=========================================================================
Date: Thu, 31 Aug 2000 16:38:31 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Clio Rapid Data Entry
Comments: To: "Karen H. Jensen"
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Karen,
What the manual is describing is the flow of processing requests. Update
all your RecLoan, Rec
Copy, Returns, etc. as batches. This makes the process more rapid then
non-batched requests.
The represents the term carriage return, an old typewriter term. On
your computer its the enter key.
Judd Knight
Clio Software Support
----- Original Message -----
From: "Karen H. Jensen"
To:
Cc:
Sent: Thursday, August 31, 2000 5:16 PM
Subject: Clio Rapid Data Entry
> Judd,
> Can you explain the Rapid Update feature descibed on page 26 of the manual
> (top of page)? What does >cr< mean?
> Thanks,
> Karen Jensen
> Please copy response to the above Cc: Thanks
> kjensen@wellesley.edu
> ILL/DocDel Coordinator
> Wellesley College Library
>
>
=========================================================================
Date: Fri, 1 Sep 2000 09:19:38 -0400
Reply-To: Judy Albert
Sender: ILL Records Management Software User's Group
From: Judy Albert
Organization: Ashland University
Subject: Copyright Questions
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Hi,
1. If seven requests are all made on the same date, and the first five
are excluded, how does one decide which two of the seven requests are
the ones for which copyright fees are to be paid, in terms of number of
pages?
2. If I search for a borrowing request and get "#Error" what does this
mean? I have two articles on my copyright statistics report, but I
cannot locate the title when I search borrowing requests in Clio.
Thanks for your help.
Judy
--
Judy Albert, Reference Librarian
Ashland University
Ashland, OH 44805
419-289-5427 (voice)
419-289-5422 (fax)
jalbert@ashland.edu
=========================================================================
Date: Fri, 1 Sep 2000 09:27:59 -0500
Reply-To: Ursula Scholz
Sender: ILL Records Management Software User's Group
From: Ursula Scholz
Subject: ILL ME data files
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: quoted-printable
Hi,
We need to reinstall our ILL ME data files. According to the FAQ, we =
should have a disk with them on it, but my systems guy seems to have lost =
it. He said that there is somewhere on the web that we can download =
these. Does anyone know where that is? The files I'm referring to are =
the ones with names like N_yescop.DAT and N_no.DAT.
Thanks,
Ursula
****************************
Ursula Scholz
uscholz@luc.edu / 773-508-2636
Interlibrary Loan Librarian
Cudahy Library
Loyola University Chicago
=========================================================================
Date: Sat, 2 Sep 2000 20:08:04 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Error 8 in Clio
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0017_01C01519.80B3B300"
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charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Clio users,
If you attempting to notify you patrons by email and you receive the =
error 8 message this is due to an incorrect reply email address. The =
reason for the incorrect email address can occur when a clio user is =
logged in to the computer but the email is not associated with that =
person's login. Another reason could be that the email account was not =
set up properly with the mail server. Corrections can be made by =
contacting your system support people.
Judd Knight
Clio Software Support
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charset="iso-8859-1"
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Clio users,
If you attempting to notify you patrons =
by email=20
and you receive the error 8 message this is due to an incorrect reply =
email=20
address. The reason for the incorrect email address can occur when =
a clio=20
user is logged in to the computer but the email is not associated with =
that=20
person's login. Another reason could be that the email account was =
not set=20
up properly with the mail server. Corrections can be made by =
contacting=20
your system support people.
Judd Knight
Clio Software Support
------=_NextPart_000_0017_01C01519.80B3B300--
=========================================================================
Date: Tue, 5 Sep 2000 15:41:47 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Solution to the problem of "The" in the title when running reports
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0042_01C0174F.CCB5DDE0"
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------=_NextPart_000_0042_01C0174F.CCB5DDE0
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Clio users,
I have heard complaints that when collection development reports were =
run some did not like the fact that a lot of the titles would sort by =
the descriptor "The". I have created a small database entitled =
Descriptor Removal.mdb that will remove this desciptor from the title of =
the materials requested that have a status of RecCopy. In this database =
I have created two update queries. One that will update requests that =
are in the active Borrowing Request table and the other that will update =
requests in the Borrowing Archive table. The name of the two update =
queries are "Removal of Descriptor-The-From RecCopy Archive" and =
"Removal of Descriptor-The-from RecCopy records". When you run one of =
the queries you will need to enter the date parameters for requests you =
want updated. The dates entered are based on the dates the material was =
requested. All this steps and more are in a readme file. In order to =
download the database and the readme file send me an email and I will =
give you access to the folder on my share site.
Judd Knight
Clio Software Support
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charset="iso-8859-1"
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Clio users,
I have heard complaints that when =
collection=20
development reports were run some did not like the fact that a lot of =
the titles=20
would sort by the descriptor "The". I have created a small =
database=20
entitled Descriptor Removal.mdb that will remove this =
desciptor from the=20
title of the materials requested that have a status of =
RecCopy. In=20
this database I have created two update queries. One that =
will update=20
requests that are in the active Borrowing Request table and the =
other that=20
will update requests in the Borrowing Archive table. The name =
of the=20
two update queries are "Removal of Descriptor-The-From RecCopy Archive" =
and=20
"Removal of Descriptor-The-from RecCopy records". When you run one =
of the=20
queries you will need to enter the date parameters for =
requests you=20
want updated. The dates entered are based on the =
dates the=20
material was requested. All this steps and more are in a readme=20
file. In order to download the database and the readme file send =
me an=20
email and I will give you access to the folder on my share =
site.
Judd Knight
Clio Software Support
------=_NextPart_000_0042_01C0174F.CCB5DDE0--
=========================================================================
Date: Tue, 5 Sep 2000 15:38:04 -0700
Reply-To: Michael Montague
Sender: ILL Records Management Software User's Group
From: Michael Montague
Subject: journal titles in clio
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Hello.
I'm wondering how other people deal with the fact that, in Clio, some
journal titles begin with "The ..."
This has become a problem for me. When I search my borrowing requests for a
title such as "The international journal of eating disorders," Clio finds no
records unless I include the "The." So I often end up doing two searches:
one with "The" and one without.
Thats not so bad. But things get more confusing when I generate the
collection development report. A good number of journals aren't where I'd
expect to find them. . . they're way at the bottom under T for "The." And
then when I need to add ILL requests to this list from other sources by
hand, things can get tricky.
Just wondering if other people have found this a problem, and what they do
about it.
-mike
Michael Montague (michaelm@ori.org)
x2164
_________________________________________________
ORI Library ... Your Partner in Research
Library Home Page http://library.ori.org
=========================================================================
Date: Wed, 6 Sep 2000 10:26:57 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: journal titles in clio
Comments: To: Michael Montague
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Michael,
If you are doing a search from the Borrowing or Lending Request Search form
you can use the wildcard "*" at the beginning and ending of your search
e.g., "*international journal of eating disorder" or
*international*journal*disorder*. The last example will bring up every
title that has the words international, journal, and disorder.
Judd Knight
Clio Software Support
----- Original Message -----
From: "Michael Montague"
To:
Sent: Tuesday, September 05, 2000 5:38 PM
Subject: [CLIO] journal titles in clio
> Hello.
> I'm wondering how other people deal with the fact that, in Clio, some
> journal titles begin with "The ..."
>
> This has become a problem for me. When I search my borrowing requests for
a
> title such as "The international journal of eating disorders," Clio finds
no
> records unless I include the "The." So I often end up doing two searches:
> one with "The" and one without.
>
> Thats not so bad. But things get more confusing when I generate the
> collection development report. A good number of journals aren't where I'd
> expect to find them. . . they're way at the bottom under T for "The." And
> then when I need to add ILL requests to this list from other sources by
> hand, things can get tricky.
>
> Just wondering if other people have found this a problem, and what they do
> about it.
>
> -mike
>
> Michael Montague (michaelm@ori.org)
> x2164
> _________________________________________________
>
> ORI Library ... Your Partner in Research
> Library Home Page http://library.ori.org
>
=========================================================================
Date: Wed, 6 Sep 2000 11:07:36 -0500
Reply-To: "Linderman, Kathleen"
Sender: ILL Records Management Software User's Group
From: "Linderman, Kathleen"
Subject: Error in SavRec 3163
Comments: To: "judd@cliosoftware.com"
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Judd,
This has happened to me before, but it stopped for while, now is happening
again.
When I attempt to create an ALA form in Borrowing, I get this request -- no
matter how much or how little information I insert:
"Error in SavRec 3163 The field is too small to accept the amount of data
you attempted to add. Try inserting or pasting less data."
When I click on "OK", the message will NOT disappear and I can't get back
into Clio unless I CTRL/ALT/DELETE, end task and re-enter the entire
program.
Like I said, it does it no matter how much information I enter. I've tried
completely filling the form out, being selective about what i fill out,
filling out almost nothing -- and I still get this message. What am I doing
wrong, and has anyone else ever encountered this?
Thanks in advance
kate linderman
Kate Linderman
David L. Rice Library
University of Southern Indiana
8600 University Blvd.
Evansville, IN 47715
(812) 465-1683
klinderm@usi.edu
=========================================================================
Date: Wed, 6 Sep 2000 09:19:23 -0700
Reply-To: "Francis, Michiko"
Sender: ILL Records Management Software User's Group
From: "Francis, Michiko"
Subject: CLIO SAVESCREEN
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----_=_NextPart_001_01C0181D.24175140"
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this format, some or all of this message may not be legible.
------_=_NextPart_001_01C0181D.24175140
Content-Type: text/plain
Hi Judd and all,
I discovered some of my Borrowing requests were saved in Lending. When we
have only few requests, after we created request on OCLC, we use savescreen
commend rather than download from ILLME to save in CLIO. But when I tried to
save a LENDING request to the LENDING which I go to the administration and
pick READ LENDING SCREEN to save, it also saves BORROWING requests into the
LENDING as well as a lending request. Since CLIO has both Borrowing and
Lending savescreen feature, why would Lending savescreen commend saves
borrowing requests????? I thought these functions work separately not
interfere with each other. Did I miss understand?
Miko Francis
The Evergreen State College
Daniel J. Evans Library
Interlibrary loan
2700 Evergreen Parkway NW
Olympia, WA 98505
Phone: 360-866-6000 x6499
Fax: 360-866-6688 Ariel: 192.211.20.49
e-mail: francism@evergreen.edu
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CLIO SAVESCREEN
Hi Judd and all,
I discovered some of my Borrowing =
requests were saved in Lending. When we have only few requests, after =
we created request on OCLC, we use savescreen commend rather than =
download from ILLME to save in CLIO. But when I tried to save a LENDING =
request to the LENDING which I go to the administration and pick READ =
LENDING SCREEN to save, it also saves BORROWING requests into the =
LENDING as well as a lending request. Since CLIO has both Borrowing and =
Lending savescreen feature, why would Lending savescreen commend saves =
borrowing requests????? I thought these functions work separately not =
interfere with each other. Did I miss understand?
Miko =
Francis
The =
Evergreen State College
Daniel J. =
Evans Library
Interlibrary loan
2700 =
Evergreen Parkway NW
Olympia, WA =
98505
Phone: =
360-866-6000 x6499
Fax: =
360-866-6688 Ariel: 192.211.20.49
e-mail: =
francism@evergreen.edu
------_=_NextPart_001_01C0181D.24175140--
=========================================================================
Date: Wed, 6 Sep 2000 23:39:53 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Patron Status Report
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0028_01C0185B.C1884E00"
This is a multi-part message in MIME format.
------=_NextPart_000_0028_01C0185B.C1884E00
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Clio users,
I have had a request from some Clio users for a report that they could =
run a Patron Status report that breaks down titles requests by the =
Patron's Status. If you are interested let me know and I will give you =
access to my share site. Look for the file Patron Status.mdb. When you =
download the file follow the instructions below. =20
1. Start Patron Status.mdb by double-clicking on the file.
2. When you double-click the file, you will get an error message which =
says
"C:\xxx\cliodata.mdb isn't a valid path. Make sure that the name is =
spelled
correctly....". When you click 'OK' the mdb opens and then you can
proceed with the rest.
3. Access will then start up and open the file.
4. At the top your monitor screen there is a menu item called 'Tools'.
Select 'Add-Ins' and then 'Linked Table Manager'. The 'Linked
Table Manager' screen will appear.
5. Check the small check box in the lower left labeled 'Always prompt
for new location'. Click the 'Select All' button. Click 'OK'.
6. You get the usual Windows dialog box to allow you to point it to the
location of your cliodata.mdb database. When you find it, and select =
it,
click the 'Open' button. You should get a message which says 'All
linked tables were successfully refreshed'. Click 'OK' then close
the Linked Tables Manager window.
If you are interested in breaking it down into copies or loans, create =
your
report off of BorrowingRequestUnion2, Copy Union, or Loan Union. I hope
this helps.
Judd Knight
Clio Software Support
------=_NextPart_000_0028_01C0185B.C1884E00
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Clio users,
I have had a request from some Clio =
users for a=20
report that they could run a Patron Status report that breaks down =
titles=20
requests by the Patron's Status. If you are interested let me know =
and I=20
will give you access to my share site. Look for the file Patron=20
Status.mdb. When you download the file follow =
the instructions=20
below.
1. Start Patron Status.mdb by =
double-clicking on=20
the file.
2. When you double-click the file, you will get an error =
message=20
which says
"C:\xxx\cliodata.mdb isn't a valid path. Make sure that =
the name=20
is spelled
correctly....". When you click =
'OK' the=20
mdb opens and then you can
proceed with the rest.
3. Access will =
then=20
start up and open the file.
4. At the top your monitor screen there =
is a menu=20
item called 'Tools'.
Select 'Add-Ins' and then 'Linked =
Table=20
Manager'. The 'Linked
Table Manager' screen =
will=20
appear.
5. Check the small check box in the lower left labeled =
'Always=20
prompt
for new location'. Click the 'Select All'=20
button. Click 'OK'.
6. You get the usual Windows dialog box to =
allow=20
you to point it to the
location of your cliodata.mdb=20
database. When you find it, and select it,
click =
the=20
'Open' button. You should get a message which says =
'All
=20
linked tables were successfully refreshed'. Click 'OK' then=20
close
the Linked Tables Manager window.
If you =
are=20
interested in breaking it down into copies or loans, create =
your
report off=20
of BorrowingRequestUnion2, Copy Union, or Loan Union. I =
hope
this=20
helps.
Judd Knight
Clio Software=20
Support
------=_NextPart_000_0028_01C0185B.C1884E00--
=========================================================================
Date: Thu, 7 Sep 2000 08:14:36 -0400
Reply-To: "Rebecca C. Hedreen"
Sender: ILL Records Management Software User's Group
From: "Rebecca C. Hedreen"
Subject: Re: Patron Status Report
MIME-Version: 1.0
Content-Type: text/plain
Are all of these wonderful modifications and reports going to be
incorporated into the next version of Clio?
Rebecca Hedreen
Interlibrary Loan, Frederick Douglass Library
University of Maryland Eastern Shore
Princess Anne, MD 21853
(410) 651-6609 fax (410) 651-7597
rchedreen@mail.umes.edu
Ariel: 131.118.123.16
We're drowning in information and starving for knowledge. Rutherford D
Rogers, librarian, Yale, NY Times 25 Feb 85
> -----Original Message-----
> From: Judd Knight [SMTP:judd@CLIOSOFTWARE.COM]
> Sent: Thursday, September 07, 2000 12:40 AM
> To: CLIO-L@UCONNVM.UConn.Edu
> Subject: [CLIO] Patron Status Report
>
> Clio users,
>
> I have had a request from some Clio users for a report that they could run
> a Patron Status report that breaks down titles requests by the Patron's
> Status. If you are interested let me know and I will give you access to
> my share site. Look for the file Patron Status.mdb. When you download
> the file follow the instructions below.
>
> 1. Start Patron Status.mdb by double-clicking on the file.
> 2. When you double-click the file, you will get an error message which
> says
> "C:\xxx\cliodata.mdb isn't a valid path. Make sure that the name is
> spelled
> correctly....". When you click 'OK' the mdb opens and then you can
> proceed with the rest.
> 3. Access will then start up and open the file.
> 4. At the top your monitor screen there is a menu item called 'Tools'.
> Select 'Add-Ins' and then 'Linked Table Manager'. The 'Linked
> Table Manager' screen will appear.
> 5. Check the small check box in the lower left labeled 'Always prompt
> for new location'. Click the 'Select All' button. Click 'OK'.
> 6. You get the usual Windows dialog box to allow you to point it to the
> location of your cliodata.mdb database. When you find it, and select
> it,
> click the 'Open' button. You should get a message which says 'All
> linked tables were successfully refreshed'. Click 'OK' then close
> the Linked Tables Manager window.
>
> If you are interested in breaking it down into copies or loans, create
> your
> report off of BorrowingRequestUnion2, Copy Union, or Loan Union. I hope
> this helps.
>
> Judd Knight
> Clio Software Support
>
=========================================================================
Date: Thu, 7 Sep 2000 09:37:31 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Patron Status Report
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Rebecca,
These reports are creations of my own. I am an independent contractor for
Clio offering customer support. Whether these reports and data modification
features make it into a future version of Clio I do not know at this time.
Judd Knight
Clio Software Support
----- Original Message -----
From: "Rebecca C. Hedreen"
To:
Sent: Thursday, September 07, 2000 7:14 AM
Subject: Re: [CLIO] Patron Status Report
> Are all of these wonderful modifications and reports going to be
> incorporated into the next version of Clio?
>
> Rebecca Hedreen
> Interlibrary Loan, Frederick Douglass Library
> University of Maryland Eastern Shore
> Princess Anne, MD 21853
> (410) 651-6609 fax (410) 651-7597
> rchedreen@mail.umes.edu
> Ariel: 131.118.123.16
>
> We're drowning in information and starving for knowledge. Rutherford D
> Rogers, librarian, Yale, NY Times 25 Feb 85
>
> > -----Original Message-----
> > From: Judd Knight [SMTP:judd@CLIOSOFTWARE.COM]
> > Sent: Thursday, September 07, 2000 12:40 AM
> > To: CLIO-L@UCONNVM.UConn.Edu
> > Subject: [CLIO] Patron Status Report
> >
> > Clio users,
> >
> > I have had a request from some Clio users for a report that they could
run
> > a Patron Status report that breaks down titles requests by the Patron's
> > Status. If you are interested let me know and I will give you access to
> > my share site. Look for the file Patron Status.mdb. When you download
> > the file follow the instructions below.
> >
> > 1. Start Patron Status.mdb by double-clicking on the file.
> > 2. When you double-click the file, you will get an error message which
> > says
> > "C:\xxx\cliodata.mdb isn't a valid path. Make sure that the name is
> > spelled
> > correctly....". When you click 'OK' the mdb opens and then you can
> > proceed with the rest.
> > 3. Access will then start up and open the file.
> > 4. At the top your monitor screen there is a menu item called 'Tools'.
> > Select 'Add-Ins' and then 'Linked Table Manager'. The 'Linked
> > Table Manager' screen will appear.
> > 5. Check the small check box in the lower left labeled 'Always prompt
> > for new location'. Click the 'Select All' button. Click 'OK'.
> > 6. You get the usual Windows dialog box to allow you to point it to the
> > location of your cliodata.mdb database. When you find it, and select
> > it,
> > click the 'Open' button. You should get a message which says 'All
> > linked tables were successfully refreshed'. Click 'OK' then close
> > the Linked Tables Manager window.
> >
> > If you are interested in breaking it down into copies or loans, create
> > your
> > report off of BorrowingRequestUnion2, Copy Union, or Loan Union. I hope
> > this helps.
> >
> > Judd Knight
> > Clio Software Support
> >
>
=========================================================================
Date: Thu, 7 Sep 2000 09:44:33 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Fw: [CLIO] Patron Status Report
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_00C6_01C018B0.3A6CE660"
This is a multi-part message in MIME format.
------=_NextPart_000_00C6_01C018B0.3A6CE660
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
----- Original Message -----=20
From: Judd Knight=20
To: Joseph Natale=20
Sent: Thursday, September 07, 2000 9:43 AM
Subject: Re: [CLIO] Patron Status Report
Joseph,
Yes.
Judd Knight
Clio Software Support
----- Original Message -----=20
From: Joseph Natale=20
To: 'Judd Knight'=20
Sent: Thursday, September 07, 2000 9:42 AM
Subject: RE: [CLIO] Patron Status Report
Judd,
=20
Will this report pick up title from both the active _and_ archive =
modules in borrowing?
=20
Thanks,
=20
Joe
--=20
Joseph Natale=20
Document Delivery/Shared Resources Librarian=20
University of Connecticut Libraries=20
369 Fairfield Rd. (U-1005F)=20
Storrs, CT 06269-1005=20
860-486-3107 voice=20
860-486-3593 fax=20
libadm47@uconnvm.uconn.edu=20
-----Original Message-----
From: Judd Knight [mailto:judd@CLIOSOFTWARE.COM]
Sent: Wednesday, September 06, 2000 11:40 PM
To: CLIO-L@UCONNVM.UConn.Edu
Subject: [CLIO] Patron Status Report
Clio users,
I have had a request from some Clio users for a report that they =
could run a Patron Status report that breaks down titles requests by the =
Patron's Status. If you are interested let me know and I will give you =
access to my share site. Look for the file Patron Status.mdb. When you =
download the file follow the instructions below. =20
1. Start Patron Status.mdb by double-clicking on the file.
2. When you double-click the file, you will get an error message =
which says
"C:\xxx\cliodata.mdb isn't a valid path. Make sure that the name is =
spelled
correctly....". When you click 'OK' the mdb opens and then you =
can
proceed with the rest.
3. Access will then start up and open the file.
4. At the top your monitor screen there is a menu item called =
'Tools'.
Select 'Add-Ins' and then 'Linked Table Manager'. The 'Linked
Table Manager' screen will appear.
5. Check the small check box in the lower left labeled 'Always =
prompt
for new location'. Click the 'Select All' button. Click 'OK'.
6. You get the usual Windows dialog box to allow you to point it to =
the
location of your cliodata.mdb database. When you find it, and =
select it,
click the 'Open' button. You should get a message which says =
'All
linked tables were successfully refreshed'. Click 'OK' then =
close
the Linked Tables Manager window.
If you are interested in breaking it down into copies or loans, =
create your
report off of BorrowingRequestUnion2, Copy Union, or Loan Union. I =
hope
this helps.
Judd Knight
Clio Software Support
------=_NextPart_000_00C6_01C018B0.3A6CE660
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
----- Original Message -----=20
Sent: Thursday, September 07, 2000 9:43 AM
Subject: Re: [CLIO] Patron Status Report
Joseph,
Yes.
Judd Knight
Clio Software Support
----- Original Message -----
From:=20
Joseph=20
Natale
Sent: Thursday, September 07, =
2000 9:42=20
AM
Subject: RE: [CLIO] Patron =
Status=20
Report
Judd,
Will=20
this report pick up title from both the active _and_ archive modules =
in=20
borrowing?
Thanks,
Joe
--
Joseph=20
Natale
Document Delivery/Shared =
Resources=20
Librarian
University of =
Connecticut=20
Libraries
369 Fairfield Rd.=20
(U-1005F)
Storrs, CT =
06269-1005=20
860-486-3107 voice
860-486-3593 fax
libadm47@uconnvm.uconn.edu=
=20
Clio users,
I have had a request from some Clio =
users for a=20
report that they could run a Patron Status report that breaks down =
titles=20
requests by the Patron's Status. If you are interested let me =
know and=20
I will give you access to my share site. Look for the file =
Patron=20
Status.mdb. When you download the file follow=20
the instructions below.
1. Start Patron Status.mdb by =
double-clicking=20
on the file.
2. When you double-click the file, you will get an =
error=20
message which says
"C:\xxx\cliodata.mdb isn't a valid path. Make =
sure=20
that the name is spelled
correctly....". =
When you=20
click 'OK' the mdb opens and then you can
proceed with the =
rest.
3.=20
Access will then start up and open the file.
4. At the top your =
monitor=20
screen there is a menu item called 'Tools'.
Select =
'Add-Ins'=20
and then 'Linked Table Manager'. The =
'Linked
=20
Table Manager' screen will appear.
5. Check the small check box =
in the=20
lower left labeled 'Always prompt
for new =
location'. =20
Click the 'Select All' button. Click 'OK'.
6. You get the =
usual=20
Windows dialog box to allow you to point it to the
=
location=20
of your cliodata.mdb database. When you find it, and select=20
it,
click the 'Open' button. You should get a =
message=20
which says 'All
linked tables were successfully=20
refreshed'. Click 'OK' then close
the Linked =
Tables=20
Manager window.
If you are interested in breaking it down =
into copies=20
or loans, create your
report off of BorrowingRequestUnion2, Copy =
Union,=20
or Loan Union. I hope
this helps.
Judd =
Knight
Clio=20
Software =
Support
------=_NextPart_000_00C6_01C018B0.3A6CE660--
=========================================================================
Date: Thu, 7 Sep 2000 10:50:56 -0500
Reply-To: "Davis, Jennifer"
Sender: ILL Records Management Software User's Group
From: "Davis, Jennifer"
Subject: FW: [CLIO] Error in SavRec 3163
MIME-Version: 1.0
Content-Type: text/plain
Kathleen, Judd, and fellow CLIO users,
This message has just started appearing here as well. It appears during
Review New Patrons on the Borrowing side. Strangely, the message appears
several days after a patron record has been created, so there seems to be a
delayed reaction. I'm not entering anything any differently than I've
always done.
I'd appreciate your help on this. Thanks.
Jennifer Davis
Interlibrary Loan
Neumann Library
University of Houston- Clear Lake
Houston, TX 77058
281-283-3906
davisjen@cl.uh.edu
> -----Original Message-----
> From: Linderman, Kathleen [SMTP:KLinderm@USI.EDU]
> Sent: Wednesday, September 06, 2000 11:08 AM
> To: CLIO-L@UCONNVM.UCONN.EDU
> Subject: [CLIO] Error in SavRec 3163
>
> Judd,
>
> This has happened to me before, but it stopped for while, now is happening
> again.
>
> When I attempt to create an ALA form in Borrowing, I get this request --
> no
> matter how much or how little information I insert:
>
> "Error in SavRec 3163 The field is too small to accept the amount of data
> you attempted to add. Try inserting or pasting less data."
>
> When I click on "OK", the message will NOT disappear and I can't get back
> into Clio unless I CTRL/ALT/DELETE, end task and re-enter the entire
> program.
>
> Like I said, it does it no matter how much information I enter. I've
> tried
> completely filling the form out, being selective about what i fill out,
> filling out almost nothing -- and I still get this message. What am I
> doing
> wrong, and has anyone else ever encountered this?
>
> Thanks in advance
> kate linderman
>
>
> Kate Linderman
> David L. Rice Library
> University of Southern Indiana
> 8600 University Blvd.
> Evansville, IN 47715
> (812) 465-1683
> klinderm@usi.edu
=========================================================================
Date: Fri, 8 Sep 2000 01:36:06 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Fw: Clio email setup
Comments: To: woolfsar@pmc.edu
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0429_01C01935.283818E0"
This is a multi-part message in MIME format.
------=_NextPart_000_0429_01C01935.283818E0
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Sara,=20
Oops, I made a mistake its not Patron3 but Patron6 that the email =
address is located in Clio. I don't know what I was thinking.
Judd Knight
Clio Software Support
----- Original Message -----=20
From: Judd Knight=20
To: woolfsar@pmc.edu=20
Sent: Friday, September 08, 2000 12:14 AM
Subject: Clio email setup
Sara,
Follow these steps to setup Clio for email notification. First go to =
Preferences/Notices Customize/Patron Notice and select the type of =
request that you want a patron notice created, the format, and where the =
email shall be pulled. After this has been done, go to =
Preferences/Email Setup. If you don't know what you SMTP server name is =
for outgoing mail contact your system administrator. Enter a return =
email address that is used by all staff who will be notifying patron's =
by email. This is usually a general email address, for instance, =
ILL@pmc.edu. If you do not have a general ILL email address have your =
system administrator set this up for you and your staff. Remember every =
staff member should be able to use this email address when they are =
logged in under their user account. After that give your department =
name in the "My Name" field and your Library ILL symbol in the "My =
Borrow Symbol" field. After you have completed these steps run a test =
by creating a test ALA request with an email address entered in the =
PEmail field, preferably a fellow staff member. Now go to the Update =
Borrowing form and enter the ALA number. At this time give the request =
a due date. Remember a patron notice will not print without a duedate =
entered. The Produce Patron Notice box should be checked Update this =
request to Received. Return the main Borrowing Menu. At this time the =
Patron Notifications will be produced. They will either be printed or =
emailed depending upon your settings.
OCLC requests
Clio pulls the email address from the :Patron E-mail: field. It places =
this email into the Patron3 field. If you are using the Microenhancer =
2.0 you should have no problems transferring this data to Clio. Some =
institutions have had problems with Savescreen not retrieving this =
field. The savescreen function in Passport was not set to capture the =
second page of the OCLC ILL request that contained the :Patron E-mail: =
field.
=20
If you have any problems please let me know. =20
Judd Knight
Clio Software Support
------=_NextPart_000_0429_01C01935.283818E0
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Sara,
Oops, I made a mistake its not Patron3 =
but Patron6=20
that the email address is located in Clio. I don't know what I was =
thinking.
Judd Knight
Clio Software Support
----- Original Message -----=20
Sent: Friday, September 08, 2000 12:14 AM
Subject: Clio email setup
Sara,
Follow these steps to setup Clio for =
email=20
notification. First go to Preferences/Notices =
Customize/Patron Notice=20
and select the type of request that you want a patron notice created, =
the=20
format, and where the email shall be pulled. After this has been =
done, go=20
to Preferences/Email Setup. If you don't know what you SMTP server =
name is=20
for outgoing mail contact your system administrator. Enter a =
return email=20
address that is used by all staff who will be notifying patron's by =
email. =20
This is usually a general email address, for instance, ILL@pmc.edu. If you do not have a =
general=20
ILL email address have your system administrator set this up for you and =
your=20
staff. Remember every staff member should be able to use this =
email=20
address when they are logged in under their user account. After =
that give=20
your department name in the "My Name" field and your Library ILL symbol =
in the=20
"My Borrow Symbol" field. After you have completed these steps run =
a test=20
by creating a test ALA request with an email address entered in =
the PEmail=20
field, preferably a fellow staff member. Now go to the Update =
Borrowing form and enter the ALA number. At this time give =
the=20
request a due date. Remember a patron notice will =
not print=20
without a duedate entered. The Produce Patron Notice box =
should be=20
checked Update this request to Received. Return the main =
Borrowing=20
Menu. At this time the Patron Notifications will be =
produced. =20
They will either be printed or emailed depending upon your=20
settings.
OCLC requests
Clio pulls the email address from the =
:Patron=20
E-mail: field. It places this email into the Patron3 =
field. If=20
you are using the Microenhancer 2.0 you should have no problems =
transferring=20
this data to Clio. Some institutions have had problems with=20
Savescreen not retrieving this field. The savescreen function in =
Passport=20
was not set to capture the second page of the OCLC ILL request that =
contained=20
the :Patron E-mail: field.
If you have any problems please let me=20
know.
Judd Knight
Clio Software =
Support
------=_NextPart_000_0429_01C01935.283818E0--
=========================================================================
Date: Thu, 7 Sep 2000 22:13:00 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: SMTP servers
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_03CB_01C01918.C882D1E0"
This is a multi-part message in MIME format.
------=_NextPart_000_03CB_01C01918.C882D1E0
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Clio users,
FYI:
Clio's sends email through your email SMTP (Simple Mail Transfer =
Protocol) server. If you are having problems sending email due to an =
error 4 you may not have an SMTP server or the Clio Email Return Address =
account setup for your Interlibrary loan email has not been added to =
your staff's account as a part of their profile. For instance, a staff =
member could be attempting to send email patron notifications after =
updating borrowing request to Received Loan. Since the staff member =
does not have the Clio Email Return Address as a part of his/her profile =
an error may be given. Check with your systems people in the case of =
either problem.
If you feel that your library does have a SMTP server and all of your =
staff can use the department's email account then contact me. There =
maybe some other solutions.
Judd Knight
Clio Software Support
=20
------=_NextPart_000_03CB_01C01918.C882D1E0
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Clio users,
FYI:
Clio's sends email through your email =
SMTP (Simple=20
Mail Transfer Protocol) server. If you are having problems =
sending=20
email due to an error 4 you may not have an SMTP server or the Clio =
Email Return=20
Address account setup for your Interlibrary loan email has not been =
added=20
to your staff's account as a part of=20
their profile. For instance, a staff member could be =
attempting=20
to send email patron notifications after updating borrowing =
request to=20
Received Loan. Since the staff member does not have the Clio Email =
Return=20
Address as a part of his/her profile an error may be=20
given. Check with your systems people in the case of =
either=20
problem.
If you feel that your library does have =
a SMTP=20
server and all of your staff can use the department's email account then =
contact=20
me. There maybe some other solutions.
Judd Knight
Clio Software Support
=20
------=_NextPart_000_03CB_01C01918.C882D1E0--
=========================================================================
Date: Thu, 7 Sep 2000 16:42:42 -0500
Reply-To: Ron Saskowski
Sender: ILL Records Management Software User's Group
From: Ron Saskowski
Organization: University of New Orleans
Subject: Missing Due Dates & Charges
MIME-version: 1.0
Content-type: text/plain; charset=us-ascii
Content-transfer-encoding: 7BIT
Hi List--
I am wondering if other have experienced this same thing since upgrading
to the most recent version of CLIO.
We download our shipped file every morning and import it into CLIO.
Before this most recent release of the software, once a record was
updated by the lender, the due date and lending charges info were
brought into CLIO. Lending charges would show up as they were entered
into OCLC (ie: $10.00IFM).
Since upgrading, this info no longer appears.
Any auggestions??
Thanks,
Ron Saskowski
Interlibrary Loan Librarian
Earl K. Long Library
University of New Orleans
New Orleans, LA 70148
RSASKOWS@UNO.EDU
504-280-6548 phone
504-280-3173 fax
=========================================================================
Date: Fri, 8 Sep 2000 09:18:51 -0400
Reply-To: Kenneth Huether
Sender: ILL Records Management Software User's Group
From: Kenneth Huether
Subject: Database Merge
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Is it possible to merge two Cliodata.mdb files? We kinda goofed and
accidentally created two, any help?
-Kenneth Huether
UMBC Library
=========================================================================
Date: Fri, 8 Sep 2000 12:08:47 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: problem starting Clio
Comments: To: Jan Brumm
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Jan,
I want you to uninstall Clio properly by going to the Start button then from
the pop-up list select settings. From the Settings list select Control
Panel. From the Control Panel Window I want you to open the Add/Remove
Programs option. The next window you will see is the Add/Remove window. In
the list of installed programs find Clio. Highlight the program from the
list and select the button Add/Remove. The Clio program should run its auto
uninstall feature. After this is done follow the procedures of reinstalling
that are on the FAQ page.
Judd Knight
Clio Software Support
----- Original Message -----
From: "Jan Brumm"
To: "Judd Knight"
Sent: Friday, September 08, 2000 11:13 AM
Subject: Re[2]: Re[2]: problem starting Clio
> I used delete and then rebooted. Then I renamed the Office folder to
> Office 2000. I installed Clio and changed the name of the Office
> folder back. Jan
> ---------------------- Reply Separator ----------------------
> Subject: Re[2]: Re[2]: problem starting Clio
> Author: "Judd Knight"
> Date: 9/7/00 6:16 PM
>
> Jan,
>
> I need to know the exact steps that you performed when you removed Clio
> from
> this computer.
>
> Judd Knight
> Clio Software Support
>
>
> ----- Original Message -----
> From: "Jan Brumm"
> To: "Judd Knight"
> Sent: Thursday, September 07, 2000 6:07 PM
> Subject: Re[2]: problem starting Clio
>
>
> > Judd, It is a Pentium II Intel MMX (TM) with 128 MB Ram. The
> system
> says
> > it is 76%free. Thanks Jan
> >
> > ____________________Reply Separator____________________
> > Subject: Re: problem starting Clio
> > Author: "Judd Knight"
> > Date: 9/7/00 3:26 PM
> >
> > Jan,
> >
> > What are your pc specification, RAM, Processor speed and disk space?
> >
> > Judd Knight
> > Clio Software Support
> >
> >
> > ----- Original Message -----
> > From: "Jan Brumm"
> > To: "Judd Knight" ; "Jan Brumm"
> >
> > Sent: Thursday, September 07, 2000 4:44 PM
> > Subject: problem starting Clio
> >
> >
> > > Hi, I hope you can help. We recently installed Office 2000 on our
> > networked
> > > campus. I followed the instructions on the Clio FAQ to delete
> Clio and
> > then
> > > change name of office folder and then reinstalled Clio. It works
> on
> one
> > > computer but does not on other computers. The message I get is:
> > >
> > > Microsoft Access
> > > System error occurred, or there isn't enough free memory to start
> > Microsoft
> > > Access.
> > > Close unneeded programs and try again.
> > >
> > > There were no other programs open. Our database is shared on a
> networked
> > G:
> > > drive but I installed Clio on the C: drive. We are using Clio 2.0
> > > Office 2000 installs on the C: drive also.
> > >
> > > Can you give me any suggestions?
> > > I will not be in the office on Friday. Please try to respond by
> email.
> > >
> > > Thanks much
> > > Jan Brumm
> > > Wayne State College
> > > Wayne, Ne
> > > jbrumm@wscgate.wsc.edu
> > > (402) 375-7267
> > >
> >
> >
>
>
>
=========================================================================
Date: Mon, 11 Sep 2000 09:24:08 -0700
Reply-To: Julia Graham
Sender: ILL Records Management Software User's Group
From: Julia Graham
Subject: no numbers in Clio ALA
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
We're having a problem that we've never seen before in Clio. We're trying
to input an ALA form into Clio (lending) and it isn't assigning a
number! So, of course, when we go to save the ALA, it says we can't
because of an invalid use of null. As in, the ILL number
field. AUGH! Has anyone else had this happen? How do we fix it?
Julia
****************************************************************************************************************************************
Julia Graham
Borrowing, Interlibrary Loan
Humboldt State University
1 Harpst St.
Arcata, CA 95521
707-826-4889
=========================================================================
Date: Wed, 13 Sep 2000 08:38:37 -0500
Reply-To: Donna Foshee
Sender: ILL Records Management Software User's Group
From: Donna Foshee
Subject: Wish list for Larry
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: quoted-printable
Larry---here is a wish list for the next update of Clio from the lending =
side:
A field on the Clio request for a reference #. This can be called a P.O. =
#, Reference #, Order # or several other names, but is essentially an =
identification # for that request. So many times the borrower will =
contact us with a question about a request using the identification # =
only. We would need to be able to search by this number. This would also =
need to appear on the invoice.
On the Update screen--a catgory for Cost Estimates and a category for =
Billing for Lost Books. There does not appear to be a successful way to =
update and search for these two items. Both need to be free of the =
archiving process so that they can stay indefinitely in the active Clio =
status or at least a way to find when searching even if archived. Cost =
Estimates are done for our International requests and need to be found =
when checks arrive. Billing for Lost Books need to be found when the bill =
is paid so it can be marked as such and/or when the book is returned.
Donna Foshee
Iowa State University
Interlibrary Loan Lending
=========================================================================
Date: Wed, 13 Sep 2000 10:21:21 -0400
Reply-To: "Rebecca C. Hedreen"
Sender: ILL Records Management Software User's Group
From: "Rebecca C. Hedreen"
Subject: Re: Wish list for Larry
MIME-Version: 1.0
Content-Type: text/plain
While we're on the subject...
When doing ALA forms, in borrowing, if you check the box keep the
bibliographic info on the next request, the title field is copied, but the
ISSN field isn't. Shouldn't the ISSN be part of the bibliographic info?
Rebecca Hedreen
Interlibrary Loan, Frederick Douglass Library
University of Maryland Eastern Shore
Princess Anne, MD 21853
(410) 651-6609 fax (410) 651-7597
rchedreen@mail.umes.edu
Ariel: 131.118.123.16
We're drowning in information and starving for knowledge. Rutherford D
Rogers, librarian, Yale, NY Times 25 Feb 85
=========================================================================
Date: Wed, 13 Sep 2000 11:09:22 -0400
Reply-To: Beverly Brasch
Sender: ILL Records Management Software User's Group
From: Beverly Brasch
Subject: Defaults
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: quoted-printable
I have tried numerous times to set the default for Method Shipped - =
Copies to Ariel. Every time it reverts to Mail. I followed the, =
seemingly, simple instructions. Can someone please tell me exactly how to =
do this and what I might be doing incorrectly?
Thanks.
Beverly Brasch
Interlibrary Loans
Kennesaw State University (GKJ)
1000 Chastain Rd.
Kennesaw, GA 30144
Phone: 770-423-6002=20
FAX: 770-423-6185
=========================================================================
Date: Wed, 13 Sep 2000 11:19:38 -0400
Reply-To: "Rebecca C. Hedreen"
Sender: ILL Records Management Software User's Group
From: "Rebecca C. Hedreen"
Subject: Re: Defaults
MIME-Version: 1.0
Content-Type: text/plain
I thought the method shipped was set in the Library record...?
Rebecca Hedreen
Interlibrary Loan, Frederick Douglass Library
University of Maryland Eastern Shore
Princess Anne, MD 21853
(410) 651-6609 fax (410) 651-7597
rchedreen@mail.umes.edu
Ariel: 131.118.123.16
We're drowning in information and starving for knowledge. Rutherford D
Rogers, librarian, Yale, NY Times 25 Feb 85
> -----Original Message-----
> From: Beverly Brasch [SMTP:bbrasch@KENNESAW.EDU]
> Sent: Wednesday, September 13, 2000 11:09 AM
> To: CLIO-L@UCONNVM.UConn.Edu
> Subject: [CLIO] Defaults
>
> I have tried numerous times to set the default for Method Shipped -
> Copies to Ariel. Every time it reverts to Mail. I followed the,
> seemingly, simple instructions. Can someone please tell me exactly how to
> do this and what I might be doing incorrectly?
>
> Thanks.
>
>
>
> Beverly Brasch
> Interlibrary Loans
> Kennesaw State University (GKJ)
> 1000 Chastain Rd.
> Kennesaw, GA 30144
> Phone: 770-423-6002
> FAX: 770-423-6185
=========================================================================
Date: Wed, 13 Sep 2000 14:08:21 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Defaults
Comments: To: "Rebecca C. Hedreen"
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Rebecca,
The fields that you are referring to in the Library table are the methods
used by the other institution to send materials to you.
Judd Knight
Clio Software Support
----- Original Message -----
From: "Rebecca C. Hedreen"
To:
Sent: Wednesday, September 13, 2000 10:19 AM
Subject: Re: [CLIO] Defaults
> I thought the method shipped was set in the Library record...?
>
> Rebecca Hedreen
> Interlibrary Loan, Frederick Douglass Library
> University of Maryland Eastern Shore
> Princess Anne, MD 21853
> (410) 651-6609 fax (410) 651-7597
> rchedreen@mail.umes.edu
> Ariel: 131.118.123.16
>
> We're drowning in information and starving for knowledge. Rutherford D
> Rogers, librarian, Yale, NY Times 25 Feb 85
>
> > -----Original Message-----
> > From: Beverly Brasch [SMTP:bbrasch@KENNESAW.EDU]
> > Sent: Wednesday, September 13, 2000 11:09 AM
> > To: CLIO-L@UCONNVM.UConn.Edu
> > Subject: [CLIO] Defaults
> >
> > I have tried numerous times to set the default for Method Shipped -
> > Copies to Ariel. Every time it reverts to Mail. I followed the,
> > seemingly, simple instructions. Can someone please tell me exactly how
to
> > do this and what I might be doing incorrectly?
> >
> > Thanks.
> >
> >
> >
> > Beverly Brasch
> > Interlibrary Loans
> > Kennesaw State University (GKJ)
> > 1000 Chastain Rd.
> > Kennesaw, GA 30144
> > Phone: 770-423-6002
> > FAX: 770-423-6185
>
=========================================================================
Date: Wed, 13 Sep 2000 14:46:26 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Fw: Re: [CLIO] Defaults
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
----- Original Message -----
From: "Judd Knight"
To: "Rebecca C. Hedreen"
Sent: Wednesday, September 13, 2000 2:46 PM
Subject: Re: Re: [CLIO] Defaults
> Rebecca,
>
> I don't know what I was thinking when I sent that previous email. The
> method shipped in the library record on the lending side is your library's
> preference on how to ship material to the requesting library.
Unfortunately
> this does not feed over to the update screen.
>
> Judd Knight
> Clio Software Support
>
>
> ----- Original Message -----
> From: "Rebecca C. Hedreen"
> To:
> Sent: Wednesday, September 13, 2000 10:19 AM
> Subject: Re: [CLIO] Defaults
>
>
> > I thought the method shipped was set in the Library record...?
> >
> > Rebecca Hedreen
> > Interlibrary Loan, Frederick Douglass Library
> > University of Maryland Eastern Shore
> > Princess Anne, MD 21853
> > (410) 651-6609 fax (410) 651-7597
> > rchedreen@mail.umes.edu
> > Ariel: 131.118.123.16
> >
> > We're drowning in information and starving for knowledge. Rutherford D
> > Rogers, librarian, Yale, NY Times 25 Feb 85
> >
> > > -----Original Message-----
> > > From: Beverly Brasch [SMTP:bbrasch@KENNESAW.EDU]
> > > Sent: Wednesday, September 13, 2000 11:09 AM
> > > To: CLIO-L@UCONNVM.UConn.Edu
> > > Subject: [CLIO] Defaults
> > >
> > > I have tried numerous times to set the default for Method Shipped -
> > > Copies to Ariel. Every time it reverts to Mail. I followed the,
> > > seemingly, simple instructions. Can someone please tell me exactly
how
> to
> > > do this and what I might be doing incorrectly?
> > >
> > > Thanks.
> > >
> > >
> > >
> > > Beverly Brasch
> > > Interlibrary Loans
> > > Kennesaw State University (GKJ)
> > > 1000 Chastain Rd.
> > > Kennesaw, GA 30144
> > > Phone: 770-423-6002
> > > FAX: 770-423-6185
> >
>
=========================================================================
Date: Thu, 14 Sep 2000 10:10:55 -0500
Reply-To: Katherine Moss
Sender: ILL Records Management Software User's Group
From: Katherine Moss
Subject: Mysterious disappearing records...???
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Hi Everyone!
Has anyone else experienced this? Both lending and borrowing records are not
getting into CLIO somehow! We try to update them but the are not in the
database. They are in OCLC and so we are able to update them through ME, but
our stats are going to be messed up because these records are not there.
There are too many to enter them each as an ALA form. Why is this happening?
They seem to be form t he same few days -- Aug 14th-18th. I asked my staff
if they are remembering to do every step -- the downloading, the savescreens
etc. but they *swear* that they do. Is there some way to copy the lending
records into CLIO? (I know it's easy enough to do another savescreen for the
borrowing ones). I thought maybe the database might be corrupted so I did a
"repair" in MS Access. Any ideas? We are feeling frustrated. Thanks. KM
Kate Moss
The College of Saint Rose (vjn)
432 Western Avenue
Albany, NY 12203
518-454-2154
mossk@mail.strose.edu
=========================================================================
Date: Thu, 14 Sep 2000 10:53:30 -0400
Reply-To: Marie Hansen
Sender: ILL Records Management Software User's Group
From: Marie Hansen
Subject: CLIO Missing Due Dates & Charges
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
We've had this same problem, both with the previous version
of CLIO that we had, and the current CLIO 2.0d. The load of
this latest version was supposed to clear up the problem,
but it hasn't. The odd thing is, the transfer of the lending
information occurs with some requests, but not with others,
and the problem is not one of updating or anything like
that. If anyone has a suggestion to fix this, it would be
much appreciated.
Ron Saskowski wrote:
> Hi List--
>
> I am wondering if other have experienced this same thing
since upgrading
> to the most recent version of CLIO.
>
> We download our shipped file every morning and import it
into CLIO.
> Before this most recent release of the software, once a
record was
> updated by the lender, the due date and lending charges
info were
> brought into CLIO. Lending charges would show up as they
were entered
> into OCLC (ie: $10.00IFM).
>
> Since upgrading, this info no longer appears.
>
> Any auggestions??
>
> Thanks,
> Ron Saskowski
> Interlibrary Loan Librarian
> Earl K. Long Library
> University of New Orleans
> New Orleans, LA 70148
> RSASKOWS@UNO.EDU
> 504-280-6548 phone
> 504-280-3173 fax
--
Marie M. Hansen
Borrowing Coordinator
Interlibrary Loan/Robert. W. Woodruff Library
Emory University/Atlanta, GA 30322
404-72-0910
librmmh@emory.edu
=========================================================================
Date: Thu, 14 Sep 2000 09:43:49 -0500
Reply-To: "Edwards, Alice J."
Sender: ILL Records Management Software User's Group
From: "Edwards, Alice J."
Subject: Re: Mysterious disappearing records...???
Comments: To: Katherine Moss
MIME-Version: 1.0
Content-Type: text/plain
Hi, We use Clio for lending and are experiencing some of the same
problems. Updating lending requests is at times problematic. Requests are
in OCLC but appear to have vanished from CLIO.
Alice Edwards Voice (573)882-2844 Fax (573)882=5574
J. Otto Lottes Health Sciences Library
University of Missouri-Columbia
Columbia, MO 65212
EdwardsAJ@health.missouri.edu
> -----Original Message-----
> From: Katherine Moss [SMTP:mossk@MAIL.STROSE.EDU]
> Sent: Thursday, September 14, 2000 10:11 AM
> To: CLIO-L@UCONNVM.UConn.Edu
> Subject: [CLIO] Mysterious disappearing records...???
>
> Hi Everyone!
>
> Has anyone else experienced this? Both lending and borrowing records are
> not
> getting into CLIO somehow! We try to update them but the are not in the
> database. They are in OCLC and so we are able to update them through ME,
> but
> our stats are going to be messed up because these records are not there.
> There are too many to enter them each as an ALA form. Why is this
> happening?
> They seem to be form t he same few days -- Aug 14th-18th. I asked my staff
> if they are remembering to do every step -- the downloading, the
> savescreens
> etc. but they *swear* that they do. Is there some way to copy the lending
> records into CLIO? (I know it's easy enough to do another savescreen for
> the
> borrowing ones). I thought maybe the database might be corrupted so I did
> a
> "repair" in MS Access. Any ideas? We are feeling frustrated. Thanks. KM
>
> Kate Moss
> The College of Saint Rose (vjn)
> 432 Western Avenue
> Albany, NY 12203
> 518-454-2154
> mossk@mail.strose.edu
=========================================================================
Date: Thu, 14 Sep 2000 10:22:03 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Mysterious disappearing records...???
Comments: To: Katherine Moss
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Kate,
To resolve this problem, I want you to have your staff avoid using the
Savescreen in Passport. Upload records into Clio using the Microenhancer.
The Microenhancer can be used to upload all the records that should be in
Clio. When you go to upload from the Microenhancer select All. After
completing the upload go to Clio and upload the records by selecting Get
OCLC Messages for each side. This should upload all active records into
Clio.
On the Lennding side to read In Process records into Clio select the "Read
In Process Records" option box on the Get OCLC Messages screen.
Do not use Savescreen and Microenhancer together for uploading the same
file.
Judd Knight
Clio Software Support
----- Original Message -----
From: "Katherine Moss"
To:
Sent: Thursday, September 14, 2000 10:10 AM
Subject: [CLIO] Mysterious disappearing records...???
> Hi Everyone!
>
> Has anyone else experienced this? Both lending and borrowing records are
not
> getting into CLIO somehow! We try to update them but the are not in the
> database. They are in OCLC and so we are able to update them through ME,
but
> our stats are going to be messed up because these records are not there.
> There are too many to enter them each as an ALA form. Why is this
happening?
> They seem to be form t he same few days -- Aug 14th-18th. I asked my staff
> if they are remembering to do every step -- the downloading, the
savescreens
> etc. but they *swear* that they do. Is there some way to copy the lending
> records into CLIO? (I know it's easy enough to do another savescreen for
the
> borrowing ones). I thought maybe the database might be corrupted so I did
a
> "repair" in MS Access. Any ideas? We are feeling frustrated. Thanks. KM
>
> Kate Moss
> The College of Saint Rose (vjn)
> 432 Western Avenue
> Albany, NY 12203
> 518-454-2154
> mossk@mail.strose.edu
>
=========================================================================
Date: Thu, 14 Sep 2000 11:29:09 -0400
Reply-To: "Patricia A. Burdick"
Sender: ILL Records Management Software User's Group
From: "Patricia A. Burdick"
Subject: Re: Fw: Re: [CLIO] Defaults
In-Reply-To: <001301c01dbb$4df58600$025d170a@airmail.net>
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
My coworker and I are having the same problem as Beverly Brasch: we cannot
set the default mail mode in Lender Update to Ariel. We would be interested
in Judd's comments about this problem--it's adds a great inconvenience to
the update stage.
Thank you.
Pat Burdick
Colby College ILL Dept.
At 02:46 PM 9/13/00 -0500, you wrote:
>----- Original Message -----
>From: "Judd Knight"
>To: "Rebecca C. Hedreen"
>Sent: Wednesday, September 13, 2000 2:46 PM
>Subject: Re: Re: [CLIO] Defaults
>
>
>> Rebecca,
>>
>> I don't know what I was thinking when I sent that previous email. The
>> method shipped in the library record on the lending side is your library's
>> preference on how to ship material to the requesting library.
>Unfortunately
>> this does not feed over to the update screen.
>>
>> Judd Knight
>> Clio Software Support
>>
>>
>> ----- Original Message -----
>> From: "Rebecca C. Hedreen"
>> To:
>> Sent: Wednesday, September 13, 2000 10:19 AM
>> Subject: Re: [CLIO] Defaults
>>
>>
>> > I thought the method shipped was set in the Library record...?
>> >
>> > Rebecca Hedreen
>> > Interlibrary Loan, Frederick Douglass Library
>> > University of Maryland Eastern Shore
>> > Princess Anne, MD 21853
>> > (410) 651-6609 fax (410) 651-7597
>> > rchedreen@mail.umes.edu
>> > Ariel: 131.118.123.16
>> >
>> > We're drowning in information and starving for knowledge. Rutherford D
>> > Rogers, librarian, Yale, NY Times 25 Feb 85
>> >
>> > > -----Original Message-----
>> > > From: Beverly Brasch [SMTP:bbrasch@KENNESAW.EDU]
>> > > Sent: Wednesday, September 13, 2000 11:09 AM
>> > > To: CLIO-L@UCONNVM.UConn.Edu
>> > > Subject: [CLIO] Defaults
>> > >
>> > > I have tried numerous times to set the default for Method Shipped -
>> > > Copies to Ariel. Every time it reverts to Mail. I followed the,
>> > > seemingly, simple instructions. Can someone please tell me exactly
>how
>> to
>> > > do this and what I might be doing incorrectly?
>> > >
>> > > Thanks.
>> > >
>> > >
>> > >
>> > > Beverly Brasch
>> > > Interlibrary Loans
>> > > Kennesaw State University (GKJ)
>> > > 1000 Chastain Rd.
>> > > Kennesaw, GA 30144
>> > > Phone: 770-423-6002
>> > > FAX: 770-423-6185
>> >
>>
>
>
=========================================================================
Date: Thu, 14 Sep 2000 11:08:39 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Mysterious disappearing records
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0051_01C01E3C.22C54AC0"
This is a multi-part message in MIME format.
------=_NextPart_000_0051_01C01E3C.22C54AC0
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Clio users,
Do to network problems when downloading message files from OCLC some =
requests may not get into Clio when you go to Get OCLC messages. What I =
mean, if you find that there are for example lending requests that are =
not in Clio this means that when you attempted to download the pending =
requests but problems occured these files may have changed status in =
OCLC to IN Process. If you want to get these files into Clio you will =
have to download the IN Process Message file. Start the Microenhancer, =
Download the In Process message file. Start Clio. Go to the Lending =
Side and Select Get New OCLC Messages. Select the Option box to "Read =
In Process Records". This will retrieve those missing records.
Judd Knight
Clio Software Support
=20
------=_NextPart_000_0051_01C01E3C.22C54AC0
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Clio users,
Do to network problems when downloading =
message=20
files from OCLC some requests may not get into Clio when you go to Get =
OCLC=20
messages. What I mean, if you find that there are for example =
lending=20
requests that are not in Clio this means that when you attempted to =
download the=20
pending requests but problems occured these files may have changed =
status in=20
OCLC to IN Process. If you want to get these files into Clio you will =
have to=20
download the IN Process Message file. Start the =
Microenhancer, =20
Download the In Process message file. Start Clio. Go to the =
Lending=20
Side and Select Get New OCLC Messages. Select the Option box to =
"Read In=20
Process Records". This will retrieve those missing =
records.
Judd Knight
Clio Software Support
------=_NextPart_000_0051_01C01E3C.22C54AC0--
=========================================================================
Date: Thu, 14 Sep 2000 09:42:19 -0700
Reply-To: Carol Resco
Sender: ILL Records Management Software User's Group
From: Carol Resco
Subject: bookstrap not printing
Comments: cc: kstewart@admin.ogi.edu
Mime-Version: 1.0
Content-Type: multipart/alternative;
boundary="=====================_3008405==_.ALT"
--=====================_3008405==_.ALT
Content-Type: text/plain; charset="us-ascii"; format=flowed
I am asking this question because our ILL assistant is on vacation and the
rest of us are not as familiar with Clio. We have not been able to print
bookstraps for some of our borrows even though we have checked "always
print bookstrap." I'm not sure where to begin troubleshooting. Is this
problem unique to us or have others experienced it. Thanks!--Carol Resco
Carol S. Resco
Director of Library Services
Oregon Graduate Institute of Science and Technology
20000 NW Walker Road
Beaverton, OR 97006-8921
(503) 748-1060
(503) 748-1029 FAX
resco@admin.ogi.edu
http://www.ogi.edu/library
--=====================_3008405==_.ALT
Content-Type: text/html; charset="us-ascii"
I am asking this question because our ILL assistant is on vacation
and the rest of us are not as familiar with Clio. We have not been
able to print bookstraps for some of our borrows even though we have
checked "always print bookstrap." I'm not sure where to
begin troubleshooting. Is this problem unique to us or have others
experienced it. Thanks!--Carol Resco
Carol S.
Resco
Director of Library
Services
Oregon Graduate Institute of Science and
Technology
20000 NW Walker
Road
Beaverton, OR 97006-8921
(503) 748-1060
(503) 748-1029 FAX
resco@admin.ogi.edu
http://www.ogi.edu/library
--=====================_3008405==_.ALT--
=========================================================================
Date: Thu, 14 Sep 2000 12:17:48 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Fw: Re: [CLIO] Defaults
Comments: To: "Patricia A. Burdick"
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Pat,
If you are not already batching your different types of requests to update I
would start. To set the default ship method go to Preferences/General/. At
this time select either Loan Ship Methods or Copy Ship Methods. Use your
mouse to select the row that has the type of shipping method needed for
default e.g., ariel. then click the button "Set defaults for Copy" if its a
copy request.
Judd Knight
Clio Software Support
----- Original Message -----
From: "Patricia A. Burdick"
To:
Sent: Thursday, September 14, 2000 10:29 AM
Subject: Re: [CLIO] Fw: Re: [CLIO] Defaults
> My coworker and I are having the same problem as Beverly Brasch: we cannot
> set the default mail mode in Lender Update to Ariel. We would be
interested
> in Judd's comments about this problem--it's adds a great inconvenience to
> the update stage.
>
> Thank you.
>
> Pat Burdick
> Colby College ILL Dept.
>
>
>
>
> At 02:46 PM 9/13/00 -0500, you wrote:
> >----- Original Message -----
> >From: "Judd Knight"
> >To: "Rebecca C. Hedreen"
> >Sent: Wednesday, September 13, 2000 2:46 PM
> >Subject: Re: Re: [CLIO] Defaults
> >
> >
> >> Rebecca,
> >>
> >> I don't know what I was thinking when I sent that previous email. The
> >> method shipped in the library record on the lending side is your
library's
> >> preference on how to ship material to the requesting library.
> >Unfortunately
> >> this does not feed over to the update screen.
> >>
> >> Judd Knight
> >> Clio Software Support
> >>
> >>
> >> ----- Original Message -----
> >> From: "Rebecca C. Hedreen"
> >> To:
> >> Sent: Wednesday, September 13, 2000 10:19 AM
> >> Subject: Re: [CLIO] Defaults
> >>
> >>
> >> > I thought the method shipped was set in the Library record...?
> >> >
> >> > Rebecca Hedreen
> >> > Interlibrary Loan, Frederick Douglass Library
> >> > University of Maryland Eastern Shore
> >> > Princess Anne, MD 21853
> >> > (410) 651-6609 fax (410) 651-7597
> >> > rchedreen@mail.umes.edu
> >> > Ariel: 131.118.123.16
> >> >
> >> > We're drowning in information and starving for knowledge.
Rutherford D
> >> > Rogers, librarian, Yale, NY Times 25 Feb 85
> >> >
> >> > > -----Original Message-----
> >> > > From: Beverly Brasch [SMTP:bbrasch@KENNESAW.EDU]
> >> > > Sent: Wednesday, September 13, 2000 11:09 AM
> >> > > To: CLIO-L@UCONNVM.UConn.Edu
> >> > > Subject: [CLIO] Defaults
> >> > >
> >> > > I have tried numerous times to set the default for Method
hipped -
> >> > > Copies to Ariel. Every time it reverts to Mail. I followed the,
> >> > > seemingly, simple instructions. Can someone please tell me exactly
> >how
> >> to
> >> > > do this and what I might be doing incorrectly?
> >> > >
> >> > > Thanks.
> >> > >
> >> > >
> >> > >
> >> > > Beverly Brasch
> >> > > Interlibrary Loans
> >> > > Kennesaw State University (GKJ)
> >> > > 1000 Chastain Rd.
> >> > > Kennesaw, GA 30144
> >> > > Phone: 770-423-6002
> >> > > FAX: 770-423-6185
> >> >
> >>
> >
> >
>
=========================================================================
Date: Thu, 14 Sep 2000 12:00:06 -0700
Reply-To: Elissa Mondschein
Sender: ILL Records Management Software User's Group
From: Elissa Mondschein
Subject: Re: bookstrap not printing
Comments: To: Carol Resco
In-Reply-To: <4.3.2.20000914093956.00b09eb0@pop.admin.ogi.edu>
MIME-Version: 1.0
Content-Type: TEXT/PLAIN; charset=US-ASCII
The most common reason for the bookstrap not printing is that you have not
entered a due date.
Best,
Elissa Mondschein
Interlibary Loan
University of California, Berkeley
On Thu, 14 Sep 2000, Carol Resco wrote:
> I am asking this question because our ILL assistant is on vacation and the
> rest of us are not as familiar with Clio. We have not been able to print
> bookstraps for some of our borrows even though we have checked "always
> print bookstrap." I'm not sure where to begin troubleshooting. Is this
> problem unique to us or have others experienced it. Thanks!--Carol Resco
>
>
> Carol S. Resco
> Director of Library Services
> Oregon Graduate Institute of Science and Technology
> 20000 NW Walker Road
> Beaverton, OR 97006-8921
> (503) 748-1060
> (503) 748-1029 FAX
> resco@admin.ogi.edu
>
> http://www.ogi.edu/library
>
=========================================================================
Date: Thu, 14 Sep 2000 14:21:56 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Mysterious disappearing records...???
Comments: To: Deborah Ann Heiden
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Deborah,
There are two ways to get these requests into Clio. One is to wait for the
request to be updated to shipped. The next option is to do a Savescreen on
the record and read it into Clio. In most cases the request will eventually
get into Clio. The lender has to update the request to shipped or the
request will remain In Process for seven days, I believe, then it will go to
the next lender on the lender string.
Judd Knight
Clio Software Support
----- Original Message -----
From: "Deborah Ann Heiden"
To: "Judd Knight"
Cc: "Richard Douglas Wisckol"
Sent: Thursday, September 14, 2000 10:50 AM
Subject: Re: [CLIO] Mysterious disappearing records...???
> Judd,
>
> We are also having this problem on our borrowing side. We do use the
> ME for inputting records into Clio. We still have the same problem.
> Yesterday we had 3 books and 2 articles that were not in Clio. When I
> looked on OCLC all 5 records were in the "in process" status. The lending
> library had not updated the record to "shipped" through OCLC. It seems
> that Clio does not pick those records up. All of the items that were in
> the "shipped" status were in Clio.
>
> I download everything into Clio except Pending, In Process, and
> Special Messages/Lender. These files should have nothing to do with
> borrowing.
>
> Any suggestions/ideas?
>
>
____________________________________________________________________________
> Deborah A. Heiden
> Supervisor of Resource Sharing
> University of Michigan email: heiden@umich.edu
>
____________________________________________________________________________
_
>
> On Thu, 14 Sep 2000, Judd Knight wrote:
>
> > Kate,
> >
> > To resolve this problem, I want you to have your staff avoid using the
> > Savescreen in Passport. Upload records into Clio using the
Microenhancer.
> > The Microenhancer can be used to upload all the records that should be
in
> > Clio. When you go to upload from the Microenhancer select All. After
> > completing the upload go to Clio and upload the records by selecting Get
> > OCLC Messages for each side. This should upload all active records into
> > Clio.
> > On the Lennding side to read In Process records into Clio select the
"Read
> > In Process Records" option box on the Get OCLC Messages screen.
> > Do not use Savescreen and Microenhancer together for uploading the same
> > file.
> >
> > Judd Knight
> > Clio Software Support
> >
> >
> > ----- Original Message -----
> > From: "Katherine Moss"
> > To:
> > Sent: Thursday, September 14, 2000 10:10 AM
> > Subject: [CLIO] Mysterious disappearing records...???
> >
> >
> > > Hi Everyone!
> > >
> > > Has anyone else experienced this? Both lending and borrowing records
are
> > not
> > > getting into CLIO somehow! We try to update them but the are not in
the
> > > database. They are in OCLC and so we are able to update them through
ME,
> > but
> > > our stats are going to be messed up because these records are not
there.
> > > There are too many to enter them each as an ALA form. Why is this
> > happening?
> > > They seem to be form t he same few days -- Aug 14th-18th. I asked my
staff
> > > if they are remembering to do every step -- the downloading, the
> > savescreens
> > > etc. but they *swear* that they do. Is there some way to copy the
lending
> > > records into CLIO? (I know it's easy enough to do another savescreen
for
> > the
> > > borrowing ones). I thought maybe the database might be corrupted so I
did
> > a
> > > "repair" in MS Access. Any ideas? We are feeling frustrated. Thanks.
KM
> > >
> > > Kate Moss
> > > The College of Saint Rose (vjn)
> > > 432 Western Avenue
> > > Albany, NY 12203
> > > 518-454-2154
> > > mossk@mail.strose.edu
> > >
> >
>
>
=========================================================================
Date: Thu, 14 Sep 2000 14:48:35 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: New user, general questions
Comments: To: "William Schneller, Providence Public Library"
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
William,
1. I would use the updated version that is online. This has the latest
corrections.
2. When you download. I would download the Online Produced, Direct
Produced and conditionals, cond/pend, unfilled and pending daily. These
message files have the main information needed for Clio. There are times
when a transfer does not succeed when using the Microenhancer. When this
occurs download the shipped files for borrowing. I would do this about once
a week. If you have trouble with the pending requests for lending select
the In Process msg file for download. On the lending side go to Get New
OCLC Messages select the option to Read In Process Records.
As for the other message files I would download those twice a week.
3. The preferable means of getting new OCLC requests into Clio is through
the Microenhancer. At times a request may not get into Clio due to the fact
Microenhancer's transfer did not properly download. In this situation you
can go back into Passport create a savescreen of the request. This request
can now be uploaded into Clio via the screens.svs file.
4. The clock problem is a result of where the designer of Clio had the time
set for Pacific time. This will not affect the download. The current
download session will be shown first in the session list.
5. The main file that needs to be backed up is the cliodata.mdb file. This
file contains all of your settings as well as all of your interlibrary loan
requests.
Judd Knight
Clio Software Support
----- Original Message -----
From: "William Schneller, Providence Public Library"
To:
Sent: Thursday, September 14, 2000 11:06 AM
Subject: New user, general questions
> Judd-
> a few questions from a new user. I've gone throught the manual and FAQ on
> the website, and have just subscribed to CLIO-l, but did not see answers
to
> these.
>
> 1. What are the differences between my printed manual version 2.0 11/99
and
> the online version dated 2/00?
>
> 2. Does it make sense to download ALL categories on the ILLME everytime it
> is used, so that all records will be updated? Or is it better to pick and
> choose, and how do you make those decisions?
>
> 3. When I "Get New OCLC Requests" I can either "Get Savescreens" or "Get
> OCLC Messages." What is the difference and which is preferable?
>
> 4. When I read messages into CLIO, does CLIO default to the most recent
> ILLME session? If my PC's clock is correct and the ILLME correctly shows
my
> session was at 10:25am, why does the session that pops up on CLIO say
> 6:25am (which is not possible.)
>
> 5. What directories and/or files do I need to back up on my PC. Our
systems
> person assures me the files on the server are backed up nightly.
>
>
> Thanks for your help. If these might be easier to answer via phone please
> feel free to call me. I'm at or near my desk 9-12 Eastern Time.
> Regards,
> -Bill
>
> ----------------------------------------------------------------
> William Schneller Shared Resources / ILL Librarian
> Providence Public Library 401 / 455-8028
> 225 Washington St. fax / 455-8032
> Providence, RI 02903 OCLC RJ5
>
> schnell@seq.clan.lib.ri.us
>
=========================================================================
Date: Thu, 14 Sep 2000 14:59:04 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Mysterious disappearing records...???
Comments: To: "Edwards, Alice J."
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Alice,
If the request is not in Clio when you download the pending this can be due
to a Microenhancer transfer error. If you do have an error downloading
pending the requests status in OCLC will change to In Process. The only way
to get these requests into Clio is to download the In Process files via the
Microenhancer. Another reason for the problem with updating to Yes is the
that the request has gone to the next lender on the lender string before you
could update the request to YesCopy or YesLoan.
As for the other problem with NLM's docline I have forwarded the message to
Larry.
Judd Knight
Clio Software Support
----- Original Message -----
From: "Edwards, Alice J."
To: "'Judd Knight'"
Sent: Thursday, September 14, 2000 2:05 PM
Subject: RE: Re: [CLIO] Mysterious disappearing records...???
> Judd, The problem we were having was the ability to update our lending
> requests. We had to do updating in OCLC and then manually enter these
> requests in CLIO for our billing. The messages we were getting were "No
> matching record" or 'Yes not allowed here".
>
> A different question-----any closer to Clio working with NLM's Docline? We
> have been putting manually 50+ requests daily in Clio---a really time
> consuming job.
>
> Alice Edwards Voice (573)882-2844 Fax (573)882=5574
> J. Otto Lottes Health Sciences Library
> University of Missouri-Columbia
> Columbia, MO 65212
>
> EdwardsAJ@health.missouri.edu
>
> > -----Original Message-----
> > From: Judd Knight [SMTP:judd@cliosoftware.com]
> > Sent: Thursday, September 14, 2000 10:57 AM
> > To: Edwards, Alice J.
> > Subject: Re: Re: [CLIO] Mysterious disappearing records...???
> >
> > Alice,
> >
> > In your email you say the requests in Clio have vanished. Do you mean
> > they
> > were in Clio at one time but now have disapeared?
> >
> > Judd Knight
> > Clio Software Support
> >
> >
> > ----- Original Message -----
> > From: "Edwards, Alice J."
> > To:
> > Sent: Thursday, September 14, 2000 9:43 AM
> > Subject: Re: [CLIO] Mysterious disappearing records...???
> >
> >
> > > Hi, We use Clio for lending and are experiencing some of the same
> > > problems. Updating lending requests is at times problematic. Requests
> > are
> > > in OCLC but appear to have vanished from CLIO.
> > >
> > > Alice Edwards Voice (573)882-2844 Fax (573)882=5574
> > > J. Otto Lottes Health Sciences Library
> > > University of Missouri-Columbia
> > > Columbia, MO 65212
> > >
> > > EdwardsAJ@health.missouri.edu
> > >
> > > > -----Original Message-----
> > > > From: Katherine Moss [SMTP:mossk@MAIL.STROSE.EDU]
> > > > Sent: Thursday, September 14, 2000 10:11 AM
> > > > To: CLIO-L@UCONNVM.UConn.Edu
> > > > Subject: [CLIO] Mysterious disappearing records...???
> > > >
> > > > Hi Everyone!
> > > >
> > > > Has anyone else experienced this? Both lending and borrowing records
> > are
> > > > not
> > > > getting into CLIO somehow! We try to update them but the are not in
> > the
> > > > database. They are in OCLC and so we are able to update them through
> > ME,
> > > > but
> > > > our stats are going to be messed up because these records are not
> > there.
> > > > There are too many to enter them each as an ALA form. Why is this
> > > > happening?
> > > > They seem to be form t he same few days -- Aug 14th-18th. I asked my
> > staff
> > > > if they are remembering to do every step -- the downloading, the
> > > > savescreens
> > > > etc. but they *swear* that they do. Is there some way to copy the
> > lending
> > > > records into CLIO? (I know it's easy enough to do another savescreen
> > for
> > > > the
> > > > borrowing ones). I thought maybe the database might be corrupted so
I
> > did
> > > > a
> > > > "repair" in MS Access. Any ideas? We are feeling frustrated. Thanks.
> > KM
> > > >
> > > > Kate Moss
> > > > The College of Saint Rose (vjn)
> > > > 432 Western Avenue
> > > > Albany, NY 12203
> > > > 518-454-2154
> > > > mossk@mail.strose.edu
> > >
>
=========================================================================
Date: Thu, 14 Sep 2000 13:10:40 -0700
Reply-To: Carol Resco
Sender: ILL Records Management Software User's Group
From: Carol Resco
Subject: Book straps not printing
Mime-Version: 1.0
Content-Type: multipart/alternative;
boundary="=====================_15509571==_.ALT"
--=====================_15509571==_.ALT
Content-Type: text/plain; charset="us-ascii"; format=flowed
Thanks so much for the responses. The lack of a due date was the
problem! And now we don't have a problem and our procedures have been
updated. --Carol
Carol S. Resco
Director of Library Services
Oregon Graduate Institute of Science and Technology
20000 NW Walker Road
Beaverton, OR 97006-8921
(503) 748-1060
(503) 748-1029 FAX
resco@admin.ogi.edu
http://www.ogi.edu/library
--=====================_15509571==_.ALT
Content-Type: text/html; charset="us-ascii"
Thanks so much for the responses. The lack of a due date was
the problem! And now we don't have a problem and our procedures
have been updated. --Carol
Carol S.
Resco
Director of Library
Services
Oregon Graduate Institute of Science and
Technology
20000 NW Walker
Road
Beaverton, OR 97006-8921
(503) 748-1060
(503) 748-1029 FAX
resco@admin.ogi.edu
http://www.ogi.edu/library
--=====================_15509571==_.ALT--
=========================================================================
Date: Thu, 14 Sep 2000 16:03:27 -0500
Reply-To: Barb Magers
Sender: ILL Records Management Software User's Group
From: Barb Magers
Subject: Re: Mysterious disappearing records...???
Comments: To: Judd Knight
In-Reply-To: <001f01c01e5f$89cb43a0$025d170a@airmail.net>
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
we have this same type of problem, once in a while even using the
microenhancer. At first we thought it was just "us" glad to know its not.
Barb Magers
Truman Univ. ILL
bmagers@truman.edu
At 10:22 AM 9/14/00 -0500, Judd Knight wrote:
>Kate,
>
>To resolve this problem, I want you to have your staff avoid using the
>Savescreen in Passport. Upload records into Clio using the Microenhancer.
>The Microenhancer can be used to upload all the records that should be in
>Clio. When you go to upload from the Microenhancer select All. After
>completing the upload go to Clio and upload the records by selecting Get
>OCLC Messages for each side. This should upload all active records into
>Clio.
>On the Lennding side to read In Process records into Clio select the "Read
>In Process Records" option box on the Get OCLC Messages screen.
>Do not use Savescreen and Microenhancer together for uploading the same
>file.
>
>Judd Knight
>Clio Software Support
>
>
>----- Original Message -----
>From: "Katherine Moss"
>To:
>Sent: Thursday, September 14, 2000 10:10 AM
>Subject: [CLIO] Mysterious disappearing records...???
>
>
>> Hi Everyone!
>>
>> Has anyone else experienced this? Both lending and borrowing records are
>not
>> getting into CLIO somehow! We try to update them but the are not in the
>> database. They are in OCLC and so we are able to update them through ME,
>but
>> our stats are going to be messed up because these records are not there.
>> There are too many to enter them each as an ALA form. Why is this
>happening?
>> They seem to be form t he same few days -- Aug 14th-18th. I asked my staff
>> if they are remembering to do every step -- the downloading, the
>savescreens
>> etc. but they *swear* that they do. Is there some way to copy the lending
>> records into CLIO? (I know it's easy enough to do another savescreen for
>the
>> borrowing ones). I thought maybe the database might be corrupted so I did
>a
>> "repair" in MS Access. Any ideas? We are feeling frustrated. Thanks. KM
>>
>> Kate Moss
>> The College of Saint Rose (vjn)
>> 432 Western Avenue
>> Albany, NY 12203
>> 518-454-2154
>> mossk@mail.strose.edu
>>
>
>
=========================================================================
Date: Thu, 14 Sep 2000 16:26:27 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: New user, general questions
Comments: To: Beth Coogan
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Beth,
Yes, I do mean downloading the Online Produced instead of Savescreen
copying. Downloading the Online Produced will do the same thing as
Savescreen. As for Conditionals they should be updated via Clio. If you
download the Conditionals using the Microehancer then upload them into Clio
you can then update them in Clio to Yes or No conditional. The request
cannot be downloaded twice. The request can only have one status in OCLC at
a time. When the requests is downloaded as a conditional it just changes
the OCLC status in Clio. This make it possible to do a search for request
in Clio that are conditional. A query for conditionals should be done with
the request date as a criteria. I hope this helps.
Judd Knight
Clio Software Support
----- Original Message -----
From: "Beth Coogan"
To: "Judd Knight"
Sent: Thursday, September 14, 2000 3:27 PM
Subject: Re: [CLIO] New user, general questions
> Judd,
>
> I have a question. Why do you say download the Online Produced? Do you
> mean instead of savescreening the requests as you produce them? Same
> question for conditionals, which is, or should be a temporary status, to
be
> dealt with by the borrower in a timely matter This means that the borrower
> has to download that request twice, once for conditional and once for the
> "shipped" or "unfilled" status. Otherwise the conditional stays as it is
> and is misleading when doing a query.
>
> Beth Coogan
>
>
> At 02:48 PM 9/14/00 -0500, you wrote:
>
> >2. When you download. I would download the Online Produced, Direct
> >Produced and conditionals, cond/pend, unfilled and pending daily. These
> >message files have the main information needed for Clio. There are times
> >when a transfer does not succeed when using the Microenhancer. When this
> >occurs download the shipped files for borrowing. I would do this about
once
> >a week. If you have trouble with the pending requests for lending select
> >the In Process msg file for download. On the lending side go to Get New
> >OCLC Messages select the option to Read In Process Records.
> >As for the other message files I would download those twice a week.
>
> Elizabeth C. Coogan
> Sr. Library Associ.Specialist
> Interlibrary Loan
> Brown University
> Providence, RI 02912
> Elizabeth_Coogan@brown.edu
>
>
=========================================================================
Date: Fri, 15 Sep 2000 08:18:23 -0400
Reply-To: Deborah Ann Heiden
Sender: ILL Records Management Software User's Group
From: Deborah Ann Heiden
Subject: Borrowing Turnaround Time Report
MIME-Version: 1.0
Content-Type: TEXT/PLAIN; charset=US-ASCII
UM like most libraries are continually trying to improve turnaround time
by trying new vendors and tracking turnaround time with reciprocal
partners.
It would be really nice if Clio would give you the option of selecting
groups of libraries to see their turnaround time. Currently we can only
see what our average turnaround time is for all libraries. I need to see
what the turnaround time is with individual libraries.
____________________________________________________________________________
Deborah A. Heiden
Supervisor of Resource Sharing
University of Michigan email: heiden@umich.edu
_____________________________________________________________________________
=========================================================================
Date: Fri, 15 Sep 2000 11:26:32 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Mysterious disappearing records
Comments: To: kareen
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Kareen,
Here is my message to Kareen with some modifications.
To resolve this problem, I want you to have your staff avoid using the
Savescreen in Passport. Upload records into Clio using the Microenhancer.
The Microenhancer can be used to upload all the records that should be in
Clio. When you go to upload from the Microenhancer select All. After
completing the upload go to Clio and upload the records by selecting Get
OCLC Messages for each side. This should upload all active records into
Clio. If you find that records are missing on the Lending side read In
Process records into Clio. Select the "Read In Process Records" option box
on the Get OCLC Messages screen. Do not use Savescreen and Microenhancer
together for uploading the same file if it already was uploaded into Clio
with the same status e.g., If you upload the online produced at the
beginning of the day that should retrieve all the requests that were created
they day before. At this time there would be no reason to upload
SaveScreens. The uploading of Savescreens would be a duplication of
Microenhancer process. There may be some times when using the Savescreen
function is necessary. An example would be if you have created a record the
previous day and the next day after uploading via the Microenhancer you find
out from the patron that you need to add more information to the request (
like a volume no.). At this time you would go into Passport call up the
record. If the status has not changed to ship you could go ahead and modify
the record then do a SaveScreen. Now go to Clio and retrieve the
savescreen.
Judd Knight
Clio Software Support
----- Original Message -----
From: "kareen"
To: "Judd Knight"
Sent: Friday, September 15, 2000 8:47 AM
Subject: [CLIO] Mysterious disappearing records
> Dear Judd,
> This is all Alison sent us. Was there an attachment or something else?
> Thanks, Kareen
>
>
> >Subject: [CLIO] Mysterious disappearing records
> >
> >>Date: Thu, 14 Sep 2000 11:08:39 -0500
> >>Reply-To: Judd Knight
> >>Sender: ILL Records Management Software User's Group
> >
> >>From: Judd Knight
> >>Subject: [CLIO] Mysterious disappearing records
> >>To: CLIO-L@UCONNVM.UCONN.EDU
> >>
> >> Clio users, This will retrieve those missing records.
Judd
> >>Knight Clio Software Support
>
> Anna Kareen Turner
> ILL Lending Unit Supervisor
> University of Arkansas
> Fayetteville, AR 72701-1201
> phone: 501-575-6424
> fax: 501-575-5558
> email: akturner@mail.uark.edu
>
=========================================================================
Date: Fri, 15 Sep 2000 16:07:00 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Can't link CLIO up with its database
Comments: To: Joanne Elpern
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Joanne,
First, I want you to start Windows Explorer to find the location of you
cliodata.mdb. Go to Start at the bottom of your screen. Click on it. Then
select programs from the pop-up list. Another pop-up list should appear to
the side. Select from the programs windows explorer or NT explorer, (if you
have NT). In windows explorer look for the cliodata.mdb. If your running
clio through a network the program should be on a network drive. Proceed to
a network drive. Highlight the network drive letter with your mouse then
click on Tools option on the menu bar at the top of windows explorer. At
this time select Find/Files or Folders. A pop-up window should appear. In
the Named: field type in cliodata.mdb. In the Look in field you should see
that the drive that you had selected should be displayed. Also make sure
the option box "Include subfolders should be checked off. When this is done
click on the Find Now button. The network drive will be now queried for the
cliodata.mdb. If its on this network drive you should see it displayed in
the results. If it is there look at the column entitled In Folder. This
will tell what folder the cliodata is located. Write this down.
Now Close the find window and explorer. Start Clio. When it asks you
to find the cliodata.mdb file click OK then browse to the folder that you
have written down. Select it then you will notice that clio is relinking
tables. After this is done make sure that this is the correct cliodata.mdb
by going to one of the other PCs with clio, Start it and check
Preferences/Data Directories/Clio Database Directory. If the location of
the cliodata.mdb on your PC is the same then you are back in business. I
hope this helps.
Judd Knight
Clio Software Support
----- Original Message -----
From: "Joanne Elpern"
To:
Sent: Friday, September 15, 2000 3:30 PM
Subject: Can't link CLIO up with its database
> Judd,
> I'm alone on a Friday afternoon with no one to consult. I think this is
> probably not so much a CLIO question as a general "Windows" question. My
> computer froze in the middle of updating CLIO this afternoon. I had to
> "control/alt/delete" and "end task" just to get out. Now when I try to
get
> back into CLIO, I get the message that CLIO can't find its database. How
> do I link them up again? Do I have to repair the database? I thought I
> might try this except that when I went through Windows Explorer to find
> Clio2 and the repair program item that should be with it (there was one in
> the older versions), I didn't find anything that says "repair". Help!
> --Joanne Elpern, Western Connecticut State University Library
> elpernj@wcsu.edu
>
>
>
=========================================================================
Date: Fri, 15 Sep 2000 16:08:48 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Mysterious disappearing records
Comments: To: "Margolin, Amy S."
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Amy,
There may be some times when using the Savescreen
function is necessary. An example would be if you have created a record the
previous day and the next day after uploading via the Microenhancer you find
out from the patron that you need to add more information to the request (
like a volume no.). At this time you would go into Passport call up the
record. If the status has not changed to ship you could go ahead and modify
the record then do a SaveScreen. Now go to Clio and retrieve the
savescreen.
Judd Knight
Clio Software Support
----- Original Message -----
From: "Margolin, Amy S."
To: "'Judd Knight'"
Sent: Friday, September 15, 2000 3:31 PM
Subject: RE: [CLIO] Mysterious disappearing records
> I've always used a macro I wrote in passport to
Produce+Send+SaveFullRecord.
> Once Clio 2.0 came along I realized I no longer needed to savescreen all
my
> requests but I never changed my toolbar macro. I only got the savescreens
> about once a week. Now I
> read that we shouldn't savescreen at all, just get the records from the
> online produced from the ILLME. Actually, I never had a problem losing
> records.
>
> Anyway, I've changed my macro to just produce and save. Why is the option
> "GET Savescreens" still there?
>
> Amy Margolin
> amargolin@mailserv.gcpl.lib.oh.us
> grc
>
> > -----Original Message-----
> > From: Judd Knight [SMTP:judd@CLIOSOFTWARE.COM]
> > Sent: Thursday, September 14, 2000 12:09 PM
> > To: CLIO-L@UCONNVM.UConn.Edu
> > Subject: [CLIO] Mysterious disappearing records
> >
> > Clio users,
> >
> > Do to network problems when downloading message files from OCLC some
> > requests may not get into Clio when you go to Get OCLC messages. What I
> > mean, if you find that there are for example lending requests that are
not
> > in Clio this means that when you attempted to download the pending
> > requests but problems occured these files may have changed status in
OCLC
> > to IN Process. If you want to get these files into Clio you will have to
> > download the IN Process Message file. Start the Microenhancer,
Download
> > the In Process message file. Start Clio. Go to the Lending Side and
> > Select Get New OCLC Messages. Select the Option box to "Read In Process
> > Records". This will retrieve those missing records.
> >
> > Judd Knight
> > Clio Software Support
> >
> >
>
=========================================================================
Date: Fri, 15 Sep 2000 17:02:16 -0400
Reply-To: Joanne Elpern
Sender: ILL Records Management Software User's Group
From: Joanne Elpern
Subject: Help - Clio can't find its database
Mime-Version: 1.0
Content-type: text/plain; charset=us-ascii
Is there anyone still out there on this Friday afternoon who can help me to
get out of a jam? My computer froze as I was updating my work on CLIO for
the day. I had to cntrl/alt/del and then end task to get out. When I
tried to get back into CLIO I got an error message saying that CLIO
couldn't find its database. How do I link them up again? I thought about
trying to "repair" the database which I used to do in the versions of CLIO
before 2.0, but my old instructions don't work. (As a matter of fact I may
have made matters worse).
Is there anyone who can give me instructions on how to tell CLIO how to
find what it's looking for. (I can't deal with the thought of having to go
home and pass the entire weekend knowing that I've left things in such a
state here at the office!!!) Help.
--Joanne at WCSU's ILL Dept.
=========================================================================
Date: Fri, 15 Sep 2000 18:18:45 -0400
Reply-To: Joanne Elpern
Sender: ILL Records Management Software User's Group
From: Joanne Elpern
Subject: Help - Clio can't find its database
Mime-Version: 1.0
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I've had some kind responses from people on the listserv offering to help
me out. I just want to let you all know I'm out of the woods and on the
way home thanks to the expert assistance of Judd Knight from Cliosoftware.
I also want to thank all those of you who offered your help so late in the
day. I certainly found out I was not "alone" after all. Thanks again, and
have a good weekend! --Joanne at Western Connecticut State U.
---------------------- Forwarded by Joanne Elpern/Library/WCSU on
09/15/2000 06:05 PM ---------------------------
(Embedded (Embedded image moved to file:
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file: Joanne Elpern
pic24172.pcx) (Embedded image moved to file:
pic16521.pcx)
09/15/2000 05:02:16 PM
(Embedded image moved to file:
pic10352.pcx)
To: CLIO-L@UCONNVM.UConn.edu
cc:
Subject: Help - Clio can't find its database
Is there anyone still out there on this Friday afternoon who can help me to
get out of a jam? My computer froze as I was updating my work on CLIO for
the day. I had to cntrl/alt/del and then end task to get out. When I
tried to get back into CLIO I got an error message saying that CLIO
couldn't find its database. How do I link them up again? I thought about
trying to "repair" the database which I used to do in the versions of CLIO
before 2.0, but my old instructions don't work. (As a matter of fact I may
have made matters worse).
Is there anyone who can give me instructions on how to tell CLIO how to
find what it's looking for. (I can't deal with the thought of having to go
home and pass the entire weekend knowing that I've left things in such a
state here at the office!!!) Help.
--Joanne at WCSU's ILL Dept.
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