=========================================================================
Date: Mon, 1 May 2000 15:37:16 -0400
Reply-To: Tom Tran
Sender: ILL Records Management Software User's Group
From: Tom Tran
Subject: CLIO & Windows 2000
Comments: To: Larry Perkins
In-Reply-To:
MIME-Version: 1.0
Content-Type: TEXT/PLAIN; charset=US-ASCII
Hi,
I would like to know if Clio 2.0 is supported under windows 2000
Professional? Do I have to get a different version of Clio and which one
for it to work?
Sincerely,
Tom Tran
State University of New York
Institute of Technology at Utica/Rome
PO Box 3051
Utica, NY 13504-3051
Telephone: (315) 792-7285
fax: (315) 792-7517
=========================================================================
Date: Mon, 1 May 2000 16:05:17 -0400
Reply-To: Kerry OBrien
Sender: ILL Records Management Software User's Group
From: Kerry OBrien
Subject: Clio-help!
MIME-Version: 1.0
Content-Type: text/plain; charset="windows-1252"
Hi,
Just noticed a problem w/ Clio, okay another one, and am wondering if anyone
can help with it. For the first time since we installed 2.0b, none of the
patron status or dept. info, or financial charges, transferred into Clio,
for the entire month of April. Previous months contain all this
information. Has anyone had this problem or can anyone suggest a solution?
Thanks so much for your help!
Kerry O'Brien
Interlibrary Loan Coordinator
Emerson College Library
=========================================================================
Date: Mon, 1 May 2000 17:09:27 -0400
Reply-To: "Carter,Judith"
Sender: ILL Records Management Software User's Group
From: "Carter,Judith"
Subject: Does your :SHIP TO: measure up?
Comments: To: ILL-L , PFW ,
LIBSOFT
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Attention all OCLC ILL participants ... even those who don't use ILL =
ME:
One of the new features of ILL Micro Enhancer for Windows Ver 2.0 =
allows
Lenders to print mailing labels when they reply Yes to "Can you =
supply?"
The label is formatted using the :SHIP TO: field of the Borrower's =
request.
The ILL ME mailing labels have size parameters of 5 lines of 27 =
characters
each. The 6th line is the ILL record number. Each line of an address =
is
separated from the next by a / (slash). When the line of an address =
exceeds
27 characters or there are more than 5 lines, ILLME prints a mailing =
label
with all ####s and the ILL record number to indicate the address didn't =
fit
in the 5 x 27 parameters.
I've been asked by several lenders to help spread the word to other =
OCLC
members to please edit the :SHIP TO: fields of your Constant Data =
records so
they can use this time-saving feature. They have been getting many =
labels
of ####s due to improperly formatted addresses. For each of these, =
they
have to stop & write out a label manually. It is an honest mistake, in =
the
past, there have been no guidelines regarding the format of the =
Borrower's
address beyond using the slashes. With this new feature, we hope =
everyone
will make a change to improve their own lending and their lending =
partners'
productivity.=20
To edit the Constant Data records, type 'cdi' to get a list of all =
your
records. Select one and edit the :SHIP TO: field so the address has =
only 27
characters per line (including spaces) and only 5 lines, each line =
separated
by a / (slash). There is no need to put spaces before or after the =
slash.
Abbreviate as much as you can as long as the address is useful for the
delivery agency. Send the edit '' and replace 'rep' the =
record.
If you have several records, highlight and copy the new :SHIP TO: field =
so
you can paste it into the next record.
Even if you don't use ILLME or don't use the mailing label function, =
your
Lenders might and that means you get your materials faster. =20
If we've piqued your interest: To use the mailing label function, in =
the
Batch Update Settings window select the check box that reads 'Print =
Labels
from records of Yes(Copies) and Yes(Loans).' Make sure you have the =
correct
label paper in your printer when you run the update. (Laser printer =
labels
should measure 1 in x 2 5/8 in, suggested is Avery Address Labels =
#5160.
Continuous pin feed printer labels should measure 15/16 in x 2 =BD in, =
3
labels across. Suggested is Brodart Cat # 86-495-002 Labels or Avery
Standard 4144 Address Labels. This info is available in Help.) If you =
have
2 printers available, go to Tools, Options, Printers to select the =
second
printer as your Label printer. When the update is completed, the =
labels
print and are then peeled off & affixed to your regular ILL shipping =
label.=20
Thank you for your attention,
Judith
P.S. Since you are already editing your Constant Data records ... why =
not
delete that outdated :BORROWING NOTE: that says "Please Conditional No
responses" ... ;-)
Judith Carter
OCLC ILL Product Manager and 'Reason for No' advocate
CarterJ@oclc.org
1-800-848-5878=20
=========================================================================
Date: Tue, 2 May 2000 08:08:13 -0400
Reply-To: "Carter,Judith"
Sender: ILL Records Management Software User's Group
From: "Carter,Judith"
Subject: Addition to 'Reasons for No' Report
Comments: To: ILL-L , PFW ,
Multiple recipients of list LIBSOFT
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
OCLC member libraries are starting to use the capabilities of the 'Reasons
for No' feature and the free reports to evaluate lending fill rates and
reasons for those rates. Lenders are identifying the items for which they
respond 'not owned,' 'lost,' or 'lacking' to correct holdings and union list
data in OCLC's WorldCat as well as their local catalogs.
To assist in this database clean up, users have asked us to add the OCLC
bibliographic record number to the 'Reasons for No' report data for both
Lending and Borrowing. This change has been implemented with the April 2000
report, available in early May.
For more information about the 'Reasons for No' enhancement and the
associated reports, see Technical Bulletin 233 at
http://www.oclc.org/oclc/tb/tb233/frames_man.htm
We appreciate the valuable suggestions from our member libraries. Thank you
for your contributions to the service.
Judith Carter
OCLC ILL Product Manager
CarterJ@oclc.org
1-800-848-5878
=========================================================================
Date: Tue, 2 May 2000 13:18:38 -0400
Reply-To: "Carter,Judith"
Sender: ILL Records Management Software User's Group
From: "Carter,Judith"
Subject: Re: Does your :SHIP TO: measure up?
Comments: To: "ILL-L@listserv.acns.nwu.edu"
Comments: cc: PFW , LIBSOFT
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
What I worked out for one site was something like this:
ILL Dept Library Name/P.O.Box nnnn/City, ST 00000/For UPS:nnnn Street/City,
ST 00001
Judith Carter
-----Original Message-----
From: iponce [mailto:iponce@knox.edu]
Sent: Tuesday, May 02, 2000 12:09 PM
To: ILL-L@listserv.acns.nwu.edu
Cc: 'PFW'; 'CLIO-L@UCONNVM.UConn.Edu'; 'LIBSOFT'
Subject: Re: Does your :SHIP TO: measure up?
How do you enter information when your street address zip code is
different that you PO box zip code?
Irene
=========================================================================
Date: Wed, 3 May 2000 10:23:15 -0500
Reply-To: Maribeth Needels
Sender: ILL Records Management Software User's Group
From: Maribeth Needels
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
If a record is updated to rec in CLIO but has not been updated to shipped
in OCLC, when updating through the microenhancer it will show up as an
error. If the original sender forgets to update the record, the request
moves on to another lender who then updates the record to shipped. If at
this point I download shipped records through the microenhancer to CLIO,
the Clio record will read "Clio status: rec copy,OCLC status:SHIPPED" .
MY QUESTION: Will CLIO hold the lender symbol to match the CLIO
status of rec copy or will CLIO change the lender symbol to match the OCLC
status of SHIPPED? I am wanting to know how to tell an updating error
(entering the wrong il number as rec) from a duplicate request without
going back and reviewing paper copies of the request records.
Thanks for your help with this.
Maribeth Needels
Southeast MO State Univ (SEM)
=========================================================================
Date: Wed, 3 May 2000 14:01:47 -0500
Reply-To: "Lyndra S. Givens"
Sender: ILL Records Management Software User's Group
From: "Lyndra S. Givens"
Subject: South Texas help?
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
Could somebody using Clio, especially Clio Request, especially a medium to
small sized library, in South Texas please email me? I don't really have a
specific question or problem, I just haven't been able to get any training
on it yet and have a bad feeling that we're not getting the best out of
it. I'd like to learn about how it's going in a live system that I could
maybe come see.
Lyndra Givens
Lyndra S. Givens (lgivens@tamiu.edu), reference/interlibrary loan librarian
Texas A&M International University, Sue & Radcliffe Killam Library
5201 University Blvd. Laredo TX 78041
ph(956)326-2119 / fax (956)326-2120 / ref desk (956)326-2138
OCLC symbol TLS, ARIEL 165.95.220.13
=========================================================================
Date: Wed, 3 May 2000 15:40:48 -0500
Reply-To: "Truesdell,Cheryl"
Sender: ILL Records Management Software User's Group
From: "Truesdell,Cheryl"
Subject: Re: CLIO Assistance Needed & Concerns & Questions
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: 7bit
Subject: CLIO Assistance Needed & Concerns & Questions
Author: Truesdel at zzeast1post
Date: 4/25/00 10:37 AM
Our library has recently installed Clio Request and Clio 2.0. After
using both for approximately one month we've found several problems
which affect the efficiency and usefulness of the system. However,
since the software is so new to us we are hoping you have some
solutions to our concerns which we are not aware of.
We are using Clio Request to send requests entered via a web page to
OCLC's ILL Review file. We observe that at the same time the
requests are sent to OCLC's Review file by Clio Request the requests
are sent to the Clio management system with a status of Review. This
causes a series of problems:
1. When requests are Produced in OCLC any abbreviations in the title
are overlaid with full, correct bibliographic information. However,
when these requests are downloaded back to Clio, when Clio does not
match a title exactly with the abbreviated title in the Review
version of the request, Clio creates another request instead of
overlaying the Produced version of the request over the Review version
of the request. In addition, OCLC allows us to resend Unfilled
requests. However, we've found that when we resend an Unfilled
request from the OCLC Save file, Clio creates yet another request (now
we have three copies of the same request) in Clio. This results in
many duplicate requests in Clio. In less than one month we have over
600 requests languishing in the Review status while the produced
requests have already been received and completed. These duplicate
Review requests are clogging the system, skewing statistics, and
rendering the search by patron function for current outstanding
requests unusable and unreliable. We notice that the Clio system
creates a unique Clio ID no. for each request. However, Clio does not
seem to use that number for anything. Why doesn't Clio use this
number to match the Produced requests and resent Unfilled requests
that later may be filled requests with the original
Review requests? It makes better sense to make this the control
number rather than the OCLC ILL number which does not exist yet in
Review Requests and changes with resent Unfilled requests (even
though it is the same request, an added benefit of this would be a
truer picture of turn-around time on requests that have been resent
several times).
2. Clio updates inconsistently. We religiously download the OCLC
Shipped file to Clio, but half the time the requests are not updated
in Clio to Shipped.
3. Clio, also, does not consistently transfer updates to OCLC.
Several times we have updated items to Received in Clio, but not all
of these have transferred to the Microenhancer and then to OCLC.
4. We desperately need the Patron address line to be added to Clio
so that it can be transferred to OCLC. We have had to change our
procedure with Clio and add the patron address to the Patron name
field in OCLC. However, by doing that we have lost the ability to
search by patron name (PA:4,3,1) in OCLC. Since we cannot rely on
Clio to tell us the true current status of all requests by a patron
(see #1 above), we need to be able to at least search OCLC to see a
list of outstanding requests by patron. The presence of the address
in this line has negated that capability.
5. We need to be able to call up items by Clio number on the update
Screen in order to Cancel requests in Review status. Would be nice to
have reasons for cancellations in a drop down box.
6. We need to be able to cancel borrowing requests in Clio not just
to delete them so that we have a complete record of patron's requests
and why they were canceled, such as "our library owns".
7. The patron notifications for photocopies are virtually useless
because all they give is the ILL number and the title of the
periodical. It should show the full citation for each article
ordered.
Cheryl Truesdell
Assistant Library Director
Indiana University - Purdue University Helmke Library
2101 East Coliseum Blvd.
Fort Wayne, IN 46805
Phone: 219-481-6506
email: truesdel@ipfw.edu
=========================================================================
Date: Wed, 3 May 2000 17:04:47 -0400
Reply-To: Mary Jones
Sender: ILL Records Management Software User's Group
From: Mary Jones
Subject: clio problems
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
has anyone had this same problem?
****************
even though we are not opening our desktop in order to keep clio moving
along at an acceptable speed, we are finding that if we have opened clio,
it causes an error of the GDI type in other programs which we might have
need to access. this causes us to have to shut down and restart the whole
works which is really wearing me down and out-must be the end of the
semester. this began occurring only after we upgraded clio to 2.0.
****************************************************
Mary Moore Jones/ILL Associate
GCSU - Russell Library
CBX 043
Milledgeville, GA 31061
V 912 445-4047 F 912445-2946 Ariel 168.16.202.83
mjones@mail.gcsu.edu
****************************************************
Georgia's Public Liberal Arts University
=========================================================================
Date: Wed, 3 May 2000 15:24:33 -0600
Reply-To: "Buckley, Julie"
Sender: ILL Records Management Software User's Group
From: "Buckley, Julie"
Subject: Re: CLIO Assistance Needed & Concerns & Questions
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
We are a small library and know most of our patrons. So we can affort =
the
luxury of sending these direct requests "to profile" in OCLC, which
eliminates the REVIEW problem.
We also use Cliorequest, and the feature of ordering by entering the =
OCLC
number is really nice. We are using the html form supplied by Clio, and =
have
not been able to get it to work yet.It still ends up in the e-mail box.
I noticed there is no field for the oclc number in this form.=20
Has anyone developed a sturdy plain web form, and is willing to share =
it? I
would light a candle in the chapel of my heart for such a person!
Julie Buckley=A0=A0=A0=A0=A0=A0=A0 MZJ
Montana Tech Library - ILL - Circ
1300 W Park St
Butte MT 59701 USA
Voice: 406 496-4222
Fax:=A0=A0=A0 406 496-4133
ARIEL: 207.196.168.128
-----Original Message-----
From: Truesdell,Cheryl [mailto:Truesdel@IPFW.EDU]
Sent: Wednesday, May 03, 2000 2:41 PM
To: CLIO-L@UCONNVM.UConn.Edu
Subject: Re: [CLIO] CLIO Assistance Needed & Concerns & Questions
Subject: CLIO Assistance Needed & Concerns & Questions
Author: Truesdel at zzeast1post
Date: 4/25/00 10:37 AM
Our library has recently installed Clio Request and Clio 2.0.
After
using both for approximately one month we've found several
problems
which affect the efficiency and usefulness of the system.
However,
since the software is so new to us we are hoping you have =
some
solutions to our concerns which we are not aware of.
We are using Clio Request to send requests entered via a web =
page
to
OCLC's ILL Review file. We observe that at the same time the
requests are sent to OCLC's Review file by Clio Request the
requests
are sent to the Clio management system with a status of =
Review.
This
causes a series of problems:
1. When requests are Produced in OCLC any abbreviations in =
the
title
are overlaid with full, correct bibliographic information.
However,
when these requests are downloaded back to Clio, when Clio =
does
not
match a title exactly with the abbreviated title in the =
Review
version of the request, Clio creates another request instead =
of
overlaying the Produced version of the request over the =
Review
version
of the request. In addition, OCLC allows us to resend =
Unfilled
requests. However, we've found that when we resend an =
Unfilled
request from the OCLC Save file, Clio creates yet another =
request
(now
we have three copies of the same request) in Clio. This =
results
in
many duplicate requests in Clio. In less than one month we =
have
over
600 requests languishing in the Review status while the =
produced
requests have already been received and completed. These
duplicate
Review requests are clogging the system, skewing statistics, =
and
rendering the search by patron function for current =
outstanding
requests unusable and unreliable. We notice that the Clio =
system
creates a unique Clio ID no. for each request. However, Clio =
does
not
seem to use that number for anything. Why doesn't Clio use =
this
number to match the Produced requests and resent Unfilled =
requests
that later may be filled requests with the original
Review requests? It makes better sense to make this the =
control
number rather than the OCLC ILL number which does not exist =
yet in
Review Requests and changes with resent Unfilled requests =
(even
though it is the same request, an added benefit of this would =
be a
truer picture of turn-around time on requests that have been
resent
several times).
2. Clio updates inconsistently. We religiously download the =
OCLC
Shipped file to Clio, but half the time the requests are not
updated
in Clio to Shipped.
3. Clio, also, does not consistently transfer updates to =
OCLC.
Several times we have updated items to Received in Clio, but =
not
all
of these have transferred to the Microenhancer and then to =
OCLC.
4. We desperately need the Patron address line to be added =
to
Clio
so that it can be transferred to OCLC. We have had to change =
our
procedure with Clio and add the patron address to the Patron =
name
field in OCLC. However, by doing that we have lost the =
ability to
search by patron name (PA:4,3,1) in OCLC. Since we cannot =
rely on
Clio to tell us the true current status of all requests by a
patron
(see #1 above), we need to be able to at least search OCLC to =
see
a
list of outstanding requests by patron. The presence of the
address
in this line has negated that capability.
5. We need to be able to call up items by Clio number on the
update
Screen in order to Cancel requests in Review status. Would =
be
nice to
have reasons for cancellations in a drop down box.
6. We need to be able to cancel borrowing requests in Clio =
not
just
to delete them so that we have a complete record of patron's
requests
and why they were canceled, such as "our library owns".
7. The patron notifications for photocopies are virtually =
useless
because all they give is the ILL number and the title of the
periodical. It should show the full citation for each =
article
ordered.
Cheryl Truesdell
Assistant Library Director
Indiana University - Purdue University Helmke Library
2101 East Coliseum Blvd.
Fort Wayne, IN 46805
Phone: 219-481-6506
email: truesdel@ipfw.edu
=========================================================================
Date: Thu, 4 May 2000 07:53:51 -0400
Reply-To: Sarah Akers
Sender: ILL Records Management Software User's Group
From: Sarah Akers
Subject: Clio Problem
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Twice in the last 24 hours, Clio has hung up when we
click on "Exit". The only way to break out is to hit
Control/Alt/Delete. This results in a windows message
that "the program is not responding". Has anyone else
experienced this problem, and is there a fix? We are running
CLIO 2b.
Sarah M. Akers
Interlibrary Loan
University of Akron, Akron, OH
=========================================================================
Date: Thu, 4 May 2000 14:10:50 -0500
Reply-To: Sean Buchanan
Sender: ILL Records Management Software User's Group
From: Sean Buchanan
Subject: Re: Needed & Concerns & Questions...
Comments: To: Truesdel@IPFW.EDU, JBuckley@MTECH.EDU
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: quoted-printable
** Low Priority **
If you have more than one computer that updates clio via cliorequest you =
must have a separate ID on each computer... or else you will create =
duplicates and lose control with ClioID... under OCLC settings, each =
computer should have a different (1 letter) ID... From my experience, =
this could be the source of all confusion.
On our web form/template we input patron address information in the =
'Notes' field and it will show up in the :BORROWING NOTES: field of OCLC =
review files. Also, appended to the front of this field is...
ClioID: ?0001234////
(the question mark indicated the single letter ID set within ClioRequest)
this should not be altered in any way.
we have a two part form that has been stable for 9 months...
http://library.tamu.edu/ill/=20
then choose Request Form
you can use view source to see the patron information form
it contains javascript so you may ask if you have questions...
the second part of the form is written in both javascript and asp =
(requires Windows NT as an operating system)
so there are significant parts of this form that you cannot see because it =
is dynamic... but please ask if you need assistance. I will do what i =
can.
Hope this helps....
D. Sean Buchanan
Webpage Editor, Interlibrary Services
Sterling C. Evans Library
Texas A&M University
College Station, Texas, USA 77843-5000
fax: 409-862-1841
=========================================================================
Date: Fri, 5 May 2000 12:07:35 -0400
Reply-To: Larry Perkins
Sender: ILL Records Management Software User's Group
From: Larry Perkins
Subject: ClioRequest problems with duplicate records
Mime-Version: 1.0
Content-Type: multipart/alternative;
boundary="=====================_186001075==_.ALT"
--=====================_186001075==_.ALT
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
X-MIME-Autoconverted: from 8bit to quoted-printable by ssi.media3.net id MAA10716
ClioRequest users:
Please be sure to not change or alter the ClioID number or remove the 4 /=
///'s
at the end of the number. ClioRequest puts this into the Borrowing Notes=
field
so that downloaded Produced or Shipped records can be properly matched to=
the
records stored in the Clio database by ClioRequest.
The operating instructions included with ClioRequest state:
"You may edit any field displayed on the detail screen. However, do not =
remove
or alter the ClioID sub-field within the Borrowing Notes field. Put your=
own
Borrowing Note after the four slashes (=91////=92). "
Thanks,
Larry Perkins
Clio Software
114 Bedford Rd.
New Boston, NH 03070
T: 603-487-2391
F: 603-487-2833
URL: =20
--=====================_186001075==_.ALT
Content-Type: text/html; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
X-MIME-Autoconverted: from 8bit to quoted-printable by ssi.media3.net id MAA10716
ClioRequest users:
Please be sure to not change or alter the ClioID number or remove the 4
////'s at the end of the number. ClioRequest puts this into the
Borrowing Notes field so that downloaded Produced or Shipped records can
be properly matched to the records stored in the Clio database by
ClioRequest.
The operating instructions included with ClioRequest state:
"You may edit any field displayed on
the detail screen. However, do not remove or alter the ClioID
sub-field within the Borrowing Notes field. Put your own Borrowing
Note after the four slashes (=91////=92). "
Thanks,
Larry Perkins
Clio Software
114 Bedford Rd.
New Boston, NH 03070
T: 603-487-2391
F: 603-487-2833
URL:
<http://cliosoft=
ware.com>
--=====================_186001075==_.ALT--
=========================================================================
Date: Mon, 8 May 2000 13:44:49 -0600
Reply-To: gheidema@tiu.edu
Sender: ILL Records Management Software User's Group
From: Gail Heideman
Organization: Trinity International University
Subject: Barcodes on bookstraps
In-Reply-To: <4.1.20000505120216.01a3fdf0@cliosoftware.com>
I have seen a few Clio books with barcodes on the book straps
printed from Clio.
To the libraries that do this, how do you set this up?
Thanks for your help,
Gail Heideman
Interlibrary Loan
Rolfing Library
2065 Half Day Rd.
Deerfield, IL 60015
Voice:(847)317-4008
FAX:(847)317-4012
gheidema@tiu.edu
=========================================================================
Date: Mon, 8 May 2000 15:25:59 -0500
Reply-To: Mark Levi
Sender: ILL Records Management Software User's Group
From: Mark Levi
Organization: Wheaton College
Subject: Barcodes on Bookstraps
MIME-Version: 1.0
Content-type: text/plain; charset=US-ASCII
Content-transfer-encoding: 7BIT
We have been using the new version of CLIO for almost two
months. When the program was first installed, barcodes
would print on the borrowing bookstrapes. However, CLIO has
just recently began printing only the first little vertical line of
the barcode (on the left side) and leaving the remainder blank.
Does anyone know why this is happening? or how to correct
this problem?
Thanks for your help,
_______________
Mark Levi
Document Delivery Coordinator
Buswell Memorial Library
Wheaton College
Wheaton, IL
Email to Mark.A.Levi@wheaton.edu
(630) 752-5843 -- FAX 752-5855
=========================================================================
Date: Tue, 9 May 2000 10:00:22 -0400
Reply-To: Larry Perkins
Sender: ILL Records Management Software User's Group
Comments: RFC822 error: MESSAGE-ID field duplicated. Last occurrence
was retained.
From: Larry Perkins
Subject: Re: Barcodes on bookstraps
In-Reply-To: <200005081845.NAA03065@camelot.trin.edu>
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Hi,
At 01:44 PM 5/8/00 -0600, Gail Heideman wrote:
>I have seen a few Clio books with barcodes on the book straps
>printed from Clio.
>
>To the libraries that do this, how do you set this up?
This was added to Clio 2.0a and is in all subsequent versions.
As was recently posted to this list, if you have Clio 2.0 (not a, b, c, or
d), please let us know and what version/service release of Access you have
(if any).
Larry Perkins
Clio Software
114 Bedford Rd.
New Boston, NH 03070
T: 603-487-2391
F: 603-487-2833
URL:
=========================================================================
Date: Tue, 9 May 2000 11:13:38 -0500
Reply-To: Joe Natale
Sender: ILL Records Management Software User's Group
From: Joe Natale
Organization: Univ of Connecticut Libraries
Subject: Samples of Reports using Access/Excel
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Hi,
I was recently asked by our Reference and Collections Services
departments to extract data from Clio reflecting our borrowing activity
for the last 7 months. I thought I'd share these reports with the
members of the list, especially those new to the list and new to using
Clio.
The University of Connecticut system consists of 5 regional campuses in
addition to a main campus at Storrs, a medical school, and a law school.
The 5 regional campuses are at Torrington, Waterbury, Stamford, Avery
Point and West Hartford. Last September, we began centralizing, at the
Storrs campus, all document delivery and interlibrary loan requests for
3 of the 5 regional campuses. Last month, we added the remaining 2
regional campuses and centralized DD/ILL activity at the Storrs campus
for all the UConn regional campuses. The law school library and the
medical school library operate independently.
The reports included on the web page cited below address borrowing
activity at the Storrs campus and the 5 regional campuses. I thought I
would share this information to demonstrate what Clio is capable of
producing in conjunction with the use of MS Access and MS Excel's export
to HTML function. I know that there are several members of the Clio-L
list that routinely use Access and/or Excel in generating reports for
their own operations, most of which are far more sophisticated than
these. The reports were created by using the Linking Tables or the
Import features in Access to bring forth relevant records from the Clio
data file. Once the correct table was linked/imported (we used the
BorrowingRequestsArchive table) in Access and by employing a series of
filters, the table was copied to an Excel sheet, some fine tuning was
done, and then the sheet was saved as an HTML file.
Some information you'll need to know as you peruse these reports:
We use only 4 status indicators:
FACULTY
STAFF
GRADUATE
UNDERGRADUATE
All department names are abbreviated. Undergraduates are by default
assigned OTHER as a department. We don't track undergraduates by
department.
Some of these reports will take several seconds to load once you click
their links. Please be patient.
Here's where you'll find our reports:
http://www.lib.uconn.edu/docdel/Reports/Reports-2.html
Thank you,
Joe
--
Joseph Natale
Document Delivery/Shared Resources Librarian
University of Connecticut Libraries
369 Fairfield Rd. (U-1005F)
Storrs, CT 06269-1005
860-486-3107 voice
860-486-3593 fax
libadm47@uconnvm.uconn.edu
--------------------------
=========================================================================
Date: Tue, 9 May 2000 12:15:22 -0400
Reply-To: Larry Perkins
Sender: ILL Records Management Software User's Group
From: Larry Perkins
Subject: Clio Position Announcement
Mime-Version: 1.0
Content-Type: multipart/alternative;
boundary="=====================_69029697==_.ALT"
--=====================_69029697==_.ALT
Content-Type: text/plain; charset="us-ascii"
Hello,
As the list of Clio customers continues to grow (approaching 600), we have
come to the point where we need to expand our ability to continue to
provide timely technical support.
Where to look for such help? Where better than this list that reaches most
of our users? You already know about Clio and you are in the business of
providing service.
This is an exciting opportunity to join a growing business. You can work
from anywhere, no need to move to NH. All you need is a phone, a computer
- we will supply one, and internet access. Duties would include answering
the help phone line and responding to email messages. Some are routine,
some very challenging. The hours are flexible, the number of hours
negotiable. Could be a perfect part time job.
We are looking for a person who has interlibrary loan experience and Clio
experience, the more the better. Patience is an absolute necessity. You
will need to have excellent Windows skills as well as good writting,
listening and verbal communication skills. Some systems experience would
be even better.
Salary will be commensurate with experience.
If you might be interested or know of someone who might like to hear more,
send email to dotty@cliosoftware.com and we'll be in touch. If you would
like to be called, send your phone number and the hours that would be
convenient to chat.
Looking forward to hearing from lots of you --
Larry and Dorothy Perkins
Please note new company name and contact info:
Clio Software
114 Bedford Road
New Boston, NH 03070
603-487-2391, 603-487-2833 (Fax)
Clio Software
114 Bedford Rd.
New Boston, NH 03070
T: 603-487-2391
F: 603-487-2833
URL:
--=====================_69029697==_.ALT
Content-Type: text/html; charset="us-ascii"
Hello,
As the list of Clio customers continues to grow (approaching 600), we
have
come to the point where we need to expand our ability to continue to
provide timely technical support.
Where to look for such help? Where better than this list that reaches
most
of our users? You already know about Clio and you are in the business of
providing service.
This is an exciting opportunity to join a growing business. You can work
from anywhere, no need to move to NH. All you need is a phone, a computer
- we will supply one, and internet access. Duties would include answering
the help phone line and responding to email messages. Some are routine,
some very challenging. The hours are flexible, the number of hours
negotiable. Could be a perfect part time job.
We are looking for a person who has interlibrary loan experience and Clio
experience, the more the better. Patience is an absolute necessity. You
will need to have excellent Windows skills as well as good writting,
listening and verbal communication skills. Some systems experience would
be even better.
Salary will be commensurate with experience.
If you might be interested or know of someone who might like to hear
more,
send email to dotty@cliosoftware.com and we'll be in touch. If you would
like to be called, send your phone number and the hours that would be
convenient to chat.
Looking forward to hearing from lots of you --
Larry and Dorothy Perkins
Please note new company name and contact info:
Clio Software
114 Bedford Road
New Boston, NH 03070
603-487-2391, 603-487-2833 (Fax)
<www.cliosoftware.com>
Clio Software
114 Bedford Rd.
New Boston, NH 03070
T: 603-487-2391
F: 603-487-2833
URL:
<http://cliosoftware.com>
--=====================_69029697==_.ALT--
=========================================================================
Date: Tue, 9 May 2000 20:39:45 -0400
Reply-To: Anne Swann
Sender: ILL Records Management Software User's Group
From: Anne Swann
Subject: Archiving again
Comments: To: larry@CLIOSOFTWARE.COM
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: quoted-printable
Dear Larry and the list...
I am still trying to archive our records. We have a a small data base: =
4085 records in lending and 8817 records in borrowing. At this point I am =
trying to archive 2610 and 5063 records from these data bases. Our tech =
people have set our Novell setting at 20,000 maximum record locks. We have =
Command Anti Virus installed.=20
I still get an error message that says "Error in Archive button click 3218 =
couldn't update currently locked."=20
We get the same message for lending and borrowing.=20
Do you have any new ideas??=20
Anne Swann
Thorndike Library
College of the Atlantic
Bar Harbor, ME 04609
=========================================================================
Date: Thu, 11 May 2000 10:27:34 -0400
Reply-To: Katherine Moss
Sender: ILL Records Management Software User's Group
From: Katherine Moss
Subject: A few questions about lending and CLIO
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Hi everyone,
I've been off this list for a while now, and just wanted to ask a few
questions which I hope haven't been discussed too much lately! I apologies
if I'm asking something that you guys have already discussed. Anyway --
these questions all pertain to "lending" and entering new libraries in our
CLIO database (that is, libraries that we lend to). Here they are:
1) How do you enter new libraries in CLIO that have more than one library
sharing the same OCLC
code?
2) Also, how can we get the address that we enter in the "new libraries"
part of CLIO to show up
on the CLIO printouts of our lending requests? What seems to be happening
is, CLIO is reading
the address field of the OCLC record, not the information that we have
entered in our
database. Without the "slashes" in the OCLC address field, it comes out
on our mailing label
with info missing. We use our CLIO printout as a mailing label, so we'd
like it to have an
accurate address on it.
3) What is the best way to manually enter paper lending requests that we
receive from other
libraries in our consortium that do not use OCLC? We have quite a few of
these. The other
libraries send us paper forms and we want to add these requests to our
database, so that we
get accurate statistics. I have noticed that there is a way to enter an
ALA request, but
it seems to be looking for an OCLC code, which these libraries don't
have. Also, I could enter
them all under the same code, if I knew the answer to question one above.
Thanks for any help you can provide!
Katherine Moss
Reference/Circulation/ILL Librarian
The College of Saint Rose
432 Western Ave.
Albany, NY 12203
(518) 454-2154
mossk@mail.strose.edu
=========================================================================
Date: Thu, 11 May 2000 10:42:18 -0400
Reply-To: "Grove, Betty"
Sender: ILL Records Management Software User's Group
From: "Grove, Betty"
Subject: Re: A few questions about lending and CLIO
Comments: To: Katherine Moss
MIME-Version: 1.0
Content-Type: text/plain
Hi,
I can tell you how I handle question #3. Any requests I receive that are
non-OCLC requests, I click on the "Input ALA form."
They are then assigned a minus number (e.g.-123). I fill in all the
information that is requested on the form. Then I write down that number
that is assigned to that request (this is very important), then I save the
request. Then I go back to "update lending requests" and enter that number ,
e.g., -123, and update the information. This way, I have a record of all
lending requests.
Hope that helps.
Betty Grove/ILL Technician
Brevard Comm. College Library/Cocoa Campus
Cocoa, FL
> -----Original Message-----
> From: Katherine Moss [SMTP:mossk@MAIL.STROSE.EDU]
> Sent: Thursday, May 11, 2000 10:28 AM
> To: CLIO-L@UCONNVM.UConn.Edu
> Subject: [CLIO] A few questions about lending and CLIO
>
> Hi everyone,
>
> I've been off this list for a while now, and just wanted to ask a few
> questions which I hope haven't been discussed too much lately! I apologies
> if I'm asking something that you guys have already discussed. Anyway --
> these questions all pertain to "lending" and entering new libraries in our
> CLIO database (that is, libraries that we lend to). Here they are:
>
> 1) How do you enter new libraries in CLIO that have more than one library
> sharing the same OCLC
> code?
>
> 2) Also, how can we get the address that we enter in the "new libraries"
> part of CLIO to show up
> on the CLIO printouts of our lending requests? What seems to be
> happening
> is, CLIO is reading
> the address field of the OCLC record, not the information that we have
> entered in our
> database. Without the "slashes" in the OCLC address field, it comes out
> on our mailing label
> with info missing. We use our CLIO printout as a mailing label, so we'd
> like it to have an
> accurate address on it.
>
> 3) What is the best way to manually enter paper lending requests that we
> receive from other
> libraries in our consortium that do not use OCLC? We have quite a few
> of
> these. The other
> libraries send us paper forms and we want to add these requests to our
> database, so that we
> get accurate statistics. I have noticed that there is a way to enter an
> ALA request, but
> it seems to be looking for an OCLC code, which these libraries don't
> have. Also, I could enter
> them all under the same code, if I knew the answer to question one
> above.
>
> Thanks for any help you can provide!
>
> Katherine Moss
> Reference/Circulation/ILL Librarian
> The College of Saint Rose
> 432 Western Ave.
> Albany, NY 12203
> (518) 454-2154
> mossk@mail.strose.edu
=========================================================================
Date: Thu, 11 May 2000 08:53:29 -0600
Reply-To: Jane Heitman
Sender: ILL Records Management Software User's Group
From: Jane Heitman
Subject: Re: A few questions about lending and CLIO
Comments: To: "Grove, Betty"
In-Reply-To: <3B81D5C07C3BD111865E0000F8773029024B3476@cocoaex.brevard.cc.fl.us>
MIME-Version: 1.0
Content-Type: TEXT/PLAIN; charset=US-ASCII
Hi, all,
This is what I do, too. Just wanted to add, as a workflow tip that works
for us--we do this updating at the same time we update the OCLC
requests. That way we always know what has been updated & what
hasn't. But you probably already figured this out.
Jane Heitman, ILL
Mesa State College
Grand Junction CO
On Thu, 11 May 2000, Grove, Betty wrote:
> Hi,
> I can tell you how I handle question #3. Any requests I receive that are
> non-OCLC requests, I click on the "Input ALA form."
> They are then assigned a minus number (e.g.-123). I fill in all the
> information that is requested on the form. Then I write down that number
> that is assigned to that request (this is very important), then I save the
> request. Then I go back to "update lending requests" and enter that number ,
> e.g., -123, and update the information. This way, I have a record of all
> lending requests.
> Hope that helps.
> Betty Grove/ILL Technician
> Brevard Comm. College Library/Cocoa Campus
> Cocoa, FL
>
> > -----Original Message-----
> > From: Katherine Moss [SMTP:mossk@MAIL.STROSE.EDU]
> > Sent: Thursday, May 11, 2000 10:28 AM
> > To: CLIO-L@UCONNVM.UConn.Edu
> > Subject: [CLIO] A few questions about lending and CLIO
> >
> > Hi everyone,
> >
> > I've been off this list for a while now, and just wanted to ask a few
> > questions which I hope haven't been discussed too much lately! I apologies
> > if I'm asking something that you guys have already discussed. Anyway --
> > these questions all pertain to "lending" and entering new libraries in our
> > CLIO database (that is, libraries that we lend to). Here they are:
> >
> > 1) How do you enter new libraries in CLIO that have more than one library
> > sharing the same OCLC
> > code?
> >
> > 2) Also, how can we get the address that we enter in the "new libraries"
> > part of CLIO to show up
> > on the CLIO printouts of our lending requests? What seems to be
> > happening
> > is, CLIO is reading
> > the address field of the OCLC record, not the information that we have
> > entered in our
> > database. Without the "slashes" in the OCLC address field, it comes out
> > on our mailing label
> > with info missing. We use our CLIO printout as a mailing label, so we'd
> > like it to have an
> > accurate address on it.
> >
> > 3) What is the best way to manually enter paper lending requests that we
> > receive from other
> > libraries in our consortium that do not use OCLC? We have quite a few
> > of
> > these. The other
> > libraries send us paper forms and we want to add these requests to our
> > database, so that we
> > get accurate statistics. I have noticed that there is a way to enter an
> > ALA request, but
> > it seems to be looking for an OCLC code, which these libraries don't
> > have. Also, I could enter
> > them all under the same code, if I knew the answer to question one
> > above.
> >
> > Thanks for any help you can provide!
> >
> > Katherine Moss
> > Reference/Circulation/ILL Librarian
> > The College of Saint Rose
> > 432 Western Ave.
> > Albany, NY 12203
> > (518) 454-2154
> > mossk@mail.strose.edu
>
=========================================================================
Date: Thu, 11 May 2000 10:08:43 -0600
Reply-To: gheidema@tiu.edu
Sender: ILL Records Management Software User's Group
From: Gail Heideman
Organization: Trinity International University
Subject: Re: A few questions about lending and CLIO
In-Reply-To: <000b01bfbb55$0c56e9a0$0f131bbe@katherinemoss>
On 11 May 00, at 10:27, Katherine Moss wrote about [CLIO] A few questions about lendin:
} 1) How do you enter new libraries in CLIO that have more than one library
} sharing the same OCLC
} code?
Katherine,
The only way I have found to deal with this is to use the name of
library on the OCLC NAD record. It is usually a county library
system so I figure they will know how to contact the library we
loaned the book to. As long as the information is on OCLC we
have the name of the actual library.
If anyone has found a better way let me know.
} 2) Also, how can we get the address that we enter in the "new libraries"
} part of CLIO to show up
} on the CLIO printouts of our lending requests? What seems to be happening
} is, CLIO is reading
} the address field of the OCLC record, not the information that we have
} entered in our
} database. Without the "slashes" in the OCLC address field, it comes out
} on our mailing label
} with info missing. We use our CLIO printout as a mailing label, so we'd
} like it to have an
} accurate address on it.
I agree that having the info print from our records would be great,
however, then if there is a group of libraries sharing the same
system you won't have the correct name of the library to send it to
if it is taking the name and address from the clio library database.
So this is a real controversy.
} 3) What is the best way to manually enter paper lending requests that we
} receive from other
} libraries in our consortium that do not use OCLC? We have quite a few of
} these. The other
} libraries send us paper forms and we want to add these requests to our
} database, so that we
} get accurate statistics. I have noticed that there is a way to enter an
} ALA request, but
} it seems to be looking for an OCLC code, which these libraries don't
} have. Also, I could enter
} them all under the same code, if I knew the answer to question one above.
If the library that is requesting the book does not have an OCLC
symbol you can make one up. At my library I always start the
symbol with @ because I know that there are no OCLC symbols
that start with that. Then I add two letters that make sense as the
initials.
Let me know if you have more questions.
Gail Heideman
Interlibrary Loan
Rolfing Library
2065 Half Day Rd.
Deerfield, IL 60015
Voice:(847)317-4008
FAX:(847)317-4012
gheidema@tiu.edu
=========================================================================
Date: Thu, 11 May 2000 11:15:08 -0400
Reply-To: Harriet Sleggs
Sender: ILL Records Management Software User's Group
From: Harriet Sleggs
Subject: printing library address & printing patron address
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Hi,
I'd like to be able to click on a print button when I am viewing a library
address and a patron's address. The address is already in block format and
sometimes it is necessary to send a note through the mail to a patron or
library. Would others find this useful, and/or is there another way to do
this quickly?
Thanks.
Harriet Sleggs
Sleggs@geneseo.edu
YGM
=========================================================================
Date: Thu, 11 May 2000 07:27:36 -0800
Reply-To: Kim Armstrong
Sender: ILL Records Management Software User's Group
From: Kim Armstrong
Organization: Univ. Alaska Fairbanks
Subject: Re: A few questions about lending and CLIO
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Katherine, Gail, et al--
The OCLC search for participating institutions on the web is really good
for finding OCLC symbols. You can search for an NUC in the "Any Field,
Any Text" field.
http://www.oclc.org/oclc/forms/pisearch.htm
For Canadian libraries, the National Library of Canada has a similar web
search. It will also find OCLC symbols for Canadian libraries.
http://www.nlc-bnc.ca/wbin/ill-candir/illsear/l=0/c=1
Remember that a symbol in Clio can be up to five characters. You don't
need to stick to three. I have lots of NUC symbols and other made up
ones. As long as you put good info in the institution name field in Clio
and do library name searches with an * in front of the word, you should
never get duplicates.
It seems like the only way to get the mailing labels to print correctly
(other than going into the lending table and fixing each record, which
we don't have time or the inclination to do) is for libraries to put the
addresses in correctly to begin with. It looks like Judith and the gang
at OCLC have been trying to get libraries to fix their :shipto: fields
so they have slashes and not too many characters. Now that the ILLME 2.0
will print mailing labels, we lonely Clio users aren't the only ones
having trouble.
Hope this helps!
--
Kim Armstrong, ILL Lending & Distance Delivery
Rasmuson Library Univ of Alaska Fairbanks (OCLC: UAF)
P.O. Box 756807 / Fairbanks, AK 99775-6807
voice: 907-474-5348 / in AK toll free: 1-800-478-5348
fax: 907-474-5744 / Ariel: 137.229.17.39
http://www.uaf.edu/library/illnet
kim.armstrong@uaf.edu - correspondence
fylend@uaf.edu - ILL requests only
=========================================================================
Date: Fri, 12 May 2000 10:29:36 -0500
Reply-To: Alison Levene
Sender: ILL Records Management Software User's Group
From: Alison Levene
Subject: Need by Date on Clio requests
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Dear Clio Users,
How do you handle not having a NEED BY DATE on your Clio requests that are
downloaded from the Microenhancer? We would really like to see the NEEDBY
DATE because some libraries don't put "rush" anywhere on their requests but
change needby date. Clio doesn't print it.
Thanks, Alison
Alison Levene, Head of Interlibrary Loan/Document Delivery
University Libraries
University of Arkansas, Fayetteville (AFU)
Fayetteville AR 72701-1201
(501) 575-2925 Ariel: 130.184.153.32 Fax: (501)575-5558
=========================================================================
Date: Mon, 15 May 2000 08:00:31 -0500
Reply-To: khallett@mtsu.edu
Sender: ILL Records Management Software User's Group
From: Karin Hallett
Organization: MTSU Library
Subject: Statistical groups
MIME-Version: 1.0
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This is a multi-part message in MIME format.
--------------2A91ED2407E14C652B6C46F7
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Hello! For statistical purposes, would a request be counted twice if,
for example, the lending library is associated with two groups? More
specifically, we have several consortial agreements, some which pertain
to loans only, and some which pertain to photocopies only. If library
XXX is part of Groups A and B, would a photocopy request filled by this
library be counted twice when statistics are run?
Thanks for your help.
Karin at TXM
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n:Hallett;Karin Schreier
tel;fax:615.898.5551
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org:Middle Tennessee State University;University Library
adr:;;Box 13;Murfreesboro;TN;37132;
version:2.1
email;internet:khallett@mtsu.edu
title:User Services Librarian
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=========================================================================
Date: Mon, 15 May 2000 10:14:57 -0600
Reply-To: gheidema@tiu.edu
Sender: ILL Records Management Software User's Group
From: Gail Heideman
Organization: Trinity International University
Subject: Re: Statistical groups
In-Reply-To: <391FF4EF.D7D00334@mtsu.edu>
Karin,
If you have a library in more than one group I believe the request is
counted twice.
To combat this for statistics on the total number of transactions I
have created a group called "Stats" in which every library is a
member. This is because when our info was transferred into Clio I
had many libraries that belonged to several groups. I am currently
(slowly) working on putting each library into only one group besides
"Stats" so that I can eventually get rid of that group and have an
accurate bottom line.
The only problem with this is that you have to decide which group
is more important.
On 15 May 00, at 8:00, Karin Hallett wrote about [CLIO] Statistical groups:
} Hello! For statistical purposes, would a request be counted twice if,
} for example, the lending library is associated with two groups? More
} specifically, we have several consortial agreements, some which pertain
} to loans only, and some which pertain to photocopies only. If library
} XXX is part of Groups A and B, would a photocopy request filled by this
} library be counted twice when statistics are run?
}
} Thanks for your help.
}
} Karin at TXM
Gail Heideman
Interlibrary Loan
Rolfing Library
2065 Half Day Rd.
Deerfield, IL 60015
Voice:(847)317-4008
FAX:(847)317-4012
gheidema@tiu.edu
=========================================================================
Date: Mon, 15 May 2000 12:00:37 -0400
Reply-To: Mary Jones
Sender: ILL Records Management Software User's Group
From: Mary Jones
Subject: clio 2.0 question
In-Reply-To: <200005151514.KAA01562@camelot.trin.edu>
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
question:
is anyone else experiencing crashes in other programs after opening clio
2.0, and if so, have you been able to find a solution? because we move in
and out of clio during the day and depend on it very heavily, we are having
to reboot as many as 7-9 times a day! this is simply not acceptable
****************************************************
Mary Moore Jones/ILL Associate
GCSU - Russell Library
CBX 043
Milledgeville, GA 31061
V 912 445-4047 F 912445-2946 Ariel 168.16.202.83
mjones@mail.gcsu.edu
****************************************************
Georgia's Public Liberal Arts University
=========================================================================
Date: Mon, 15 May 2000 12:53:58 -0400
Reply-To: rchedreen@MAIL.UMES.EDU
Sender: ILL Records Management Software User's Group
From: Rebecca Hedreen
Subject: Re: Statistical groups
MIME-Version: 1.0
Content-Type: text/plain
We keep a set of mutually exclusive groups by geography, so that we can get
accurate counts: In State, Regional (does not include our state), Out of
Region (US), and International. Our other groups are for library type and
affiliation and often overlap.
Rebecca Hedreen
Interlibrary Loan, Frederick Douglass Library
University of Maryland Eastern Shore
Princess Anne, MD 21853
(410) 651-6609 fax (410) 651-7597
rchedreen@mail.umes.edu
Ariel: 131.118.123.16
> -----Original Message-----
> From: Karin Hallett [SMTP:khallett@MTSU.EDU]
> Sent: Monday, May 15, 2000 9:01 AM
> To: CLIO-L@UCONNVM.UConn.Edu
> Subject: [CLIO] Statistical groups
>
> Hello! For statistical purposes, would a request be counted twice if,
> for example, the lending library is associated with two groups? More
> specifically, we have several consortial agreements, some which pertain
> to loans only, and some which pertain to photocopies only. If library
> XXX is part of Groups A and B, would a photocopy request filled by this
> library be counted twice when statistics are run?
>
> Thanks for your help.
>
> Karin at TXM << File: Card for Karin Hallett >>
=========================================================================
Date: Mon, 15 May 2000 15:29:34 -0500
Reply-To: "Truesdell,Cheryl"
Sender: ILL Records Management Software User's Group
From: "Truesdell,Cheryl"
Subject: Error #8 when sending Patron Notifications
Comments: To: support@cliosoftware.com
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: 7bit
We keep getting error #8 when trying to send email notifications to
our patrons. What is error #8 and how do we correct it? We have
tried everything we can think of, including starting over and
reloading all the software.
Please answer asap.
Thanks,
Cheryl Truesdell
IPFW Helmke Library
=========================================================================
Date: Thu, 18 May 2000 11:13:29 -0600
Reply-To: gheidema@tiu.edu
Sender: ILL Records Management Software User's Group
From: Gail Heideman
Organization: Trinity International University
Subject: Reasons for "NO"
I was just looking up a book request that I was not able to fill. I
guess I have not had to do this in awhile because I am kind of
confused by what I found.
I know in previous versions of Clio on records that we answered
"NO" it would put the reason for "NO" in the record so I could go
back on check on why we couldn't send it when asked by a library.
I went to look for that information today and could not find the
reason for "NO." All I saw was a "2" in Lending notes field. Is the
"2" supposed to correspond to the "NO" reason? How do I know
which reason is "2"? Is there a way that we could have the reason
available in text in the record again?
Thanks for your help,
Gail Heideman
Interlibrary Loan
Rolfing Library
2065 Half Day Rd.
Deerfield, IL 60015
Voice:(847)317-4008
FAX:(847)317-4012
gheidema@tiu.edu
=========================================================================
Date: Thu, 18 May 2000 15:20:23 -0500
Reply-To: Jennifer Cella
Sender: ILL Records Management Software User's Group
From: Jennifer Cella
Subject: Need Help with New Problems
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
We are suddenly experiencing several problems with Clio 2.0b and are in
need of assistance. There are actually a series of problems which I
believe are all related to one another but have not been able to figure out.
1. We have had several patrons reply to email pick-up notices that they
received. They informed us that the items cited in the email was not
something that they had ordered. I thought perhaps the records had not
been matched prior to being received since most of these items were
photocopies received via Ariel. So we altered our procedure to assure that
all the records were matched before the updating was processed, but that
did not fix the problem. The strange thing is that the email has the
correct patron name at the top of the message but it sends the message to
someone elses email address making it appear to be linked incorrectly. In
reviewing the patron database, I found that the correct email information
was present.
2. We have been receiving several calls from patrons who come to the
library to pick up their materials and they are not at the Circulation Desk
for them to pick up. When we check Clio, they say received but if we check
OCLC they are either in process or shipped. So Clio is sending out bogus
email message for items that we did not receive yet.
3. Related to number 2, in examining the Clio requests I found that there
was an additional problem. As an example, I searched the borrowing
requests for those with a request date of today and I retrieved 36 items.
I verified with my staff that this number was correct but I noticed that
although the Clio and OCLC status are both Pending, several of the records
have a due date indicated. When I opened the actual request, I discovered
that the items were in fact requested today but the record indicated a
received date of 3/13/2000 or 3/14/2000 and some of them even had been
updated to returned but the requests were for copies?!? As a result,
patrons are getting bogus email messages indicating that items have arrived
and we cannot trust the overdue notices without double checking them in
OCLC. The paid box is also marked on several of these items too and we did
not update them at all.
4. One last thing, we also use Cliorequest to process our email requests.
I also noticed while searching the Clio database, that the review records
that ClioRequest sends to Clio when the records are forwarded to OCLC, are
not being overwritten by the produced records. I saw a posting on the list
regarding something to this effect but I have deleted it. So our database
is being clogged up with two copies of every request, one with a ILL record
of 0 and one with the actual ILL number from OCLC. We do not delete or
alter the number that Clio places in the borrowing notes and once again,
this problem began last week out of the blue.
If anyone can offer any insight into any or all of this please let me know!
Thanks in advance
**********************************
Jennifer Cella
Asst. Head, Access Services
Howard-Tilton Memorial Library
Tulane University (LRU)
7001 Freret Street
New Orleans, LA 70118-5682
jcella@mailhost.tcs.tulane.edu
Phone (504)865-5695
Fax (504)862-8980
**********************************
=========================================================================
Date: Fri, 19 May 2000 11:26:42 -0600
Reply-To: Jivonna Stewart
Sender: ILL Records Management Software User's Group
From: Jivonna Stewart
Subject: Re: Need Help with New Problems
Comments: To: Jennifer Cella
In-Reply-To: <3.0.1.32.20000518152023.00955e70@mailhost.tcs.tulane.edu>
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
At 03:20 PM 5/18/00 -0500, Jennifer Cella wrote:
>We are suddenly experiencing several problems with Clio 2.0b and are in
>need of assistance. There are actually a series of problems which I
>believe are all related to one another but have not been able to figure out.
>
>1. We have had several patrons reply to email pick-up notices that they
>received. They informed us that the items cited in the email was not
>something that they had ordered. I thought perhaps the records had not
>been matched prior to being received since most of these items were
>photocopies received via Ariel. So we altered our procedure to assure that
>all the records were matched before the updating was processed, but that
>did not fix the problem. The strange thing is that the email has the
>correct patron name at the top of the message but it sends the message to
>someone elses email address making it appear to be linked incorrectly. In
>reviewing the patron database, I found that the correct email information
>was present.
Jennifer, we too are having this problem infrequently. I have the header
information from a user who received an email in error. I am going to
forward it to Larry and see what he can tell me. Please let me know if you
find out anything with your inquiry.
>2. We have been receiving several calls from patrons who come to the
>library to pick up their materials and they are not at the Circulation Desk
>for them to pick up. When we check Clio, they say received but if we check
>OCLC they are either in process or shipped. So Clio is sending out bogus
>email message for items that we did not receive yet.
I don't know. I always trust Clio more than I do OCLC because sometimes #s
are lost when forwarding them to the microenhancer. Any time we've had
this happen (material not there even though they received an email), it has
been an error on our part, i.e. student pulled wrong paperwork.
>3. Related to number 2, in examining the Clio requests I found that there
>was an additional problem. As an example, I searched the borrowing
>requests for those with a request date of today and I retrieved 36 items.
>I verified with my staff that this number was correct but I noticed that
>although the Clio and OCLC status are both Pending, several of the records
>have a due date indicated. When I opened the actual request, I discovered
>that the items were in fact requested today but the record indicated a
>received date of 3/13/2000 or 3/14/2000 and some of them even had been
>updated to returned but the requests were for copies?!? As a result,
>patrons are getting bogus email messages indicating that items have arrived
>and we cannot trust the overdue notices without double checking them in
>OCLC. The paid box is also marked on several of these items too and we did
>not update them at all.
We have occasionally noticed that requests are updated
>
>4. One last thing, we also use Cliorequest to process our email requests.
>I also noticed while searching the Clio database, that the review records
>that ClioRequest sends to Clio when the records are forwarded to OCLC, are
>not being overwritten by the produced records. I saw a posting on the list
>regarding something to this effect but I have deleted it. So our database
>is being clogged up with two copies of every request, one with a ILL record
>of 0 and one with the actual ILL number from OCLC. We do not delete or
>alter the number that Clio places in the borrowing notes and once again,
>this problem began last week out of the blue.
Well, this has always happened to us. If you send a request from Clio
Request to OCLC (whether it be the Direct or Review) the titles must match
EXACTLY or clio does not recognize this as the same request. Yes, I know
they both have the same Clio Request #...doesn't matter. Even a misplaced
. causes this. I have gotten into the habit of deleting the 0s at the end
of the day. I have told Larry about this problem but I have not heard from
him on a fix.
>
>If anyone can offer any insight into any or all of this please let me know!
Well, I didn't offer much insight but thought I would let you know that
someone else is having the same problems.
Jivonna Stewart Lord, please make me the kind of
jstewart@lib.nmsu person my dog thinks I am.
Interlibrary Loan
New Mexico State University
Branson Library, ILL
Box 30003 Dept 3475
Las Cruces, NM 88003
Fax: (505)646-4335
Phone: (505)646-6915
=========================================================================
Date: Mon, 22 May 2000 15:55:29 -0700
Reply-To: Elena Whittier
Sender: ILL Records Management Software User's Group
From: Elena Whittier
Organization: Lewis and Clark College
Subject: Wishes for the wishlist (early)
MIME-Version: 1.0
Content-Type: multipart/mixed; boundary="------------7F1D47AFC9FD5D5B22BFF522"
This is a multi-part message in MIME format.
--------------7F1D47AFC9FD5D5B22BFF522
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Greetings Larry and fellow Clio users:
Here are a few suggestions my co-worker and I came up with for the 2000
wishlist. There may be some repeats, so in that case consider it a
second nomination for that feature :).
1. Printing overdues, renewals, and recalls--"Print All" button
This would be a button (on both the borrowing and lending sides) on
the screen where you choose to print notices for overdues, renewals, and
recalls. It would allow for you to click the "Print All" button so that
you could print all the notices with one to two easy clicks.
2. Sort by "Request Date"
This would just be added to the Sort By list on both borrowing and
lending and would allow you to sort a list of requests by the Request
Date.
3. "Libraries Database" button on Main Menu
Okay, here I am asking for a _major_ feature. What would be ideal
would be to have one place to edit libraries and worry about checking
off the "Updates complete" box. Since most of the information transfers
from borrowing to lending anyhow, why not have one location? You could
also add information boxes such as "Lending contact", "Borrowing
contact", "Lending Phone", "Borrowing Phone" and all that good stuff.
The point would be to have one place that libraries would have to be
edited instead of two.
4. Review New Libraries button includes _ALL_ libraries that need to be
updated.
Following my previous suggestion for a main Libraries Database
button, this feature would allow you to view all the libraries that
don't have "Updates complete" checked off. Also, you would be able to
print out a list of these libraries so that it is easier to gather the
information on these libraries for updating (via OCLC or the OCLC book).
5. Second Overdue notice says "Final Notice" instead of "Second Notice"
This is just a semantics thing, but I think saying Final instead of
Second is a bit more accurate in the case of many libraries. Since,
sometimes the notice is actually a third or fourth notice, using Second
seems blatantly inaccurate, whereas Final seems a bit more ambiguous.
Ideally, each notice would say Second, Third, Fourth, etc, but I don't
know how easy that would be to do.
6. Lending Requests print all information from OCLC
Occasionally, when we print out notices via Clio, they are missing
some information. Usually, the reason is that the borrowing library put
a whole line of information into the Edition field instead of the
borrowing notes or article fields (which would be more appropriate).
Since Clio's lending format isn't designed to accomodate this, we
sometimes have to go back to OCLC to find the extra information. It
would be nice if Clio's fields were more flexible to accomodate long
entries.
7. Borrowing shipped method matches automatically
I'm hoping this will be fixed in the update version, but just in
case I'm making another plug for this. Please, please, please make it
so that when you do Borrowing updates for RecLoan and RecCopy Clio will
automatically match up the Shipped Method by referencing the Library
database. We did all this work to update our library database so that
all the libraries have the appropriate Shipping Methods, so I'd like to
see it be worth it. Also, it adds a bit of time to updating when you
have to point and click the Shipped Method for every record. This would
be a fantastic feature to have. It used to be a wonderful feature on
the Lending side, but that has also disappeared, so I hope that will be
fixed in the new update as well.
8. Small things:
-When you go to archive lending requests, the date box is weird. It
doesn't have any "date" format so you can type whatever you want in
there.
Thank you!!
-Elena Whittier
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=========================================================================
Date: Tue, 23 May 2000 08:52:40 -0400
Reply-To: "Grove, Betty"
Sender: ILL Records Management Software User's Group
From: "Grove, Betty"
Subject: Re: Wishes for the wishlist (early)
Comments: To: Elena Whittier
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Hi,
Those are good suggestions, and I would like to add one more.
(1) Please make it easier to do invoices on Clio. It is complicated to
explain, by having to go in and change everything in the lending request
screen.
Also, if an invoice is deleted,e.g, #86, because they returned the book,
that number, e.g., 86 is used again by the next invoice. that you make. So
in the lending record, that invoice #is saved for two invoices.
Thanks,
Betty Grove
ILL Dept/Brevard Comm. College Library
Cocoa, FL
> -----Original Message-----
> From: Elena Whittier [SMTP:whittier@LCLARK.EDU]
> Sent: Monday, May 22, 2000 6:55 PM
> To: CLIO-L@UCONNVM.UConn.Edu
> Subject: [CLIO] Wishes for the wishlist (early)
>
> Greetings Larry and fellow Clio users:
> Here are a few suggestions my co-worker and I came up with for the 2000
> wishlist. There may be some repeats, so in that case consider it a
> second nomination for that feature :).
>
> 1. Printing overdues, renewals, and recalls--"Print All" button
> This would be a button (on both the borrowing and lending sides) on
> the screen where you choose to print notices for overdues, renewals, and
> recalls. It would allow for you to click the "Print All" button so that
> you could print all the notices with one to two easy clicks.
>
> 2. Sort by "Request Date"
> This would just be added to the Sort By list on both borrowing and
> lending and would allow you to sort a list of requests by the Request
> Date.
>
> 3. "Libraries Database" button on Main Menu
> Okay, here I am asking for a _major_ feature. What would be ideal
> would be to have one place to edit libraries and worry about checking
> off the "Updates complete" box. Since most of the information transfers
> from borrowing to lending anyhow, why not have one location? You could
> also add information boxes such as "Lending contact", "Borrowing
> contact", "Lending Phone", "Borrowing Phone" and all that good stuff.
> The point would be to have one place that libraries would have to be
> edited instead of two.
>
> 4. Review New Libraries button includes _ALL_ libraries that need to be
> updated.
> Following my previous suggestion for a main Libraries Database
> button, this feature would allow you to view all the libraries that
> don't have "Updates complete" checked off. Also, you would be able to
> print out a list of these libraries so that it is easier to gather the
> information on these libraries for updating (via OCLC or the OCLC book).
>
> 5. Second Overdue notice says "Final Notice" instead of "Second Notice"
>
> This is just a semantics thing, but I think saying Final instead of
> Second is a bit more accurate in the case of many libraries. Since,
> sometimes the notice is actually a third or fourth notice, using Second
> seems blatantly inaccurate, whereas Final seems a bit more ambiguous.
> Ideally, each notice would say Second, Third, Fourth, etc, but I don't
> know how easy that would be to do.
>
> 6. Lending Requests print all information from OCLC
> Occasionally, when we print out notices via Clio, they are missing
> some information. Usually, the reason is that the borrowing library put
> a whole line of information into the Edition field instead of the
> borrowing notes or article fields (which would be more appropriate).
> Since Clio's lending format isn't designed to accomodate this, we
> sometimes have to go back to OCLC to find the extra information. It
> would be nice if Clio's fields were more flexible to accomodate long
> entries.
>
> 7. Borrowing shipped method matches automatically
> I'm hoping this will be fixed in the update version, but just in
> case I'm making another plug for this. Please, please, please make it
> so that when you do Borrowing updates for RecLoan and RecCopy Clio will
> automatically match up the Shipped Method by referencing the Library
> database. We did all this work to update our library database so that
> all the libraries have the appropriate Shipping Methods, so I'd like to
> see it be worth it. Also, it adds a bit of time to updating when you
> have to point and click the Shipped Method for every record. This would
> be a fantastic feature to have. It used to be a wonderful feature on
> the Lending side, but that has also disappeared, so I hope that will be
> fixed in the new update as well.
>
> 8. Small things:
> -When you go to archive lending requests, the date box is weird. It
> doesn't have any "date" format so you can type whatever you want in
> there.
>
> Thank you!!
> -Elena Whittier << File: Card for Elena Whittier >>
=========================================================================
Date: Tue, 23 May 2000 09:41:33 -0400
Reply-To: Larry Perkins
Sender: ILL Records Management Software User's Group
Comments: RFC822 error: MESSAGE-ID field duplicated. Last occurrence
was retained.
From: Larry Perkins
Subject: Re: Reasons for "NO"
In-Reply-To: <3923D059.31245.2E65BF@localhost>
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Hi,
At 11:13 AM 5/18/00 -0600, Gail Heideman wrote:
>I was just looking up a book request that I was not able to fill. I
>guess I have not had to do this in awhile because I am kind of
>confused by what I found.
>
>I know in previous versions of Clio on records that we answered
>"NO" it would put the reason for "NO" in the record so I could go
>back on check on why we couldn't send it when asked by a library.
>
>I went to look for that information today and could not find the
>reason for "NO." All I saw was a "2" in Lending notes field. Is the
>"2" supposed to correspond to the "NO" reason? How do I know
>which reason is "2"? Is there a way that we could have the reason
>available in text in the record again?
Yes, that is the "No" reason #.
I will try to add the text as well as the number in a future release.
Larry Perkins
Clio Software
114 Bedford Rd.
New Boston, NH 03070
T: 603-487-2391
F: 603-487-2833
URL:
=========================================================================
Date: Tue, 23 May 2000 10:21:25 -0400
Reply-To: Brenda Rodgers
Sender: ILL Records Management Software User's Group
From: Brenda Rodgers
Subject: Re: Wishes for the wishlist (early)
Comments: To: whittier@LCLARK.EDU
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: quoted-printable
Suggestions 3 and 4 get my vote. Great idea, Elena!
>>> Elena Whittier 05/22 6:55 PM >>>
Greetings Larry and fellow Clio users:
Here are a few suggestions my co-worker and I came up with for the 2000
wishlist. There may be some repeats, so in that case consider it a
second nomination for that feature :).
1. Printing overdues, renewals, and recalls--"Print All" button
This would be a button (on both the borrowing and lending sides) on
the screen where you choose to print notices for overdues, renewals, and
recalls. It would allow for you to click the "Print All" button so that
you could print all the notices with one to two easy clicks.
2. Sort by "Request Date"
This would just be added to the Sort By list on both borrowing and
lending and would allow you to sort a list of requests by the Request
Date.
3. "Libraries Database" button on Main Menu
Okay, here I am asking for a _major_ feature. What would be ideal
would be to have one place to edit libraries and worry about checking
off the "Updates complete" box. Since most of the information transfers
from borrowing to lending anyhow, why not have one location? You could
also add information boxes such as "Lending contact", "Borrowing
contact", "Lending Phone", "Borrowing Phone" and all that good stuff.
The point would be to have one place that libraries would have to be
edited instead of two.
4. Review New Libraries button includes _ALL_ libraries that need to be
updated.
Following my previous suggestion for a main Libraries Database
button, this feature would allow you to view all the libraries that
don't have "Updates complete" checked off. Also, you would be able to
print out a list of these libraries so that it is easier to gather the
information on these libraries for updating (via OCLC or the OCLC book).
5. Second Overdue notice says "Final Notice" instead of "Second Notice"
This is just a semantics thing, but I think saying Final instead of
Second is a bit more accurate in the case of many libraries. Since,
sometimes the notice is actually a third or fourth notice, using Second
seems blatantly inaccurate, whereas Final seems a bit more ambiguous.
Ideally, each notice would say Second, Third, Fourth, etc, but I don't
know how easy that would be to do.
6. Lending Requests print all information from OCLC
Occasionally, when we print out notices via Clio, they are missing
some information. Usually, the reason is that the borrowing library put
a whole line of information into the Edition field instead of the
borrowing notes or article fields (which would be more appropriate).
Since Clio's lending format isn't designed to accomodate this, we
sometimes have to go back to OCLC to find the extra information. It
would be nice if Clio's fields were more flexible to accomodate long
entries.
7. Borrowing shipped method matches automatically
I'm hoping this will be fixed in the update version, but just in
case I'm making another plug for this. Please, please, please make it
so that when you do Borrowing updates for RecLoan and RecCopy Clio will
automatically match up the Shipped Method by referencing the Library
database. We did all this work to update our library database so that
all the libraries have the appropriate Shipping Methods, so I'd like to
see it be worth it. Also, it adds a bit of time to updating when you
have to point and click the Shipped Method for every record. This would
be a fantastic feature to have. It used to be a wonderful feature on
the Lending side, but that has also disappeared, so I hope that will be
fixed in the new update as well.
8. Small things:
-When you go to archive lending requests, the date box is weird. It
doesn't have any "date" format so you can type whatever you want in
there.
Thank you!!
-Elena Whittier
=========================================================================
Date: Tue, 23 May 2000 09:29:10 -0500
Reply-To: Joan Sommer
Sender: ILL Records Management Software User's Group
From: Joan Sommer
Subject: question
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
I apologize if this has been asked before I was off list for a while due to
a medical leave.
We are running CLIO 2.0 pretty smoothly but ran into an interesting problem
the other day which I have not been able to fix. It seems that the Word
autocorrect feature is active in CLIO so every time we enter the OCLC
symbol IHS CLIO changes it to HIS. We are unable to search for a list of
transactions we have done with this institution. I tried a couple of other
possibilities and it does the same if you type in hte (changes to the) or
ehr (changes to her).
Has this been addressed? Is there a way to disable this feature within
CLIO? It was not apparent to me. I switched off autocorrect in my word
software but it doesnt affect CLIO.
Thanks for any help.
Joan Sommer
Head, Interlibrary Loan
Marquette University Libraries
Email: joan.sommer@marquette.edu
Phone: 414-288-1997
Fax: 414-288-5324
Snail Mail: P.O. Box 3141
Milwaukee, WI 53201-3141
=========================================================================
Date: Tue, 23 May 2000 10:33:56 -0400
Reply-To: Interlibrary Loan at PSC Library
Sender: ILL Records Management Software User's Group
From: Interlibrary Loan at PSC Library
Organization: Mary F. Shipper Library/LRC
Subject: Re: Wishes for the wishlist (early)
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
I would like an Add New Library button, so I can add libraries to the
database even if there is no actual lending transaction. I use the libraries
database for mail merging and printing labels. It would be nice to easily
add libraries that belong to various lending groups and send them mail even
though we haven't had an ILL transaction since I started using CLIO.
Right now when I want to add a library, I open the libraries table, add
the OCLC symbol and library name, close it, and then go back to the search
libraries button and edit the record. If there is an easier way to do it,
please let me know.
--
Linda Celet Bane
Interlibrary Loan
Mary F. Shipper Library/LRC
Potomac State College of WVU
Keyser, WV 26726-2697
phone: (304)788-6903
fax: (304)788-6946
Ariel: 129.71.104.199
E-mail: mailto:psclib1@pscvax.wvnet.edu
URL: http://pscvax.psc.wvnet.edu/~library/ill.html
=========================================================================
Date: Tue, 23 May 2000 10:49:41 -0500
Reply-To: "Linderman, Kathleen"
Sender: ILL Records Management Software User's Group
From: "Linderman, Kathleen"
Subject: email notices
MIME-Version: 1.0
Content-Type: text/plain
Hello out there,
We recently set Clio 2.0 to automatically email notices to patrons when
materials arrive. So far it has worked with no problems. However, I cannot
locate the copies of the sent messages. They are not stored in my "sent"
mailbox -- does anyone out there know where they are stored? Or why they do
not show up in my "sent" mailbox?
Thanks in advance--
Kate Linderman
David L. Rice Library
University of Southern Indiana
8600 University Blvd.
Evansville, IN 47715
(812) 465-1683
klinderm@usi.edu
=========================================================================
Date: Tue, 23 May 2000 14:13:37 -0500
Reply-To: Alison Levene
Sender: ILL Records Management Software User's Group
From: Alison Levene
Subject: Update errors from CLIO to OCLC
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Today, when updating YesCopies on CLIO, I received an "Update Error" from
OCLC for five of the requests. However, when I accessed Passport, all five
items were there with the usual message asking if we would supply. I
answered "Yes" to all 5, replacing them OCLC as I answered. My Lending
Unit Head, who is out of town today, has reported this happening before.
Any clues as what is going on? Others, entered the same way on CLIO,
updated without any difficulty. Alison
Alison Levene, Head of Interlibrary Loan/Document Delivery
University Libraries
University of Arkansas, Fayetteville (AFU)
Fayetteville AR 72701-1201
(501) 575-2925 Ariel: 130.184.153.32 Fax: (501)575-5558
=========================================================================
Date: Wed, 24 May 2000 09:24:38 -0700
Reply-To: Elena Whittier
Sender: ILL Records Management Software User's Group
From: Elena Whittier
Organization: Lewis and Clark College
Subject: Re: email notices
MIME-Version: 1.0
Content-Type: multipart/mixed; boundary="------------CF190935734581A9C2252373"
This is a multi-part message in MIME format.
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As far as I know, Clio 2.0 doesn't store the sent messages anywhere...yet. It
would be a nice feature, though. Especially since more than once we've had to
resort to "proof" when letting a patron know that we had indeed notified her or
him by showing the sent message.
-Elena
"Linderman, Kathleen" wrote:
> Hello out there,
>
> We recently set Clio 2.0 to automatically email notices to patrons when
> materials arrive. So far it has worked with no problems. However, I cannot
> locate the copies of the sent messages. They are not stored in my "sent"
> mailbox -- does anyone out there know where they are stored? Or why they do
> not show up in my "sent" mailbox?
>
> Thanks in advance--
>
> Kate Linderman
> David L. Rice Library
> University of Southern Indiana
> 8600 University Blvd.
> Evansville, IN 47715
> (812) 465-1683
> klinderm@usi.edu
--------------CF190935734581A9C2252373
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name="whittier.vcf"
Content-Transfer-Encoding: 7bit
Content-Description: Card for Elena Whittier
Content-Disposition: attachment;
filename="whittier.vcf"
begin:vcard
n:Whittier;Elena
tel;fax:(503)768-7282
tel;work:(503)768-7280
x-mozilla-html:FALSE
url:http://library.lclark.edu/
org:Lewis and Clark College;Interlibrary Loan Department
version:2.1
email;internet:whittier@lclark.edu
title:Interlibrary Loan Supervisor
note:ARIEL IP: 149.175.20.3
adr;quoted-printable:;;LC Box LIB,=0D=0A0615 SW Palatine Hill Rd.=0D=0A;Portland;OR;97219;USA
fn:Elena Whittier
end:vcard
--------------CF190935734581A9C2252373--
=========================================================================
Date: Wed, 24 May 2000 12:00:15 -0400
Reply-To: Larry Perkins
Sender: ILL Records Management Software User's Group
Comments: RFC822 error: MESSAGE-ID field duplicated. Last occurrence
was retained.
From: Larry Perkins
Subject: Re: email notices
In-Reply-To: <13CF7DC1DF94D21197040008C75D4EF8028F6154@ucs1.usi.edu>
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Hi,
At 10:49 AM 5/23/00 -0500, , Kathleen Linderman wrote:
>We recently set Clio 2.0 to automatically email notices to patrons when
>materials arrive. So far it has worked with no problems. However, I cannot
>locate the copies of the sent messages. They are not stored in my "sent"
>mailbox -- does anyone out there know where they are stored? Or why they do
>not show up in my "sent" mailbox?
There have been a number of suggestions regarding email notices which we
will include in a future release, hopefully this Summer.
Among them is the ability to review notices before they are sent and a log
of those sent successfully and those not. We would also provide the
ability to edit the email address and re-send or print a notice.
Larry Perkins
Clio Software
114 Bedford Rd.
New Boston, NH 03070
T: 603-487-2391
F: 603-487-2833
URL:
=========================================================================
Date: Thu, 25 May 2000 17:49:36 -0600
Reply-To: gheidema@tiu.edu
Sender: ILL Records Management Software User's Group
From: Gail Heideman
Organization: Trinity International University
Subject: Re: Wishes for the wishlist (early)
In-Reply-To:
Just wanted to second suggestions 3, 4, and 5. I especially would
like to see more spaces on the library information screen that
accomidate lending and borrowing phone numbers, FAX numbers,
email and contact names.
} 3. "Libraries Database" button on Main Menu
} Okay, here I am asking for a _major_ feature. What would be ideal
} would be to have one place to edit libraries and worry about checking
} off the "Updates complete" box. Since most of the information transfers
} from borrowing to lending anyhow, why not have one location? You could
} also add information boxes such as "Lending contact", "Borrowing
} contact", "Lending Phone", "Borrowing Phone" and all that good stuff.
} The point would be to have one place that libraries would have to be
} edited instead of two.
}
} 4. Review New Libraries button includes _ALL_ libraries that need to be
} updated.
} Following my previous suggestion for a main Libraries Database
} button, this feature would allow you to view all the libraries that
} don't have "Updates complete" checked off. Also, you would be able to
} print out a list of these libraries so that it is easier to gather the
} information on these libraries for updating (via OCLC or the OCLC book).
}
} 5. Second Overdue notice says "Final Notice" instead of "Second Notice"
}
} This is just a semantics thing, but I think saying Final instead of
} Second is a bit more accurate in the case of many libraries. Since,
} sometimes the notice is actually a third or fourth notice, using Second
} seems blatantly inaccurate, whereas Final seems a bit more ambiguous.
} Ideally, each notice would say Second, Third, Fourth, etc, but I don't
} know how easy that would be to do.
}
Gail Heideman
Interlibrary Loan
Rolfing Library
2065 Half Day Rd.
Deerfield, IL 60015
Voice:(847)317-4008
FAX:(847)317-4012
gheidema@tiu.edu
=========================================================================
Date: Fri, 26 May 2000 11:00:08 -0400
Reply-To: "Carter,Judith"
Sender: ILL Records Management Software User's Group
From: "Carter,Judith"
Subject: OCLC Services unavailable Aug 6-7
Comments: To: ILL-L , PFW ,
Multiple recipients of list LIBSOFT
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
This message is being posted to ILL-L, PfW, Clio-L and LibSoft lists. We
apologize for duplications.
Please read below. This power outage will not affect normal ILL record
system aging. If there are delays in restoring system use on Monday Aug 7,
we will delay aging of the ILL transaction file. We'll be posting more
information as the upgrade approaches. Also watch the OCLC Web site and
system logon messages of the day.
OCLC services to be unavailable Aug. 6-7 during power upgrade
All OCLC online services will be unavailable from 2 a.m. (U.S. Eastern
Daylight Time), Sunday, Aug. 6, until approximately 6 a.m., Monday, Aug. 7,
during a planned power shutdown. The 28-hour shutdown is necessary for the
installation of a new power system in the Kilgour building, which houses
OCLC's data center and telecommunications facility.
The ultimate goal of this upgrade is to reduce the need for such shutdowns
in the future. Following the installation, OCLC will be able to perform
preventative and corrective maintenance on the high voltage (13,200 volt)
switches and transformers without shutting down power to the building.
OCLC's four diesel generators will be arranged in two banks of two, rather
than the current bank of four. Originally, three of the four generators were
needed to power the computer room. Today, any two of the generators can
supply enough power. The change will give OCLC increased redundancy and
flexibility in its power system.
More information on the shutdown will be posted to the OCLC Web site <
http://www.oclc.org/ > in the coming weeks.
=========================================================================
Date: Fri, 26 May 2000 15:04:10 -0400
Reply-To: Stephanie Bresett
Sender: ILL Records Management Software User's Group
From: Stephanie Bresett
Subject: A Statistics Question
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
I am in the process of printing statistics for our annual report. The
borrowing statistics compiled and printed as they should have. By this I
mean that they showed the difference between items that were loans and
items that were copies.
Lending Statistics are not doing the same thing. All the reports list
the lending activity as a loan. This is obviously inaccurate. Is there a
code or field that needs to be changed in my setup? If anyone can help.
I sure would appreciate it.
Please respond to me directly to keep the listserv traffic at a minimum.
Thank You
--
Stephanie Bresett
Library Assistant II
University of Maine at Fort Kent
Blake Library
25 Pleasant Street
Fort Kent ME 04743
Phone: (207)834-7526
Fax: (207)834-7518
email: salbert@maine.edu
Ariel: 130.111.185.212
=========================================================================
Date: Tue, 30 May 2000 10:47:25 -0500
Reply-To: Keiko Horton
Sender: ILL Records Management Software User's Group
From: Keiko Horton
Subject: Customized Collection Development Reports
MIME-version: 1.0
Content-type: text/plain; charset="us-ascii"
Has any library on Clio used Access to generate fuller Collection
Development reports? One of our subject librarians was commenting that the
traditional reports that Clio generates are too abbreviated. For example,
titles and imprints are cut short.
She would like more of the information to print out.
If you produce customized collection development reports, would you please
contact me.
Thank you.
Keiko Horton
Keiko Horton
Coordinator of Interlibrary Loan Services
University of Houston Libraries (OCLC: TXH)
Houston, TX 77204-2091
voice: 713/743-9721
fax: 713/743-9725
email: khorton@uh.edu
Ariel IP: 129.7.12.78
=========================================================================
Date: Tue, 30 May 2000 09:27:42 -0700
Reply-To: Linda Frederiksen
Sender: ILL Records Management Software User's Group
From: Linda Frederiksen
Subject: Re: Customized Collection Development Reports
Comments: To: Keiko Horton
In-Reply-To: <3.0.6.32.20000530104725.00921b30@jetson.uh.edu>
MIME-Version: 1.0
Content-Type: TEXT/PLAIN; charset=US-ASCII
Hi,
The problem with creating a complete collection development report is the
lack of call numbers. You would almost have to go back into every Clio
record and put some kind of LC or Dewey call number in the description
field to get what you want. If all your borrowing is through OCLC, the
ILL records generally don't include a call number. If someone else
out there has figured out a way to do customized collection development
reports--please share how you do it.
--Linda
Linda Frederiksen
Access Services Librarian
Washington State University Vancouver - Library
14204 NE Salmon Creek Ave
Vancouver, WA 98686
Phone: (360) 546-9683
Fax: (360) 546-9039
Email: frederik@vancouver.wsu.edu
On Tue, 30 May 2000, Keiko Horton wrote:
> Has any library on Clio used Access to generate fuller Collection
> Development reports? One of our subject librarians was commenting that the
> traditional reports that Clio generates are too abbreviated. For example,
> titles and imprints are cut short.
> She would like more of the information to print out.
>
> If you produce customized collection development reports, would you please
> contact me.
>
> Thank you.
>
> Keiko Horton
>
>
> Keiko Horton
> Coordinator of Interlibrary Loan Services
> University of Houston Libraries (OCLC: TXH)
> Houston, TX 77204-2091
> voice: 713/743-9721
> fax: 713/743-9725
> email: khorton@uh.edu
> Ariel IP: 129.7.12.78
>
=========================================================================
Date: Wed, 31 May 2000 08:31:38 -0400
Reply-To: "Ritchey, Anne"
Sender: ILL Records Management Software User's Group
From: "Ritchey, Anne"
Subject: FW: [CLIO] Customized Collection Development Reports
MIME-Version: 1.0
Content-Type: text/plain
Our reference librarian would also like a more complete report for
collection development. If anyone has a way to get more complete
information I would also like to know.
Thank you
Anne Ritchey
Interlibrary Loan Department
Susquehanna University
Selinsgrove, PA 17870
Voice: 570-372-4016
FAX: 570-372-4310
Email: ritchey@susqu,edu
----------
From: Keiko Horton [SMTP:khorton@UH.EDU]
Sent: Tuesday, May 30, 2000 11:47 AM
To: CLIO-L@UCONNVM.UConn.Edu
Subject: [CLIO] Customized Collection Development Reports
Has any library on Clio used Access to generate fuller Collection
Development reports? One of our subject librarians was commenting that the
traditional reports that Clio generates are too abbreviated. For example,
titles and imprints are cut short.
She would like more of the information to print out.
If you produce customized collection development reports, would you please
contact me.
Thank you.
Keiko Horton
Keiko Horton
Coordinator of Interlibrary Loan Services
University of Houston Libraries (OCLC: TXH)
Houston, TX 77204-2091
voice: 713/743-9721
fax: 713/743-9725
email: khorton@uh.edu
Ariel IP: 129.7.12.78
=========================================================================
Date: Wed, 31 May 2000 09:40:32 -0500
Reply-To: Teresa Peters
Sender: ILL Records Management Software User's Group
From: Teresa Peters
Subject: IHS is not H.I.S., help....?
Mime-Version: 1.0
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consider changing to a mail reader or gateway that understands how to
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Can anyone tell me why or how to stop clio from spell checking the lender =
list when trying to update a request?
Here is the scenario: On the Clio Borrow side when updating a request =
that was filled by *IHS , I selected IHS from the clio provided list of =
lenders, Clio corrected it to H.I.S. and gave me the error message as =
follows:
"the text you entered isn't an Item in the list. Select an item from =
the list, or enter text that matches one of the listed items." =20
When I comply by typing in IHS it continues to autocorrect and give the =
same error message. I get stuck in a loop and have to end up using END =
TASK. Clio does not have a Spell checker auto option . So what gives? =
=20
Thanks in advance if you have a solution., =20
Teresa D. Peters, tpeters@medlib.tamu.edu
Document Delivery Library Assoc. I
Medical Sciences Library, Texas A&M Univ.
College Station, TX.77843-4462
(409)845-7497 , fax(409) 845-0923
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=========================================================================
Date: Wed, 31 May 2000 11:25:37 -0400
Reply-To: Larry Perkins
Sender: ILL Records Management Software User's Group
From: Larry Perkins
Subject: Re: IHS is not H.I.S., help....?
In-Reply-To:
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
At 09:40 AM 5/31/00 -0500, Teresa Peters
wrote:
>Can anyone tell me why or how to stop clio from spell checking the lender
>list when trying to update a request?
>
>Here is the scenario: On the Clio Borrow side when updating a request that
>was filled by *IHS , I selected IHS from the clio provided list of
>lenders, Clio corrected it to H.I.S. and gave me the error message as
>follows:
> "the text you entered isn't an Item in the list. Select an item from the
>list, or enter text that matches one of the listed items."
There is an Autocorrect feature in Access 97. It is the second item listed
under the Tools menu. Try un-checking the entries in this setup screen.
Larry Perkins
Clio Software
114 Bedford Rd.
New Boston, NH 03070
T: 603-487-2391
F: 603-487-2833
URL:
=========================================================================
Date: Wed, 31 May 2000 11:10:09 -0600
Reply-To: Jivonna Stewart
Sender: ILL Records Management Software User's Group
From: Jivonna Stewart
Subject: Re: Customized Collection Development Reports
Comments: To: Linda Frederiksen
In-Reply-To:
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
I really don't know a way in CLIO to produce a complete collection
development report. However, if you use OCLC, you can subscribe to the
OCLC/ILL statistics ($400 a year I think) and you can produce an excellent
collection development report from these.
At 09:27 AM 5/30/00 -0700, Linda Frederiksen wrote:
>Hi,
>
>The problem with creating a complete collection development report is the
>lack of call numbers. You would almost have to go back into every Clio
>record and put some kind of LC or Dewey call number in the description
>field to get what you want. If all your borrowing is through OCLC, the
>ILL records generally don't include a call number. If someone else
>out there has figured out a way to do customized collection development
>reports--please share how you do it.
>
>--Linda
>
>Linda Frederiksen
>Access Services Librarian
>Washington State University Vancouver - Library
>14204 NE Salmon Creek Ave
>Vancouver, WA 98686
> Phone: (360) 546-9683
> Fax: (360) 546-9039
> Email: frederik@vancouver.wsu.edu
>
>On Tue, 30 May 2000, Keiko Horton wrote:
>
>> Has any library on Clio used Access to generate fuller Collection
>> Development reports? One of our subject librarians was commenting that the
>> traditional reports that Clio generates are too abbreviated. For example,
>> titles and imprints are cut short.
>> She would like more of the information to print out.
>>
>> If you produce customized collection development reports, would you please
>> contact me.
>>
>> Thank you.
>>
>> Keiko Horton
>>
>>
>> Keiko Horton
>> Coordinator of Interlibrary Loan Services
>> University of Houston Libraries (OCLC: TXH)
>> Houston, TX 77204-2091
>> voice: 713/743-9721
>> fax: 713/743-9725
>> email: khorton@uh.edu
>> Ariel IP: 129.7.12.78
>>
>
Jivonna Stewart Lord, please make me the kind of
jstewart@lib.nmsu person my dog thinks I am.
Interlibrary Loan
New Mexico State University
Branson Library, ILL
Box 30003 Dept 3475
Las Cruces, NM 88003
Fax: (505)646-4335
Phone: (505)646-6915
=========================================================================
Date: Wed, 31 May 2000 13:29:58 -0500
Reply-To: Margaret Hanlon
Sender: ILL Records Management Software User's Group
From: Margaret Hanlon
Organization: Saint Francis College
Subject: access 97
MIME-Version: 1.0
Content-type: text/plain; charset=US-ASCII
Content-transfer-encoding: 7BIT
Can anyone tell me do we need to have access 97?
I have windows 98 and everything is fine, is this something new or
what?
Do I need to worry about this?
Margaret Hanlon
Saint Francis College
Loretto, Pa. 15940
Phone: 814-472-3155
Fax: 814-472-3093
=========================================================================
Date: Wed, 31 May 2000 14:16:41 -0400
Reply-To: TRobertson@CLAMS.LIB.MA.US
Sender: ILL Records Management Software User's Group
From: "Toni Robertson, Falmouth ILL Processing"
Subject: Wish list
I wish Larry would include the DATE SHIPPED as one of the field that
comes across when we download messages. I'd like to be able to search
that field to track things that come in our regiona delivery.
Toni
FLP
*************************************************************************
* Toni Robertson, *
* Interlibrary Loan Librarian *
* ILL Processing Center *
* Falmouth Public Library *
* Falmouth, MA 02540 *
* TRobertson@clams.lib.ma.us 508-457-2555 fax: 508-457-2560 *
*************************************************************************
=========================================================================
Date: Wed, 31 May 2000 13:33:30 -0500
Reply-To: Jose Gonzalez
Sender: ILL Records Management Software User's Group
From: Jose Gonzalez
Subject: Re: IHS is not H.I.S., help....?
Comments: To: larry@CLIOSOFTWARE.COM
Mime-Version: 1.0
Content-Type: multipart/mixed; boundary="=_39613806.F697F91A"
This is a MIME message. If you are reading this text, you may want to
consider changing to a mail reader or gateway that understands how to
properly handle MIME multipart messages.
--=_39613806.F697F91A
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: quoted-printable
Content-Disposition: inline
I have discovered for myself that you can make the changes effective =
(unchecking the Replace text with .....) and for that you need to have =
Clio off. That worked for this particular item.
Jose
Jose L. Gonzalez
Library Assistant II - ILL/DD
Mary & Jeff Bell Library
Texas A&M University-Corpus Christi
6300 Ocean Dr.
Corpus Christi, TX 78412
361-825-5772
>>> Larry Perkins 05/31/00 10:25AM >>>
At 09:40 AM 5/31/00 -0500, Teresa Peters
wrote:
>Can anyone tell me why or how to stop clio from spell checking the =
lender
>list when trying to update a request?
>
>Here is the scenario: On the Clio Borrow side when updating a request =
that
>was filled by *IHS , I selected IHS from the clio provided list of
>lenders, Clio corrected it to H.I.S. and gave me the error message as
>follows:
> "the text you entered isn't an Item in the list. Select an item from =
the
>list, or enter text that matches one of the listed items."
There is an Autocorrect feature in Access 97. It is the second item =
listed
under the Tools menu. Try un-checking the entries in this setup screen.
Larry Perkins
Clio Software
114 Bedford Rd.
New Boston, NH 03070
T: 603-487-2391
F: 603-487-2833
URL:
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=========================================================================
Date: Wed, 31 May 2000 14:59:15 -0500
Reply-To: Teresa Peters
Sender: ILL Records Management Software User's Group
From: Teresa Peters
Subject: IHS/H.I.S. , thanks
Mime-Version: 1.0
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Many thanks to all who responded , my problem is solved.=20
Teresa D. Peters, tpeters@medlib.tamu.edu
Document Delivery Library Assoc. I
Medical Sciences Library, Texas A&M Univ.
College Station, TX.77843-4462
(409)845-7497 , fax(409) 845-0923
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