=========================================================================
Date: Thu, 4 Jan 2001 10:30:39 -0500
Reply-To: Ann Marie Ferraro
Sender: ILL Records Management Software User's Group
From: Ann Marie Ferraro
Organization: Tisch Library, Tufts University
Subject: collection development statistics!
MIME-version: 1.0
Content-type: text/plain; charset=us-ascii
Content-transfer-encoding: 7BIT
I,m having a problem downloading the "collection development statistics"
it seems that each time I try I keep getting the messaage "error in
preview click 2001 you cancelled previous operation".
Your help is greatly appreciated
Ann Marie Ferraro
Doc/Delivery Coordinater
Tisch Library/Tufts University
=========================================================================
Date: Thu, 4 Jan 2001 15:00:38 -0500
Reply-To: "Totans, Joann B"
Sender: ILL Records Management Software User's Group
From: "Totans, Joann B"
Subject: Help,
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
We have just started using CLIO. I am not sure if I am doing this procedure
correctly.
With the Library information, when I request through OCLC most times I will
use our "Library Resources Council (LILRC)". In the lending string I place 5
ZRR, when it is uploaded into CLIO it shows that they filled the request,
but in truth another library that belongs to this Library Resources Council
filled it. Now in some cases I will be charged from LILRC and from the other
library.
This effects Billing information, also what is Group Information I put ZRR
there but I am not sure if it belongs there.
Thank you.
JoAnn Totans
Brookhaven National Laboratory
Building 477A / P.O. Box 5000
Interlibrary Loan
Upton, New York 11973-5000
Tele 631-344-3138
Fax: 631-344-2090
totans@bnl.gov
=========================================================================
Date: Fri, 5 Jan 2001 08:41:45 -0800
Reply-To: "Judy A. Davis"
Sender: ILL Records Management Software User's Group
From: "Judy A. Davis"
Subject: Microenhancer
MIME-Version: 1.0
Content-Type: TEXT/PLAIN; charset=US-ASCII
Hello Clio-users,
We have newly acquired Microenhancer. I am assuming that this allows us to
download records and load them into Clio so that we avoid rekeying the
records. However, I've not yet figured out how to do this. Can anyone
help?
Thanks.
Judy Davis
Resource Sharing Librarian
*******************************************************************************
Gallagher Law Library 206-543-4262 (phone)
University of Washington 206-685-2165 (fax)
1100 NE Campus Parkway davisja@u.washington.edu
Seattle, WA 98105 Campus mail: Box 354600
*******************************************************************************
=========================================================================
Date: Fri, 5 Jan 2001 14:03:57 -0600
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Microenhancer
Comments: To: "Judy A. Davis"
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Judy,
For Clio to communicate with the Microenhancer you must have installed the
dat files that came with Clio into the OCLC/ILLME subfolder. The dat files
that should be in this subfolder are as follows: Cd_copy.dat, Cd_loan.dat,
N_compl.dat, Download.dat, Ill.dat, Illindex.dat, N_compl.dat, N_cond.dat,
N_delreq.dat, N_future.dat, N_no.dat, N_nocond.dat, N_norecv.dat,
N_norr.dat, N_recall.dat, N_recvd.dat, N_renew.dat, N_retrnd.dat,
N_ship.dat,
> N_yescnd.dat, N_yescop.dat, N_yesln.dat, N_yesrec.dat, N_yesrr.dat,
Update.dat, Updated.dat.
If these dat files are not in this location let me know.
Clio and the Microenhancer should both be pointed to this location. To see
whether the two programs are pointed at the same location, first go to Clio
and look at your Preference/Data Directories/Microenhancer Data Directory.
Write this down. Now go to the Microenhancer and look under Options/Data
Directory. These two paths should be identical.
Once you have the dat files in the appropriate location and Clio and the
Microenhancer are pointed at the same location then you are ready to
transfer data to and from OCLC.
Judd Knight
Clio Software Support
----- Original Message -----
From: Judy A. Davis
To:
Sent: Friday, January 05, 2001 10:41 AM
Subject: [CLIO] Microenhancer
> Hello Clio-users,
>
> We have newly acquired Microenhancer. I am assuming that this allows us to
> download records and load them into Clio so that we avoid rekeying the
> records. However, I've not yet figured out how to do this. Can anyone
> help?
>
> Thanks.
>
> Judy Davis
> Resource Sharing Librarian
>
****************************************************************************
***
> Gallagher Law Library 206-543-4262 (phone)
> University of Washington 206-685-2165 (fax)
> 1100 NE Campus Parkway davisja@u.washington.edu
> Seattle, WA 98105 Campus mail: Box 354600
>
****************************************************************************
***
>
=========================================================================
Date: Tue, 9 Jan 2001 13:14:40 -0600
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: department and status
Comments: To: "Mollock, Sharon"
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Sharon,
What version of Clio are you running at this time? The latest version of
Clio available for those who do not have any version of Access is Clio 2.0b.
As for pcs that have Access there is Clio 2.0d and Clio 2.1 for Access 97
and Access 2000, respectively.
In order to use the dept and status fields in Clio you will need to do two
things. First you need to check your Preferences/Patron options in Clio.
Under the option regarding storing Patron Department and Status information
in the workform select the radial button PDEPT/PSTATUS Fields. Make sure
that all pcs running Clio have this option selected. The second thing you
need to do is make sure to enter the dept and status information into the
appropriate fields in OCLC. These fields are on the second page of the
workform. They are entitled PDEPT and PSTATUS.
Another thing you need to check is the process of transferring requests into
Clio. If you are using Savescreen then the savescreen capture macroneeds to
be set to get the second page of the workform. If you are using the ILLME
Microenhancer to upload requests into Clio then this will not be a problem.
If you have anymore questions let me know.
Judd Knight
Clio Software Support
----- Original Message -----
From: "Mollock, Sharon"
To: "Judd Knight (E-mail)"
Sent: Tuesday, January 09, 2001 9:47 AM
Subject: department and status
> Hello Judd.
> I've been using Clio for a while now but I don't think I use it to it's
> fullest capacity. I'd like to know if you could help me understand how to
> get the most out of the program. I have a few questions.
> Which version is the latest and how can I get it?
> How can I get the department and status fields in OCLC to transfer when I
> download new ILL records from OCLC to Clio?
> Thanks
>
>
> Sharon
>
> Sharon Mollock
> Interlibrary Loan Coordinator
> Towson University
> 8000 York Road
> Baltimore, Maryland 21252
>
>
>
=========================================================================
Date: Wed, 10 Jan 2001 12:32:05 -0500
Reply-To: Larry Perkins
Sender: ILL Records Management Software User's Group
From: Larry Perkins
Subject: Travel plans
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Hi,
We will be on travel to the ALA in Wash DC for the rest of this week and
Monday. We will also be visiting the National Library of Medicine to
review the progress, and perhaps accelerate the progress, of testing with
Docline.
Larry Perkins
Clio Software
114 Bedford Rd.
New Boston, NH 03070
T: 603-487-2391
F: 603-487-2833
URL:
=========================================================================
Date: Thu, 11 Jan 2001 09:56:34 -0700
Reply-To: Carol Kochan
Sender: ILL Records Management Software User's Group
From: Carol Kochan
Subject: Report Question
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Hello,
My collection development department would like me to
report how many individual patrons requested items through
Interlibrary Loan last year. Has anyone compiled a report
like this before? If yes please e-mail me privately and
tell me how you were able to do this.
Thanks
Carol A. Kochan
Coordinator, Interlibrary Services
Merrill Library
Utah State University
Logan, UT 84322-3045
ph. 1-435-797-2676
______________________
carkoc@cc.usu.edu
______________________
=========================================================================
Date: Thu, 11 Jan 2001 12:04:57 -0500
Reply-To: "Totans, Joann B"
Sender: ILL Records Management Software User's Group
From: "Totans, Joann B"
Subject: Receiving
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Hi All,
I tried to receive an ALA request by using the IL: # that CLIO supplied.
When I am in Update Borrowing Request mode and I put that number in, a
message comes back saying that ILL Number does not exist. How do I receive
an ALA request?
JoAnn Totans
Brookhaven National Laboratory
Building 477A / P.O. Box 5000
Interlibrary Loan
Upton, New York 11973-5000
Tele 631-344-3138
Fax: 631-344-2090
totans@bnl.gov
=========================================================================
Date: Thu, 11 Jan 2001 09:09:43 -0500
Reply-To: BGRESEHO@hshsl.umaryland.edu
Sender: ILL Records Management Software User's Group
From: Beverly Gresehover
Subject: Re: Travel plans
Comments: To: Larry Perkins , larry@CLIOSOFTWARE.COM
In-Reply-To: <4.1.20010110122955.00b01cc0@cliosoftware.com>
MIME-Version: 1.0
Content-type: text/plain; charset=US-ASCII
Content-transfer-encoding: 7BIT
Larry
I wish you the best of luck with NLM and hope you can prod them
on. We, for one, are quite hampered without ClioMed and look
forward to its return.
> Hi,
>
> We will be on travel to the ALA in Wash DC for the rest of this week and
> Monday. We will also be visiting the National Library of Medicine to
> review the progress, and perhaps accelerate the progress, of testing with
> Docline.
>
> Larry Perkins
> Clio Software
> 114 Bedford Rd.
> New Boston, NH 03070
> T: 603-487-2391
> F: 603-487-2833
> URL:
Beverly Gresehover
Assistant Director for Access Services
Health Sciences and Human Services Library
University of Maryland
601 W. Lombard Street
Baltimore, MD 21201-1583
410 706-1784 phone 410 706-0067 fax
bgreseho@hshsl.umaryland.edu e-mail
=========================================================================
Date: Thu, 11 Jan 2001 14:31:56 -0600
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Email notification
Comments: To: Kathleen Smalldon
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Kathleen,
If an email notification does not go through you will receive an email to
the email account that you have designated in your Clio preferences email
setup. The email will state that the user is unknown in the subject line.
After you have received such a message the only option you have to create a
notification is to change the preferences settings in Clio to print a
notification then again update the request to received.
If you have some experience with Access then you could create a custom
database that could be used to link to the cliodata.mdb file. In this
database you could create a notification report that would be used for
printing out notifications that did not make it via email.
The database would need the borrowing request and patron table linked to it.
After you have linked these two tables then you would create a query that
would pull this information.
The SQL would look something like this
SELECT BorrowingRequests.ILL, BorrowingRequests.Lender,
BorrowingRequests.DueDate, BorrowingRequests.Author,
BorrowingRequests.Title, BorrowingRequests.Article, BorrowingRequests.Vol,
BorrowingRequests.[No], BorrowingRequests.Date, BorrowingRequests.Patron,
BorrowingRequests.LendingRestrictions, BorrowingRequests.Description,
BorPatrons.FirstName, BorPatrons.LastName, BorPatrons.Status,
BorPatrons.Department, BorPatrons.Address, BorPatrons.City,
BorPatrons.State, BorPatrons.PostalCode, BorPatrons.SSN,
BorPatrons.NotificationPreference
FROM BorPatrons INNER JOIN BorrowingRequests ON BorPatrons.PatronID =
BorrowingRequests.PatronID
WHERE (((BorrowingRequests.ILL)=[ILL Number]));
Once you have created the query then you could create the notification
report. For a point of reference you could import Clio's notification
report. Once you have created the report then you would run the report. In
my previous SQL if the report was pointed to it as the data source the query
would ask for the ILL number that the report would be based upon. You would
have to either run the report for each ILL number or string the ILL numbers
by using the boolean operator "or".
Let me know if this helps.
Judd Knight
Clio Software Support
----- Original Message -----
From: "Kathleen Smalldon"
To: "Judd Knight"
Sent: Thursday, January 11, 2001 10:32 AM
Subject: Email notification
> Hi Judd,
>
> I have a new question for you. What happens if an email notification in
> CLIO can't go through, will a notice print? Thanks.
>
> Kathleen
>
> Kathleen Smalldon
> Head, Access Services
> Cline Library
> Northern Arizona University
> P.O. Box 6022
> Flagstaff, AZ 86011-6022
>
> Kathleen.Smalldon@nau.edu
> phone: 520-523-0341
> fax: 520-523-6860
>
>
=========================================================================
Date: Fri, 12 Jan 2001 09:53:05 -0500
Reply-To: "Penwarden, Ann (ETS: Library)"
Sender: ILL Records Management Software User's Group
From: "Penwarden, Ann (ETS: Library)"
Subject: Re: CLIO-L Digest - 10 Jan 2001 to 11 Jan 2001 (#2001-6)
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
I had a similar experience and I went to the actual ACCESS table and
changed the number and then was able to access it through the CLIO menu
system.
Ann Penwarden
Monroe Community College
Rochester, NY 14623
Date: Thu, 11 Jan 2001 12:04:57 -0500
From: "Totans, Joann B"
Subject: Receiving
Hi All,
I tried to receive an ALA request by using the IL: # that CLIO supplied.
When I am in Update Borrowing Request mode and I put that number in, a
message comes back saying that ILL Number does not exist. How do I receive
an ALA request?
JoAnn Totans
Brookhaven National Laboratory
Building 477A / P.O. Box 5000
Interlibrary Loan
Upton, New York 11973-5000
Tele 631-344-3138
Fax: 631-344-2090
totans@bnl.gov
=========================================================================
Date: Fri, 12 Jan 2001 16:08:00 -0600
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Bor bookstrap
Comments: To: "Librequests (Inter-Library Loan)"
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Julie,
When the request was downloaded into Clio it was probably downloaded as an
Online Produced record. At this time the request does not have a due date.
In most situations when you download the shipped message file the due date
will download into Clio but in some situations where the OCLC status in Clio
is not blank then the due date will not download. This happens when request
are uploaded into Clio via savescreen as an "In Process" or"Will Supply"
status or in ILLME cases where the request has been downloaded by the Lender
library therefore changing the status to an "in process", prior to the
borrower downloading the "online produced". The OCLC status in Clio will be
"In Process". In short if there is an existing OCLC status of a request in
Clio of "In Process" or "Will Supply" Clio will not be able to read the due
date information into the request record. This is why it is necessary to
review the request record on the update screen before accepting the status
of Received Loan.
Judd Knight
Clio Software Support
----- Original Message -----
From: "Librequests (Inter-Library Loan)"
To: "'Judd Knight'"
Sent: Friday, January 12, 2001 9:25 AM
Subject: RE: Bor bookstrap
> The last tw records in question show a due date online, but not in Clio.
How
> come? What do I do?
> If there is a due date online, then the lender must have updated the item
as
> a loan, right?
>
>
> -----Original Message-----
> From: Judd Knight [mailto:judd@cliosoftware.com]
> Sent: Thursday, January 11, 2001 4:18 PM
> To: Librequests (Inter-Library Loan)
> Subject: Re: Bor bookstrap
>
>
> Julie,
>
> Before we consider other possible reasons for Clio not printing bookstraps
> make sure that you enter a due date before accepting the request as
received
> when updating.
>
> Judd Knight
> Clio Software Support
>
>
> ----- Original Message -----
> From: "Librequests (Inter-Library Loan)"
> To: "'Judd Knight'"
> Sent: Thursday, January 11, 2001 5:04 PM
> Subject: Bor bookstrap
>
>
> > Hi Judd,
> >
> > why would Clio suddenly quit printing borrowing bookstraps?
> >
> > ILL Staff at Montana Tech Library : MZJ : Butte MT USA
> > Julie Buckley;
> > 406 496-4222 : 207.196.168.128
> >
> >
>
=========================================================================
Date: Fri, 12 Jan 2001 16:58:44 -0600
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Email Notification problem due to an extra blank record
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0095_01C07CB8.EC28D6E0"
This is a multi-part message in MIME format.
------=_NextPart_000_0095_01C07CB8.EC28D6E0
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Clio users,
I received the following email notification problem from a Clio user. =
The question and answer follow.
After updating requests to received an email notification should be sent =
but I receive an error message that states that a field is null. I have =
checked my preferences for patron notification and addresses for blank =
fields with no result. What could be the source of the problem? =20
The source of the problem can originate from an extra blank record in =
the Preferences/General/Loan Shipped Methods. There should only be one =
blank record with an asterick to the left of it. To remove the extra =
blank record select it by clicking on the shaded area to the left of the =
line, this will highlight the record, then select the delete key on your =
keyboard. You will be asked if you want to delete the record, say yes.
Judd Knight
Clio Software Support
------=_NextPart_000_0095_01C07CB8.EC28D6E0
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Clio users,
I received the following email =
notification problem=20
from a Clio user. The question and answer follow.
After updating requests to received an =
email=20
notification should be sent but I receive an error message that states =
that a=20
field is null. I have checked my preferences for patron =
notification and=20
addresses for blank fields with no result. What could be the =
source of the=20
problem?
The source of the problem can originate =
from an=20
extra blank record in the Preferences/General/Loan Shipped =
Methods. =20
There should only be one blank record with an asterick to the left =
of=20
it. To remove the extra blank record select it by =
clicking=20
on the shaded area to the left of the line, this will highlight the =
record, then=20
select the delete key on your keyboard. You will be asked if =
you=20
want to delete the record, say yes.
Judd Knight
Clio Software Support
------=_NextPart_000_0095_01C07CB8.EC28D6E0--
=========================================================================
Date: Tue, 16 Jan 2001 15:02:01 -0500
Reply-To: Kate Majewski
Sender: ILL Records Management Software User's Group
From: Kate Majewski
Subject: ILL Management Software Survey Results
Comments: To: SUNYLA-L@LISTSERV.BINGHAMTON.EDU, resource-l@lakenet.org,
ILL-L@listserv.acns.nwu.edu, Eric Hellman ,
pennj@nylink.suny.edu
MIME-version: 1.0
Content-type: text/plain; charset="iso-8859-1"
Content-transfer-encoding: 7bit
Dear Interlibrary Loan Staff:
As promised, I have compiled the results from my survey of Interlibrary Loan
management software satisfaction. My draft report is rough, but I think it
contains most of the useful information one can glean from this survey.
I would be very interested in your response, especially your opinion about
what the survey didn't "get at." As you'll see, I could really only compare
CLIO and ILLiad, as these were the only software packages that more than one
respondent used. I'm not sure that this is really a fair comparison, and
I'd love to hear your opinion on this matter.
What I'd like to add to this report is a comparison of features between the
top ILL management software packages. I'm sorry I don't have that available
yet, but I will certainly share it when it's done.
Thanks so much to everyone who responded.
The report is available at http://wc.delhi.edu/library/prof/results.doc in
Word format (best), or at http://wc.delhi.edu/library/prof/results.htm in
html.
Kate Majewski
SUNY College of Technology at Delhi
=========================================================================
Date: Wed, 17 Jan 2001 08:58:36 -0600
Reply-To: Nancy.Gemmel@CI.AUSTIN.TX.US
Sender: ILL Records Management Software User's Group
From: Nancy Gemmel
Subject: downloading pending
Comments: To: judd@cliosoftware.com
MIME-Version: 1.0
Content-Type: text/plain
Judd,
Often we have had trouble with print jobs in the morning. We will download
from ILLME to CLIO and for whatever reason we do not print. I do not
understand what happens but it won't print. The computer usually just sits
there acting like its printing counting through the pending file but not
printing or it will run through the printing real fast then not print. I
have called you often on this with a very unsatisfying answer. Often we
perform an inprocess print which is a horrible solution because you have to
wade through the previous day stuff to find your current work. What is a
reasonable solution to retrieving your current day downloads when they do
not print the first time? If there is no solution can you address this in a
new version of CLIO? I just want to be able to find and print my daily
pending after a print error. If the software can read a previous download
why can't it print it? If the status has changed (from pending to
in-process) what will it take to reread it anyway and print?
Please we need help. We have this problem from time to time and it is very
frustrating.
Nancy Gemmel
Interlibrary Loan Librarian
Austin Public Library
800 Guadalupe Street
Austin, TX 78768-2287
-----------------------
email: nancy.gemmel@ci.austin.tx.us
or iloan@ci.austin.tx.us
call:512/499-7399 fax:512/499-7464
TOLL FREE: 1-800-242-1880
=========================================================================
Date: Fri, 19 Jan 2001 09:18:36 -0500
Reply-To: "Rebecca C. Hedreen"
Sender: ILL Records Management Software User's Group
From: "Rebecca C. Hedreen"
Subject: Re: downloading pending
MIME-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
We have had similar problems. We had about a week and a half
surrounding the winter holiday break when new pending requests would not
print (other things, like bookbands, printed just fine.) Suddenly,
pendings started printing again. I had discovered other printing
problems in Windows at about the same time, but, as I said, those were
not affecting other printing from Clio, and they were actually fixed
after Clio started printing pendings again. Also, we were not getting
the printing message, despite the fact that the check box was checked in
the preferences. Everything is back to normal, now, but I am very
confused...
Rebecca Hedreen
Interlibrary Loan, Frederick Douglass Library
University of Maryland Eastern Shore (UME)
Princess Anne, MD 21853
(410) 651-6609 fax (410) 651-7597
rchedreen@mail.umes.edu
Ariel: 131.118.123.16
"We must not confuse the thrill of acquiring or distributing information
quickly with the more daunting task of converting it into knowledge and
wisdom." Principles of Technorealism -- Principle 4
(http://www.technorealism.org/) (Thanks to the Laughing Librarian
(http://www.internettrash.com/users/lafnlibn/ ))
> -----Original Message-----
> From: Nancy Gemmel [SMTP:Nancy.Gemmel@CI.AUSTIN.TX.US]
> Sent: Wednesday, January 17, 2001 9:59 AM
> To: CLIO-L@UCONNVM.UConn.Edu
> Subject: [CLIO] downloading pending
>=20
> Judd,
> Often we have had trouble with print jobs in the morning. We will
> download
> from ILLME to CLIO and for whatever reason we do not print. I do not
> understand what happens but it won't print. The computer usually just
> sits
> there acting like its printing counting through the pending file but
> not
> printing or it will run through the printing real fast then not print.
> I
> have called you often on this with a very unsatisfying answer. Often
> we
> perform an inprocess print which is a horrible solution because you
> have to
> wade through the previous day stuff to find your current work. What
> is a
> reasonable solution to retrieving your current day downloads when they
> do
> not print the first time? If there is no solution can you address
> this in a
> new version of CLIO? I just want to be able to find and print my
> daily
> pending after a print error. If the software can read a previous
> download
> why can't it print it? If the status has changed (from pending to
> in-process) what will it take to reread it anyway and print?
>=20
> Please we need help. We have this problem from time to time and it is
> very
> frustrating.
>=20
> Nancy Gemmel
> Interlibrary Loan Librarian
> Austin Public Library
> 800 Guadalupe Street
> Austin, TX 78768-2287
> -----------------------
> email: nancy.gemmel@ci.austin.tx.us
> or iloan@ci.austin.tx.us
> call:512/499-7399 fax:512/499-7464
> TOLL FREE: 1-800-242-1880
=========================================================================
Date: Mon, 22 Jan 2001 14:39:26 -0600
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Invalid use of null when attempting to view a library record
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0080_01C08481.1E65A780"
This is a multi-part message in MIME format.
------=_NextPart_000_0080_01C08481.1E65A780
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Clio users,
I received the following problem:
I recently upgraded to Clio 2.0d on one of our pcs. Unfortunately when =
I attempt to display a library record by clicking on the Library symbol =
twice I receive a runtime error invalid use of null.
Solution:
This problems can be the result of the Preferences for Billing Methods =
has not been set. To resolve this problem go to =
Preferences/Billing/Billing Methods and select a default method for =
Borrowing and Lending.
Judd Knight
Clio Software Support
=20
------=_NextPart_000_0080_01C08481.1E65A780
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Clio users,
I received the following =
problem:
I recently upgraded to Clio 2.0d on one =
of our=20
pcs. Unfortunately when I attempt to display a library record by =
clicking=20
on the Library symbol twice I receive a runtime error invalid use of=20
null.
Solution:
This problems can be the result of the =
Preferences=20
for Billing Methods has not been set. To resolve this problem go =
to=20
Preferences/Billing/Billing Methods and select a default method =
for=20
Borrowing and Lending.
Judd Knight
Clio Software Support
------=_NextPart_000_0080_01C08481.1E65A780--
=========================================================================
Date: Mon, 22 Jan 2001 15:06:23 -0600
Reply-To: Wiggins.Tanya@EPAMAIL.EPA.GOV
Sender: ILL Records Management Software User's Group
From: Tanya Wiggins
Subject: Borrowing Copyright Status Report
MIME-version: 1.0
Content-type: text/plain; charset=us-ascii
We are having titles disappear from the Borrowing Copyright Status Report.
They were on there on 1/17/01, but did not appear on the 1/19/01 or 1/22/01
report. This could cause problems as one of the titles is at 5 requests
already. Anyone have any suggestions?
Tanya Steed Wiggins,
Supervisory Librarian IV
US EPA NRMRL SPRD Library
staffed by ASRC Aerospace Corp.
919 Kerr Research Drive
P. O. Box 1198
Ada, OK 74821-1198
Voice: 580-436-8505
Fax: 580-436-8503
email: wiggins.tanya@epa.gov
=========================================================================
Date: Tue, 23 Jan 2001 09:05:47 -0600
Reply-To: Interlibrary Loan
Sender: ILL Records Management Software User's Group
From: Interlibrary Loan
Subject: Clio Problems
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
We recently downloaded a microenhancer update. Since the download, we have
experienced problems in Clio. The problem we have yet to resolve is
SOMETIMES when we are updating borrowing requests, the lending string does
not appear. However, we can look at the same record by going in to "Search
Borrowing Requests" and the lending string for that record is visible
here. Does anyone have a clue about this?
Tracey Sirls
Interlibrary Load Dept.
Waterfield Library
Murray State University
=========================================================================
Date: Tue, 23 Jan 2001 11:42:10 -0500
Reply-To: carla_lillvik@harvard.edu
Sender: ILL Records Management Software User's Group
From: Carla Lillvik
Subject: Collection Development Report Error
MIME-version: 1.0
Content-type: TEXT/PLAIN; CHARSET=US-ASCII
When I try to get a collection development report for loans
I get an error message, "Error in preview click 2001. You
canceled previous operation." I encountered this problem
before with a copy report, and I remedied it by filling in
any blank patron fields. I don't seem to have any blank
patron fields this time. Any other solutions?
Thanks.
----------------------------------------
Carla Lillvik
Gutman Library
Harvard Graduate School of Education
6 Appian Way
Cambridge, MA 02138
phone (617)495-3423
fax (617)495-0540
e-mail carla_lillvik@harvard.edu
=========================================================================
Date: Tue, 23 Jan 2001 13:24:00 -0600
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Collection Development Report Error
Comments: To: carla_lillvik@harvard.edu
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Carla,
Search for blank titles. Go to the Search Borrowing Request form. On this
form sort the list displayed by Title. Blank titles will sort first.
Judd Knight
Clio Software Support
----- Original Message -----
From: "Carla Lillvik"
To:
Sent: Tuesday, January 23, 2001 10:42 AM
Subject: [CLIO] Collection Development Report Error
> When I try to get a collection development report for loans
> I get an error message, "Error in preview click 2001. You
> canceled previous operation." I encountered this problem
> before with a copy report, and I remedied it by filling in
> any blank patron fields. I don't seem to have any blank
> patron fields this time. Any other solutions?
>
> Thanks.
>
> ----------------------------------------
> Carla Lillvik
> Gutman Library
> Harvard Graduate School of Education
> 6 Appian Way
> Cambridge, MA 02138
>
> phone (617)495-3423
> fax (617)495-0540
> e-mail carla_lillvik@harvard.edu
>
=========================================================================
Date: Wed, 24 Jan 2001 07:52:09 -0500
Reply-To: Elaine Nelson
Sender: ILL Records Management Software User's Group
From: Elaine Nelson
Subject: Archiving Error
Recently when trying to archive first one month then two months, I
had an error messages as follows:
Error in archive - click 3218, couldn't update; currently
locked.
Has anyone had this experience when trying to archive?
Elaine Nelson
ILL Supervisor
Ball State University
Muncie, IN 47306
(765)285-1324
enelson@gw.bsu.edu
=========================================================================
Date: Wed, 24 Jan 2001 07:57:22 -0500
Reply-To: Elaine Nelson
Sender: ILL Records Management Software User's Group
From: Elaine Nelson
Subject: EMAILING - DIFFICULTY READING
Some of our patrons can't open the email messages generated
through CLIO telling them their items have arrived. As indicated,
it is not all the patrons.
Is there anything that can be done to ensure all patrons can open
their messages sent via CLIO?
Elaine Nelson
ILL Supervisor
Ball State University
Muncie, IN 47306
(765)285-1324
enelson@gw.bsu.edu
=========================================================================
Date: Wed, 24 Jan 2001 15:47:18 -0500
Reply-To: "Totans, Joann B"
Sender: ILL Records Management Software User's Group
From: "Totans, Joann B"
Subject: CLIO
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
I was wondering, what is the difference between received copy and yes
received in the update borrowing request. When I have received an article I
check received copy, I did check OCLC and it does received it. Is there any
complications with me checking off the wrong received?
JoAnn Totans
Brookhaven National Laboratory
Building 477A / P.O. Box 5000
Interlibrary Loan
Upton, New York 11973-5000
Tele 631-344-3138
Fax: 631-344-2090
totans@bnl.gov
=========================================================================
Date: Thu, 25 Jan 2001 08:35:14 -0500
Reply-To: Dorothy Porterfield
Sender: ILL Records Management Software User's Group
From: Dorothy Porterfield
Subject: Re: [Borrowing Categories
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Good question! I just went over to my CLIO computer and looked at the
update categories and sure enough, there is a "yes received" and "no
received" at the bottom of the list. Anyone know what these are? I've
always used the "yes copy" and "yes loan" myself.
Dee Porterfield
dporterf@messiah.edu
Interlibrary Loan /Murray Library
Messiah College
One College Ave.
Grantham, PA 17027
=========================================================================
Date: Thu, 25 Jan 2001 09:19:49 -0500
Reply-To: "Rebecca C. Hedreen"
Sender: ILL Records Management Software User's Group
From: "Rebecca C. Hedreen"
Subject: Re: CLIO
MIME-Version: 1.0
Content-Type: text/plain; charset="US-ASCII"
Content-Transfer-Encoding: quoted-printable
> Yes Received (and No Received) are for responding to a Received?
> borrowing message on OCLC. I think if the article has been Shipped
> for 1 week, it goes to Received? status. At that point you can answer
> Yes or No. You can also Receive Copy or Loan as usual. I'm not sure
> you can answer Yes Received to an ordinary Shipped record in Clio or
> on OCLC (I've never tried it).
>=20
> Rebecca Hedreen
> Interlibrary Loan, Frederick Douglass Library
> University of Maryland Eastern Shore (UME)
> Princess Anne, MD 21853
> (410) 651-6609 fax (410) 651-7597
> rchedreen@mail.umes.edu
> Ariel: 131.118.123.16
>=20
> "We must not confuse the thrill of acquiring or distributing
> information quickly with the more daunting task of converting it into
> knowledge and wisdom." Principles of Technorealism -- Principle 4
> (http://www.technorealism.org/) (Thanks to the Laughing Librarian
> (http://www.internettrash.com/users/lafnlibn/ ))
>=20
>=20
> -----Original Message-----
> From: Totans, Joann B [SMTP:totans@BNL.GOV]
> Sent: Wednesday, January 24, 2001 3:47 PM
> To: CLIO-L@UCONNVM.UConn.Edu
> Subject: [CLIO] CLIO
>=20
> I was wondering, what is the difference between received copy and yes
> received in the update borrowing request. When I have received an
> article I
> check received copy, I did check OCLC and it does received it. Is
> there any
> complications with me checking off the wrong received?
>=20
> JoAnn Totans
> Brookhaven National Laboratory
> Building 477A / P.O. Box 5000
> Interlibrary Loan
> Upton, New York 11973-5000
> Tele 631-344-3138
> Fax: 631-344-2090
> totans@bnl.gov
=========================================================================
Date: Thu, 25 Jan 2001 09:33:53 -0600
Reply-To: Joan Sommer
Sender: ILL Records Management Software User's Group
From: Joan Sommer
Subject: Re: [Borrowing Categories
In-Reply-To:
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Hello,
A "received? yes or no" message is automatically generated by oclc after
either 7 or 10 days (I forget which, I believe it is 7)if a request has not
been updated to received.
Basically the system is asking you to double check whether you have
received the material and somehow missed updating the transaction. If you
respond "no not received" it automatically sends a message to the library
that updated to shipped letting them know the material has not been
received at your institution. They should then reissue the photocopy or do
a trace if it is a loan. This does not always happen. If you respond "yes
received" it completes the photocopy requests or updates loans to received.
That is it in a nutshell from my understanding. OCLC changed the time
parameters from something like 30 days to 7 days and it can be kind of a
pain to continually track the "received yes or no". We usually let them sit
a while to see if the material is just taking a little longer to get to us.
At 08:35 AM 1/25/01 -0500, you wrote:
>Good question! I just went over to my CLIO computer and looked at the
>update categories and sure enough, there is a "yes received" and "no
>received" at the bottom of the list. Anyone know what these are? I've
>always used the "yes copy" and "yes loan" myself.
Hope this helped.
Joan Sommer
Head, Interlibrary Loan
Marquette University Libraries
Email: joan.sommer@marquette.edu
Phone: 414-288-1997
Fax: 414-288-5324
Snail Mail: P.O. Box 3141
Milwaukee, WI 53201-3141
=========================================================================
Date: Thu, 25 Jan 2001 09:49:42 -0600
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Fw: [CLIO] CLIO
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
----- Original Message -----
From: "Judd Knight"
To: "Totans, Joann B"
Sent: Thursday, January 25, 2001 9:49 AM
Subject: Re: [CLIO] CLIO
> JoAnn,
>
> The difference between Received and Yes Received is that the latter is
used
> to reply to a special message questioning whether a borrower had received
a
> "shipped?" item. These problem requests can be seen in the Special
Messages
> file in OCLC.
>
> Judd Knight
> Clio Software Support
>
>
> ----- Original Message -----
> From: "Totans, Joann B"
> To:
> Sent: Wednesday, January 24, 2001 2:47 PM
> Subject: [CLIO] CLIO
>
>
> > I was wondering, what is the difference between received copy and yes
> > received in the update borrowing request. When I have received an
article
> I
> > check received copy, I did check OCLC and it does received it. Is there
> any
> > complications with me checking off the wrong received?
> >
> > JoAnn Totans
> > Brookhaven National Laboratory
> > Building 477A / P.O. Box 5000
> > Interlibrary Loan
> > Upton, New York 11973-5000
> > Tele 631-344-3138
> > Fax: 631-344-2090
> > totans@bnl.gov
> >
>
=========================================================================
Date: Thu, 25 Jan 2001 11:03:21 -0500
Reply-To: Dorothy Porterfield
Sender: ILL Records Management Software User's Group
From: Dorothy Porterfield
Subject: More Borrowing Category Thoughts
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Thanks to all who responded to my question on "yes received" and "no
received." Actually, I check my Message File very regularly in OCLC and
respond to those categories directly in OCLC. Which brings up another
question, do the majority of you download the entire message file into CLIO
daily and respond from that? I'll have to read my CLIO manual again and see
just how one goes about responding (or for that matter, seeing the category
report) in CLIO. I only download the "Direct Produced", Pending, Shipped,
and Online Produced categories from the ILLME to CLIO. It always seemed
easier to do the rest of the MF directly in OCLC, just working my way down
the line of those categories that I needed to respond to quickly (like
Borrower's Messages and Lenders' Messages, conditionals, renewals, and
unfilled). Was I making this harder than I should?
Dee Porterfield
dporterf@messiah.edu
Interlibrary Loan /Murray Library
Messiah College
One College Ave.
Grantham, PA 17027
=========================================================================
Date: Thu, 25 Jan 2001 10:16:57 -0600
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Copyright Reporting
Comments: To: Judy Albert
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Judy,
Run the copyright compliance report. Clio will determine which articles you
need to pay royalties to satisfy copyright compliance. The time parameter
is based upon date of requests. The requests that Clio will determine to be
the ones you pay royalties upon will be based on the order they were
requested not the day they were received.
Judd Knight
Clio Software Support
----- Original Message -----
From: "Judy Albert"
To: "Judd Knight"
Sent: Thursday, January 25, 2001 8:11 AM
Subject: Re: Copyright Reporting
> Hello, Judd,
> Thank you for the information. I believe I already understood what you
> just explained. Here is further clarification of my question.
> Example: I have a faculty member doing extensive research on family
> violence. She orders eight articles from the Journal of Family
> Violence, all requested at the same time. We don't have to pay
> copyright on five of these, we do on the remaining three. How do I
> decide which three are the ones to report, in terms of number of pages?
> My understanding of your previous answer was that I could look at the
> received dates and times, and report the most recent three (the five
> oldest would be the five which are allowed under copyright
> regulations). However, my problem is that I received all eight articles
> in the mail on the same date. Now, I'm back to square one. I have
> eight articles, three of which must be reported.
>
> My difficulty has arisen because my interlibrary loan assistant is not
> entering number of pages as articles are received, and I have had to
> search the borrowing requests to come up with articles which match my
> copyright compliance report. I know this is doing things backwards, but
> I'm trying to comply now, submit a report, and then change our procedure
> so that this does not happen in the future. Do I understand correctly
> that we should enter number of pages for articles received which are
> designated "CCG"?
>
> Does this make it any clearer? Thanks for your help.
> Judy
>
> --
> Judy Albert, Reference Librarian
> Ashland University
> Ashland, OH 44805
> 419-289-5427 (voice)
> 419-289-5422 (fax)
> jalbert@ashland.edu
>
>
>
=========================================================================
Date: Thu, 25 Jan 2001 10:43:32 -0600
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Clio20d version
Comments: To: Ron Kroepfl
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Ron,
You should have no problems running Clio 2.0d with the new Microenhancer.
Judd Knight
Clio Software Support
----- Original Message -----
From: "Ron Kroepfl"
To:
Sent: Thursday, January 25, 2001 9:46 AM
Subject: Clio20d version
Hi Judd,
Will we have a problem running Cilo 20d with the NEW Microenhancer 2.0 ?
=========================================================================
Date: Thu, 25 Jan 2001 13:17:45 -0600
Reply-To: Joan Sommer
Sender: ILL Records Management Software User's Group
From: Joan Sommer
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Hi,
What we normally do is wait a bit (a bit depends on how frantic our patron
is for the material) and then call the lending library to find out if they
have reissued, if not, why not, and whether they can actually fill the
request. (Amazingly, some places discover they updated to shipped in error
and never let you know!)
We generally just go ahead and do a resend for photocopies if the lender
has a bad track record for lending to us and if the charges are zero. We
will update to received to complete the request and go on our way with the
resend. If charges are not zero, we end up calling to ask them to change
the charges before we receive the material.
It is a whole different ballgame if you are talking about a loan. We never
receive/return any loan that has not actually made it in the door of our
library. We go ahead and do a resend but without updating to received on
the original il number.
Joan Sommer
At 12:35 PM 1/25/01 -0600, Katherine Moss wrote:
>Hi!
>
>Perhaps this is beyond the purview of this list, but as a general question,
>I am curious to know how other libraries handle this. As you say, when you
>respond "no" to this msg. the other library doesn't always respond by
>resending or tracing the item. Do you then create a new request and a
>different lender string, or wait around indefinitely for the other library
>to respond? Just curious. KM
>
>
>> -----Original Message-----
>> From: ILL Records Management Software User's Group
>> [mailto:CLIO-L@UCONNVM.UConn.Edu]On Behalf Of Joan Sommer
>> Sent: Thursday, January 25, 2001 9:34 AM
>> To: CLIO-L@UCONNVM.UConn.Edu
>> Subject: Re: [CLIO] [Borrowing Categories
>>
>>
>> Hello,
>>
>> A "received? yes or no" message is automatically generated by oclc after
>> either 7 or 10 days (I forget which, I believe it is 7)if a
>> request has not
>> been updated to received.
>>
>> Basically the system is asking you to double check whether you have
>> received the material and somehow missed updating the transaction. If you
>> respond "no not received" it automatically sends a message to the library
>> that updated to shipped letting them know the material has not been
>> received at your institution. They should then reissue the photocopy or do
>> a trace if it is a loan. This does not always happen. If you respond "yes
>> received" it completes the photocopy requests or updates loans to
>> received.
>>
>> That is it in a nutshell from my understanding. OCLC changed the time
>> parameters from something like 30 days to 7 days and it can be kind of a
>> pain to continually track the "received yes or no". We usually
>> let them sit
>> a while to see if the material is just taking a little longer to
>> get to us.
>>
>> At 08:35 AM 1/25/01 -0500, you wrote:
>> >Good question! I just went over to my CLIO computer and looked at the
>> >update categories and sure enough, there is a "yes received" and "no
>> >received" at the bottom of the list. Anyone know what these are? I've
>> >always used the "yes copy" and "yes loan" myself.
>>
>> Hope this helped.
>>
>>
>>
>> Joan Sommer
>> Head, Interlibrary Loan
>> Marquette University Libraries
>>
>> Email: joan.sommer@marquette.edu
>> Phone: 414-288-1997
>> Fax: 414-288-5324
>> Snail Mail: P.O. Box 3141
>> Milwaukee, WI 53201-3141
>>
>
>
=========================================================================
Date: Thu, 25 Jan 2001 14:50:12 -0500
Reply-To: "Rebecca C. Hedreen"
Sender: ILL Records Management Software User's Group
From: "Rebecca C. Hedreen"
Subject: Re: More Borrowing Category Thoughts
MIME-Version: 1.0
Content-Type: text/plain; charset="US-ASCII"
Content-Transfer-Encoding: quoted-printable
We do download nearly everything, but not necessarily to update on Clio.
I do update Received?'s on Clio, because usually the problem is that we
haven't received it properly in Clio (therefore it never updated to
OCLC.) The main reason we download everything is so that we have an
offline copy of the days Shipped and Renewals in ILL ME. That way when
someone asks about their ILL request, we can just check the morning's
session list and get the new due dates, recalls, and shipped items.
Rebecca Hedreen
Interlibrary Loan, Frederick Douglass Library
University of Maryland Eastern Shore (UME)
Princess Anne, MD 21853
(410) 651-6609 fax (410) 651-7597
rchedreen@mail.umes.edu
Ariel: 131.118.123.16
"We must not confuse the thrill of acquiring or distributing information
quickly with the more daunting task of converting it into knowledge and
wisdom." Principles of Technorealism -- Principle 4
(http://www.technorealism.org/) (Thanks to the Laughing Librarian
(http://www.internettrash.com/users/lafnlibn/ ))
> -----Original Message-----
> From: Dorothy Porterfield [SMTP:dporterf@MESSIAH.EDU]
> Sent: Thursday, January 25, 2001 11:03 AM
> To: CLIO-L@UCONNVM.UConn.Edu
> Subject: [CLIO] More Borrowing Category Thoughts
>=20
> Thanks to all who responded to my question on "yes received" and "no
> received." Actually, I check my Message File very regularly in OCLC
> and
> respond to those categories directly in OCLC. Which brings up another
> question, do the majority of you download the entire message file
> into CLIO
> daily and respond from that? I'll have to read my CLIO manual again
> and see
> just how one goes about responding (or for that matter, seeing the
> category
> report) in CLIO. I only download the "Direct Produced", Pending,
> Shipped,
> and Online Produced categories from the ILLME to CLIO. It always
> seemed
> easier to do the rest of the MF directly in OCLC, just working my way
> down
> the line of those categories that I needed to respond to quickly (like
> Borrower's Messages and Lenders' Messages, conditionals, renewals, and
> unfilled). Was I making this harder than I should?
>=20
>=20
>=20
> Dee Porterfield
> dporterf@messiah.edu
> Interlibrary Loan /Murray Library
> Messiah College
> One College Ave.
> Grantham, PA 17027
=========================================================================
Date: Thu, 25 Jan 2001 15:34:28 -0800
Reply-To: Frances Rasmussen
Sender: ILL Records Management Software User's Group
From: Frances Rasmussen
Subject: Re: [Borrowing Categories
Comments: To: Dorothy Porterfield
In-Reply-To:
MIME-Version: 1.0
Content-Type: TEXT/PLAIN; charset=US-ASCII
Yes Received and No Received are for those items which come up in your
OCLC message file under special messages lender.
Frances Rasmussen Voice Mail 503-434-2534
Director of Resource Sharing FAX 503-434-2566
Northup Library E-Mail Address:
McMinnville, OR 97128-6894 frasmuss@linfield.edu
*******************************************************************************
On Thu, 25 Jan 2001, Dorothy Porterfield wrote:
> Good question! I just went over to my CLIO computer and looked at the
> update categories and sure enough, there is a "yes received" and "no
> received" at the bottom of the list. Anyone know what these are? I've
> always used the "yes copy" and "yes loan" myself.
>
>
>
> Dee Porterfield
> dporterf@messiah.edu
> Interlibrary Loan /Murray Library
> Messiah College
> One College Ave.
> Grantham, PA 17027
>
=========================================================================
Date: Thu, 25 Jan 2001 14:19:17 -0900
Reply-To: Greg Gibbs
Sender: ILL Records Management Software User's Group
From: Greg Gibbs
Subject: Re: EMAILING - DIFFICULTY READING
In-Reply-To: <20010125050039.46E0E3005@asimov.lib.uaa.alaska.edu>
MIME-Version: 1.0
Content-Type: TEXT/PLAIN; charset=US-ASCII
Elaine Nelson wrote:
> Some of our patrons can't open the email messages generated
> through CLIO telling them their items have arrived. As
> indicated, it is not all the patrons.
>
> Is there anything that can be done to ensure all patrons can
> open their messages sent via CLIO?
We've experienced this problem as well, made obvious (and more
problematic) by a recent change in our e-mail system (to
web-based, from POP3/IMAP). While I have not had a chance to
completely troubleshoot this and devise some solution, I can tell
you that it is because Clio sends the e-mails out as a Rich Text
Format (.rtf) attachment. Many systems are able to recognize the
attachment and simply display it (Pine, the Netscape mail client
and, presumably IE client). Others, including our new e-mail
system (Netscape Messenger Express), don't know what to do with
it and just show an attached file that must be downloaded then
acted upon. While this is a pain for the user, fortunately all
modern word processors (including Wordpad) can read .rtf files,
so they can download the file and open it for viewing. A better
alternative, if it is possible, is for the messages to be plain
text files. Better yet, is if the plain text file could be in
the message body rather as an attachment.
I hope both this information and suggestions are helpful. - g^2
--
Greg Gibbs University of Alaska Anchorage 907 786-1080 voice
Network Manager Consortium Library 907 786-6050 fax
The LAN Lubber ::-{) mailto:angjg@uaa.alaska.edu 907 333-NERD `puter
http://www.lib.uaa.alaska.edu/~gibbs/
=========================================================================
Date: Fri, 26 Jan 2001 09:41:13 -0500
Reply-To: Larry Perkins
Sender: ILL Records Management Software User's Group
Comments: RFC822 error: MESSAGE-ID field duplicated. Last occurrence
was retained.
From: Larry Perkins
Subject: Ready, Set, ...
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
To our friends and customers,
We have been listening to what you want. We are going to raise the bar again!
Stay tuned on Monday for an important announcement about the NEW Clio!
Larry
Clio Software
114 Bedford Rd.
New Boston, NH 03070
T: 603-487-2391
F: 603-487-2833
URL:
=========================================================================
Date: Fri, 26 Jan 2001 11:12:03 -0600
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Backing up Clio
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_003A_01C08788.CFE0EBA0"
This is a multi-part message in MIME format.
------=_NextPart_000_003A_01C08788.CFE0EBA0
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Clio user,
To avoid the loss of your database make sure you maintain a backup copy =
of the cliodata.mdb file. Be sure to test this backup copy. If the =
database is backed up improperly then your backup maybe corrupt as well. =
=20
To test your backup
1. Close Clio.
2. Rename your cliodata.mdb file temporarily to cliodata1.mdb.
3. Rename your backup copy to cliodata.mdb.
4. Start Clio and point Clio to the backup copy.
5. If Clio opens and you can do some searching then it is safe to say =
you have a workable backup.
6. After completing the test, close Clio.
7. Rename the backup copy to its original backup name.
8. Rename the active copy of cliodata back to cliodata.mdb
9. Start Clio and point it to the cliodata.mdb file in its normal =
location.
Judd Knight
Clio Software Support
------=_NextPart_000_003A_01C08788.CFE0EBA0
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Clio user,
To avoid the loss of your database make =
sure you=20
maintain a backup copy of the cliodata.mdb file. Be sure to test =
this=20
backup copy. If the database is backed up improperly then your =
backup=20
maybe corrupt as well.
To test your backup
1. Close Clio.
2. Rename your cliodata.mdb file =
temporarily=20
to cliodata1.mdb.
3. Rename your backup copy =
to=20
cliodata.mdb.
4. Start Clio and point Clio to =
the backup=20
copy.
5. If Clio opens and you can do =
some=20
searching then it is safe to say you have a workable =
backup.
6. After completing the test, =
close=20
Clio.
7. Rename the backup copy to its =
original=20
backup name.
8. Rename the active copy of =
cliodata back to=20
cliodata.mdb
9. Start Clio and point it to the =
cliodata.mdb file in its normal location.
Judd Knight
Clio Software Support
------=_NextPart_000_003A_01C08788.CFE0EBA0--
=========================================================================
Date: Fri, 26 Jan 2001 11:34:15 -0600
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Email notification problem
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_007B_01C0878B.E97C1140"
This is a multi-part message in MIME format.
------=_NextPart_000_007B_01C0878B.E97C1140
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Clio 2.0b and 2.0d users,
If you are having problems with email notification due to some users =
complaining that they cannot read the message then there is a solution. =
Let me know. I will give you access to Clio 2.0e.
Judd Knight
Clio Software Support
------=_NextPart_000_007B_01C0878B.E97C1140
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Clio 2.0b and 2.0d users,
If you are having problems with email =
notification=20
due to some users complaining that they cannot read the message then =
there is a=20
solution.
Let me know. I will give you =
access to Clio=20
2.0e.
Judd Knight
Clio Software Support
------=_NextPart_000_007B_01C0878B.E97C1140--
=========================================================================
Date: Fri, 26 Jan 2001 13:34:23 -0500
Reply-To: Pat Barbour
Sender: ILL Records Management Software User's Group
From: Pat Barbour
Subject: Book Band Irregularities
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Hi All,
We are getting book straps for the same patron that print
differently.
For two books received on the same day for the same patron, one book
strap
printed like this: BARBOUR, PAT
while the other (updated in the same batch) printed like this: BARBOUR,
The name is correct in the patron data base and appears to be the same
in both borrowing requests.
Can anyone give me a clue what the problem might be?
Thanks,
Pat
--
Patricia Barbour, Document Access Coordinator
Central Michigan University Libraries (EZC)
Finch - Document Access
1275 S. Franklin Street
Mt Pleasant MI 48859
517-774-3022 Phone
517-774-4499 Fax
pat.barbour@cmich.edu
=========================================================================
Date: Mon, 29 Jan 2001 09:48:07 -0500
Reply-To: Larry Perkins
Sender: ILL Records Management Software User's Group
From: Larry Perkins
Subject: Ready, Set, Go...
Mime-Version: 1.0
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boundary="=====================_588783636==_.ALT"
--=====================_588783636==_.ALT
Content-Type: text/plain; charset="us-ascii"
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To our customers,
Five years ago
We introduced Clio. To a world drowning in paper, Clio provided automati=
on
tools that made a paperless ILL office possible. More than 680 libraries=
have
grown accustomed to Clio=92s user friendly interface, statistics, reports=
,
bookstraps, invoices, automatic notices and much more. =20
Two years ago---
Expanding on that solid foundation, we were among the first to implement =
the
ISO 10161 protocol for submitting patron initiated requests automatically=
to
OCLC. It is in daily use in more than 100 institutions. We also added d=
irect
communication with other libraries, document suppliers and patrons
automatically through email.
Last year
We introduced ClioWeb, enabling patrons to check on the status of their
requests from any browser. No more phone calls or trips to the ILL offic=
e.
Now
The rapid development of the web and all its resources has made possible =
what
you have been waiting for. So, we are taking the next big step forward u=
sing
today=92s newest standards and best technology. =20
>> We have integrated the Z39.50 protocol to search the web and search th=
e
world. You can locate the items your patrons want using the web and to se=
lect
lenders of your choice. No intermediary and no charges.
>>We are about to add the full suite of ISO 10161 messages to allow excha=
nge of
your requests directly with your selected lenders. Docline will be among=
those
lenders when NLM activates its ISO system. We will continue to support
Microenhancer. Clio will to manage all your requests in one integrated
database.
>> We have developed the NISO CIP protocol messages to communicate with
circulation systems. Clio will be able to exchange patron and request
information with your circ system without human intervention. (No clunky=
DOS
windows to confuse your staff.)
>> We facilitate the electronic delivery of photocopies directly to patro=
ns no
more printing and mailing. This is currently available in our newest pro=
duct,
ClioDoc. It will be incorporated in the next release of the Clio System =
in the
spring.
FREE AT LAST!! The choice is yours. Status quo or Clio, keeping abreast =
of new
opportunities in the information world. OCLC=92s product commits you to e=
xisting
proprietary systems. Clio offers you all the stability and features of t=
he
current systems while at the same time allowing you to sample newly emerg=
ing
opportunities. You may choose to seamlessly transition part or all of yo=
ur
operation when it makes sense for you.
The Clio System is the one proven, complete ILL system that is your ticke=
t to
freedom and choice. All the current capabilities combined with the new
technology in one package. Not bound to any one bibliographic service,=
it
expands your horizons and makes your library a true portal to the world o=
f
information and resource sharing.
Check out the details at
Larry and Dorothy Perkins
Clio Software
114 Bedford Rd.
New Boston, NH 03070
T: 603-487-2391
F: 603-487-2833
URL: =20
--=====================_588783636==_.ALT
Content-Type: text/html; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
X-MIME-Autoconverted: from 8bit to quoted-printable by albatross.prod.itd.earthlink.net id GAA29852
To our customers,
Five years ago
We introduced Clio. To a world drowning in paper, Clio provided
automation tools that made a paperless ILL office possible. More
than 680 libraries have grown accustomed to Clio=92s user friendly
interface, statistics, reports, bookstraps, invoices, automatic notices
and much more.
Two years ago---
Expanding on that solid foundation, we were among the first to implement
the ISO 10161 protocol for submitting patron initiated requests
automatically to OCLC. It is in daily use in more than 100
institutions. We also added direct communication with other
libraries, document suppliers and patrons automatically through
email.
Last year
We introduced ClioWeb, enabling patrons to check on the status of their
requests from any browser. No more phone calls or trips to the ILL
office.
Now
The rapid development of the web and all its resources has made possible
what you have been waiting for. So, we are taking the next big step
forward using today=92s newest standards and best technology.
>> We have integrated the Z39.50 protocol to search the web and
search the world. You can locate the items your patrons want using the
web and to select lenders of your choice. No intermediary and no
charges.
>>We are about to add the full suite of ISO 10161 messages to allow
exchange of your requests directly with your selected lenders.
Docline will be among those lenders when NLM activates its ISO
system. We will continue to support Microenhancer. Clio will
to manage all your requests in one integrated database.
>> We have developed the NISO CIP protocol messages to communicate
with circulation systems. Clio will be able to exchange patron and
request information with your circ system without human
intervention. (No clunky DOS windows to confuse your staff.)
>> We facilitate the electronic delivery of photocopies directly to
patrons no more printing and mailing. This is currently
available in our newest product, ClioDoc. It will be incorporated
in the next release of the Clio System in the spring.
FREE AT LAST!! The choice is yours. Status quo or Clio, keeping
abreast of new opportunities in the information world. OCLC=92s product
commits you to existing proprietary systems. Clio offers you all
the stability and features of the current systems while at the same time
allowing you to sample newly emerging opportunities. You may choose
to seamlessly transition part or all of your operation when it makes
sense for you.
The Clio System is the one proven, complete ILL system that is your
ticket to freedom and choice. All the current capabilities combined
with the new technology in one package. =
;
Not bound to any one bibliographic service, it expands your horizons and
makes your library a true portal to the world of information and resource
sharing.
Check out the details at
<http://ww=
w.cliosoftware.com>
Larry and Dorothy Perkins
Clio Software
114 Bedford Rd.
New Boston, NH 03070
T: 603-487-2391
F: 603-487-2833
URL:
<http://cliosoft=
ware.com>
--=====================_588783636==_.ALT--
=========================================================================
Date: Tue, 30 Jan 2001 08:46:12 -0500
Reply-To: Mary McGrath
Sender: ILL Records Management Software User's Group
From: Mary McGrath
Subject: notes when doing *completes*
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
I was wondering if there was a spot we could add initials along with the
date we update in *completes*?
The ideal spot would be right next to the "date last updated" but if anyone
knows of another field, please let me know and how to do it.
We are having numerous books get back on our shelves without getting
checked back in our catalog. They are updated in CLIO but it would be
helpful to have the persons initials who did the updating so we could
correct them on the other steps involved in the process.
Thanks,
Mary McGrath
=========================================================================
Date: Tue, 30 Jan 2001 09:24:54 -0800
Reply-To: armine.bagdasarian@regiscollege.edu
Sender: ILL Records Management Software User's Group
From: Armine Bagdasarian
Organization: Regis College
Subject: Billing for a lost book!
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Could someone please tell me how to send a bill for a lost book? We are
a lending free library and I am not familiar with invoicing in general.
I will greatly appreciate your help!
Thanks.
Armine Bagdasarian
=========================================================================
Date: Tue, 30 Jan 2001 11:33:09 -0600
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Patron Database
Comments: To: "Totans, Joann B"
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Joann,
I am not sure why some patrons have been removed from your patron table but
you can create a new patron record for this individual by doing the
following.
1. Search for a request that the patron submitted that is in your borrowing
request table. Search by patron.
2. Once you have found a request then double click on the ILL number. In
the Borrowing Request Details Form select Edit Record. In edit mode select
"no" from the drop down option entitled Matched.
3. Return to the Borrowing Main Menu and select the Search Patron Database.
4. From the Patron Search screen select Review New Patrons. The patron you
have unmatched should appear. At this time select Create New Patron Record.
At this time you can enter all the information required.
Judd Knight
Clio Software Support
----- Original Message -----
From: "Totans, Joann B"
To: "'Judd Knight'"
Sent: Monday, January 29, 2001 2:21 PM
Subject: Patron Database
> Hi Judd,
>
> I am having a problem with the patron database.
>
> Wednesday I decided I wanted to utilize the City and State area in the
> patron field. I clicked on Administration then went in to open tables then
> to patron and it brought up a Excel form which I printed, then I did my
> usually uploading and downloading.
> Today I went in to the patron search to start entering the information in
> City and State and there are some patrons missing. How do I enter these
> patrons back in the Clio Database, and why where they deleted?
> In the Patron search it only says Review New Patron, Print and Return to
> Borrowing Menu.
> I tried going through the Administration and it doesn't let you add there
> either. Do I have to wait until I have a patron that doesn't match the
> information that I have?
>
> JoAnn Totans
> Brookhaven National Laboratory
> Building 477A / P.O. Box 5000
> Interlibrary Loan
> Upton, New York 11973-5000
> Tele 631-344-3138
> Fax: 631-344-2090
> totans@bnl.gov
>
>
=========================================================================
Date: Wed, 31 Jan 2001 09:43:19 -0500
Reply-To: Larry Perkins
Sender: ILL Records Management Software User's Group
From: Larry Perkins
Subject: ClioRequest is Free
Mime-Version: 1.0
Content-Type: multipart/alternative;
boundary="=====================_761323488==_.ALT"
--=====================_761323488==_.ALT
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To our customers,
The impending release of ISO software that will allow Clio to communicate=
with
Docline and perform peer-to-peer messaging has made what was once an opti=
onal
module now an integral part of our overall design plan. =20
Until now, ClioRequest has been an add-on module that facilitates the
processing of patron initiated requests. Accepting an email message from=
a web
page, ClioRequest allows staff to automatically or manually direct reques=
ts to
a variety of destinations for fulfillment. OCLC Direct Request, Document
suppliers such as Infotrieve and the British Library via ARTEmail, other
libraries via human readable email, ALA forms for faxing or mailing, have=
all
been a click away. =93Let your patrons do the typing=94 has been our mot=
to. The
more than 100 libraries using ClioRequest have enjoyed the time and cost
savings. No re-keying is a great help.
Now as we move to the next level of development of our products, we find =
that
the functions available in ClioRequest are really necessary to achieve ou=
r
plans. Clio 3.0 interface will make the functions in it available
transparently to staff.=20
So, we are bundling ClioRequest and Clio as one product for all future
purchases. The will be no increase in price - effectively, the $1,000
ClioRequest module will be provided free of charge. Clio remains the mos=
t cost
effective solution available for the ILL office.
For all our current customers, ClioRequest is now available as a free upg=
rade.=20
Visit our web site at http://www.cliosoftware.com/cliorequestupdateform.h=
tm and
register to receive instructions for downloading.
Larry Perkins
Clio Software
114 Bedford Rd.
New Boston, NH 03070
T: 603-487-2391
F: 603-487-2833
URL: =20
--=====================_761323488==_.ALT
Content-Type: text/html; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
X-MIME-Autoconverted: from 8bit to quoted-printable by snipe.prod.itd.earthlink.net id GAA21266
To our customers,
The impending release of ISO software that will allow Clio to communicate
with Docline and perform peer-to-peer messaging has made what was once an
optional module now an integral part of our overall design plan.
Until now, ClioRequest has been an add-on module that facilitates the
processing of patron initiated requests. Accepting an email message
from a web page, ClioRequest allows staff to automatically or manually
direct requests to a variety of destinations for fulfillment. OCLC
Direct Request, Document suppliers such as Infotrieve and the British
Library via ARTEmail, other libraries via human readable email, ALA forms
for faxing or mailing, have all been a click away. =93Let your
patrons do the typing=94 has been our motto. The more than 100
libraries using ClioRequest have enjoyed the time and cost savings.
No re-keying is a great help.
Now as we move to the next level of development of our products, we find
that the functions available in ClioRequest are really necessary to
achieve our plans. Clio 3.0 interface will make the functions in it
available transparently to staff.
So, we are bundling ClioRequest and Clio as one product for all future
purchases. The will be no increase in price - effectively, the
$1,000 ClioRequest module will be provided free of charge. Clio
remains the most cost effective solution available for the ILL
office.
For all our current customers, ClioRequest is now available as a free
upgrade. Visit our web site at
http://www.cliosoftware.com/cliorequ=
estupdateform.htm
and register to receive instructions for downloading.
Larry Perkins
Clio Software
114 Bedford Rd.
New Boston, NH 03070
T: 603-487-2391
F: 603-487-2833
URL: <http://cli=
osoftware.com>
--=====================_761323488==_.ALT--
=========================================================================
Date: Wed, 31 Jan 2001 10:09:45 -0600
Reply-To: Ursula Scholz
Sender: ILL Records Management Software User's Group
From: Ursula Scholz
Subject: Question for current ClioRequest users
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: quoted-printable
Hi everyone,
We've been using Clio for about a year, but don't have ClioRequest. Now =
that Larry et al. are offering it for free, though, it seems too good to =
pass up. My question is: How much time/support did you need from your =
systems people in getting ClioRequest set up and functioning? Or is it =
easy enough that your average librarian could get it running herself? Any =
insights appreciated.
Thanks,
Ursula
****************************
Ursula Scholz
uscholz@luc.edu / 773-508-2636
Interlibrary Loan Librarian
Cudahy Library
Loyola University Chicago
=========================================================================
Date: Wed, 31 Jan 2001 10:43:52 -0600
Reply-To: Joan Sommer
Sender: ILL Records Management Software User's Group
From: Joan Sommer
Subject: Re: Question for current ClioRequest users
In-Reply-To:
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
I, too, would appreciate hearing from ClioRequest users. Not only re:
time/support requirements but in general your experiences and any problems.
Thanks.
Joan
Joan Sommer
Head, Interlibrary Loan
Marquette University Libraries
Email: joan.sommer@marquette.edu
Phone: 414-288-1997
Fax: 414-288-5324
Snail Mail: P.O. Box 3141
Milwaukee, WI 53201-3141
=========================================================================
Date: Wed, 31 Jan 2001 08:58:58 -0800
Reply-To: "Kappus, Theresa"
Sender: ILL Records Management Software User's Group
From: "Kappus, Theresa"
Subject: Question for current ClioRequest users
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
It would be helpful if current CLIO request users could share your
procedures or workflow documentation, too. We have had Clio Request for some
time and have done a few tests with it and like what we see. However, we
have not had enough time (or staff) to figure out how to implement it and
switch from the "old ways".
Thanks,
Theresa Kappus
Interlibrary Loan & Distant Learner Services
Foley Center - Gonzaga University
509-323-6534
kappus@its.gonzaga.edu
=========================================================================
Date: Wed, 31 Jan 2001 12:13:44 -0500
Reply-To: Ben Hogben
Sender: ILL Records Management Software User's Group
From: Ben Hogben
Subject: Re: Question for current ClioRequest users
Comments: To: Ursula Scholz
MIME-version: 1.0
Content-type: text/plain; charset=us-ascii
Content-transfer-encoding: 7BIT
Ursula Scholz wrote:
> Hi everyone,
>
> We've been using Clio for about a year, but don't have ClioRequest. Now that Larry et al. are offering it for free, though, it seems too good to pass up. My question is: How much time/support did you need from your systems people in getting ClioRequ
est set up and functioning? Or is it easy enough that your average librarian could get it running herself? Any insights appreciated.
>
> Thanks,
> Ursula
>
> ****************************
> Ursula Scholz
> uscholz@luc.edu / 773-508-2636
> Interlibrary Loan Librarian
> Cudahy Library
> Loyola University Chicago
Hi Ursula,
We purchased and installed Clio request last summer (2000). We did not have trouble installing it but did have a fare amount of difficulty configuring it. Both our systems person and myself spent a great deal of time on it. We received documentation expl
aining how to install but not configure. When I asked about supporting documentation (at that time) I was told that it was in the works.
Hopefully it is now available.
Regards,
Ben
--
Ben Hogben, Access Services Manager
Ithaca College Library
bhogben@ithaca.edu
Phone: (607) 274-1689
=========================================================================
Date: Wed, 31 Jan 2001 11:45:46 -0700
Reply-To: "Buckley, Julie"
Sender: ILL Records Management Software User's Group
From: "Buckley, Julie"
Subject: Re: Question for current ClioRequest users
Comments: To: "Kappus, Theresa"
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Hi Theresa at lovely Gonzaga, one of our favorite libraries!
we purchased ClioRequest quite a while ago. It sounded really terrific, and
it is, of course, with 2 exceptions:
1. direct requested items cost more in OCLC, wether ClioRequest or
ILLDirect from Firstsearch. According to my OCLC Sales Institution Detail
Report (monthly) the following charges apply:
ILL Request $ 0
ILL Request Review $ 0.50
ILL Direct Profiled Prod $ 1.33
These charges were raised to the current high level shortly after we, WLN,
merged with OCLC.
2. I have set up ILLDirect to direct produce LOANS of books and AV for
faculty, staff, students and grad students if there are free lending
libraries in the holding path. However, this works only of the patron
supplies the OCLC number. If s/he doesn't, the request goes to the REVIEW
file and requires staff intervention anyway. You can pull up the record in
ClioRequest and add the OCLC number to the record, but then where is the
convenience?
I have decided not to use ILLDirect or ClioRequest for copies. It is
preferrable to pick locations from the union list holdings.
Julie Buckley
Head of Public Services (ILL/Circ/Reserves)
Montana Tech Library MZJ
Butte MT 59701 USA
406 496-4222
-----Original Message-----
From: Kappus, Theresa [mailto:kappus@ITS.GONZAGA.EDU]
Sent: Wednesday, January 31, 2001 9:59 AM
To: CLIO-L@UCONNVM.UConn.Edu
Subject: [CLIO] Question for current ClioRequest users
It would be helpful if current CLIO request users could share your
procedures or workflow documentation, too. We have had Clio Request for some
time and have done a few tests with it and like what we see. However, we
have not had enough time (or staff) to figure out how to implement it and
switch from the "old ways".
Thanks,
Theresa Kappus
Interlibrary Loan & Distant Learner Services
Foley Center - Gonzaga University
509-323-6534
kappus@its.gonzaga.edu
=========================================================================
Date: Wed, 31 Jan 2001 15:51:32 -0500
Reply-To: Dorothy Porterfield
Sender: ILL Records Management Software User's Group
From: Dorothy Porterfield
Subject: CLIO Request
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
We are currently using CLIO 2.0d, upgraded in January of 2000. Will the
version of CLIO request available at this time for free work with this
version OR is it free only to those who are purchasing CLIO 3.0?
Dee Porterfield
dporterf@messiah.edu
Interlibrary Loan /Murray Library
Messiah College
One College Ave.
Grantham, PA 17027
=========================================================================
Date: Wed, 31 Jan 2001 15:58:04 -0500
Reply-To: robbin.ernest@DUKE.EDU
Sender: ILL Records Management Software User's Group
From: Robbin Ernest
Subject: ClioDoc questions
Comments: To: larry@cliosoftware.com
Mime-Version: 1.0
Content-type: text/plain; charset=us-ascii
Larry
I've been through your website trying to get as much information on ClioDoc
that I can. I do have some outstanding questions that I would like to be
addressed.
1. Delivery method
From what I gather from your postings, email is the delivery method. Did I
overlook the option of using a webserver instead? Given our volume, email is
not a realistic option.
2. ARIEL
How does ClioDoc interact with Clio? Will I be able to transfer incoming
electronic ARIEL documents into the ClioDoc system?
3. TWAIN
What devices are supported by ClioDoc?
I'm sure I am not the only one with these questions, and I'm sure we would like
to hear your response. We appreciate the information.
Robbin Ernest
Head, Document Delivery Services
Duke University
=========================================================================
Date: Wed, 31 Jan 2001 14:08:59 -0700
Reply-To: "Buckley, Julie"
Sender: ILL Records Management Software User's Group
From: "Buckley, Julie"
Subject: Re: Question for current ClioRequest users
Comments: To: Dorothy Porterfield
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Dorothy,
yes I know, but it also costs $ 0.50 per request. We are a small and very
specialized school, and we also do ILL for local businesses. Only a small
number of our ILL requests for copies are from FirstSearch. We also buy
blocks of searches from FirstSearch, so it is being used very judiciously.
You know what that means!
I do love ILLDirect , and I find the extra cost connected with each request
shameful! There, I said it!
Julie Buckley
Head of Public Services (ILL/Circ/Reserves)
Montana Tech Library MZJ
Butte MT 59701 USA
406 496-4222
-----Original Message-----
From: Dorothy Porterfield [mailto:dporterf@messiah.edu]
Sent: Wednesday, January 31, 2001 2:04 PM
To: JBuckley@MTECH.EDU
Subject: Re: [CLIO] Question for current ClioRequest users
Julie,
Did you know that you can set up ILL Direct Request to put all journal
requests into your Review file? I like that feature because I, too, want to
choose the lenders from my custom holdings groups. The really nice thing
about having it go into your review file is that the patron has to find a
valid article in First Search and then all that typing is automatically
entered into your review work form, usually including the ISSN. Then I just
use the "apply" command after finding the record and choosing a lending
string. It works like a charm, saving me lots of typing and also the
frustration of trying to read a patron's handwriting or to decipher
incomplete citations.
Dee Porterfield
dporterf@messiah.edu
Interlibrary Loan /Murray Library
Messiah College
One College Ave.
Grantham, PA 17027
=========================================================================
Date: Wed, 31 Jan 2001 15:09:44 -0600
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: CLIO Request
Comments: To: Dorothy Porterfield
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Dorothy,
The free version will work with Clio 2.0d.
Judd Knight
Clio Software Support
----- Original Message -----
From: "Dorothy Porterfield"
To:
Sent: Wednesday, January 31, 2001 2:51 PM
Subject: [CLIO] CLIO Request
> We are currently using CLIO 2.0d, upgraded in January of 2000. Will the
> version of CLIO request available at this time for free work with this
> version OR is it free only to those who are purchasing CLIO 3.0?
>
>
>
> Dee Porterfield
> dporterf@messiah.edu
> Interlibrary Loan /Murray Library
> Messiah College
> One College Ave.
> Grantham, PA 17027
>