=========================================================================
Date: Tue, 3 Oct 2000 13:35:54 -0400
Reply-To: Shelia Gaines
Sender: ILL Records Management Software User's Group
From: Shelia Gaines
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Hi,
I know this has probably been on the list before but I need to unsubscribe
to CLIO. We are up and running pretty well.
Thanks
Shelia Gaines
Access Services Librarian
Stephens-Burnett Memorial Library
Carson-Newman College
Jefferson City, TN 37760
865-471-3534 (Phone) 865-471-3450 (Fax)
=========================================================================
Date: Mon, 2 Oct 2000 10:45:37 -0400
Reply-To: Ben Hogben
Sender: ILL Records Management Software User's Group
From: Ben Hogben
Subject: Need before dates
MIME-version: 1.0
Content-type: text/plain; charset=us-ascii
Content-transfer-encoding: 7BIT
Hi Clio List,
I have been struggling with the "Needbefore date" in Clio. We used to
have that info transfer over from our web forms to Clio, to OCLC. But if
the patron only put in a few days, the request would almost always
expire in OCLC before the item could be acted upon or shipped out. I
deleted the "Needbefore date" on my web form so that all requests would
be "first-come, first-served" from now on. However, we are still,
somehow, getting needbefore dates that are only a few days transferring
to OCLC. I am wondering if I should also delete the "needbefore date"
out of the Clio Request e-mail fields so that it does not transfer over.
I know that we can manually edit the needbefore date on the OCLC
request, but seems like there should be a way to get around this problem
without adding another edit step.
Any help appreciated.
Ben
--
Ben Hogben, Access Services Manager
Ithaca College Library - XIM
bhogben@ithaca.edu
Phone: (607) 274-1689
=========================================================================
Date: Thu, 5 Oct 2000 10:46:22 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Delivery Notification: Delivery has been delayed]
Comments: To: Ben Hogben
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Ben,
In Clio Request go to OCLC Direct information and change "Default Need By
Date to the number of days in the future that the request can still be
needed.
Another means is to apply a constant data record to a review request. This
is how you do it. Call up your review list in
OCLC by the command "rv: " Select a review request to modify. Once you
have the request displayed you will need to apply a constant data record
that has the appropriate need before date to the review request by the
command "acd [constant data record name] ".
Judd Knight
Clio Sofware Support
----- Original Message -----
From: "Ben Hogben"
To: "Judd Knight"
Cc: "Barbara uchtorff" ; "jhoover"
Sent: Thursday, October 05, 2000 10:19 AM
Subject: Re: Delivery Notification: Delivery has been delayed]
>
>
> Judd Knight wrote:
>
> > Ben,
> >
> > I am not sure whether the list is down or not. The last email I have
> > received from the list is dated 10/03/00 at 12:39 PM. Somebody who
would
> > know is Joseph Natale. He maintains the Clio list. His email address
is
> > Joseph.Natale@uconn.edu
> >
> > Judd Knight
> > Clio Software Support
> >
> >
>
> Hi Judd,
> I have not received a reply from either Joseph Natale or the Clio
listserve.
> So, I will forward my original query to you.
>
> Hi Clio List,
>
> I have been struggling with the "Needbefore date" in Clio. We used to
> have that info transfer over from our web forms to Clio, to OCLC. But if
> the patron only put in a few days, the request would almost always
> expire in OCLC before the item could be acted upon or shipped out. I
> deleted the "Needbefore date" on my web form so that all requests would
> be "first-come, first-served" from now on. However, we are still,
> somehow, getting needbefore dates that are only a few days transferring
> to OCLC. I am wondering if I should also delete the "needbefore date"
> out of the Clio Request e-mail fields so that there is no way it could
> transfer over.
>
> I know that we can manually edit the needbefore date on the OCLC
> request, but seems like there should be a way to get around this problem
> without adding another edit step.
>
> Any help appreciated.
>
> Ben
>
>
> --
> Ben Hogben, Access Services Manager
> Ithaca College Library
> bhogben@ithaca.edu
> Phone: (607) 274-1689
>
>
>
=========================================================================
Date: Thu, 5 Oct 2000 11:54:34 -0400
Reply-To: Larry Perkins
Sender: ILL Records Management Software User's Group
From: Larry Perkins
Subject: Clio Plans and New Releases
Mime-Version: 1.0
Content-Type: multipart/alternative;
boundary="=====================_704623659==_.ALT"
--=====================_704623659==_.ALT
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
X-MIME-Autoconverted: from 8bit to quoted-printable by ssi.media3.net id LAA21601
To the Clio List,
We have been working very hard on solving the problems we encountered whe=
n we
released version 2.0. Your patience and understanding have been truly
"awesome", as the kids say. We are happy to report progress and have a p=
lan
for releasing our solutions.
We have been developing new versions of all Clio products. These newer
versions are all based on Microsoft Access 2000 rather than Access 97. T=
his
will avoid the difficulties we encountered earlier this year caused by
incompatibilities between older and newer versions of Access being instal=
led on
the same PC. It is our plan to release these new versions, one at a time,=
over
the next several weeks. =20
In addition, performance issues have been researched. There is so much
variation depending on the individual environment that this is more diffi=
cult.=20
However, we have worked with a few customers who reported slow updating. =
We
have seen speed doubled, at least, by implementing our "fixes".
CLIO:
The first version, Clio 2.1a, requires that Access 2000 be installed on e=
ach
workstation that Clio will be on. =20
(Shortly, we will release a version that will operate on a PC without any=
copy
of Access or with an older version of Access.)=20
Therefore, we will begin distribution of Clio2.1a to customers who alread=
y have
Access 2000 available. By the way, we recommend that you all start plann=
ing to
migrate to Access 2000 if you have not done so already (recommendation, =
not a
requirement). =20
CLIO DATABASE:
In addition, we will begin a process of upgrading the format of the
Cliodata.mdb file. This file format is currently based on Access 2.0. Af=
ter
considerable analysis and testing, we have determined that upgrading the
database to a newer format, like Access 97 or Access 2000, can significan=
tly
improve the performance of Clio in many areas. At this time, you must ha=
ve a
copy of Access to run the conversion program.
For the techies: The existing Cliodata file is a =91secure=92 database f=
ile. This
means that users cannot open the database directly and it also makes it h=
arder
for us to make automatic improvements to the database design, like adding=
new
fields or making old ones bigger. So, we are going to distribute a new
=91mini-conversion=92 program that will =91un-secure=92 the database and =
upgrade the
database format to either Access 97 or Access 2000, depending on what ver=
sion
of Access a customer currently has. Then, in future versions of Clio, we=
will
be adding additional fields and increasing the field sizes of others. Th=
e net
result of this conversion will be better performance and enhanced capabil=
ities.
CLIO REQUEST:
There is a new version, ClioRequest 2.3a, that requires Access 2000. It =
must
be installed at the same time as the Clio 2.1a installation and database
upgrade. =20
This new version does not temporarily store requests with no IL number se=
nt to
OCLC via Direct request but relies on your downloading the direct produce=
d
messages to get the requests into Clio. This avoids all the searching an=
d time
spent trying to match incoming messages to the temporary ones that had no=
IL
number. Eliminating this should mean considerable speedup in Clio downlo=
ading=20
of OCLC messages.
In addition, the pickup location is put into the patron notes field and
transferred to the OCLC workform in the patron notes. =20
The British Library ARTEmail system has been added as a destination for r=
outing
requests. You must have established an account with the British Library =
and
have a password to use this option.
WHAT TO DO:
If you currently have Access 2000 installed on all Clio workstations, ple=
ase
let us know (larry@cliosoftware.com). We will start with you. We will s=
end
instructions for upgrading Clio and ClioRequest and converting the ClioDa=
ta
database.
A few weeks ago, we asked that anyone who was still operating slowly to c=
ontact
us. We have worked with those who answered and, as far as we know, every=
body
is satisfied. If you were on vacation or missed the message and are in t=
his
category, please let us know (larry@cliosoftware.com). Upgrading your da=
tabase
to Access97, if you have a copy of it, might help you significantly, even=
if
you do not have Access2000.=20
We will send out individual messages with instructions for the Clio,
ClioRequest and database conversion processes to those who respond to thi=
s
message. When those conversions have been accomplished, we will release =
the
next set of upgrades.
If you are currently satisfied with your operations and have plans to upg=
rade
to Access2000 in the near future, you probably do not need to do anything=
at
this time. It would be better to wait and only go through one upgrade cy=
cle.
Each of these upgrades is free for all customers.
Thanks again, for your support and encouragement. We are truly blessed t=
o have
such a group of customers as you folks are.
Larry and Dotty
Clio Software
114 Bedford Rd.
New Boston, NH 03070
T: 603-487-2391
F: 603-487-2833
URL: =20
--=====================_704623659==_.ALT
Content-Type: text/html; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
X-MIME-Autoconverted: from 8bit to quoted-printable by ssi.media3.net id LAA21601
To the Clio List,
We have been working very hard on solving the problems we encountered
when we released version 2.0. Your patience and understanding have
been truly "awesome", as the kids say. We are happy to
report progress and have a plan for releasing our solutions.
We have been developing new versions of all Clio products. These
newer versions are all based on Microsoft Access 2000 rather than Access
97. This will avoid the difficulties we encountered earlier this
year caused by incompatibilities between older and newer versions of
Access being installed on the same PC. It is our plan to release these
new versions, one at a time, over the next several weeks.
In addition, performance issues have been researched. There is so
much variation depending on the individual environment that this is more
difficult. However, we have worked with a few customers who
reported slow updating. We have seen speed doubled, at least, by
implementing our "fixes".
CLIO:
The first version, Clio 2.1a, requires that Access 2000 be installed on
each workstation that Clio will be on.
(Shortly, we will release a version that will operate on a PC without any
copy of Access or with an older version of Access.)
Therefore, we will begin distribution of Clio2.1a to customers who
already have Access 2000 available. By the way, we recommend that
you all start planning to migrate to Access 2000 if you have not done so
already (recommendation, not a requirement).
CLIO DATABASE:
In addition, we will begin a process of upgrading the format of the
Cliodata.mdb file. This file format is currently based on Access
2.0. After considerable analysis and testing, we have determined
that upgrading the database to a newer format, like Access 97 or Access
2000, can significantly improve the performance of Clio in
many areas. At this time, you must have a copy of Access to run the
conversion program.
For the techies: The existing Cliodata file is a =91secure=92 datab=
ase
file. This means that users cannot open the database directly and
it also makes it harder for us to make automatic improvements to the
database design, like adding new fields or making old ones bigger.
So, we are going to distribute a new =91mini-conversion=92 program that w=
ill
=91un-secure=92 the database and upgrade the database format to either Ac=
cess
97 or Access 2000, depending on what version of Access a customer
currently has. Then, in future versions of Clio, we will be adding
additional fields and increasing the field sizes of others. The net
result of this conversion will be better performance and enhanced
capabilities.
CLIO REQUEST:
There is a new version, ClioRequest 2.3a, that requires Access
2000. It must be installed at the same time as the Clio 2.1a
installation and database upgrade.
This new version does not temporarily store requests with no IL number
sent to OCLC via Direct request but relies on your downloading the direct
produced messages to get the requests into Clio. This avoids all
the searching and time spent trying to match incoming messages to the
temporary ones that had no IL number. Eliminating this should mean
considerable speedup in Clio downloading of OCLC messages.
In addition, the pickup location is put into the patron notes field and
transferred to the OCLC workform in the patron notes.
The British Library ARTEmail system has been added as a destination for
routing requests. You must have established an account with the
British Library and have a password to use this option.
WHAT TO DO:
If you currently have Access 2000 installed on all Clio workstations,
please let us know (larry@cliosoftware.com). We will start with
you. We will send instructions for upgrading Clio and ClioRequest
and converting the ClioData database.
A few weeks ago, we asked that anyone who was still operating slowly to
contact us. We have worked with those who answered and, as far as
we know, everybody is satisfied. If you were on vacation or missed
the message and are in this category, please let us know
(larry@cliosoftware.com). Upgrading your database to Access97, if
you have a copy of it, might help you significantly, even if you do not
have Access2000.
We will send out individual messages with instructions for the Clio,
ClioRequest and database conversion processes to those who respond to
this message. When those conversions have been accomplished, we
will release the next set of upgrades.
If you are currently satisfied with your operations and have plans to
upgrade to Access2000 in the near future, you probably do not need to do
anything at this time. It would be better to wait and only go
through one upgrade cycle.
Each of these upgrades is free for all customers.
Thanks again, for your support and encouragement. We are truly
blessed to have such a group of customers as you folks are.
Larry and Dotty
Clio Software
114 Bedford Rd.
New Boston, NH 03070
T: 603-487-2391
F: 603-487-2833
URL:
<http://cliosoft=
ware.com>
--=====================_704623659==_.ALT--
=========================================================================
Date: Thu, 5 Oct 2000 12:00:56 -0400
Reply-To: Ann Ackerson
Sender: ILL Records Management Software User's Group
From: Ann Ackerson
Subject: patron files
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Is there a way to delete all the seniors which graduated last year? Our
patron base is getting huge - and I'd like to clean out folks who are no
longer active. I'd do it even if I have to do it one by one. Its tedious
to scroll thru all the smiths.......and inefficient. Does anyone have a
solution, a workaround or a comment?
TIA,Ann
Ann Ackerson
Interlibrary Loan Borrowing
Colgate University
Hamilton, NY 13346
=========================================================================
Date: Thu, 5 Oct 2000 12:42:57 -0500
Reply-To: Mary Zettwoch
Sender: ILL Records Management Software User's Group
From: Mary Zettwoch
Subject: Clio - OCLC - WebZap
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
My Dearest Colleagues,
I am looking for all of you smart, talented people who have already worked
this out, so my brain will not pop open with all these new problems.
I need to talk to someone who has added the WebZap program for Web forms on
to their OCLC system, that also uses Clio.
I have some procedures questions about how you notify people, and deal with
regrets, etc.
Help.....
Mary Zettwoch
Mary Zettwoch zettwoch@umsl.edu
Head, Interlibrary Loan phone (314)-516-5082
Thomas Jefferson Library fax (314)-516-5853
University of Missouri - St. Louis (UMS) ariel IP 134.124.130.2
8001 Natuaral Bridge Rd.
St. Louis, MO 63121-4499
=========================================================================
Date: Thu, 5 Oct 2000 15:56:55 -0500
Reply-To: Mary Zettwoch
Sender: ILL Records Management Software User's Group
From: Mary Zettwoch
Subject: OOPs lost you all WebZap-OCLC-CLIO
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Sorry all, I ended up trying to e-mail several people, tried to be slick
and lost all of you. Dumb huh!
What I need to know,
1. How do I have multiple people use the REVIEW File, Christie from
Colorado State said I can use some macros off the WebZap home page. I went,
I found, I knew nothing on how to get them from there to here.
2. How do we e-mail only some of the patrons, and not others, and how do
we know they are being e-mailed?
3. When there is a REVIEW record that is obviously not going to be
produced for some reason (Obviously non-circ, or Too New) is there a way we
can capture that record and get it in CLIO some way, by not producing it in
OCLC, like some screen capture to be dumped in the ALA form, so I can keep
all of the regrets in CLIO also, and not in paper.
As much help I have been added for my patrons to make their life easier
electronically, I seem to be making a bigger mess for myself. It seems
that it takes more time to process things now than 10 years ago. I must be
doing something really wrong. I feel as though I have half of the answer,
and if I could only find that other half......life would be fine!
Sorry guys, Mary is having one of those days, spinning and getting nowhere!
My Compliments to you all,
Mary Zettwoch
Mary Zettwoch zettwoch@umsl.edu
Head, Interlibrary Loan phone (314)-516-5082
Thomas Jefferson Library fax (314)-516-5853
University of Missouri - St. Louis (UMS) ariel IP 134.124.130.2
8001 Natuaral Bridge Rd.
St. Louis, MO 63121-4499
=========================================================================
Date: Fri, 6 Oct 2000 08:52:55 -0400
Reply-To: Pat Barbour
Sender: ILL Records Management Software User's Group
From: Pat Barbour
Subject: [Fwd: Newest Clio Updates]
MIME-Version: 1.0
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This is a multi-part message in MIME format.
--------------592D4E6664851C1F0083C82B
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Hello All,
We are one of the libraries Larry spoke about in his email
yesterday.
We have loaded the newest versions of Clio & ClioRequest and our
reactions
are in the attached email I sent Larry yesterday.
I think it says it all!
--
Patricia Barbour, Document Access Coordinator
Central Michigan University Libraries (EZC)
Park 214; Library Drive
Mt Pleasant MI 48859
517-774-3022 Phone
517-774-4499 Fax
pat.barbour@cmich.edu
--------------592D4E6664851C1F0083C82B
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Message-ID: <39DCCD2D.264CBF5A@cmich.edu>
Date: Thu, 05 Oct 2000 14:49:17 -0400
From: Pat Barbour
X-Mailer: Mozilla 4.7 [en] (Win98; U)
X-Accept-Language: en,pdf
MIME-Version: 1.0
To: Larry Perkins
CC: Ruth Helwig
Subject: Newest Clio Updates
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Hello Larry,
The new version of Clio that Ruth installed on Monday night
has made a BIG
improvement on the speed of most functions. The Borrowing Search
speed of our 28,500+ active records is much faster. The
converting/loading of lending requests from OCLC has gone from
8-12 minutes per 100 request to 4-6 minutes per 100.
Other updating, searching and converting seems to be much quicker
now. Most times have been cut in half (some cut even more!).
The only problem we had was when we tried to do a backup on
the server for the Clio folder. The size of the folder more than
tripled! Our systems people showed us a new way to backup and we
are doing okay with it now.
I read your email today. This version seems to be one of
the best updates we've had. My staff is very pleased with it.
Not only do they like the increased speed, but they are also
impressed with the "cleanliness" of the update. As of now, no
bugs or other problems to report.
The same comments as above can also be applied to the
ClioRequest update.
We all want to thank you, Dotty and anyone else that put
these versions of Clio and ClioRequest together. We appreciate
all of your care and hard work.
Regards,
Pat
--
Patricia Barbour, Document Access Coordinator
Central Michigan University Libraries (EZC)
Park 214; Library Drive
Mt Pleasant MI 48859
517-774-3022 Phone
517-774-4499 Fax
pat.barbour@cmich.edu
--------------592D4E6664851C1F0083C82B--
=========================================================================
Date: Fri, 6 Oct 2000 11:46:26 -0400
Reply-To: "Gary A. Wasdin"
Sender: ILL Records Management Software User's Group
From: "Gary A. Wasdin"
Subject: Job Posting
In-Reply-To: <39DDCB27.8B9FA639@cmich.edu>
Mime-Version: 1.0
Content-Type: multipart/alternative;
boundary="=====================_-924030846==_.ALT"
--=====================_-924030846==_.ALT
Content-Type: text/plain; charset="us-ascii"; format=flowed
Posting my job, soon available, below! It's a wonderful position, in a
great school!
Wesleyan University Library
Middletown, CT
Head of Access Services.
Wesleyan University seeks a librarian with a users services background to
manage the Access Services Department which includes circulation, reserves,
interlibrary loan, electronic document delivery services, and a group
engaged in a special initiative to enhance the online catalog in ways that
will improve access. The Head of Access Services reports to the Associate
University Librarian.
The Access Services Department at Wesleyan University is committed to
exploring and
implementing new technologies to increase access to our holdings. A popular
and successful electronic reserve program was launched last year using
ERes, and the Interlibrary Loan office has implemented ILLiad, a electronic
ILL package which enables an almost paper-less ILL office to run smoothly
and efficiently. Candidates should be extremely comfortable working in a
wired environment, and should have a keen interest in pursuing new avenues
that will strengthen services to users.
Minimum qualifications: ALA-accredited MLS; experience supervising a staff
engaged in customer services; strong customer service skills; knowledge of
circulation and reserve operations in an on-line environment; understanding
of interlibrary loan systems and multi-vendor document delivery services;
an understanding of MARC formats and how collections are represented in
online catalogs; ability to interact positively in a rapidly changing
collaborative environment. Desirable: experience with Sirsi's Unicorn;
demonstrated experience with WWW authoring.
Starting salary range: $40,000+ depending upon experience
To apply submit a resume and a letter of application that specifically
addresses each of the qualifications to J. Robert Adams, University
Librarian, Wesleyan University, Middletown, CT 06459. Wesleyan is committed
to diversity through affirmative action and equal opportunity. Applications
will be accepted until the position is filled, but to insure consideration
applications must be received by October 31, 2000. AA, EOE.
_________
Gary A. Wasdin
Head of Access Services
Wesleyan University - Olin Library
252 Church Street
Middletown CT 06459-0108
860-685-3454 Fax:860-685-2661
gwasdin@wesleyan.edu
--=====================_-924030846==_.ALT
Content-Type: text/html; charset="us-ascii"
Posting my job, soon available, below! It's a wonderful position,
in a great school!
Wesleyan University Library
Middletown, CT
Head of Access Services.
Wesleyan University seeks a librarian with a users services background to
manage the Access Services Department which includes circulation,
reserves, interlibrary loan, electronic document delivery services, and a
group engaged in a special initiative to enhance the online catalog in
ways that will improve access. The Head of Access Services reports to the
Associate University Librarian.
The Access Services Department at Wesleyan University is committed to
exploring and
implementing new technologies to increase access to our holdings. A
popular and successful electronic reserve program was launched last year
using ERes, and the Interlibrary Loan office has implemented ILLiad, a
electronic ILL package which enables an almost paper-less ILL office to
run smoothly and efficiently. Candidates should be extremely comfortable
working in a wired environment, and should have a keen interest in
pursuing new avenues that will strengthen services to users.
Minimum qualifications: ALA-accredited MLS; experience supervising a
staff engaged in customer services; strong customer service skills;
knowledge of circulation and reserve operations in an on-line
environment; understanding of interlibrary loan systems and multi-vendor
document delivery services; an understanding of MARC formats and how
collections are represented in online catalogs; ability to interact
positively in a rapidly changing collaborative environment. Desirable:
experience with Sirsi's Unicorn; demonstrated experience with WWW
authoring.
Starting salary range: $40,000+ depending upon experience
To apply submit a resume and a letter of application that specifically
addresses each of the qualifications to J. Robert Adams, University
Librarian, Wesleyan University, Middletown, CT 06459. Wesleyan is
committed to diversity through affirmative action and equal opportunity.
Applications will be accepted until the position is filled, but to insure
consideration applications must be received by October 31, 2000. AA,
EOE.
_________
Gary A. Wasdin
Head of Access Services
Wesleyan University - Olin Library
252 Church Street
Middletown CT 06459-0108
860-685-3454 Fax:860-685-2661
gwasdin@wesleyan.edu
--=====================_-924030846==_.ALT--
=========================================================================
Date: Fri, 6 Oct 2000 11:18:52 -0600
Reply-To: gheidema@tiu.edu
Sender: ILL Records Management Software User's Group
From: Gail Heideman
Organization: Trinity International University
Subject: Re: Clio "In Process record that no longer exist in OCLC
In-Reply-To: <011b01c0298f$dd47b460$025d170a@airmail.net>
Can a record be marked complete in OCLC if it is status
"SHIPPED"? I haven't been paying close attention lately but I
know it used to be that they would only update "COMPLETE" from
the status "RETURNED" or "NOT RECEIVED."
On 28 Sep 2000, at 16:05, Judd Knight wrote about [CLIO] Clio "In Process record that:
Date sent: Thu, 28 Sep 2000 16:05:42 -0500
Send reply to: Judd Knight
From: Judd Knight
Subject: [CLIO] Clio "In Process record that no longer exist in OCLC
To: CLIO-L@UCONNVM.UCONN.EDU
} Clio users,
}
} You may have noticed at some time you have had an ILL request in Clio that has a status of In Process for Clio status and an OCLC status of Shipped that is no longer in OCLC. This can happen when the lending library updates the ILL request in OCLC to
shipped then accidently updates the record
to Complete. When this occurs the library may have sent the book or it could be still sitting on their shelves. In either situation you will have to contact the lender that Clio has designated to see if they really intend to ship the book. If they do
not intend to ship the book you will have
to cancel the non-completed request on your side then submit a new ILL request in OCLC.
}
} Judd Knight
} Clio Software Support
}
}
Gail Heideman
Electronic Resources Librarian
Rolfing Library
Trinity International Univ.
2065 Half Day Rd.
Deerfield, IL 60015
Voice: (847)317-4011
FAX: (847)317-4012
Email: gheidema@tiu.edu
=========================================================================
Date: Fri, 6 Oct 2000 11:27:35 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Oct 7-15 Vacation
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Clio users,
I will be on vacation from Oct. 7 - Oct. 14. Please refrain from =
emailing me directly until I return.
Thanks,
Judd Knight
Clio Software Support
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Clio users,
I will be on vacation from Oct. 7 - =
Oct. 14. =20
Please refrain from emailing me directly until I return.
Thanks,
Judd Knight
Clio Software Support
------=_NextPart_000_0040_01C02F88.6CF30EE0--
=========================================================================
Date: Fri, 6 Oct 2000 12:44:10 -0400
Reply-To: Margaret Ellingson
Sender: ILL Records Management Software User's Group
From: Margaret Ellingson
Subject: Re: Clio "In Process record that no longer exist in OCLC
Comments: To: Gail Heideman
In-Reply-To: <39DDB51B.18860.5B9F51D@localhost>
MIME-Version: 1.0
Content-Type: TEXT/PLAIN; charset=US-ASCII
No, you cannot directly update a SHIPPED item to COMPLETE. Items normally
must be at least RECEIVED to be completed. However, it is possible for a
lending library to recall a SHIPPED item and then update it to COMPLETE.
We do this *occasionally* when it's clear that an item has made it to a
borrowing library and back without being updated by them at all (like when
it has borrowing library paperwork in it).
****************************************************************************
Margaret W. Ellingson INTERNET: libmgw@emory.edu
Interlibrary Loan/Reference PHONE: 404-727-6893
Woodruff Library FAX: 404-727-0052
Emory University ARIEL IP: 170.140.164.188
Atlanta, GA 30322-2870 USA OCLC: EMU / RLIN: GAEG / NUC: GEU
****************************************************************************
On Fri, 6 Oct 2000, Gail Heideman wrote:
> Can a record be marked complete in OCLC if it is status
> "SHIPPED"? I haven't been paying close attention lately but I
> know it used to be that they would only update "COMPLETE" from
> the status "RETURNED" or "NOT RECEIVED."
>
>
> On 28 Sep 2000, at 16:05, Judd Knight wrote about [CLIO] Clio "In Process record that:
>
> Date sent: Thu, 28 Sep 2000 16:05:42 -0500
> Send reply to: Judd Knight
> From: Judd Knight
> Subject: [CLIO] Clio "In Process record that no longer exist in OCLC
> To: CLIO-L@UCONNVM.UCONN.EDU
>
> } Clio users,
> }
> } You may have noticed at some time you have had an ILL request in Clio that has a status of In Process for Clio status and an OCLC status of Shipped that is no longer in OCLC. This can happen when the lending library updates the ILL request in OCLC t
o shipped then accidently updates the record
> to Complete. When this occurs the library may have sent the book or it could be still sitting on their shelves. In either situation you will have to contact the lender that Clio has designated to see if they really intend to ship the book. If they d
o not intend to ship the book you will have
> to cancel the non-completed request on your side then submit a new ILL request in OCLC.
> }
> } Judd Knight
> } Clio Software Support
> }
> }
>
>
> Gail Heideman
> Electronic Resources Librarian
> Rolfing Library
> Trinity International Univ.
> 2065 Half Day Rd.
> Deerfield, IL 60015
> Voice: (847)317-4011
> FAX: (847)317-4012
> Email: gheidema@tiu.edu
>
=========================================================================
Date: Fri, 6 Oct 2000 17:18:31 -0400
Reply-To: Suzanne France
Sender: ILL Records Management Software User's Group
From: Suzanne France
Organization: NCSU Libraries
Subject: Overdue Notification
Comments: cc: Gregory Gulas
MIME-Version: 1.0
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I'm emailing this question to all of you on my co-workers behalf. He
tried to connect to the list-serv but was told it was full?!
Thank you,
Suzanne France
Acting Librarian for Interlibrary and Document Delivery Services
North Carolina State University (NRC)
Raleigh, NC
--------------------------------------------------------------------------------------------
e-mail of overdue notification
Is there a way to get CLIO to make e-mail notification of overdue
items? I can't find a mention of this in the instructions, but several
people I work with seem to remember seeing this function demonstrated or
discussed at a conferece.
thanks,
Greg Gulas
Computer Consultant, NCSU Libraries
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org:Interlibrary and Document Delivery Services Unit;D.H. Hill Library
version:2.1
email;internet:suzanne_france@ncsu.edu
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=========================================================================
Date: Fri, 6 Oct 2000 16:41:57 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Overdue Notification
Comments: To: Suzanne France
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Suzanne,
Unfortunately this is not a feature in the recent versions of Clio. This
feature is on the list of future improvements for Clio.
Judd Knight
Clio Software Support
----- Original Message -----
From: "Suzanne France"
To:
Sent: Friday, October 06, 2000 4:18 PM
Subject: [CLIO] Overdue Notification
> I'm emailing this question to all of you on my co-workers behalf. He
> tried to connect to the list-serv but was told it was full?!
> Thank you,
>
> Suzanne France
> Acting Librarian for Interlibrary and Document Delivery Services
> North Carolina State University (NRC)
> Raleigh, NC
>
> --------------------------------------------------------------------------
------------------
>
> e-mail of overdue notification
>
> Is there a way to get CLIO to make e-mail notification of overdue
> items? I can't find a mention of this in the instructions, but several
>
> people I work with seem to remember seeing this function demonstrated or
>
> discussed at a conferece.
>
> thanks,
>
> Greg Gulas
> Computer Consultant, NCSU Libraries
>
>
>
=========================================================================
Date: Mon, 9 Oct 2000 09:24:13 -0500
Reply-To: Alison Levene
Sender: ILL Records Management Software User's Group
From: Alison Levene
Subject: A problem with totals in the Lending Statistics
Comments: cc: akturner@mail.uark.edu, Mtabler@mail.uark.edu,
albertab@mail.uark.edu
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
I just ran previous month Lending statistics for two specific groups of
reciprocal libraries that we regularly supply materials to. For one group,
the only total I got in the last column was the 'grand total.' For the
other consortial group, the first library totalled in the last column and
there was a grand total. Everything else is zeros. Is anyone else
experiencing this? Is this something that CLIO needs to fix? Alison
Alison Levene, Head of Interlibrary Loan/Document Delivery
University Libraries
University of Arkansas, Fayetteville (AFU)
Fayetteville AR 72701-1201
(501) 575-2925 Ariel: 130.184.236.32 Fax: (501)575-5558
=========================================================================
Date: Tue, 10 Oct 2000 16:08:55 -0400
Reply-To: DKLEMPNER@LNMTA.BENTLEY.EDU
Sender: ILL Records Management Software User's Group
From: Dylan Klempner
Subject: Archiving
MIME-Version: 1.0
Content-type: text/plain; charset=us-ascii
Hi y'all,
I'm having trouble archiving my old records in Clio. Is there something
I'm supposed to do that I'm not doing? I go to Administration, then
Archive Borrowing Requests, etc, but the records don't move. I can search
for them without checking the archives box in the search window. I don't
think all of my records are matched. Could that have something to do with
it?
Thanks,
Dylan Klempner
ILL/DD
Solomon R. Baker Library
Bentley College
=========================================================================
Date: Tue, 10 Oct 2000 18:13:57 -0400
Reply-To: Larry Perkins
Sender: ILL Records Management Software User's Group
From: Larry Perkins
Subject: New York City training session
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
We are going to be in New York City for a 1/2 day training session
sponsored by the CUNY colleges. There is extra space available if others
in the immediate area would like to attend.
The preferred date is Friday Oct 27, with Monday Nov 20 as an alternate.
It will be in the afternoon at the CUNY 57th street offices.
If you would like to attend, let us know if one or both of these dates
would work for you. We will coordinate with the CUNY folks.
Thanks,
Larry Perkins
Clio Software
114 Bedford Rd.
New Boston, NH 03070
T: 603-487-2391
F: 603-487-2833
URL:
=========================================================================
Date: Wed, 11 Oct 2000 12:31:39 -0600
Reply-To: Jivonna Stewart
Sender: ILL Records Management Software User's Group
From: Jivonna Stewart
Subject: Clio Request-HELP!
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
Judd or Larry
I need immediate help. This situation has been going on for 3 days. I
repaired, archived, compacted etc to make sure it wasn't a problem
there. When I push the SEND REQUESTS button on Clio Request, it acts as if
it is working but it gets hung up on the 1st request (it says 1 email
request sent) and never proceeds to the second request. If I go to the
OCLC Review file, the request is not there. If I go into CLIO, I search by
IL#0. The request is there. I print it, delete it and do it on
OCLC. Meanwhile, I have to shut Clio Request down. When it comes back up,
sometimes it does the rest of the requests and sometimes it repeats the
above steps.
Help!
Jivonna Stewart Lord, please make me the kind of
jstewart@lib.nmsu person my dog thinks I am.
Interlibrary Loan
New Mexico State University
Branson Library, ILL
Box 30003 Dept 3475
Las Cruces, NM 88003
Fax: (505)646-4335
Phone: (505)646-6915
Ariel: 128.123.44.118
=========================================================================
Date: Wed, 11 Oct 2000 13:29:18 -0500
Reply-To: Wiggins.Tanya@EPAMAIL.EPA.GOV
Sender: ILL Records Management Software User's Group
From: Tanya Wiggins
Subject: Error Message
MIME-version: 1.0
Content-type: text/plain; charset=us-ascii
We are getting the following error message...Error in check DB Version 3050
couldn't lock file. Can anyone tell me how to fix it?
=========================================================================
Date: Wed, 11 Oct 2000 13:42:04 -0500
Reply-To: Meg Carpenter
Sender: ILL Records Management Software User's Group
From: Meg Carpenter
Subject: Re: Clio Request-HELP!
Comments: To: jstewart@LIB.NMSU.EDU
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: quoted-printable
It is interesting to hear that you are also having this problem. We =
have had this same thing happen for the last several days, but I thought =
it was because of local LAN problems or perhaps OCLC.=20
Meg Carpenter
Interlibrary Services
Texas A&M University
mhassel@lib-gw.tamu.edu
>>> Jivonna Stewart 10/11/00 01:31PM >>>
Judd or Larry
I need immediate help. This situation has been going on for 3 days. I
repaired, archived, compacted etc to make sure it wasn't a problem
there. When I push the SEND REQUESTS button on Clio Request, it acts as =
if
it is working but it gets hung up on the 1st request (it says 1 email
request sent) and never proceeds to the second request. If I go to the
OCLC Review file, the request is not there. If I go into CLIO, I search =
by
IL#0. The request is there. I print it, delete it and do it on
OCLC. Meanwhile, I have to shut Clio Request down. When it comes back =
up,
sometimes it does the rest of the requests and sometimes it repeats the
above steps.
Help!
Jivonna Stewart Lord, please make me the kind of
jstewart@lib.nmsu person my dog thinks I am.
Interlibrary Loan
New Mexico State University
Branson Library, ILL
Box 30003 Dept 3475
Las Cruces, NM 88003
Fax: (505)646-4335
Phone: (505)646-6915
Ariel: 128.123.44.118
=========================================================================
Date: Wed, 11 Oct 2000 13:56:41 -0500
Reply-To: Denise Babin
Sender: ILL Records Management Software User's Group
From: Denise Babin
Subject: Re: Clio Request-HELP!
Comments: To: MHASSEL@LIB-GW.TAMU.EDU
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: quoted-printable
We got a message from WILS that OCLC is having problems right now that may =
affect their ILL database.
Denise Babin
Head of Automation
Golda Meir Library
University of Wisconsin-Milwaukee
dbabin@uwm.edu
414-229-5979
fax 414-229-6766
>>> Meg Carpenter 10/11/2000 1:42:04 PM >>>
It is interesting to hear that you are also having this problem. We =
have had this same thing happen for the last several days, but I thought =
it was because of local LAN problems or perhaps OCLC.=20
Meg Carpenter
Interlibrary Services
Texas A&M University
mhassel@lib-gw.tamu.edu=20
>>> Jivonna Stewart 10/11/00 01:31PM >>>
Judd or Larry
I need immediate help. This situation has been going on for 3 days. I
repaired, archived, compacted etc to make sure it wasn't a problem
there. When I push the SEND REQUESTS button on Clio Request, it acts as =
if
it is working but it gets hung up on the 1st request (it says 1 email
request sent) and never proceeds to the second request. If I go to the
OCLC Review file, the request is not there. If I go into CLIO, I search =
by
IL#0. The request is there. I print it, delete it and do it on
OCLC. Meanwhile, I have to shut Clio Request down. When it comes back =
up,
sometimes it does the rest of the requests and sometimes it repeats the
above steps.
Help!
Jivonna Stewart Lord, please make me the kind of
jstewart@lib.nmsu person my dog thinks I am.
Interlibrary Loan
New Mexico State University
Branson Library, ILL
Box 30003 Dept 3475
Las Cruces, NM 88003
Fax: (505)646-4335
Phone: (505)646-6915
Ariel: 128.123.44.118
=========================================================================
Date: Wed, 11 Oct 2000 15:18:23 -0400
Reply-To: Mark Sullivan
Sender: ILL Records Management Software User's Group
From: Mark Sullivan
Subject: Re: Clio Request-HELP!
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
This is the link for OCLC's systems alert page:
http://www.oclc.org/cgi-oclc/display.pl.cgi
____________________________________
Mark Sullivan
Systems Administrator for the College Libraries
1 College Circle
SUNY Geneseo
Geneseo, NY 14454
(716) 245-5698
=========================================================================
Date: Wed, 11 Oct 2000 17:43:49 -0400
Reply-To: Larry Perkins
Sender: ILL Records Management Software User's Group
Comments: RFC822 error: MESSAGE-ID field duplicated. Last occurrence
was retained.
From: Larry Perkins
Subject: Fwd: OCLC system difficulties
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Please note the following concerning OCLC problems which affects
ClioRequest among other things.
Larry Perkins
>X-Authentication-Warning: iris.itcs.northwestern.edu: mailnull set sender to
> using -f
>From: "Carter,Judith"
>To: "'ILL-L'" , "'PFW'"
>Cc: "'NetList-L'"
>Subject: OCLC system difficulties
>Date: Wed, 11 Oct 2000 12:37:22 -0400
>X-Mailer: Internet Mail Service (5.5.2650.21)
>Reply-To: ILL-L@listserv.it.northwestern.edu
>Sender: owner-ILL-L@listserv.it.northwestern.edu
>X-RCPT-TO:
>
>Pardon the cross posting to ILL-L and PfW:
>
>OCLC has been experiencing intermittent system problems. Users of OCLC
>CatME, CJK and Arabic Cataloging software and users of OCLC Z39.50
>Cataloging may be unable to logon.
>
>The problems also impact requests from OCLC ILL Direct Request, ISOILL and
>FirstSearch/ILL Link. We are investigating whether any ILL requests have
>been lost. Libraries using the Innovative Interfaces ILL module may have
>difficulty connecting and uploading requests.
>
>OCLC staff are at work to resolve these issues. We apologize for any
>inconvenience this may cause.
>
>Judith Carter
>OCLC ILL Product Manager
>CarterJ@oclc.org
>
Clio Software
114 Bedford Rd.
New Boston, NH 03070
T: 603-487-2391
F: 603-487-2833
URL:
=========================================================================
Date: Thu, 12 Oct 2000 11:14:19 -0400
Reply-To: Suzanne France
Sender: ILL Records Management Software User's Group
From: Suzanne France
Organization: NCSU Libraries
Subject: Patrons and Departments
Comments: cc: Robin Rucker
MIME-Version: 1.0
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--------------6F60F599A27C9EC46FB382FC
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Content-Transfer-Encoding: 7bit
Is there a way that the "Borrowing Requests" table could include the Patron's
Deparment from the "Patron Database"?
We do not manually type in a patron's department in the Borrowing Request
after their request has been downloaded from OCLC. We do add their department
to their record in the patron database. BUT it seems that by imputing the
data this way there is no way to get a list of the items borrowed which
includes the department the items were borrowed for.
Any help would be appreciated.
Thank you,
Suzanne France
Acting Librarian for Interlibrary and Document Delivery Services
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=========================================================================
Date: Thu, 12 Oct 2000 12:25:17 -0400
Reply-To: "Carter,Judith"
Sender: ILL Records Management Software User's Group
From: "Carter,Judith"
Subject: OCLC IDR and ISOILL process status
Comments: To: ILL-L , PFW
Comments: cc: NetList-L
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
OCLC has fixed the systems that merge Interlibrary Loan records into the
OCLC ILL Service from ILL Direct Request, ISOILL and FirstSearch. Records
from Innovative Interfaces, ClioRequest, and WebZap could have also been
affected. Records from these processes should now transfer into OCLC ILL
successfully. We are still investigating whether any records have been
'lost' between FirstSearch ILL and the OCLC ILL service.
Judith Carter
OCLC ILL Product Manager
CarterJ@oclc.org
1-800-848-5878
=========================================================================
Date: Fri, 13 Oct 2000 12:44:43 -0600
Reply-To: Jivonna Stewart
Sender: ILL Records Management Software User's Group
From: Jivonna Stewart
Subject: Thanks!
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
Thank you everyone for all your help.
Jivonna Stewart Lord, please make me the kind of
jstewart@lib.nmsu person my dog thinks I am.
Interlibrary Loan
New Mexico State University
Branson Library, ILL
Box 30003 Dept 3475
Las Cruces, NM 88003
Fax: (505)646-4335
Phone: (505)646-6915
Ariel: 128.123.44.118
=========================================================================
Date: Fri, 13 Oct 2000 16:06:45 -0400
Reply-To: "James L. Williamson"
Sender: ILL Records Management Software User's Group
From: "James L. Williamson"
Subject: CLIO help for a novice - Lending Library address length - How ext
end?
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
The lending records in CLIO only seem to provide 4 lines for the lending
library's address. We have had several shipping labels print out already
that were a line or two short of a complete address. This must be a common
problem. What is the fix?
Thanks,
Jim
=========================================================================
Date: Mon, 16 Oct 2000 01:00:51 -0400
Reply-To: DKLEMPNER@LNMTA.BENTLEY.EDU
Sender: ILL Records Management Software User's Group
From: Dylan Klempner
Subject: Dylan Klempner/Staff/Bentley is out of the office.
MIME-Version: 1.0
Content-type: text/plain; charset=us-ascii
I will be out of the office starting 10/13/2000 and will not return until
10/27/2000.
If you have any ILL/DD questions please contact Cathy Cronin at x2233.
=========================================================================
Date: Mon, 16 Oct 2000 12:24:12 -0400
Reply-To: Judy Cobb
Sender: ILL Records Management Software User's Group
From: Judy Cobb
Subject: Data Directory error message
MIME-Version: 1.0
Content-Type: TEXT/PLAIN; charset=US-ASCII
Hello!
Has anyone had this problem when updating lending requests?
After clicking on "Send Updates to Microenhancer" and then clicking on
"Send Updates to File" I receive the following message:
Either the Data Directory is Incorrect or not all of the output files
exist. Please go to the Preferences/Data Directories menu item and check
the Data Directory. *OK*
Then if I click *OK* the next message is:
"Proceed not ok" *OK*
Then if I click *OK* the message goes away but nothing has been batched
over to the microenhancer.
When I did open the Preferences/Data Directories all my settings agree
with the others (we have 4 Clio users) in the office. Does anyone have
any clue as to why this is happening??
Many thanks in advance.
Judy Cobb
------------------------------------------------------------------------------
Judy Cobb Roscoe L. West Library
Principal Library Assistant Interlibrary Loan Dept.
E-Mail: cobbjudy@tcnj.edu The College of New Jersey
Voice: 609.771.2037 or 2028 2000 Pennington Road
Fax: 609.637.5189 or 5177 P.O. Box 7718
Ariel: 159.91.8.158 Ewing, N.J. 08628-0718
------------------------------------------------------------------------------
=========================================================================
Date: Mon, 16 Oct 2000 12:33:53 -0400
Reply-To: "Melissa A. Hofmann"
Sender: ILL Records Management Software User's Group
From: "Melissa A. Hofmann"
Subject: Re: Data Directory error message
Comments: To: Judy Cobb
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
I reinstalled all the datafiles from the disk and everything is fine.
Melissa
Judy Cobb wrote:
>
> Hello!
>
> Has anyone had this problem when updating lending requests?
> After clicking on "Send Updates to Microenhancer" and then clicking on
> "Send Updates to File" I receive the following message:
>
> Either the Data Directory is Incorrect or not all of the output files
> exist. Please go to the Preferences/Data Directories menu item and check
> the Data Directory. *OK*
>
> Then if I click *OK* the next message is:
>
> "Proceed not ok" *OK*
>
> Then if I click *OK* the message goes away but nothing has been batched
> over to the microenhancer.
>
> When I did open the Preferences/Data Directories all my settings agree
> with the others (we have 4 Clio users) in the office. Does anyone have
> any clue as to why this is happening??
>
> Many thanks in advance.
> Judy Cobb
>
> ------------------------------------------------------------------------------
>
> Judy Cobb Roscoe L. West Library
> Principal Library Assistant Interlibrary Loan Dept.
> E-Mail: cobbjudy@tcnj.edu The College of New Jersey
> Voice: 609.771.2037 or 2028 2000 Pennington Road
> Fax: 609.637.5189 or 5177 P.O. Box 7718
> Ariel: 159.91.8.158 Ewing, N.J. 08628-0718
>
> ------------------------------------------------------------------------------
--
><>%%%%><>%%%%><>%%%%><>%%%%><>%%%%%%%<><%%%%<><%%%%<><%%%%<><%%%%<><
Melissa A. Hofmann
Senior Library Assistant
Interlibrary Loan/Document Delivery
Roscoe L. West Library
The College of New Jersey (NJT)
P.O. Box 7718
Ewing, NJ 08628-0718
Voice: 609.771.2084
Fax: 609.637.5189
Ariel: 159.91.8.158
hofmannm@tcnj.edu
><>%%%%><>%%%%><>%%%%><>%%%%><>%%%%%%%<><%%%%<><%%%%<><%%%%<><%%%%<><
=========================================================================
Date: Mon, 16 Oct 2000 11:35:46 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Data Directory error message
Comments: To: Judy Cobb
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Judy,
Check to see if these files exist on the machines that have the
Microenhancer. These files should be located in the OLCLAPPS/ILLME/
directory.
Cd_copy.dat, Cd_loan.dat, N_compl.dat, Download.dat, Ill.dat, Illindex.dat,
N_compl.dat, N_cond.dat,
N_delreq.dat, N_future.dat, N_no.dat, N_nocond.dat, N_norecv.dat,
N_norr.dat, N_recall.dat, N_recvd.dat, N_renew.dat, N_retrnd.dat,
N_ship.dat, N_yescnd.dat, N_yescop.dat, N_yesln.dat, N_yesrec.dat,
N_yesrr.dat, Update.dat, Updated.dat
Judd Knight
Clio Software Support
----- Original Message -----
From: "Judy Cobb"
To:
Sent: Monday, October 16, 2000 11:24 AM
Subject: [CLIO] Data Directory error message
> Hello!
>
> Has anyone had this problem when updating lending requests?
> After clicking on "Send Updates to Microenhancer" and then clicking on
> "Send Updates to File" I receive the following message:
>
> Either the Data Directory is Incorrect or not all of the output files
> exist. Please go to the Preferences/Data Directories menu item and check
> the Data Directory. *OK*
>
> Then if I click *OK* the next message is:
>
> "Proceed not ok" *OK*
>
> Then if I click *OK* the message goes away but nothing has been batched
> over to the microenhancer.
>
> When I did open the Preferences/Data Directories all my settings agree
> with the others (we have 4 Clio users) in the office. Does anyone have
> any clue as to why this is happening??
>
> Many thanks in advance.
> Judy Cobb
>
> --------------------------------------------------------------------------
----
>
> Judy Cobb Roscoe L. West Library
> Principal Library Assistant Interlibrary Loan Dept.
> E-Mail: cobbjudy@tcnj.edu The College of New Jersey
> Voice: 609.771.2037 or 2028 2000 Pennington Road
> Fax: 609.637.5189 or 5177 P.O. Box 7718
> Ariel: 159.91.8.158 Ewing, N.J. 08628-0718
>
> --------------------------------------------------------------------------
----
>
=========================================================================
Date: Mon, 16 Oct 2000 10:56:14 -0500
Reply-To: Jeanne Sadlik
Sender: ILL Records Management Software User's Group
From: Jeanne Sadlik
Subject: missing records
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: quoted-printable
We have a problem with OCLC requests in Clio.
My Staff enters the ILL request in OCLC and downloads the requests using =
the microenhancer. She complete the process by selecting "Get new OCLC =
requests" in Clio and receives the message the the correct # of records =
are imported. She then is able to match the patron files so she is =
certain the oclc requests exist in Clio. However, when she goes back in =
to update the records (after receiving the articles), the Clio record is =
no longer there.
Does anyone know why this is happening or how to correct it?
Jeanne Sadlik
Coordinator, Access Services
Loyola Health Sciences Library
2160 South First Avenue
Maywood, IL 60153
jsadlik@luc.edu
(708) 216-5304
(708) 216-8115 Fax
=========================================================================
Date: Mon, 16 Oct 2000 13:33:52 -0600
Reply-To: Jennifer Sotelo
Sender: ILL Records Management Software User's Group
From: Jennifer Sotelo
Subject: Unsubscribe
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Hello,
Please tell me how to unsubscribe to the listserve.
Thanks,
Jennifer Sotelo
Library Technician II
Information Delivery Services
Arthur Lakes Library
Colorado School of Mines
1400 Illinois Street
Golden, CO 80401
Ph. 303-273-3899
Fax 303-273-3199
E-mail: jsotelo@mines.edu
=========================================================================
Date: Mon, 16 Oct 2000 17:01:15 -0400
Reply-To: Judy Cobb
Sender: ILL Records Management Software User's Group
From: Judy Cobb
Subject: Re: Data Directory error message
Comments: To: "Melissa A. Hofmann"
In-Reply-To: <39EB2DF1.7E80DA1A@tcnj.edu>
MIME-Version: 1.0
Content-Type: TEXT/PLAIN; charset=US-ASCII
Thanks to Melissa, Jose and Judd.
All is fine now.
Judy
On Mon, 16 Oct 2000, Melissa A. Hofmann wrote:
> I reinstalled all the datafiles from the disk and everything is fine.
>
> Melissa
>
> Judy Cobb wrote:
> >
> > Hello!
> >
> > Has anyone had this problem when updating lending requests?
> > After clicking on "Send Updates to Microenhancer" and then clicking on
> > "Send Updates to File" I receive the following message:
> >
> > Either the Data Directory is Incorrect or not all of the output files
> > exist. Please go to the Preferences/Data Directories menu item and check
> > the Data Directory. *OK*
> >
> > Then if I click *OK* the next message is:
> >
> > "Proceed not ok" *OK*
> >
> > Then if I click *OK* the message goes away but nothing has been batched
> > over to the microenhancer.
> >
> > When I did open the Preferences/Data Directories all my settings agree
> > with the others (we have 4 Clio users) in the office. Does anyone have
> > any clue as to why this is happening??
> >
> > Many thanks in advance.
> > Judy Cobb
> >
> > ------------------------------------------------------------------------------
> >
> > Judy Cobb Roscoe L. West Library
> > Principal Library Assistant Interlibrary Loan Dept.
> > E-Mail: cobbjudy@tcnj.edu The College of New Jersey
> > Voice: 609.771.2037 or 2028 2000 Pennington Road
> > Fax: 609.637.5189 or 5177 P.O. Box 7718
> > Ariel: 159.91.8.158 Ewing, N.J. 08628-0718
> >
> > ------------------------------------------------------------------------------
>
> --
> ><>%%%%><>%%%%><>%%%%><>%%%%><>%%%%%%%<><%%%%<><%%%%<><%%%%<><%%%%<><
> Melissa A. Hofmann
> Senior Library Assistant
> Interlibrary Loan/Document Delivery
> Roscoe L. West Library
> The College of New Jersey (NJT)
> P.O. Box 7718
> Ewing, NJ 08628-0718
>
> Voice: 609.771.2084
> Fax: 609.637.5189
> Ariel: 159.91.8.158
> hofmannm@tcnj.edu
> ><>%%%%><>%%%%><>%%%%><>%%%%><>%%%%%%%<><%%%%<><%%%%<><%%%%<><%%%%<><
>
------------------------------------------------------------------------------
Judy Cobb Roscoe L. West Library
Principal Library Assistant Interlibrary Loan Dept.
E-Mail: cobbjudy@tcnj.edu The College of New Jersey
Voice: 609.771.2037 or 2028 2000 Pennington Road
Fax: 609.637.5189 or 5177 P.O. Box 7718
Ariel: 159.91.8.158 Ewing, N.J. 08628-0718
------------------------------------------------------------------------------
=========================================================================
Date: Tue, 17 Oct 2000 10:24:39 -0400
Reply-To: "Staino, Angela (Library)"
Sender: ILL Records Management Software User's Group
From: "Staino, Angela (Library)"
Subject: JOB POSTING - CONNECTICUT - INTERLIBRARY LOAN/ACCESS SERVICES LI
BRARIAN
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
JOB POSTING
INTERLIBRARY LOAN/ACCESS SERVICES LIBRARIAN
Manages all the interlibrary loan and document delivery operations of
Burritt Library, which receives over 13,500 lending and 4,700 borrowing
requests annually. Responsibilities include: planning, training staff,
organizing and supervising the activities of the ILL department, which
includes 1.5 FTE employees and several student assistants; promoting
cooperation with other libraries, evaluating, selecting and implementing new
technology and software as appropriate to ILL operations.
The position reports to the Head of Access Services. The successful
candidate will assist in planning, evaluating, supervising and coordinating
activities in the Access Services Department.
Required qualifications include ALA-accredited MLS, experience in OCLC and
the OCLC Interlibrary Loan subsystem, supervisory experience and a minimum
of three years academic library experience in public services; must
demonstrate evidence of strong organizational skills and effective oral and
written communication skills. Preferred qualifications include experience
with an integrated library system (preferably INNOPAC), experience with ILL
software (ARIEL, CLIO, Microenhancer, ISO standards and initiatives), and
knowledge of word processing and spreadsheet software; knowledge of issues
relating to Access Services in the academic library environment. The
candidate should have the ability to establish and maintain effective
working relationships.
This is a 12 month, tenure-track faculty position and will be filled at the
Assistant Librarian level. To apply, send letter of application, resume,
and names, addresses and telephone numbers of three professional references
to Jeanne Sohn, Director of Library Services, Central Connecticut State
University, New Britain, CT 06050. Review of applications will begin on
November 17, 2000.
CCSU aggressively pursues a program of equal employment and education
opportunity and affirmative action. Members of all underrepresented groups,
women, veterans and persons with disabilities are invited and encouraged to
apply.
Janice M. Kozovich
Head of Access Services
Burritt Library/CCSU
New Britain, CT 06050
860-832-3403
mailto:kozovich@ccsu.edu
=========================================================================
Date: Tue, 17 Oct 2000 17:13:13 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Why should I compact
MIME-Version: 1.0
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charset="iso-8859-1"
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Why should I compact the Clio database? How do I compact?
When you archive borrowing and lending requests are moved from the =
Borrowing
Request table and Lending Request table to the Borrowing Archive and =
Lending
Archive tables respectively. During this process unneeded fragmented =
space
is created. The result is that, over time, the cliodata.mdb file can =
grow
larger than it needs to be to store all your definitions and data. This
will make Clio run at less than optimum speed. To remove unused space, =
you
should compact your database periodically. When this is done Clio =
should
not be running on any other machines.
Compacting should be performed by a designated Clio Administrator.
The compacting feature can be found under Administration in Clio.
After you have compacted a new cliodata is created with the "new" =
extension.
Now to replace the cliodata.mdb with this new cliodata will require you =
to
start Windows Explorer or NT Explorer if you are running from a NT
environment. The Windows Explorer program can be found by selecting =
Start
at the lower left corner of your desktop screen. Go to Programs then =
browse
for the Windows Explorer program. Once you have started Windows =
Explorer
find the location of your cliodata.mdb file. If you are not sure of the
location check in Clio, look under Preferences/DataDirectories/. Before =
you
change the name of the cliodata.mdb file close Clio. You do not want
anybody accessing Clio at this time.
Now that you have found cliodata.mdb right click on it then select =
rename
from the list of options displayed. Rename the file to cliodata.old. =
After
you have renamed the file hit enter on your keyboard. Now you are ready =
to
rename cliodata.new to cliodata.mdb. Right click on the file then =
select
from the options "Rename". Rename the file to cliodata.mdb. When this =
has
been done you can delete the cliodata.old if you already have an =
existing
backup copy of the cliodata.mdb.
Judd Knight
Clio Software Support
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charset="iso-8859-1"
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Why should I compact the Clio =
database? How=20
do I compact?
When you archive borrowing and lending requests are moved from the=20
Borrowing
Request table and Lending Request table to the Borrowing =
Archive=20
and Lending
Archive tables respectively. During this process =
unneeded=20
fragmented space
is created. The result is that, over time, the =
cliodata.mdb file can grow
larger than it needs to be to store all =
your=20
definitions and data. This
will make Clio run at less than =
optimum=20
speed. To remove unused space, you
should compact your database =
periodically. When this is done Clio should
not be running on =
any other=20
machines.
Compacting should be performed by a =
designated Clio=20
Administrator.
The compacting feature can be found =
under=20
Administration in Clio.
After you have compacted a new cliodata is created with the =
"new"=20
extension.
Now to replace the cliodata.mdb with this new cliodata =
will=20
require you to
start Windows Explorer or NT Explorer if you are =
running from=20
a NT
environment. The Windows Explorer program can be found by=20
selecting Start
at the lower left corner of your desktop =
screen. Go to=20
Programs then browse
for the Windows Explorer program. Once you =
have=20
started Windows Explorer
find the location of your cliodata.mdb =
file. =20
If you are not sure of the
location check in Clio, look under=20
Preferences/DataDirectories/. Before you
change the name of the =
cliodata.mdb file close Clio. You do not want
anybody accessing =
Clio at=20
this time.
Now that you have found cliodata.mdb right click on it =
then select=20
rename
from the list of options displayed. Rename the file to=20
cliodata.old. After
you have renamed the file hit enter on your =
keyboard. Now you are ready to
rename cliodata.new to=20
cliodata.mdb. Right click on the file then select
from the =
options=20
"Rename". Rename the file to cliodata.mdb. When this =
has
been=20
done you can delete the cliodata.old if you already have an =
existing
backup=20
copy of the cliodata.mdb.
Judd Knight
Clio Software Support
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=========================================================================
Date: Thu, 19 Oct 2000 09:29:45 -0400
Reply-To: Pat Barbour
Sender: ILL Records Management Software User's Group
From: Pat Barbour
Subject: Reviewing New Libraries
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
After downloading Lending Requests into Clio, the system prompts
us to review the
"New" library records. We have been doing this and updating all
records. Before we move on to the next record we mark the box
for Updating Completed.
However, the SAME library records keep coming up time after
time. I thought only new records should appear. Am I missing
something??
Thanks for any help.
Pat
--
Patricia Barbour, Document Access Coordinator
Central Michigan University Libraries (EZC)
Park 214; Library Drive
Mt Pleasant MI 48859
517-774-3022 Phone
517-774-4499 Fax
pat.barbour@cmich.edu
=========================================================================
Date: Thu, 19 Oct 2000 12:55:03 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Clio problem
Comments: To: dbeck@choctaw.astate.edu
MIME-Version: 1.0
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Dana,
For the request that you have uploaded via Savescreen with a OCLC status =
of Pending or InProcess these will not change to Shipped in Clio when =
you upload the shipped category using the Microenhancer. Requests that =
will change to "Shipped" are requests that were originally downloaded =
via Microenhancer from the Online Produced, Direct Produced category or =
requests that were not in Clio. =20
If you want the request to upload into Clio via the Microenhancer giving =
you the due date and the lender information you must delete the =
InProcess or Pending request in Clio. =20
**Before deleting a request in Clio make sure that it is one of the =
requests that had a Shipped status on your Microenhancer Summary List**
Deleting a request in Clio is done by clicking twice on the ILL number =
in the Borrowing Request Search form to bring up the Borrowing Request =
Detail Screen. At this time you can delete the record. After deleting =
the records that you want the shipped status in Clio upload the shipped =
category into Clio. This will give you the previously deleted request =
with the OCLC Shipped status, due date, and lender information. I hope =
this helps.
Judd Knight
Clio Software Support
----- Original Message -----=20
From: Dana Beck=20
To: 'Judd Knight'=20
Sent: Thursday, October 19, 2000 8:11 AM
Subject: RE: Clio problem
I mean Borrowing request. the other school has looked at it putting it =
in "inprocess" and then updated it to shipped. If an item says =
"shipped" in OCLC and I download the "shipped" file the OCLC status in =
clio should say "shipped", but it still says "inprocess" or "pending". =
I checked the shipped file and these request are in it. Clio says it =
reads the file, but it is not updating the OCLC status in Clio to match =
the status in OCLC. It's very hard to explain by typing. I hope I'm =
making some sense.
Thanks,
Dana Beck
-----Original Message-----
From: Judd Knight [mailto:judd@cliosoftware.com]
Sent: Wednesday, October 18, 2000 5:27 PM
To: dbeck@choctaw.astate.edu
Subject: Re: Clio problem
Dana,
When you say InProcess you are talking about lending requests? The =
shipped message file are borrowing requests for material that have been =
shipped to your library. =20
Judd Knight
Clio Software Support
----- Original Message -----=20
From: Dana Beck=20
To: 'Judd Knight'=20
Sent: Wednesday, October 18, 2000 11:04 AM
Subject: Clio problem
Judd,
We are having problems. I downloaded the message waiting file in =
the ME. I got the new borrowing and loan requests from Clio. I checked =
oclc and the records I'm trying to update still show inprocess in clio, =
but in OCLC they are shipped. I downloaded just the shipped file and =
tried again. Same thing. ME said it downloaded 59 with no errors and =
Clio read 59 with no errors. I checked the message file and these =
requests are in it. I checked my data paths. Any ideas??
Thanks,
Dana Beck
Arkansas State University
870/972-5706
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Dana,
For the request that you have uploaded =
via=20
Savescreen with a OCLC status of Pending or InProcess these will not =
change to=20
Shipped in Clio when you upload the shipped category using the=20
Microenhancer. Requests that will change to "Shipped" are requests =
that=20
were originally downloaded via Microenhancer from the Online Produced, =
Direct=20
Produced category or requests that were not in Clio.
If you want the request to upload into =
Clio via the=20
Microenhancer giving you the due date and the lender =
information you must=20
delete the InProcess or Pending request in Clio.
**Before deleting a request in Clio =
make sure that=20
it is one of the requests that had a Shipped status on your =
Microenhancer=20
Summary List**
Deleting a request in Clio is done by =
clicking=20
twice on the ILL number in the Borrowing Request Search form to =
bring up=20
the Borrowing Request Detail Screen. At this time you can delete =
the=20
record. After deleting the records that you want the shipped =
status in=20
Clio upload the shipped category into Clio. This will give you the =
previously deleted request with the OCLC Shipped status, due date, and =
lender=20
information. I hope this helps.
Judd Knight
Clio Software Support
----- Original Message -----
From:=20
Dana=20
Beck
Sent: Thursday, October 19, =
2000 8:11=20
AM
Subject: RE: Clio problem
I=20
mean Borrowing request. the other school has looked at it putting it =
in=20
"inprocess" and then updated it to shipped. If an item says =
"shipped" in=20
OCLC and I download the "shipped" file the OCLC status in clio should =
say=20
"shipped", but it still says "inprocess" or "pending". I checked =
the=20
shipped file and these request are in it. Clio says it reads the =
file,=20
but it is not updating the OCLC status in Clio to match the status in=20
OCLC. It's very hard to explain by typing. I hope I'm =
making some=20
sense.
Thanks,
Dana=20
Beck
Dana,
When you say InProcess you are =
talking about=20
lending requests? The shipped message file are borrowing =
requests for=20
material that have been shipped to your library.
Judd Knight
Clio Software Support
----- Original Message ----- =
From:=20
Dana Beck
Sent: Wednesday, October =
18, 2000=20
11:04 AM
Subject: Clio problem
Judd,
We are having problems. I =
downloaded the=20
message waiting file in the ME. I got the new borrowing and =
loan=20
requests from Clio. I checked oclc and the records I'm =
trying to=20
update still show inprocess in clio, but in OCLC they are =
shipped. I=20
downloaded just the shipped file and tried again. Same =
thing. =20
ME said it downloaded 59 with no errors and Clio read 59 with no=20
errors. I checked the message file and these requests are in =
it. I checked my data paths. Any =
ideas??
Thanks,
Dana Beck
Arkansas State =
University
870/972-5706
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=========================================================================
Date: Thu, 19 Oct 2000 13:57:42 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: New Libraries updates complete problem
MIME-Version: 1.0
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Clio 2.1 users,
It has come to my attention that some people have had a problem with =
reviewing new libraries after getting new lending requests. The problem =
is that when you have completed modifying the Library record and select =
the "Updates Complete" the Library record will still come up the next =
day as a new library. The workaround for this problem is to not review =
new libraries when you are prompted. Review new libraries from the =
option on the Main Lending menu.
Judd Knight
Clio Software Support
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Clio 2.1 users,
It has come to my attention that some =
people have=20
had a problem with reviewing new libraries after getting new =
lending=20
requests. The problem is that when you have completed =
modifying the=20
Library record and select the "Updates Complete" the Library =
record will=20
still come up the next day as a new library. The workaround for =
this=20
problem is to not review new libraries when you are prompted. =
Review new=20
libraries from the option on the Main Lending menu.
Judd Knight
Clio Software Support
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=========================================================================
Date: Thu, 19 Oct 2000 15:04:40 -0500
Reply-To: Wiggins.Tanya@EPAMAIL.EPA.GOV
Sender: ILL Records Management Software User's Group
From: Tanya Wiggins
Subject: Source for envelopes
MIME-version: 1.0
Content-type: text/plain; charset=us-ascii
We are looking for a source for envelopes (9x12 portrait) with a window in the
lower left corner -- for mailing article requests. Any suggestions...
=========================================================================
Date: Fri, 20 Oct 2000 17:16:52 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: OCLC Interlibrary loan user guide
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charset="iso-8859-1"
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Clio users,
Some of you may know of this site but I just wanted to let those you who =
may not know that OCLC has an online user guide that gives you =
information on making Interlibrary loan requests and a whole lot more. =
The web site is http://www.oclc.com/oclc/ill/guide/frameset.htm>. I =
hope this helps some of you.
Judd Knight
Clio Software Support
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Clio users,
Some of you may know of this site but I =
just wanted=20
to let those you who may not know that OCLC has an online user guide =
that gives=20
you information on making Interlibrary loan requests and a whole lot =
more. =20
The web site is http://www.oclc.=
com/oclc/ill/guide/frameset.htm>. =20
I hope this helps some of you.
Judd Knight
Clio Software Support
------=_NextPart_000_002A_01C03AB9.8A340680--
=========================================================================
Date: Mon, 23 Oct 2000 11:28:27 -0400
Reply-To: Larry Perkins
Sender: ILL Records Management Software User's Group
Comments: RFC822 error: MESSAGE-ID field duplicated. Last occurrence
was retained.
Comments: RFC822 error: MESSAGE-ID field duplicated. Last occurrence
was retained.
From: Larry Perkins
Subject: Clio Upgrade available if you have Access 97
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
To the list,
We are in the process of distributing upgrade instructions for those who
have Access 2000 installed on their workstations. (let us know if you want
this and have not notified us already).
If you currently have Access 97 installed on all of your Clio workstations
and it will be a while before you upgrade to Access 2000, then you can
upgrade your database to the Access 97 format and improve performance. You
should also be running Clio 2.0d.
Let us know if you would like to have these upgrades. There is no charge.
Larry Perkins
Clio Software
114 Bedford Rd.
New Boston, NH 03070
T: 603-487-2391
F: 603-487-2833
URL:
=========================================================================
Date: Mon, 23 Oct 2000 11:27:58 -0400
Reply-To: Larry Perkins
Sender: ILL Records Management Software User's Group
Comments: RFC822 error: MESSAGE-ID field duplicated. Last occurrence
was retained.
From: Larry Perkins
Subject: New version of ClioRequest available
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
To the list,
There is a new version of ClioRequest available. It is ClioRequest 2.3a.
It requires that Access2000 be installed on your workstations.
This new version avoids storing requests with a zero ILL number sent to
OCLC via Direct request but relies on your downloading the direct produced
messages to get the requests into Clio. This avoids all the searching and
time spent trying to match incoming messages to the temporary ones that had
no IL number. Eliminating this should mean considerable speedup in Clio
downloading of OCLC messages.
In addition, the pickup location is put into the patron notes field and
transferred to the OCLC workform in the patron notes.
The British Library ARTEmail system has been added as a destination for
routing requests. You must have established an account with the British
Library and have a password to use this option.
Please let us know if you wish this upgrade. You need to have Clio 2.1
already.
Shortly, we will release a version that will operate on a PC without any
copy of Access or with an older version of Access.
Clio Software
114 Bedford Rd.
New Boston, NH 03070
T: 603-487-2391
F: 603-487-2833
URL:
=========================================================================
Date: Thu, 26 Oct 2000 12:50:15 -0400
Reply-To: Jennifer Block
Sender: ILL Records Management Software User's Group
From: Jennifer Block
Subject: Help with Lending Updating Errors
Comments: cc: Patricia Tiberii
Mime-Version: 1.0
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Hi,
We're experiencing some Lending updating problems. This is occuring with =
IFM and invoices. When we input into Clio in the IFM or invoice categories=
and update to the Microenhancer, we have no problem. However, when we =
send the requests from the Microenhancer to OCLC, all requests updated =
with IFM and invoices come up as error messages. We can manually update =
in OCLC without any problem. =20
Are there any settings that we need to check? Any suggestions are greatly =
appreciated.
Thanks in advance.
Jennifer Block
Head, Interlibrary Loan and Document Delivery
University of Central Florida Libraries
P.O. Box 162430
Orlando FL 32816-2430
Phone: 407-823-5422
FAX: 407-823-3047
email: jmblock@mail.ucf.edu
=========================================================================
Date: Thu, 26 Oct 2000 13:02:03 -0500
Reply-To: williams@library.uta.edu
Sender: ILL Records Management Software User's Group
From: Julie Williams
Organization: Univ of TX at Arlington Access Services
Subject: Over written records
MIME-Version: 1.0
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My lending supervisor just brought a lending item to me that was
updated as yes loan. The lending bookstrap that printed to go with the
item has incorrect information on it. The ILL number, the borrower info,
and everything else is wrong. It belongs to a request for a photocopy.
When you do a search in Clio by the ILL number for the loan it pulls up
the record for the copy. I opened the table in Access and sorted by ILL
numbers. When you scroll down the list to the place where the loan ILL
number should be the other record (even though it has a higher
number) is in it's place. The copy record is also found farther down the
list in the correct numerical order, so it shows twice in the table. I'm
very confused. These were downloaded on two seperate days. I don't
know if this is an isolated case or if it has happened before. Any ideas?
Julie A. Williams
University of Texas at Arlington (IUA)
Central Library / Access Services
Box 19497, Arlington Tx 76019-0497
817-272-3000 x4327
fax: 817-272-3392
ariel: IUA.UTA.EDU / ariel e-mail: ariel@library.uta.edu
williams@library.uta.edu
=========================================================================
Date: Fri, 27 Oct 2000 16:11:43 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Excessive cliodata.mdb files
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Clio users,
FYI,
If you do local backups of the cliodata.mdb be sure to rename the backup =
cliodata.mdb file. This will reduce the chance of linking Clio to the =
inactive cliodata information during future backups. There have been =
users who have not renamed the backup copy of cliodata.mdb and have =
relinked their Clio to the wrong database on their local drive. The end =
result they were linked to a local version of Clio while coworkers were =
linked to the correct database.
Judd Knight
Clio Software Support
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Clio users,
FYI,
If you do local backups of the =
cliodata.mdb be sure=20
to rename the backup cliodata.mdb file. This will reduce the =
chance of=20
linking Clio to the inactive cliodata information during future =
backups. =20
There have been users who have not renamed the backup copy of =
cliodata.mdb and=20
have relinked their Clio to the wrong database on their local =
drive. The=20
end result they were linked to a local version of Clio while coworkers =
were=20
linked to the correct database.
Judd Knight
Clio Software Support
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=========================================================================
Date: Mon, 30 Oct 2000 11:01:09 -0500
Reply-To: Interlibrary Loan
Sender: ILL Records Management Software User's Group
From: Interlibrary Loan
Subject: Re: updating for photocopies received and sent
Comments: To: Julia Graham
In-Reply-To: <4.3.2.7.0.20000922144637.00b303e0@axe.humboldt.edu>
MIME-Version: 1.0
Content-Type: TEXT/PLAIN; charset=US-ASCII
Since we installed Ariel, we like to keep stats on method of delivery and
receipt of our copy requests.
When updating in Clio, it would be nice if the choice we make (mail, fax,
Ariel) would
stay constant. As it is now we have to keep clicking with the mouse to
choose "copy shipped via" or "received via".
It would be so much faster to be able to just hit the return key, and only
use the mouse when we want to change the shipped or received via choice.
Any way this can be done?
If this has been suggested already, I apologize. I haven't read my list
mail for a while.
Tina Maresco
Dickinson College (DKC)
Carlisle, PA
=========================================================================
Date: Tue, 31 Oct 2000 10:51:29 -0500
Reply-To: "William Schneller, Providence Public Library"
Sender: ILL Records Management Software User's Group
From: "William Schneller, Providence Public Library"
Subject: Bookstrap printing problems
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
I have a request where Clio has successfully printed the notice to the
borrower each of the 3x I've input the IL# as received, but refuses to
print a bookstrap. (Notices and bookstraps are printing correctly for other
records input during the same session.) Is there anything I can do?
----------------------------------------------------------------
William Schneller Shared Resources / ILL Librarian
Providence Public Library 401 / 455-8028
225 Washington St. fax / 455-8032
Providence, RI 02903 OCLC RJ5
schnell@seq.clan.lib.ri.us