=========================================================================
Date: Wed, 1 Oct 2003 08:54:37 -0500
Reply-To: Juanita Reynolds
Sender: ILL Records Management Software User's Group
From: Juanita Reynolds
Subject: Re: Distance Learners
Comments: To: ILL-L@listserv.it.northwestern.edu
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Thanks to all who responded to my cry for help, regarding Distance
Learners, and those who desired to respond, but did not have the time.
Once again, thanks for all your help.
Sincerely,
Juanita Reynolds, Sr. LTA
Interlibrary Loan Department (FWA)
University of West Florida
John C. Pace Library
(850)474-2411
jreynold@uwf.edu
-----Original Message-----
From: Juanita Reynolds [mailto:jreynold@uwf.edu]
Sent: Thursday, September 25, 2003 2:27 PM
To: CLIO-L@UConnVM.UConn.Edu; ILL-L@listserv.it.northwestern.edu
Subject: Distance Learners
Hi everyone,
I need help. I have been asked to look in to distance learning through
Interlibrary Loan.
These questions are more to the academic libraries, but anyone can jump
in.
How do you handle distance learners ILL requests? Do you have a set
policy or do you handle them on a case by case basis? I am interested in
two types of distance learners
a. Students enrolled at your institution and is presently live
in another city (over 50miles away), state or country?
b. Students presently living in your area and are distance
learners from at another institution in a city (over 50miles
away), state or country?
1. Does your library contact a library in a location near where your
student is presently located and make arrangements for the student to
pick up their material there?
2. Does the student make arrangement with a library that they have
access to where they are presently located?
3. If there is not a library available that will agree to received
material for the student, how do you handle this?
4. If you have to ship the material directly to the student, who pays
the cost for the returning of the material to you, the home
institution's library? When I say material, I am referring to books,
microfilms, microfiches, films and videos.
5. Help!!!!!
Please answer off the list and thanks for all your help.
Juanita Reynolds, Sr. LTA
Interlibrary Loan Department
University of West Florida
John C. Pace Library
Pensacola, FL 32514
(850) 474-2411 (v)
(850)474-3338 (f)
jreynold@uwf.edu (e-m)
=========================================================================
Date: Fri, 3 Oct 2003 15:03:16 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Accounting for lost material on the lending side
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Clio users,
I have created some procedures for accounting for lost material that is not
returned by the borrower. If you are interested let me know.
Judd Knight
Clio Software Support
(817) 726-3475
Reminder: If you have not done so already, sign up for your Service and
Support contract soon!
=========================================================================
Date: Sun, 5 Oct 2003 19:27:13 -0400
Reply-To: "ILL at Mary F. Shipper Library"
Sender: ILL Records Management Software User's Group
From: "ILL at Mary F. Shipper Library"
Subject: Technical Help Needed: Netscape Mail, Ariel, and Clio
Comments: To: ILL-L@listserv.it.northwestern.edu, ARIE-L
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Sorry for cross-posting to the lists, but I have a problem that involves
all three programs.
First, I have a new Dell machine with Windows XP. I got it in July, so
it's pretty state of the art or close to it. In August I had a mail
glitch similar to this one, but I thought it was possible that either
the IT department had remotely restored my hard drive or that I had
accidentally triggered something similar. It was a new machine and a new
OS, so I figured it had to be my fault (too many years of talking to
tech support). I only lost a month's worth of e-mail (mid July to August
-- a very slow period), so no big deal.
Yesterday, I was working with OCLC processing ILL requests. I had
Ariel, Clio, Clio Request, Netscape 7 and Netscape 4.79 all open and
working. I use both Netscapes because OCLC requires version 7, but my
primitive ILL request web page won't work with version 7, so I have to
use 4.79 for creating patron web requests.
I had just finished processing a patron web request -- my more phobic
patrons come to me for help typing the info in and sending the form. I
have the web form info directed to two accounts -- the ILL e-mail
account (for sending confirmations/troubleshooting messages to patrons)
and the Clio e-mail account (for importing to Clio Request). I checked
Netscape 7 to make sure the request had been sent, then went back to
processing loans.
As I was scanning and sending an Ariel document, Ariel froze. I tried to
cancel the send. Nothing happened, I ended up doing Ctrl-Alt-Del and
trying to shut down Ariel that way. It didn't work. My first "blue
screen of death" with Windows XP popped up. (I had begun to hope that
Microsoft had finally gotten their act together and I was never going to
see another "blue screen of death" ever again. Foolish me!)
When I rebooted, Ariel couldn't find the scanner, so I rebooted again.
This time everything booted okay. However, when I went back into
Netscape 4.79, it had a corrupt user prefs file message. No problem. I
simply went to my backup setting from when I changed computers and got
that 4.79 prefs file and replaced it. I can't do the same thing with
Netscape 7 because I didn't know the system had changed and lost all my
Netscape 7 settings when I got my new computer. However, when I went in
Netscape 7 and looked at my mail -- the missing month of e-mail had
appeared and all my September e-mail was gone, including a Free Ariel
customs holding group addition, Lloyd Peterson's Free LVIS AV custom
holdings update, and 17 patron ILL requests. Today, when I went back
into both programs, I got the same corrupt prefs file message. I have
thought about going back to 4.79 to do e-mail, but it seems like version
7 strips everything out when it converts because I have no address books
anymore.
Basically, I am in a whale of a mess. Has anyone else had this or a
similar problem? I don't understand how the missing e-mail can disappear
and then reappear like that unless it is those hidden version 7 files. I
seem to have accidentally lost the connection once, made a "new"
connection, lost the "new:" connection and accidentally found the "old"
files.
Should I go back to using Netscape 4.79 mail and forget about version 7?
Any help or advice would be appreciated.
Linda
=========================================================================
Date: Tue, 7 Oct 2003 15:54:46 -0700
Reply-To: Julia Graham
Sender: ILL Records Management Software User's Group
From: Julia Graham
Subject: argh - linked ClioRequest to the wrong thing...
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Oy, it's been that kind of afternoon.
We upgraded our Clio and Cliorequest to version 3.6a, so we need to relink
the Clio software to the cliodata. However, I made a mistake and tried to
link ClioRequest to the Cliodata.mdb, which is the WRONG one, but I can't
remember what the right one is! I know how to re-link, but could some kind
soul tell me which thing I'm supposed to connect it to?
thanks,
Julia
****************************************************************************************************************************************
Julia Graham
Interlibrary Loan Coordinator
Humboldt State University
1 Harpst St.
Arcata, CA 95521
707-826-4889
707-826-5590 (fax)
jlg7001@humboldt.edu
--=====================_1483082==.ALT
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Oy, it's been that kind of afternoon.
We upgraded our Clio and Cliorequest to version 3.6a, so we need to
relink the Clio software to the cliodata. However, I made a mistake
and tried to link ClioRequest to the Cliodata.mdb, which is the WRONG
one, but I can't remember what the right one is! I know how to
re-link, but could some kind soul tell me which thing I'm supposed to
connect it to?
thanks,
Julia
****************************************************************************************************************************************
Julia
Graham
Interlibrary Loan Coordinator
Humboldt State University
1 Harpst St.
Arcata, CA 95521
707-826-4889
707-826-5590 (fax)
jlg7001@humboldt.edu
--=====================_1483082==.ALT--
=========================================================================
Date: Thu, 9 Oct 2003 11:20:52 -0400
Reply-To: Jim Eggleston
Sender: ILL Records Management Software User's Group
From: Jim Eggleston
Subject: Bor Bookstraps not printing - Clio2b - Windows XP
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
Hi,
I've just joined the list and am hoping someone has experienced (and
solved!) a problem we're having. I just set up a new computer for our ILB
folks and it went well except that now borrowing straps don't print. We get
the following error message:
---quote---
Error in Bor Update Unload 3075 function isn't available in expressions in
query expression 'Date()'
----end quote---
Print bookstraps is checked both in Preferences and on the Update records
page. I've unchecked and rechecked them. We do have a message typed in and
ready to go, but, after updating Received - Loans and then Return.(ing) to
Borrowing Menu, no printing happens.
Clio version is 2.0b. We have MS Office 2000 Professional on the computer
(this doesn't include Access 2000.) and the operating system is Windows XP.
All MS Updates are in place. The login has administrative privileges. The
installed printer (an HP 1200 networked printer) works with other programs.
The Clio database seems OK since I can do the Updates at another computer
(Windows NT 4.0) and the bookstraps print out fine.
We looked at the computer's Regional/Date/Short format settings to see if
they differed from what wanted to print on the bookstrap, but they agreed
(MM/dd/yyyy)
I have sent for the archives of this list so as to search them for accounts
similar to this situation, but in the meantime (and time can be pretty mean
when ILB's production flow is interrupted ;-) any suggestions will be
gratefully received.
Thanks.
Jim Eggleston
Humanities Library, MIT
(617) 253-5673
=========================================================================
Date: Thu, 9 Oct 2003 11:00:07 -0500
Reply-To: Kenneth Kinslow
Sender: ILL Records Management Software User's Group
From: Kenneth Kinslow
Subject: UPDATING A RECORD THAT HAD BEEN ARCHIVED
Comments: cc: Sharon L Andrzejewski
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
Hi,
On occasion, e.g., in the case of a request for a foreign
dissertation, a considerable amount of time goes by between when the
request was inititated and when the request is filled. If the request has
been archived during that interim period, is there any way to update the
record so as to get your book band or coversheet?
Thanks very much for any thoughts or suggestions!
Kenneth Kinslow
Supervisor, ILL/DocDelivery
(574) 631-9832
Fax (574) 631-8887
EMAIL: kinslow.2@nd.edu
=========================================================================
Date: Tue, 14 Oct 2003 14:31:33 -0400
Reply-To: Robin Wiggin
Sender: ILL Records Management Software User's Group
From: Robin Wiggin
Subject: Patron - check record of requests
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
Is it possible for patrons to access their own requesting records in Clio
to check the status of specific requests? If it isn't possible now, is this
a feature that will be available in the future?
Robin Wiggin
Library Assistant-ILL Lending
Miller Library
Colby College
Mayflower Hill
Waterville, ME 04901
(207) 872-3288
FAX (207) 872-3287
=========================================================================
Date: Mon, 20 Oct 2003 10:08:34 -0400
Reply-To: Alan Hale
Sender: ILL Records Management Software User's Group
From: Alan Hale
Subject: Complete not transferring to ILLweb
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: quoted-printable
Hi,
We have a problem with Clio not transferring the status change of =
"complete " to OCLC. We marked 11 books complete that did not transfer. =
Any ideas on how to fix this. Everything else we do in Clio transfers =
over fine. Thanks.
Alan
Alan D. Hale
Assistant Reference Librarian
Roanoke County Public Library
3131 Electric Road
Roanoke, VA 24018
(540) 772-7507
ahale@co.roanoke.va.us
=========================================================================
Date: Mon, 20 Oct 2003 14:19:32 -0400
Reply-To: Mary Abdoney
Sender: ILL Records Management Software User's Group
From: Mary Abdoney
Subject: "reserved error -1517"
MIME-Version: 1.0
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Content-Transfer-Encoding: 7bit
Good afternoon, everyone.
When I tried to download my borrowing requests this morning, I had 7
errors, and the error log read, "3000 Reserved Error (-1517); there is
no message for this error." I also cannot update any of the books we've
borrowed today b/c Clio says the number does not exist.
What do I need to do?
Thanks so much,
Mary Abdoney
=========================================================================
Date: Tue, 21 Oct 2003 16:54:56 -0400
Reply-To: "ILL @ Mary F. Shipper Library"
Sender: ILL Records Management Software User's Group
From: "ILL @ Mary F. Shipper Library"
Subject: ILL request web form
MIME-Version: 1.0
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
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Hello!
Will someone out there in CLIO Requestland do me a big favor?
I am having problems getting my old ILL form changed over to our new
web page system. I am going from an old javascript form to some kind of
ISP-based thing that puts exra crap in the message.
I am also having a problem getting information to read correctly
into nmy new CLIO update. Fields are not integrating properly. When I
set up the old form, I did a lot of revamping of my data field names. I
want to take them back to the original field names and I need some help.
I don't remember changing any of CLIO's data field names, but things are
not importing properly, so I want to go back and get everythiing set up
exactly as the default.
If you haven't made any changes to CLIO Request,, would you please,
please, please go into CLIO Request (3.5d = my version), click on
OPTIONS, then SETUP EMAIL FIELD NAMES. A spread sheet/database window
will pop up with two rows of data. If you click on the top leftmost
block, it will select all data. Then go up to the Taskbar menu, choose
EDIT and COPY. Then paste the table into an e-mail message for mailto:
psclib1@pscvax.wvnet.edu and send it to me.
Thanks for your help.
Linda
--
Linda Celet Bane
Interlibrary Loan (PWS/PWSA)
Mary F. Shipper Library/LRC
Potomac State College of WVU
Keyser, WV 26726-2697
phone: (304)788-6903
fax: (304)788-6946
Ariel: 157.182.241.145, ariel@pscvax.wvnet.edu
E-mail: mailto:psclib1@pscvax.wvnet.edu
URL: http://157.182.240.44/~library/ill.html
=========================================================================
Date: Wed, 29 Oct 2003 15:47:32 -0500
Reply-To: "Kevin L. Unrath"
Sender: ILL Records Management Software User's Group
From: "Kevin L. Unrath"
Subject: Emailing Patrons through ClioRequest
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
A question for ClioRequest(3.x) users:
Does ClioRequest save copies of the email it sends to patrons letting =
them know that material is available in our own library?
We have been using this feature, but when a patron calls back referring =
to the email we've sent, we have no copy of what we wrote to them (and =
often, we include specific instructions as to where to go to get the =
material). Maybe we will just have to cut and paste into a file, but =
I'm hoping there is a more efficient solution...any ideas?
Best regards,
Kevin
Kevin Unrath=20
Instruction and Public Services Librarian=20
Wyndham Robertson Library=20
Hollins University=20
Phone: (540)362-6653=20
Fax: (540)362-6756=20
Email: kunrath@hollins.edu=20
Website: http://www.hollins.edu/library=20
"Information on the Internet is free, but you get what you pay for" =
-Anonymous librarian
*********************************************************=20
=========================================================================
Date: Thu, 30 Oct 2003 13:20:03 -0500
Reply-To: "Barbour, Patricia A."
Sender: ILL Records Management Software User's Group
From: "Barbour, Patricia A."
Subject: Re: Emailing Patrons through ClioRequest
Comments: To: "Kevin L. Unrath"
MIME-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
Kevin,
I've been wondering about this myself. And it certainly
would be a plus to have a copy of the e-mail for a few weeks.
Let me know if anyone sends you an answer or suggestion off-list.
Thanks,
Pat
Patricia Barbour, Interlibrary Loan Coordinator
Central Michigan University Libraries
PA212a // 300 E. Preston Avenue
Mt. Pleasant, MI 48859
989-774-1212 // Fax: 989-774-4499
-----Original Message-----
From: Kevin L. Unrath [mailto:kunrath@HOLLINS.EDU]=20
Sent: Wednesday, October 29, 2003 3:48 PM
To: CLIO-L@UCONNVM.UCONN.EDU
Subject: [CLIO] Emailing Patrons through ClioRequest
A question for ClioRequest(3.x) users:
Does ClioRequest save copies of the email it sends to patrons letting
them know that material is available in our own library?
We have been using this feature, but when a patron calls back referring
to the email we've sent, we have no copy of what we wrote to them (and
often, we include specific instructions as to where to go to get the
material). Maybe we will just have to cut and paste into a file, but
I'm hoping there is a more efficient solution...any ideas?
Best regards,
Kevin
Kevin Unrath=20
Instruction and Public Services Librarian=20
Wyndham Robertson Library=20
Hollins University=20
Phone: (540)362-6653=20
Fax: (540)362-6756=20
Email: kunrath@hollins.edu=20
Website: http://www.hollins.edu/library=20
"Information on the Internet is free, but you get what you pay for"
-Anonymous librarian