone out there using ClioAuto Updater? This is a new =
addition to Clio 3.
Are you having any problems with it, or have you had any problems =
with it?
If so, have your problems been corrected?=20
We are having problems with viewing the lending side and we are =
unable to get the
borrowing side to work. Help! Help, Help.
Thanks for any and all help.
Juanita Reynolds, Sr. LTA
The University of West Florida
John C. Pace Library
Interlibrary Loan
E-mail: jreynold@uwf.edu
Phone (850) 474-2411
Fax (850) 474-3338
------=_NextPart_000_0027_01C1B3CF.E552DE20
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charset="iso-8859-1"
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Is there anyone out =
there using=20
ClioAuto Updater? This is a new addition to Clio 3.
Are you having =
any problems=20
with it, or have you had any =
problems with=20
it?
If so, have =
your problems=20
been corrected?
We are having =
problems with=20
viewing the lending side and we are unable to get the
borrowing side =
to=20
work. Help! Help, Help.
Thanks for any =
and all=20
help.
Juanita =
Reynolds, Sr.=20
LTA
The University of =
West=20
Florida
John C. Pace=20
Library
Interlibrary =
Loan
Phone (850)=20
474-2411
=20
Fax (850) 474-3338
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=========================================================================
Date: Wed, 13 Feb 2002 12:10:27 -0600
Reply-To: DrakeP@JCL.LIB.KS.US
Sender: ILL Records Management Software User's Group
From: Paul Burton Drake
Subject: Borrowing notices/bands/labels
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
I'm trying to figure out how to use the borrowing notices and book bands (or
labels) to our maximum advantage.
What I'm not figuring out is how to indicate Pickup location. There are 15
separate buildings around the county where a patron can pick up materials,
and patrons may use multiple sites.
Has anyone come up with innovative uses of the "custom search" field? I've
tried the barcode we use to allow circulation through our online system.
Thanks,
Paul
Paul B. Drake
Document Delivery Librarian
Johnson County Library (KNJ)
P.O. Box 2933
Shawnee Mission KS 66201-1333
email drakep@jcl.lib.ks.us
voice 913 495 2439
fax 913 495 2440
ariel 207.193.121.81
=========================================================================
Date: Wed, 13 Feb 2002 09:41:39 -0800
Reply-To: Julia Graham
Sender: ILL Records Management Software User's Group
From: Julia Graham
Subject: noting special material in lending requests...
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
Good morning,
We're trying to keep track of all non-print requests that we receive on our
lending side here and I cannot figure out a logical place to put the
information so that we can easily search it. In borrowing, you can put
something in the "custom search" field and easily pull it up, but I see no
comparable slot in lending. This would be a REALLY useful feature, and
perhaps there's a field that will work that I'm just not seeing. The type
of item doesn't show up in the bib record that's pulled from Clio, so we're
looking for a way to not write down EVERY request # of this type that we
receive.
Any suggestions?
Julia
p.s. it would be REALLY great if we could edit the lending notes when
updating requests! You can do that for borrowing, why not lending?
****************************************************************************************************************************************
Julia Graham
Interlibrary Loan Coordinator
Humboldt State University
1 Harpst St.
Arcata, CA 95521
707-826-4889
707-826-5590 (fax)
=========================================================================
Date: Wed, 13 Feb 2002 09:22:52 -0900
Reply-To: DEBORAH MOLE
Sender: ILL Records Management Software User's Group
From: DEBORAH MOLE
Organization: Consortium Library at UAA
Subject: Re: ClioAuto Updater
Comments: To: Juanita Reynolds
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
I would be interested in hearing how Ariel Update is working for others
as well. We have not implemented it yet, but I would be interested in
doing so.
Thanks,
Debbie Mole
Interlibrary Loan / Document Delivery Services Librarian
Consortium Library, University of Alaska Anchorage
3211 Providence Drive, Anchorage, AK 99508
phone: 907-786-1967, fax: 907-786-1841
afdlm2@uaa.alaska.edu
http://www.lib.uaa.alaska.edu/webgroup/docs/ill.html
> Juanita Reynolds wrote:
>
> Is there anyone out there using ClioAuto Updater? This is a new
> addition to Clio 3.
> Are you having any problems with it, or have you had any problems
> with it?
> If so, have your problems been corrected?
>
> We are having problems with viewing the lending side and we are
> unable to get the
> borrowing side to work. Help! Help, Help.
>
> Thanks for any and all help.
>
> Juanita Reynolds, Sr. LTA
> The University of West Florida
> John C. Pace Library
> Interlibrary Loan
> E-mail: jreynold@uwf.edu
> Phone (850) 474-2411
> Fax (850) 474-3338
>
--
=========================================================================
Date: Wed, 13 Feb 2002 15:47:25 -0600
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: noting special material in lending requests...
Comments: To: Julia Graham
In-Reply-To: <5.1.0.14.0.20020213093925.01c16ca8@axe.humboldt.edu>
MIME-Version: 1.0
Content-Type: text/plain; charset="Windows-1252"
Content-Transfer-Encoding: 7bit
Julia,
You will need to create a special Constant Data Record for non-print
material in order to make a note in the lending notes field that material
being sent is Non-print material. On the Update Lending Request screen
select Yes Loan then select the Edit CD Record. On the Edit Loan Constant
Data Record screen select New. Enter a name for the constant data record,
e.g. NONPRT. Enter the appropriate settings then enter in the Lending Notes
field information signifying that the material is Non-print. Once you have
completed the record select the button Save Change And Close. When you want
to update a Non Material to YesLoan you will need to select the constant
data record for this type of material.
Judd Knight
Clio Software Support
817-726-3475
-----Original Message-----
From: ILL Records Management Software User's Group
[mailto:CLIO-L@UConnVM.UConn.Edu]On Behalf Of Julia Graham
Sent: Wednesday, February 13, 2002 11:42 AM
To: CLIO-L@UConnVM.UConn.Edu
Subject: [CLIO] noting special material in lending requests...
Good morning,
We're trying to keep track of all non-print requests that we receive on our
lending side here and I cannot figure out a logical place to put the
information so that we can easily search it. In borrowing, you can put
something in the "custom search" field and easily pull it up, but I see no
comparable slot in lending. This would be a REALLY useful feature, and
perhaps there's a field that will work that I'm just not seeing. The type
of item doesn't show up in the bib record that's pulled from Clio, so we're
looking for a way to not write down EVERY request # of this type that we
receive.
Any suggestions?
Julia
p.s. it would be REALLY great if we could edit the lending notes when
updating requests! You can do that for borrowing, why not lending?
****************************************************************************
************************************************************
Julia Graham
Interlibrary Loan Coordinator
Humboldt State University
1 Harpst St.
Arcata, CA 95521
707-826-4889
707-826-5590 (fax)
=========================================================================
Date: Thu, 14 Feb 2002 09:41:51 -0500
Reply-To: Sarah Aimee Hoisington Cook
Sender: ILL Records Management Software User's Group
From: Sarah Aimee Hoisington Cook
Subject: ClioRequest Online Patron Status
MIME-Version: 1.0
Content-Type: Text/Plain; charset="us-ascii"
Happy Valentine's Day!
NGU is having trouble with the ClioRequest Online Patron
Status. We have had numerous complaints from our patrons
not being able to find items that they have requested on
the Online Patron Status. At first we thought it was that
the patrons were checking too soon after placing a request
(before we had a chance to download the request and
order it.) But, then we noticed that requests that had
been made some time ago didn't show up on their Online
Status either. We are considering turn this function off
(if that is possible.) The Online Patron Status has turned
out to be more of a headache than a help to us.
This problem is quite puzzling. Is anyone else
having problems with this?
~*~*~*~*~*~*~*~*~*~*~*~*~*~
Sarah Aimee Hoisington Cook
ILL Borrowing Assistant
Jackson Library
UNC-Greensboro (NGU)
E-MAIL Sarah_Cook@uncg.edu
PHONE 336.334.5849
FAX 336.334.5097
ARIEL 152.13.186.14
~*~*~*~*~*~*~*~*~*~*~*~*~*~
=========================================================================
Date: Thu, 14 Feb 2002 10:48:48 -0600
Reply-To: DrakeP@JCL.LIB.KS.US
Sender: ILL Records Management Software User's Group
From: Paul Burton Drake
Subject: questions: library account entry and ClioRequest exports to OCLC
Review file
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
In the creation of the patron database in Clio, sometimes the entry does not
include the initial letter. Our library cards start with d, but we're
finding the staff do not always enter the letter (our staff access to our
online catalog doesn't require it) and the file loading of patrons from DRA
to Clio Patron database does not load the "d."
Am I correct in my thinking that CLIO is looking for exact match, and we
need to be consistent?
We have access to OCLC for 9 simultaneous users. When requests are forwarded
from ClioRequest to OCLC Review file, is this a usage? Requests from
FirstSearch to the Review file don't, but that's all OCLC.
Thanks,
Paul
Paul B. Drake
Document Delivery Librarian
Johnson County Library (KNJ)
P.O. Box 2933
Shawnee Mission KS 66201-1333
email drakep@jcl.lib.ks.us
voice 913 495 2439
fax 913 495 2440
ariel 207.193.121.81
=========================================================================
Date: Tue, 19 Feb 2002 16:43:25 -0600
Reply-To: DrakeP@JCL.LIB.KS.US
Sender: ILL Records Management Software User's Group
From: Paul Burton Drake
Subject: generate notice of unavailability?
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Is there a way for Clio to generate a notice to patrons that the title
requested is not available?
Thanks,
Paul
Paul B. Drake
Document Delivery Librarian
Johnson County Library (KNJ)
P.O. Box 2933
Shawnee Mission KS 66201-1333
email drakep@jcl.lib.ks.us
voice 913 495 2439
fax 913 495 2440
ariel 207.193.121.81
=========================================================================
Date: Tue, 19 Feb 2002 16:40:23 -0600
Reply-To: "Robben, Christine"
Sender: ILL Records Management Software User's Group
From: "Robben, Christine"
Subject: ALA form and copyright compliance
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Hello,
I was wondering if there was a way for the copyright compliance ccg/ccl =
to show on an ALA request. What happened is that I originally typed up =
the request and had the loan box checked. I believe this is what is =
causing the problem. However, when I go into editing the ALA record, I =
can not now select that I would like to request a photocopy and reprint. =
Is it not possible to change from loan to photocopy once the request =
was created? Should I just create a whole new request--this time =
selecting photocopy?
Thank you for your help!
Christine
Christine Robben
Interlibrary Loan Reference Librarian
116 Miller Nichols Library
University of Missouri-Kansas City
Kansas City, MO 64110
Phone: (816)235-1511
Fax: (816)235-5531
Email: robbenc@umkc.edu
=========================================================================
Date: Wed, 20 Feb 2002 14:54:26 -0600
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: FW: [CLIO] ALA form and copyright compliance
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Christine,
In order for the request to print as a Request for Photocopy, the request
should have an entry in the Pages: or Article text box. It should also have
a Copyright Compliance code (CCG or CCL) in the CopyrightCompl: text box.
After editing the request you will need to close the request then return to
it. The request should print as a request for photocopy, if it doesn't let
me know.
Judd Knight
Clio Software Support
817-726-3475
-----Original Message-----
From: ILL Records Management Software User's Group
[mailto:CLIO-L@UConnVM.UConn.Edu]On Behalf Of Robben, Christine
Sent: Tuesday, February 19, 2002 4:40 PM
To: CLIO-L@UConnVM.UConn.Edu
Subject: [CLIO] ALA form and copyright compliance
Hello,
I was wondering if there was a way for the copyright compliance ccg/ccl to
show on an ALA request. What happened is that I originally typed up the
request and had the loan box checked. I believe this is what is causing the
problem. However, when I go into editing the ALA record, I can not now
select that I would like to request a photocopy and reprint. Is it not
possible to change from loan to photocopy once the request was created?
Should I just create a whole new request--this time selecting photocopy?
Thank you for your help!
Christine
Christine Robben
Interlibrary Loan Reference Librarian
116 Miller Nichols Library
University of Missouri-Kansas City
Kansas City, MO 64110
Phone: (816)235-1511
Fax: (816)235-5531
Email: robbenc@umkc.edu
=========================================================================
Date: Thu, 21 Feb 2002 13:07:47 -0600
Reply-To: DrakeP@JCL.LIB.KS.US
Sender: ILL Records Management Software User's Group
From: Paul Burton Drake
Subject: getting "pickup location" on bookbands, notices
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
We have trying unsuccessful to customize the bookbands and notices to print
pickup location. We've been using the department field, but can't get it to
work.
Also, where does this info come from: Patron database, or the patron's
request?
Thanks,
Paul
Paul B. Drake
Document Delivery Librarian
Johnson County Library (KNJ)
P.O. Box 2933
Shawnee Mission KS 66201-1333
email drakep@jcl.lib.ks.us
voice 913 495 2439
fax 913 495 2440
ariel 207.193.121.81
=========================================================================
Date: Fri, 22 Feb 2002 11:28:21 -0500
Reply-To: larry
Sender: ILL Records Management Software User's Group
From: larry
Subject: Possible problem with CLioRequest/OCLC today
Comments: cc: judd
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_002C_01C1BB94.08A8D200"
This is a multi-part message in MIME format.
------=_NextPart_000_002C_01C1BB94.08A8D200
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
I have had a few reports this morning about ClioRequest not being able =
to send records to OCLC. I have sent a note to OCLC asking about this. =
Stay tuned.
Larry Perkins
Clio Software
114 Bedford Rd.
New Boston, NH 03070
T: 603-487-2391 F: 603-487-2833
------=_NextPart_000_002C_01C1BB94.08A8D200
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
I have had a few reports this morning =
about=20
ClioRequest not being able to send records to OCLC. I have sent a =
note to=20
OCLC asking about this. Stay tuned.
Larry Perkins
Clio Software
114 =
Bedford=20
Rd.
New Boston, NH 03070
T: 603-487-2391 F:=20
603-487-2833
------=_NextPart_000_002C_01C1BB94.08A8D200--
=========================================================================
Date: Fri, 22 Feb 2002 13:18:34 -0500
Reply-To: larry
Sender: ILL Records Management Software User's Group
From: larry
Subject: Re: Possible problem with CLioRequest/OCLC today--Follow up
Comments: cc: judd
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0073_01C1BBA3.6DDC44E0"
This is a multi-part message in MIME format.
------=_NextPart_000_0073_01C1BBA3.6DDC44E0
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
I have received the following note from OCLC regarding the =
ClioRequest/OCLC problem:
"There are problems with ILL Direct Request today, we are working on it. =
The requests are queued and processed after everything gets fixed."
Our thanks to Judith Carter at OCLC for her prompt response.
Larry Perkins
Clio Software
114 Bedford Rd.
New Boston, NH 03070
T: 603-487-2391 F: 603-487-2833
------=_NextPart_000_0073_01C1BBA3.6DDC44E0
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
I have received the following note from =
OCLC=20
regarding the ClioRequest/OCLC problem:
"There are problems with ILL Direct Request today, we are =
working on=20
it. The requests are queued and processed after everything gets=20
fixed."
Our thanks to Judith Carter at OCLC for =
her prompt=20
response.
Larry Perkins
Clio Software
114 =
Bedford=20
Rd.
New Boston, NH 03070
T: 603-487-2391 F:=20
603-487-2833
------=_NextPart_000_0073_01C1BBA3.6DDC44E0--
=========================================================================
Date: Tue, 26 Feb 2002 09:10:21 -0600
Reply-To: Melissa Eighmy
Sender: ILL Records Management Software User's Group
From: Melissa Eighmy
Subject: email notifications
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
Larry,
Many of our patrons are not able to read the automatic email notifications
from CLIO because they receive an attachment instead of text in the body of
the message. This appears to be the case with patrons using the
University's Webmail Pro: IMAP and Hotmail accounts. When using IMAP, the
attachments are actually empty.
While the CLIO notification system is timesaving on our end, I'm afraid it
is actually a disservice to some of our patrons. Below is a note that was
sent to Judd earlier about this problem. Perhaps it points to a solution.
Please reply.
Thanks in advance for your assistance,
Melissa
Judd,
Our system's staff have found a little something which might have something
to do with the email problems. In the Mime-version 1.0 of the emails
generated by CLIO, the content type is text/rtf. While in other emails
that work with both IMAP and POP 3, the content type is text/plain. We are
not sure if the rtf causes the empty attachments in IMAP, but we think it
might be possible.
-----------------
Melissa Eighmy
Interlibrary Loan, University of Minnesota
110 Wilson Library
612.624.1806
=========================================================================
Date: Wed, 27 Feb 2002 09:50:56 -0500
Reply-To: Jennifer Block
Sender: ILL Records Management Software User's Group
From: Jennifer Block
Subject: Clio Weirdness
Comments: cc: wtyler@pegasus.cc.ucf.edu
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: quoted-printable
Hi,
We encountered something really strange on the Borrowing side of Clio. In =
searching a request to verify received date, we noticed that there were =
two records for that transaction (I.e. same patron, lender string, journal =
information). One record has a status of "Pending"; the other record has =
a status of "RecCopy". The record for "RecCopy" does not have a receive =
date but it does have the lending charges. However, when we print the =
request, there is a receive date on the printout. =20
We're confused. Any explanation/enlightenment will be greatly appreciated.=
Thanks.
Jennifer Block
Head, Interlibrary Loan and Document Delivery
University of Central Florida Libraries
P.O. Box 162430
Orlando FL 32816-2430
Phone: 407-823-5422
FAX: 407-823-3047
email: jmblock@mail.ucf.edu
=========================================================================
Date: Wed, 27 Feb 2002 09:40:09 -0500
Reply-To: James B Harper
Sender: ILL Records Management Software User's Group
From: James B Harper
Organization: NCSU Libraries
Subject: ClioRequest to OCLC
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Hey all, Is anyone else having problems sending requests up to OCLC
from ClioRequest? I saw the message Larry sent out last friday about
OCLC having port difficulties, but I'd think OCLC would have them
cleared up by now.
thanks,
James
--
________________________________
James B. Harper, MLIS
Librarian for Interlibrary & Document Delivery Services
jbharper@ncsu.edu
919-513-3586
Interlibrary & Document Delivery Services
NCSU Libraries
Box 7111
North Carolina State University
Raleigh, NC 27695-7111
=========================================================================
Date: Wed, 27 Feb 2002 07:27:23 -0900
Reply-To: Casey Bywater
Sender: ILL Records Management Software User's Group
From: Casey Bywater
Organization: UAF
Subject: UAF Strange things
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii; format=flowed
Content-Transfer-Encoding: 7bit
We also have had some difficulty in posting to OCLC as well as
downloading. I am not sure what the problem was or still is. It was
very problematic over the period of time when OCLC was making their
upgrades this last weekend. Now it seems to be working for the most
part. Not sure though.
--
Casey Bywater
ILL Software Technician
Interlibrary Loan-Lending
Elmer Rasmuson Library
University of Alaska Fairbanks
P.O. Box 756807
Fairbanks, AK 99775-6807
Phone (907) 474-6013
Fax (907) 474-5744
=========================================================================
Date: Wed, 27 Feb 2002 13:03:15 -0500
Reply-To: Martha Yancey
Sender: ILL Records Management Software User's Group
From: Martha Yancey
Subject: Site Visitation
Mime-Version: 1.0
Content-Type: multipart/alternative; boundary="=_570A1B61.FA9BBA9C"
This is a MIME message. If you are reading this text, you may want to
consider changing to a mail reader or gateway that understands how to
properly handle MIME multipart messages.
--=_570A1B61.FA9BBA9C
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: quoted-printable
Would you please forward this message to the list:
West Virginia University would like to know if there are any institutions =
using both CLIO 3.0 and CLIOWeb. We would appreciate discussing how this =
software functions and how satisfied you are with it. Please respond of =
list off with any discussion. Thanks, M. Yancey=20
Martha C. Yancey
West Virginia University
ILL/Reference Librarian
P.O. Box 6105
Evansdale Dr.
Morgantown, WV 26506-6105
(304)293-5039, x 5106
MYancey@wvu.edu
--=_570A1B61.FA9BBA9C
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable
Would you please forward this message to the=20
list:
West Virginia University would like to know if there =
are any=20
institutions using both CLIO 3.0 and CLIOWeb. We would=20
appreciate discussing how this software functions and how satisfied =
you are=20
with it. Please respond of list off with any discussion. Thanks, M.=20
Yancey
Martha C. Yancey
West Virginia University
ILL/Ref=
erence=20
Librarian
P.O. Box 6105
Evansdale Dr.
Morgantown, WV=20
26506-6105
(304)293-5039, x 5106
MYancey@wvu.edu
--=_570A1B61.FA9BBA9C--
=========================================================================
Date: Wed, 27 Feb 2002 11:37:15 -0800
Reply-To: Julia Graham
Sender: ILL Records Management Software User's Group
From: Julia Graham
Subject: using "review new request" and problems...
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
Hi Judd, et al.,
We keep running into an annoying problem using the "review" function with
Clio 3.whatever (can't remember the exact version).
I know about CLIO not reading the leading zeros, but for some reason, we're
having a lot of trouble with book titles being found in our database
(Voyager). Even with adding an additional zero, it cannot find the record,
so we end up typing in the whole title and having to mouse and click on
"title" and "search" within the window in Clio. This is really
unacceptable, because it happens SO often. Is there something wrong with
our setup, or is it just a problem with Voyager (which wouldn't surprise
me, frankly)? Any suggestions folks have would be greatly appreciated, as
our lender is way disgruntled with trying to use the review function and is
talking about NOT doing so anymore (and it took quite a while to convince
her to try it in the first place...). :-)
thanks,
Julia
****************************************************************************************************************************************
Julia Graham
Interlibrary Loan Coordinator
Humboldt State University
1 Harpst St.
Arcata, CA 95521
707-826-4889
707-826-5590 (fax)
=========================================================================
Date: Wed, 27 Feb 2002 11:25:05 -0800
Reply-To: "Judit E. Sedillos"
Sender: ILL Records Management Software User's Group
From: "Judit E. Sedillos"
Subject: Re: ClioRequest to OCLC
Comments: To: James B Harper
In-Reply-To: <3C7CEFC9.3B6D8A9E@ncsu.edu>
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
Hi James,
we did not have any problems talking to OCLC this morning.
Are you still having problems? Sometimes we see similar problems to the
OCLC one but it is usually caused by one (or more) records that are having
problems being sent. When we uncheck these/take them out of the sending
queue, the rest of the records get sent just fine.
I am not sure what the particular issue with these records is. It seems
that we're eventually able to send them, because I never heard further
complaints from the person who performs the sending. I can check with her
to see what she does, though.
Judit
At 09:40 AM 2/27/02 -0500, James B Harper wrote:
>Hey all, Is anyone else having problems sending requests up to OCLC
>from ClioRequest? I saw the message Larry sent out last friday about
>OCLC having port difficulties, but I'd think OCLC would have them
>cleared up by now.
>
>thanks,
>James
>--
>________________________________
>
>James B. Harper, MLIS
>Librarian for Interlibrary & Document Delivery Services
>jbharper@ncsu.edu
>919-513-3586
>
>Interlibrary & Document Delivery Services
>NCSU Libraries
>Box 7111
>North Carolina State University
>Raleigh, NC 27695-7111
Judit Sedillos
Computer Resource Specialist
UCSC McHenry Library
accesscomputing@library.ucsc.edu
(831) 459-4515
http://library.ucsc.edu/Zope/computing/help
=========================================================================
Date: Wed, 27 Feb 2002 14:21:25 -0600
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Clio Weirdness
In-Reply-To:
MIME-Version: 1.0
Content-Type: text/plain; charset="Windows-1252"
Content-Transfer-Encoding: 7bit
Clio users,
A request can be uploaded twice if the original uploaded request was
archived then the request was downloaded as a savescreen. This can happen
when a lender does not update the record to shipped and the borrower without
contacting the lender updates the record to a complete status (Returned,
Unfilled, Cancelled or RecCopy) in Clio. When the update is sent to the
Microenhancer the update errors out. After this scenario if the borrower
performs an archive then the request is no longer in the active table
therefore if the request in OCLC moves to the next lender and this lender
sends the material the borrower does not have a record to update upon. In
this situation the borrower may go to OCLC via Passport and create a
savescreen. The savescreen is uploaded into Clio as a new pending. In
short you have one request with a complete status in the borrowing request
archive and one pending request in the active borrowing request table. In
order to avoid this scenario do not update a request to a completed status
until the lender updates to shipped. You may need to contact the lender in
order to get this done.
Judd Knight
Clio Software Support
817-726-3475
-----Original Message-----
From: ILL Records Management Software User's Group
[mailto:CLIO-L@UConnVM.UConn.Edu]On Behalf Of Jennifer Block
Sent: Wednesday, February 27, 2002 8:51 AM
To: CLIO-L@UConnVM.UConn.Edu
Subject: [CLIO] Clio Weirdness
Hi,
We encountered something really strange on the Borrowing side of Clio. In
searching a request to verify received date, we noticed that there were two
records for that transaction (I.e. same patron, lender string, journal
information). One record has a status of "Pending"; the other record has a
status of "RecCopy". The record for "RecCopy" does not have a receive date
but it does have the lending charges. However, when we print the request,
there is a receive date on the printout.
We're confused. Any explanation/enlightenment will be greatly appreciated.
Thanks.
Jennifer Block
Head, Interlibrary Loan and Document Delivery
University of Central Florida Libraries
P.O. Box 162430
Orlando FL 32816-2430
Phone: 407-823-5422
FAX: 407-823-3047
email: jmblock@mail.ucf.edu
=========================================================================
Date: Wed, 27 Feb 2002 13:45:04 -0800
Reply-To: Julia Graham
Sender: ILL Records Management Software User's Group
From: Julia Graham
Subject: Re: Site Visitation
In-Reply-To:
Mime-Version: 1.0
Content-Type: multipart/alternative;
boundary="=====================_21147418==_.ALT"
--=====================_21147418==_.ALT
Content-Type: text/plain; charset="us-ascii"; format=flowed
At 01:03 PM 2/27/2002 -0500, Martha Yancey wrote:
>Would you please forward this message to the list:
>
>West Virginia University would like to know if there are any institutions
>using both CLIO 3.0 and CLIOWeb. We would appreciate discussing how this
>software functions and how satisfied you are with it. Please respond of
>list off with any discussion. Thanks, M. Yancey
Hello,
We are using Clio 3.0 but have yet to be able to successfully load ClioWeb
so I guess you could say we're sorta happy and sorta unhappy. :)
I LOVE Clio 3.0, but would really like our users to be able to check the
status of their ILL requests online. Unfortunately, there's some sort of
problem with MySQL and our OPAC (Voyager) that is causing ONLY photocopy
requests to appear when a patron checks their record. Our systems folks
have been working for months now (with Perkins et al too) but we are still
unable to get it to work. I'm not sure how other libraries have done with
installing and using ClioWeb, but that was/is our experience.
Julia
>
>Martha C. Yancey
>West Virginia University
>ILL/Reference Librarian
>P.O. Box 6105
>Evansdale Dr.
>Morgantown, WV 26506-6105
>(304)293-5039, x 5106
>MYancey@wvu.edu
****************************************************************************************************************************************
Julia Graham
Interlibrary Loan Coordinator
Humboldt State University
1 Harpst St.
Arcata, CA 95521
707-826-4889
707-826-5590 (fax)
--=====================_21147418==_.ALT
Content-Type: text/html; charset="us-ascii"
At 01:03 PM 2/27/2002 -0500, Martha Yancey wrote:
Would you please
forward this message to the list:
West Virginia University would like to know if there are any
institutions using both CLIO 3.0 and CLIOWeb. We would
appreciate discussing how this software functions and how satisfied you
are with it. Please respond of list off with any discussion. Thanks, M.
Yancey
Hello,
We are using Clio 3.0 but have yet to be able to successfully load
ClioWeb so I guess you could say we're sorta happy and sorta unhappy.
:)
I LOVE Clio 3.0, but would really like our users to be able to check the
status of their ILL requests online. Unfortunately, there's some
sort of problem with MySQL and our OPAC (Voyager) that is causing ONLY
photocopy requests to appear when a patron checks their record. Our
systems folks have been working for months now (with Perkins et al too)
but we are still unable to get it to work. I'm not sure how other
libraries have done with installing and using ClioWeb, but that was/is
our experience.
Julia
Martha C. Yancey
West Virginia University
ILL/Reference Librarian
P.O. Box 6105
Evansdale Dr.
Morgantown, WV 26506-6105
(304)293-5039, x 5106
MYancey@wvu.edu
****************************************************************************************************************************************
Julia Graham
Interlibrary Loan Coordinator
Humboldt State University
1 Harpst St.
Arcata, CA 95521
707-826-4889
707-826-5590 (fax)
--=====================_21147418==_.ALT--
=========================================================================
Date: Thu, 28 Feb 2002 08:01:13 -0600
Reply-To: Don Thompson
Sender: ILL Records Management Software User's Group
From: Don Thompson
Subject: Martha's Question
In-Reply-To: <5.1.0.14.0.20020227114133.01c4cea0@axe.humboldt.edu>
MIME-Version: 1.0
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Martha,
The ILL department here at the University of West Florida has
successfully installed and implemented Clio 3.0 , Clioweb, and Clio
Request. We are running the Clioweb interface utilizing Coldfusion
Professional 4.5 on a Win2k Server, with the clio database being
replicated from another Win2k server. "This protects the database from
web hacking and provides a third backup of the data" Just as a note we
also have the Ariel interface up and running with clio 3.0. The person
you need to contact concerning the particulars is Paul Williford,
Williford@uwf.edu ,he can help you with the software configurations and
I can help you with server installation questions.
*********************************************************
Don Thompson
Computer Operations Manager
John C. Pace Library, University of West Florida
11000 University Parkway
Pensacola, FL 31514
hdthomps@uwf.edu
(850) 474-2440
**********************************************************
-----Original Message-----
From: ILL Records Management Software User's Group
[mailto:CLIO-L@UConnVM.UConn.Edu] On Behalf Of Julia Graham
Sent: Wednesday, February 27, 2002 3:45 PM
To: CLIO-L@UConnVM.UConn.Edu
Subject: Re: [CLIO] Site Visitation
At 01:03 PM 2/27/2002 -0500, Martha Yancey wrote:
Would you please forward this message to the list:
West Virginia University would like to know if there are any
institutions using both CLIO 3.0 and CLIOWeb. We would appreciate
discussing how this software functions and how satisfied you are with
it. Please respond of list off with any discussion. Thanks, M. Yancey
Hello,
We are using Clio 3.0 but have yet to be able to successfully load
ClioWeb so I guess you could say we're sorta happy and sorta unhappy. :)
I LOVE Clio 3.0, but would really like our users to be able to check the
status of their ILL requests online. Unfortunately, there's some sort
of problem with MySQL and our OPAC (Voyager) that is causing ONLY
photocopy requests to appear when a patron checks their record. Our
systems folks have been working for months now (with Perkins et al too)
but we are still unable to get it to work. I'm not sure how other
libraries have done with installing and using ClioWeb, but that was/is
our experience.
Julia
Martha C. Yancey
West Virginia University
ILL/Reference Librarian
P.O. Box 6105
Evansdale Dr.
Morgantown, WV 26506-6105
(304)293-5039, x 5106
MYancey@wvu.edu
************************************************************************
****************************************************************
Julia Graham
Interlibrary Loan Coordinator
Humboldt State University
1 Harpst St.
Arcata, CA 95521
707-826-4889
707-826-5590 (fax)
------=_NextPart_000_000F_01C1C02E.176B6F70
Content-Type: text/html;
charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
Martha,
The ILL department here at =
the University of =
West Florida has =
successfully
installed and implemented Clio 3.0 , Clioweb, and Clio Request. We are =
running
the Clioweb interface utilizing Coldfusion Professional 4.5 on a Win2k =
Server,
with the clio database being replicated from another Win2k server. =
“This
protects the database from web hacking and provides a third backup of =
the data”
Just as a note we also have the Ariel interface up and running with clio =
3.0.
The person you need to contact concerning the particulars is =
Paul Williford, Williford@uwf.edu ,he can help you =
with the
software configurations and I can help you with server installation =
questions.
******************=
***************************************
Don =
Thompson
Computer =
Operations
Manager
John C. Pace =
Library,
University of West Florida
11000 University =
Parkway
Pensacola, FL =
31514
hdthomps@uwf.edu
(850) =
474-2440
******************=
****************************************
-----Original =
Message-----
From: ILL Records =
Management
Software User's Group [mailto:CLIO-L@UConnVM.UConn.Edu] On Behalf Of Julia Graham
Sent: Wednesday, February =
27, 2002
3:45 PM
To: =
CLIO-L@UConnVM.UConn.Edu
Subject: Re: [CLIO] Site
Visitation
At 01:03 PM 2/27/2002 -0500, Martha Yancey =
wrote:
Would you please forward this message to the =
list:
West Virginia University =
would like
to know if there are any institutions using both CLIO 3.0 and
CLIOWeb. We would appreciate discussing how this software =
functions and
how satisfied you are with it. Please respond of list off with any =
discussion.
Thanks, M. Yancey
Hello,
We are using Clio 3.0 but have yet to be able to successfully load =
ClioWeb so I
guess you could say we're sorta happy and sorta unhappy. :)
I LOVE Clio 3.0, but would really like our users to be able to check the =
status
of their ILL requests online. Unfortunately, there's some sort of =
problem
with MySQL and our OPAC (Voyager) that is causing ONLY photocopy =
requests to
appear when a patron checks their record. Our systems folks have =
been
working for months now (with Perkins et al too) but we are still unable =
to get
it to work. I'm not sure how other libraries have done with =
installing
and using ClioWeb, but that was/is our experience.
Julia
Martha C. =
Yancey
West Virginia University
ILL/Reference Librarian
P.O. Box 6105
Evansdale Dr.
Morgantown, WV 26506-6105
(304)293-5039, x 5106
MYancey@wvu.edu
************************************=
*************************************************************************=
***************************
Julia Graham
Interlibrary Loan Coordinator
Humboldt State University
1 Harpst St.
Arcata, CA 95521
707-826-4889
707-826-5590 (fax)
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