=========================================================================
Date: Wed, 3 Sep 2003 14:01:15 -0400
Reply-To: Ann Ackerson
Sender: ILL Records Management Software User's Group
From: Ann Ackerson
Subject: CSA?
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Jennifer Howell at CambridgeScientific Abstracts checked with their =
technical staff and said CSA "can not currently work with Clio since =
they are not Open-URL aware. Our technical staff has contacted them =
about this matter in the past, but we have not heard anything back from =
them." - Larry? Any change now or in the near future? It would be =
great to send them thru clio to the review file. thanks, Ann
=20
Ann Ackerson=20
ILL Borrowing=20
Colgate University=20
Hamilton, NY 13346=20
A job without humor is just work.=20
=20
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Jennifer Howell =
at=20
CambridgeScientific Abstracts checked with their technical staff and =
said CSA=20
"can not currently work with Clio since they are not Open-URL =
aware. Our=20
technical staff has contacted them about this matter in the past, but we =
have=20
not heard anything back from them." - Larry? Any change now =
or in=20
the near future? It would be great to send them thru clio to the =
review=20
file. thanks, Ann
Ann Ackerson
ILL=20
Borrowing
Colgate =
University
Hamilton, NY 13346
A job without humor is =
just=20
work.
------_=_NextPart_001_01C37245.5E548D9B--
=========================================================================
Date: Wed, 3 Sep 2003 15:43:06 -0700
Reply-To: Bill G Kelm
Sender: ILL Records Management Software User's Group
From: Bill G Kelm
Subject: Re: CSA? (fwd)
MIME-Version: 1.0
Content-Type: TEXT/PLAIN; charset=US-ASCII
I sent this to Ann, but figured I would also send to the whole list.
---------- Forwarded message ----------
Date: Wed, 3 Sep 2003 15:40:02 -0700 (PDT)
From: Bill G Kelm
To: Ann Ackerson
Subject: Re: [CLIO] CSA?
Ann,
They set up an OpenURL link for us to our own resolver. We have it then
go to an e-mail form if full-text is not available. We added the field
names they use to our ClioRequest table and it reads them right into
Cliorequest which we can then send direct to profile or to Review.
Bill Kelm
__________________________________________________________________
Bill G. Kelm / Interlibrary Loan and Library Systems Coordinator
Willamette University Library, 900 State Street, Salem, Oregon 97301
phone: (503) 370-6719; fax: (503) 370-6141
email: bkelm@willamette.edu; web:http://www.willamette.edu/~bkelm/
On Wed, 3 Sep 2003, Ann Ackerson wrote:
> Jennifer Howell at CambridgeScientific Abstracts checked with their technical staff and said CSA "can not currently work with Clio since they are not Open-URL aware. Our technical staff has contacted them about this matter in the past, but we have not heard anything back from them." - Larry? Any change now or in the near future? It would be great to send them thru clio to the review file. thanks, Ann
>
>
> Ann Ackerson
> ILL Borrowing
> Colgate University
> Hamilton, NY 13346
>
> A job without humor is just work.
>
>
>
=========================================================================
Date: Fri, 5 Sep 2003 10:25:48 -0500
Reply-To: Donald Nagolski
Sender: ILL Records Management Software User's Group
From: Donald Nagolski
Subject: Returned Books
Mime-Version: 1.0
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Lately we've been experiencing the following problem with OCLC: When =
books are returned the records are updated in Clio to complete, sent to =
ME, and updated in OCLC. No errors are returned leading us to believe =
that the OCLC records have been completed, but that's not the case. We've =
discovered that some transactions have not been "completed." Is this a =
problem with Clio or with ME?
Thanks.
Donald J. Nagolski
Coordinator, Access Services
Loyola University Medical Center
Library of the Health Sciences
2160 South First Avenue
Bldg 101, Rm 1725
Maywood, IL 60153
708-216-5308
708-216-8115 (fax)
--=_B3EDD917.6D0CEBA6
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable
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Lately we've been experiencing the following problem with OCLC: =
When=20
books are returned the records are updated in Clio to complete, sent to =
ME, and=20
updated in OCLC. No errors are returned leading us to believe that =
the=20
OCLC records have been completed, but that's not the case. We've=20
discovered that some transactions have not been "completed." Is this =
a=20
problem with Clio or with ME?
Thanks.
Donald J. Nagolski
Coordinator, Access Services
Loyola =
University=20
Medical Center
Library of the Health Sciences
2160 South First=20
Avenue
Bldg 101, Rm 1725
Maywood, IL 60153
708-216-5308
708-216=
-8115=20
(fax)
--=_B3EDD917.6D0CEBA6--
=========================================================================
Date: Fri, 5 Sep 2003 14:51:28 -0500
Reply-To: Donald Nagolski
Sender: ILL Records Management Software User's Group
From: Donald Nagolski
Subject: Purging Patrons
Mime-Version: 1.0
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consider changing to a mail reader or gateway that understands how to
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Are there any consequences of cleaning up the patron database by purging =
patrons who are no longer associated with us? Since I strip names from =
the records due to the Patriot Act, I can't think of any but wanted to =
make sure I'm not missing something.
Donald J. Nagolski
Coordinator, Access Services
Loyola University Medical Center
Library of the Health Sciences
2160 South First Avenue
Bldg 101, Rm 1725
Maywood, IL 60153
708-216-5308
708-216-8115 (fax)
--=_A4FACE42.2B4AADBE
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Content-Transfer-Encoding: quoted-printable
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Are there any consequences of cleaning up the patron database by =
purging=20
patrons who are no longer associated with us? Since I strip names =
from the=20
records due to the Patriot Act, I can't think of any but wanted to make =
sure I'm=20
not missing something.
Donald J. Nagolski
Coordinator, Access Services
Loyola =
University=20
Medical Center
Library of the Health Sciences
2160 South First=20
Avenue
Bldg 101, Rm 1725
Maywood, IL 60153
708-216-5308
708-216=
-8115=20
(fax)
--=_A4FACE42.2B4AADBE--
=========================================================================
Date: Mon, 8 Sep 2003 08:21:14 -0500
Reply-To: Interlibrary Loan
Sender: ILL Records Management Software User's Group
From: Interlibrary Loan
Organization: Lawrence University
Subject: Re: Returned Books
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii; format=flowed
Content-Transfer-Encoding: 7bit
My library seems to be experiencing the same problem. Could responses be
posted to the list? Thanks. -Michael May, Lawrence University (WIB)
>Date: Fri, 5 Sep 2003 10:25:48 -0500
>From: Donald Nagolski
>Subject: Returned Books
>
>Lately we've been experiencing the following problem with OCLC: When =
>books are returned the records are updated in Clio to complete, sent to =
>ME, and updated in OCLC. No errors are returned leading us to believe =
>that the OCLC records have been completed, but that's not the case. We've =
>discovered that some transactions have not been "completed." Is this a =
>problem with Clio or with ME?
>
>Thanks.
>
>
>Donald J. Nagolski
>Coordinator, Access Services
>Loyola University Medical Center
>Library of the Health Sciences
>2160 South First Avenue
>Bldg 101, Rm 1725
>Maywood, IL 60153
>708-216-5308
>708-216-8115 (fax)
>
>
>
>
=========================================================================
Date: Mon, 8 Sep 2003 13:35:34 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Returned Books
In-Reply-To: <3F5C824A.9070504@lawrence.edu>
MIME-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
In order to determine the source of this problem the person who updates =
in
Clio will need to keep an account of the number of requests that have =
been
updated to Complete then when she/he sends the updates to the =
Microenhancer
she/he will need to check to see if this number corresponds to the =
number of
requests that the Microenhancer has updated in OCLC to complete.
Judd Knight
Clio Software Support
(817) 726-3475
Reminder: If you have not done so already, sign up for your Service and
Support contract soon!
=20
-----Original Message-----
From: ILL Records Management Software User's Group
[mailto:CLIO-L@UConnVM.UConn.Edu] On Behalf Of Interlibrary Loan
Sent: Monday, September 08, 2003 8:21 AM
To: CLIO-L@UConnVM.UConn.Edu
Subject: Re: [CLIO] Returned Books
My library seems to be experiencing the same problem. Could responses be
posted to the list? Thanks. -Michael May, Lawrence University (WIB)
>Date: Fri, 5 Sep 2003 10:25:48 -0500
>From: Donald Nagolski
>Subject: Returned Books
>
>Lately we've been experiencing the following problem with OCLC: When =
=3D
>books are returned the records are updated in Clio to complete, sent to =
=3D
>ME, and updated in OCLC. No errors are returned leading us to believe =
=3D
>that the OCLC records have been completed, but that's not the case. =
We've
=3D
>discovered that some transactions have not been "completed." Is this a =
=3D
>problem with Clio or with ME?
>
>Thanks.
>
>
>Donald J. Nagolski
>Coordinator, Access Services
>Loyola University Medical Center
>Library of the Health Sciences
>2160 South First Avenue
>Bldg 101, Rm 1725
>Maywood, IL 60153
>708-216-5308
>708-216-8115 (fax)
>
>
>
>
=========================================================================
Date: Mon, 8 Sep 2003 13:56:48 -0500
Reply-To: Arnold Cheryl L
Sender: ILL Records Management Software User's Group
From: Arnold Cheryl L
Subject: Re: Returned Books
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
IOJ is experiencing the same!
-----Original Message-----
From: Interlibrary Loan [mailto:lucialib@LAWRENCE.EDU]
Sent: Monday, September 08, 2003 8:21 AM
To: CLIO-L@UConnVM.UConn.Edu
Subject: Re: [CLIO] Returned Books
My library seems to be experiencing the same problem. Could responses be
posted to the list? Thanks. -Michael May, Lawrence University (WIB)
>Date: Fri, 5 Sep 2003 10:25:48 -0500
>From: Donald Nagolski
>Subject: Returned Books
>
>Lately we've been experiencing the following problem with OCLC: When =
=3D
>books are returned the records are updated in Clio to complete, sent to =
=3D
>ME, and updated in OCLC. No errors are returned leading us to believe =
=3D
>that the OCLC records have been completed, but that's not the case. =
We've =3D
>discovered that some transactions have not been "completed." Is this a =
=3D
>problem with Clio or with ME?
>
>Thanks.
>
>
>Donald J. Nagolski
>Coordinator, Access Services
>Loyola University Medical Center
>Library of the Health Sciences
>2160 South First Avenue
>Bldg 101, Rm 1725
>Maywood, IL 60153
>708-216-5308
>708-216-8115 (fax)
>
>
>
>
=========================================================================
Date: Tue, 9 Sep 2003 11:08:36 -0400
Reply-To: Laurie Baumgardner
Sender: ILL Records Management Software User's Group
From: Laurie Baumgardner
Subject: Re: Returned Books
Comments: To: ArnoldCherylL@AMBROSE.SAU.EDU
Mime-Version: 1.0
Content-Type: multipart/mixed; boundary="=_0C5263EA.98F8B84B"
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consider changing to a mail reader or gateway that understands how to
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Content-Disposition: inline
JPL is experiencing the same thing.
>>> Arnold Cheryl L Mon, Sep 08, 2003 =
2:56 PM >>>
IOJ is experiencing the same!
-----Original Message-----
From: Interlibrary Loan [mailto:lucialib@LAWRENCE.EDU]=20
Sent: Monday, September 08, 2003 8:21 AM
To: CLIO-L@UConnVM.UConn.Edu=20
Subject: Re: [CLIO] Returned Books
My library seems to be experiencing the same problem. Could responses be
posted to the list? Thanks. -Michael May, Lawrence University (WIB)
>Date: Fri, 5 Sep 2003 10:25:48 -0500
>From: Donald Nagolski
>Subject: Returned Books
>
>Lately we've been experiencing the following problem with OCLC: When =3D
>books are returned the records are updated in Clio to complete, sent to =
=3D
>ME, and updated in OCLC. No errors are returned leading us to believe =
=3D
>that the OCLC records have been completed, but that's not the case. =
We've =3D
>discovered that some transactions have not been "completed." Is this a =
=3D
>problem with Clio or with ME?
>
>Thanks.
>
>
>Donald J. Nagolski
>Coordinator, Access Services
>Loyola University Medical Center
>Library of the Health Sciences
>2160 South First Avenue
>Bldg 101, Rm 1725
>Maywood, IL 60153
>708-216-5308
>708-216-8115 (fax)
>
>
>
>
--=_0C5263EA.98F8B84B
Content-Type: text/plain
Content-Transfer-Encoding: 7bit
Content-Disposition: attachment; filename="Laurie Baumgardner.vcf"
BEGIN:VCARD
VERSION:2.1
X-GWTYPE:USER
FN:Laurie Baumgardner
TEL;WORK:630-2367
ORG:;Special Services
TEL;PREF;FAX:630-2431
EMAIL;WORK;PREF;NGW:LAURIEB@coj.net
N:Baumgardner;Laurie
END:VCARD
--=_0C5263EA.98F8B84B--
=========================================================================
Date: Wed, 10 Sep 2003 08:15:40 -0400
Reply-To: "Hedreen, Rebecca C."
Sender: ILL Records Management Software User's Group
From: "Hedreen, Rebecca C."
Subject: Re: CLIO-L Digest - 8 Sep 2003 to 9 Sep 2003 (#2003-101)
MIME-Version: 1.0
Content-Type: text/plain; charset="US-ASCII"
Content-Transfer-Encoding: quoted-printable
When we tracked our problem updates they seemed to correspond to
instability on our local network. Since this is a persistent problem, we
have just accepted that sometimes things won't update properly. It
really isn't much of a problem with Completes, since you will find those
later in the message file and it doesn't really matter if they are
delayed a bit, but it is really annoying with Receiveds (though they too
will eventually end up in the message file.)
The other problem that we discovered is that if we download again before
we upload (if someone forgot to Send to MicroEnhancer, for instance)
then the updated records may never be sent to ME. We are now sending to
ME after every update, not just before uploading to OCLC and that has
cut down on some of our problems.
Good luck!
Rebecca Hedreen
Interlibrary Loan
Frederick Douglass Library
University of Maryland Eastern Shore
933 McCain Dr.
Princess Anne, MD 21853
rchedreen@mail.umes.edu
410-651-6270; fax 410-651-7597
Ariel: 131.118.123.16
-----Original Message-----
Date: Mon, 8 Sep 2003 13:35:34 -0500
From: Judd Knight
Subject: Re: Returned Books
In order to determine the source of this problem the person who updates
=3D
in
Clio will need to keep an account of the number of requests that have =
=3D
been
updated to Complete then when she/he sends the updates to the =3D
Microenhancer
she/he will need to check to see if this number corresponds to the =3D
number of
requests that the Microenhancer has updated in OCLC to complete.
Judd Knight
Clio Software Support
(817) 726-3475
Reminder: If you have not done so already, sign up for your Service and
Support contract soon!
=3D20
=========================================================================
Date: Wed, 10 Sep 2003 09:00:55 -0500
Reply-To: Donald Nagolski
Sender: ILL Records Management Software User's Group
From: Donald Nagolski
Subject: Fwd: Re: [CLIO] Returned Books
Mime-Version: 1.0
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Here is another response
Donald J. Nagolski
Coordinator, Access Services
Loyola University Medical Center
Library of the Health Sciences
2160 South First Avenue
Bldg 101, Rm 1725
Maywood, IL 60153
708-216-5308
708-216-8115 (fax)
--=_ABF5C68D.6809EB7C
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Content-Transfer-Encoding: quoted-printable
Content-Description: HTML
Here is another response
Donald J. Nagolski
Coordinator, Access Services
Loyola =
University=20
Medical Center
Library of the Health Sciences
2160 South First=20
Avenue
Bldg 101, Rm 1725
Maywood, IL 60153
708-216-5308
708-216=
-8115=20
(fax)
--=_ABF5C68D.6809EB7C--
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Message-ID: <3F58E5C1.57597AED@mail.pittstate.edu>
Date: Fri, 05 Sep 2003 14:36:34 -0500
From: Richard Samford
Organization: Pittsburg [KS] State University
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To: Donald Nagolski
Subject: Re: [CLIO] Returned Books
References:
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Donald ~
We've experienced problems like this since, I think, about 1998. Our
problems started about the time we went to the internet access rather than via
our dedicated modem ... It's not necessarily CLIO, our Lending unit has had
problems and we don't use CLIO for lending.
We noticed it initially when Lending tried to update "NOs" (the requests had
just come in that morning), and 15 or 20 of them were "Update" errors. That
jumped out at us because you really can't _have_ update errors with NOs... We
tried to pull them up later online to find out what the status was, but none of
them were there. We assumed they did update correctly after all.
We also had Borrowing request go through the MicroEnhancer without any
errors reported, to find out later that they had NOT updated. There was a rash
of duplicate fills reported on the ILL list about that time, so I think others
were having the same problem. Random weird stuff like that.
The upshot... we reported it and reported it and got nowhere. I think OCLC
customer support realized that _something_ was going on, but other than "user
error" or some kind of positive outcome, it's hard to get anything out of them.
My advice:
1. Set your ME to update at night. Internet traffic is lower and I think
at the root of all of this is the possibility that the software does not wait on
a slow internet connection. Our problems happened most often in the afternoon.
We switched to updating at night and didn't have those kinds of problems.
2. Report it to OCLC customer support, hopefully they can run a session
trace on it. DO NOT mention CLIO or your "customer service" will......
Eva p o r a t e . . . . They
are silently pushing ILLiad.
My final straw was exporting CLIORequests into OCLC. The CLIO export screen
crashed on "one request sent" and I lost all of the others. They refused to do
a session trace to find out if I'd even connected to them. I have never hung up
on _anyone_ during the course of my 20 years in libraries, but I did that day.
I sure didn't get one of their smarmy "how'd we do" surveys either.
Sorry to ramble, but it's still a sore spot with me. If I can dig up an old
e-mail or two from back then, I'll forward them
Richard
Donald Nagolski wrote:
> Lately we've been experiencing the following problem with OCLC: When books
> are returned the records are updated in Clio to complete, sent to ME, and
> updated in OCLC. No errors are returned leading us to believe that the OCLC
> records have been completed, but that's not the case. We've discovered that
> some transactions have not been "completed." Is this a problem with Clio or
> with ME? Thanks. Donald J. Nagolski
> Coordinator, Access Services
> Loyola University Medical Center
> Library of the Health Sciences
> 2160 South First Avenue
> Bldg 101, Rm 1725
> Maywood, IL 60153
> 708-216-5308
> 708-216-8115 (fax)
--
Richard Samford | samford@pittstate.edu
Interlibrary Loan | voice: (620)235-4890
Leonard H. Axe Library | fax: 620/235-4090
Pittsburg State University | http://library.pittstate.edu/
Pittsburg, KS 66762-5889 | OCLC: KFP
--=_ABF5C68D.6F0EEC7B--
=========================================================================
Date: Wed, 10 Sep 2003 09:00:35 -0500
Reply-To: Donald Nagolski
Sender: ILL Records Management Software User's Group
From: Donald Nagolski
Subject: Fwd: RE: [CLIO] Returned Books
Mime-Version: 1.0
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For those who have asked, this is the first of two responses I received =
regarding returned books in OCLC.
Donald J. Nagolski
Coordinator, Access Services
Loyola University Medical Center
Library of the Health Sciences
2160 South First Avenue
Bldg 101, Rm 1725
Maywood, IL 60153
708-216-5308
708-216-8115 (fax)
--=_AAF4C78C.5D3CDE49
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable
Content-Description: HTML
For those who have asked, this is the first of two responses I =
received=20
regarding returned books in OCLC.
Donald J. Nagolski
Coordinator, Access Services
Loyola =
University=20
Medical Center
Library of the Health Sciences
2160 South First=20
Avenue
Bldg 101, Rm 1725
Maywood, IL 60153
708-216-5308
708-216=
-8115=20
(fax)
--=_AAF4C78C.5D3CDE49--
--=_AAF4C78C.5C3DDF48
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for ; Fri, 5 Sep 2003 13:54:37 -0500 (CDT)
From: "Judd Knight"
To: "'Donald Nagolski'"
Subject: RE: [CLIO] Returned Books
Date: Fri, 5 Sep 2003 13:54:43 -0500
Message-ID: <001301c373df$2b402070$6401a8c0@I8RROJ9YU6>
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Donald,
=20
In order to determine the source of this problem the person who updates =
in
Clio will need to keep an account of the number of requests that have =
been
updated to Complete then when she/he sends the updates to the =
Microenhancer
she/he will need to check to see if this number corresponds to the =
number of
requests that the Microenhancer has updated in OCLC to complete.
=20
Judd Knight
Clio Software Support
(817) 726-3475
Reminder: If you have not done so already, sign up for your Service and
Support contract soon!
=20
-----Original Message-----
From: ILL Records Management Software User's Group
[mailto:CLIO-L@UConnVM.UConn.Edu] On Behalf Of Donald Nagolski
Sent: Friday, September 05, 2003 10:26 AM
To: CLIO-L@UConnVM.UConn.Edu
Subject: [CLIO] Returned Books
=20
Lately we've been experiencing the following problem with OCLC: When =
books
are returned the records are updated in Clio to complete, sent to ME, =
and
updated in OCLC. No errors are returned leading us to believe that the =
OCLC
records have been completed, but that's not the case. We've discovered =
that
some transactions have not been "completed." Is this a problem with =
Clio or
with ME?
=20
Thanks.
=20
=20
Donald J. Nagolski
Coordinator, Access Services
Loyola University Medical Center
Library of the Health Sciences
2160 South First Avenue
Bldg 101, Rm 1725
Maywood, IL 60153
708-216-5308
708-216-8115 (fax)
------=_NextPart_000_0014_01C373B5.426A1870
Content-Type: text/html;
charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
Donald,
In order to determine the source of =
this
problem the person who updates in Clio will need to keep an account of =
the
number of requests that have been updated to Complete then when she/he =
sends
the updates to the Microenhancer she/he will need to check to see if =
this
number corresponds to the number of requests that the Microenhancer has =
updated
in OCLC to complete.
Judd Knight
Clio Software Support
(817) 726-3475
Reminder: If you have not done so already, sign up for your Service and =
Support
contract soon!
=
-----Original =
Message-----
From: ILL Records =
Management
Software User's Group [mailto:CLIO-L@UConnVM.UConn.Edu] On Behalf Of Donald =
Nagolski
Sent: Friday, September =
05, 2003
10:26 AM
To: =
CLIO-L@UConnVM.UConn.Edu
Subject: [CLIO] Returned =
Books
Lately we've been =
experiencing the
following problem with OCLC: When books are returned the records =
are
updated in Clio to complete, sent to ME, and updated in OCLC. No =
errors
are returned leading us to believe that the OCLC records have been =
completed,
but that's not the case. We've discovered that some transactions =
have not
been "completed." Is this a problem with Clio or with =
ME?
Donald J. Nagolski
Coordinator, Access Services
Loyola University Medical Center
Library of the Health Sciences
2160 South First Avenue
Bldg 101, Rm 1725
Maywood, IL 60153
708-216-5308
708-216-8115 (fax)
------=_NextPart_000_0014_01C373B5.426A1870--
--=_AAF4C78C.5C3DDF48--
=========================================================================
Date: Wed, 10 Sep 2003 10:52:12 -0400
Reply-To: Dorothy Porterfield
Sender: ILL Records Management Software User's Group
From: Dorothy Porterfield
Subject: Editing data on New lending request printout
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: 7bit
We have a mystery that is driving us nuts. When our new lending requests
print out in CLIO, on the bottom of the form where it says "Return to" there
is a misspelling of the word "library." Sheesh! When I check my
preferences, I don't see where it is misspelled. Any ideas what is
generating this return address?
Dee Porterfield
Messiah College Library
Interlibrary Loan Supervisor
Grantham, PA 17027
717-691-6006, ext.7242
dporterf@messiah.edu
=========================================================================
Date: Wed, 10 Sep 2003 11:10:18 -0400
Reply-To: "Fisher, Sheila D."
Sender: ILL Records Management Software User's Group
From: "Fisher, Sheila D."
Subject: Clio vs. Illiad
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Some time in the last two or three weeks there was an email on this
listserve about an OCLC Tech bulletin(?) stating that sometime in the near
future OCLC's ME would not be working with third party management packages.
Does anyone have the number of the Tech Bulletin this was in? I thought I
had saved the email but am unable to find it now.
Thank you for your help. It is so neat to be able to rely on fellow ILLer's
for help.
Sheila Fisher
Sheila D. Fisher Ph.: 570-372-4326
Blough-Weis Library Fax: 570-372-4310
Susquehanna University email: fishers@susqu.edu
514 University Avenue
Selinsgrove, PA 17870-1050
=========================================================================
Date: Wed, 10 Sep 2003 15:44:24 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Clio vs. Illiad
Comments: To: "Fisher, Sheila D."
In-Reply-To: <2825B8847AC2D2119F7100104B1F4697051F56A7@roo.susqu.edu>
MIME-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
Sheila,
At this time OCLC has not officially given an ending date for Passport =
for
ILL operations or ILLME. Clio will continue to stay in contact with =
OCLC as
to any potential changes they might be made to the ILLME software. =20
Judd Knight
Clio Software Support
(817) 726-3475
Reminder: If you have not done so already, sign up for your Service and
Support contract soon!
=20
-----Original Message-----
From: ILL Records Management Software User's Group
[mailto:CLIO-L@UConnVM.UConn.Edu] On Behalf Of Fisher, Sheila D.
Sent: Wednesday, September 10, 2003 10:10 AM
To: CLIO-L@UConnVM.UConn.Edu
Subject: [CLIO] Clio vs. Illiad
Some time in the last two or three weeks there was an email on this
listserve about an OCLC Tech bulletin(?) stating that sometime in the =
near
future OCLC's ME would not be working with third party management =
packages.
Does anyone have the number of the Tech Bulletin this was in? I thought =
I
had saved the email but am unable to find it now.
Thank you for your help. It is so neat to be able to rely on fellow =
ILLer's
for help.
Sheila Fisher
Sheila D. Fisher Ph.: 570-372-4326
Blough-Weis Library Fax: 570-372-4310
Susquehanna University email: fishers@susqu.edu
514 University Avenue
Selinsgrove, PA 17870-1050
=========================================================================
Date: Wed, 10 Sep 2003 16:43:49 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Problem with requests updated to Complete in Clio not updating
the record in OCLC
Comments: cc: Donald Nagolski ,
Laurie Baumgardner ,
Arnold Cheryl L
MIME-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: 7bit
Clio users,
After some testing I have determined that if you download the Returned
category with the OCLC ILLME Microenhancer then download this category into
Clio it will remove the Completed request awaiting to be sent to the
Microenhancer from the queue. Returned category has information that can
alter the existing completed record in Clio waiting to be sent to the OCLC
ILLME. In order to keep this problem from occurring do not download the
Returned category into Clio when there are Completes waiting to be sent to
the Microenhancer. If you want to download the Returned category do it
before you update requests to Complete in Clio.
Judd Knight
Clio Software Support
(817) 726-3475
Reminder: If you have not done so already, sign up for your Service and
Support contract soon!
=========================================================================
Date: Thu, 11 Sep 2003 11:15:10 -0500
Reply-To: Lisa Jacob
Sender: ILL Records Management Software User's Group
From: Lisa Jacob
Subject: ClioRequest and PubMed IDs
Comments: cc: Nadine Bonds ,
Kathy Reem
MIME-version: 1.0
Content-type: text/plain; charset=us-ascii
Content-transfer-encoding: 7BIT
All DOCLINE/Clio Users:
We are looking into implementing electronic requests using ClioRequest 3.5. I was wondering if any DOCLINE users have sample electronic request forms they would be willing to share that include the PMID/UI numbers.
Also, Clio doesn't seem to have a citation number field, just an OCLC record number field, so what field is use to store the PMID/UI/CINAHL# ?
Thank your for any and all assistance and advice,
Lisa Jacob
lisa.jacob@advocatehealth.com
Advocate Health Sciences Library Network
847-723-7435 @ Lutheran General Hospital, Park Ridge, IL
773-296-5083 @ Illinois Masonic Medical Center, Chicago, IL
This e-mail, and any attachments thereto, is intended only for use by
the addressee(s) named herein and may contain legally privileged and/or
confidential information. If you are not the intended recipient of this
e-mail (or the person responsible for delivering this document to the
intended recipient), you are hereby notified that any dissemination,
distribution, printing or copying of this e-mail, and any attachments
thereto, is strictly prohibited. If you have received this e-mail in
error, please respond to the individual sending the message and notify
our office at 630-990-5655, and permanently delete the original and any
copy of any e-mail and any printout thereof.
=========================================================================
Date: Thu, 11 Sep 2003 09:10:18 -0500
Reply-To: Jeff Bouthiette
Sender: ILL Records Management Software User's Group
From: Jeff Bouthiette
Subject: Returns and Missing Requests
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
Hi -
I have a couple problems, and I'm wondering if anyone else has come across
this:
First, when I'm marking items returned on the borrowing side of Clio, and I
either take a long time or I am doing a large number of requests, often the
earlier requests will not go through to ILLME. Sometimes, someone else in
the office has grabbed the earlier requests and sent them to the
microenhancer, but often this is not the case. I will click on the "Send
Updates to Microenhancer" and "Send Updates to File" buttons, and the total
number of requests will not equal the returns I have done. After uploading
the returns into OCLC, I will then have to go through my pile of paperwork
and check which ones didn't go through, updating them manually. Has anyone
else experienced this?
Also, there are items that do not get downloaded into CLIO after we've
ordered them. We download the Online Produced, Direct Produced, and Shipped
categories into CLIO every day, sometimes several times a day. Despite
this, we often receive articles have not made their way to CLIO, and I was
looking for a book request yesterday that had never gotten into CLIO. We
had hoped to stop using the Savescreen option, but for some reason not
everything is getting where it's supposed to be.
If anyone has insight into these issues, please let me know.
Jeffrey Bouthiette
Borrowing Assistant - Interlibrary Loan
Northwestern University Main Library
j-bouthiette@northwestern.edu
=========================================================================
Date: Thu, 11 Sep 2003 14:45:02 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Returns and Missing Requests
Comments: To: Jeff Bouthiette
In-Reply-To: <5.0.2.1.2.20030911085024.00ab1be0@lulu.it.northwestern.edu>
MIME-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
Jeff,
When you say they did not go through do you mean when you hit the send
updates to ILLME Microenhancer the count is different then the total
requests you updated to Return? I have not tested this but I believe =
the
requests that have been updated to return are losing their flags to be =
sent
to the ILLME Microenhancer when someone downloads into Clio the Shipped
category before you send the requests to the Microenhancer. This can =
happen
because information is updated in a request when the shipped category is
downloaded, that includes requests that have been updated to Returned =
but
have not been sent to the Microenhancer then onto OCLC. The OCLC status
changes back to Shipped instead of Returned which Clio uses to send the
update to the appropriate dat file for transferring to the ILLME. In =
order
to avoid this problem the shipped category should be downloaded prior to
updating requests to Returned or after Returned updates have been =
completely
processed. This will require that downloads made from the Microenhancer
should be done at certain times. This problem will be fixed in a later
version of Clio. =20
As for statuses to download into Clio you need to add the conditional,
Unfilled, and Expired categories. There can be times when the lender =
does
not update to Shipped. When this occurs you will need to contact the =
lender
to request that they fulfill their OCLC lending quidelines and update =
the
request to Shipped. Once the request is updated to Shipped then you can
proceed to download the Shipped category with ILLME and download the
information into Clio.
Another important requirement requests should be downloaded into Clio =
within
4 OCLC system days. If the request is not downloaded within 4 system =
days
then the borrower will have to wait until the request's status is =
shipped,
goes unfilled, or is given a conditional status in OCLC before it can be
downloaded into Clio.
Judd Knight
Clio Software Support
(817) 726-3475
Reminder: If you have not done so already, sign up for your Service and
Support contract soon!
=20
-----Original Message-----
From: ILL Records Management Software User's Group
[mailto:CLIO-L@UConnVM.UConn.Edu] On Behalf Of Jeff Bouthiette
Sent: Thursday, September 11, 2003 9:10 AM
To: CLIO-L@UConnVM.UConn.Edu
Subject: [CLIO] Returns and Missing Requests
Hi -
I have a couple problems, and I'm wondering if anyone else has come =
across
this:
First, when I'm marking items returned on the borrowing side of Clio, =
and I
either take a long time or I am doing a large number of requests, often =
the
earlier requests will not go through to ILLME. Sometimes, someone else =
in
the office has grabbed the earlier requests and sent them to the
microenhancer, but often this is not the case. I will click on the "Send
Updates to Microenhancer" and "Send Updates to File" buttons, and the =
total
number of requests will not equal the returns I have done. After =
uploading
the returns into OCLC, I will then have to go through my pile of =
paperwork
and check which ones didn't go through, updating them manually. Has =
anyone
else experienced this?
Also, there are items that do not get downloaded into CLIO after we've
ordered them. We download the Online Produced, Direct Produced, and =
Shipped
categories into CLIO every day, sometimes several times a day. Despite
this, we often receive articles have not made their way to CLIO, and I =
was
looking for a book request yesterday that had never gotten into CLIO. We
had hoped to stop using the Savescreen option, but for some reason not
everything is getting where it's supposed to be.
If anyone has insight into these issues, please let me know.
Jeffrey Bouthiette
Borrowing Assistant - Interlibrary Loan
Northwestern University Main Library
j-bouthiette@northwestern.edu
=========================================================================
Date: Fri, 12 Sep 2003 13:30:59 -0400
Reply-To: Amy Thompson
Sender: ILL Records Management Software User's Group
From: Amy Thompson
Subject: CLIOAdvanced and University System of Georgia Users
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: 7bit
I am considering using CLIOAdvanced but I would like to get a little
insight on it. Is there some one in the US of GA who can give me some in
input? Please call me at the number below.
Amy Thompson
Interlibrary Loans
Kennesaw State University (GKJ)
1000 Chastain Rd.
Kennesaw, GA 30144
Phone: 770-423-6002
FAX: 770-423-6185
=========================================================================
Date: Fri, 12 Sep 2003 16:13:32 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: ClioRequest and PubMed IDs
Comments: To: Lisa Jacob
In-Reply-To:
MIME-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
Lisa,
" Clio doesn't seem to have a citation number field, just an OCLC record
number field, so what field is use to store the PMID/UI/CINAHL# ?"
For the field that contains the PMID/UI/CINAHL# you can associate the =
field
to the Clio Field "UniqueID". For example if on your email request the
field name for this type of information is DoclineRef#: then in order =
to
associate it with UniqueID go to Options\Setup Email Field Names in
ClioRequest, scroll to the first blank line. Under the column
EmailFieldName enter "DoclineRef#:" then under the column ClioFieldName
enter "UniqueID". Once you have added this association then you can =
close
the MyEmail Information window. Now, when you have the routing set to
Docline you will notice that in the Docline Number textbox the
PMID/UI/CINAHL# will be displayed. When processing the Docline requests =
the
number will readily available to copy and paste into the docline search
window.=20
Judd Knight
Clio Software Support
(817) 726-3475
Reminder: If you have not done so already, sign up for your Service and
Support contract soon!
=20
-----Original Message-----
From: ILL Records Management Software User's Group
[mailto:CLIO-L@UConnVM.UConn.Edu] On Behalf Of Lisa Jacob
Sent: Thursday, September 11, 2003 11:15 AM
To: CLIO-L@UConnVM.UConn.Edu
Subject: [CLIO] ClioRequest and PubMed IDs
All DOCLINE/Clio Users:
We are looking into implementing electronic requests using ClioRequest =
3.5.
I was wondering if any DOCLINE users have sample electronic request =
forms
they would be willing to share that include the PMID/UI numbers.
Also, Clio doesn't seem to have a citation number field, just an OCLC =
record
number field, so what field is use to store the PMID/UI/CINAHL# ?
Thank your for any and all assistance and advice,
Lisa Jacob
lisa.jacob@advocatehealth.com
Advocate Health Sciences Library Network
847-723-7435 @ Lutheran General Hospital, Park Ridge, IL
773-296-5083 @ Illinois Masonic Medical Center, Chicago, IL
This e-mail, and any attachments thereto, is intended only for use by
the addressee(s) named herein and may contain legally privileged and/or
confidential information. If you are not the intended recipient of this
e-mail (or the person responsible for delivering this document to the
intended recipient), you are hereby notified that any dissemination,
distribution, printing or copying of this e-mail, and any attachments
thereto, is strictly prohibited. If you have received this e-mail in
error, please respond to the individual sending the message and notify
our office at 630-990-5655, and permanently delete the original and any
copy of any e-mail and any printout thereof.
=========================================================================
Date: Mon, 15 Sep 2003 09:19:28 -0400
Reply-To: Amy Thompson
Sender: ILL Records Management Software User's Group
From: Amy Thompson
Subject: ClioAdvanced
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: 7bit
I'm trying to find out info (opinons) on ClioAdvanced. Can anyone who
uses lease respond to me off list or better yet call me (I can call
you...)?
Amy Thompson
Interlibrary Loans
Kennesaw State University (GKJ)
1000 Chastain Rd.
Kennesaw, GA 30144
Phone: 770-423-6002
FAX: 770-423-6185
=========================================================================
Date: Tue, 16 Sep 2003 12:13:35 -0400
Reply-To: Elena Sisti
Sender: ILL Records Management Software User's Group
From: Elena Sisti
Subject: relinking tables
Comments: To: s.lewis@usip.edu
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Hello!
Refresh my memory: How do you relink tables between CLIO and the
microenhancer?
Thanks,
Elena
=========================================================================
Date: Thu, 18 Sep 2003 16:22:42 -0500
Reply-To: Donald Nagolski
Sender: ILL Records Management Software User's Group
From: Donald Nagolski
Subject: IFM Charges
Mime-Version: 1.0
Content-Type: multipart/alternative; boundary="=_6F313770.FF9E63B8"
This is a MIME message. If you are reading this text, you may want to
consider changing to a mail reader or gateway that understands how to
properly handle MIME multipart messages.
--=_6F313770.FF9E63B8
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: quoted-printable
We've been using OCLC's IFM since mid-July. When verifying IFM in Clio, =
several transactions are not listed on the OCLC report. I checked with my =
state OCLC office but they've never heard of any problems with the OCLC =
reports. When we update, the invoice type is IFM. We did a random check =
of OCLC ILL transactions that were updated via Clio and ILLME and =
everything checked out. Has anyone else run into this problem where the =
number of IFMs in Clio is more than what appears on the OCLC report? =
There's obviously a problem somewhere but I'm not sure where it lies.
Thanks
Donald J. Nagolski
Coordinator, Access Services
Loyola University Medical Center
Library of the Health Sciences
2160 South First Avenue
Bldg 101, Rm 1725
Maywood, IL 60153
708-216-5308
708-216-8115 (fax)
--=_6F313770.FF9E63B8
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable
Content-Description: HTML
We've been using OCLC's IFM since mid-July. When verifying IFM =
in=20
Clio, several transactions are not listed on the OCLC report. I =
checked=20
with my state OCLC office but they've never heard of any problems with the =
OCLC=20
reports. When we update, the invoice type is IFM. We did =
a=20
random check of OCLC ILL transactions that were updated via Clio and ILLME =
and=20
everything checked out. Has anyone else run into this problem where =
the=20
number of IFMs in Clio is more than what appears on the OCLC report? =
=20
There's obviously a problem somewhere but I'm not sure where it lies.
=
Thanks
Donald J. Nagolski
Coordinator, Access Services
Loyola =
University=20
Medical Center
Library of the Health Sciences
2160 South First=20
Avenue
Bldg 101, Rm 1725
Maywood, IL 60153
708-216-5308
708-216=
-8115=20
(fax)
--=_6F313770.FF9E63B8--
=========================================================================
Date: Fri, 19 Sep 2003 11:47:58 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: FW: [CLIO] IFM Charges
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0012_01C37EA3.DF6038A0"
This is a multi-part message in MIME format.
------=_NextPart_000_0012_01C37EA3.DF6038A0
Content-Type: text/plain;
charset="US-ASCII"
Content-Transfer-Encoding: quoted-printable
Donald,
=20
This could happen if the request that you updated with the IFM billing
method had been cancelled by the borrower or the request went to the =
next
lender on the lender string prior to you updating OCLC that you had =
updated
to Yes Loan or Yes Copy in Clio. Clio would not reflect these types of
scenarios. It would assume the request in OCLC was updated to its
appropriate status by you in order for the IFM method to be used. To
account for such possible scenarios be sure to check your Update Report
created by the Microenhancer when you send updates to OCLC for requests =
that
returned an error. =20
Judd Knight
Clio Software Support
(817) 726-3475
Reminder: If you have not done so already, sign up for your Service and
Support contract soon!
=20
-----Original Message-----
From: ILL Records Management Software User's Group
[mailto:CLIO-L@UConnVM.UConn.Edu] On Behalf Of Donald Nagolski
Sent: Thursday, September 18, 2003 4:23 PM
To: CLIO-L@UConnVM.UConn.Edu
Subject: [CLIO] IFM Charges
=20
We've been using OCLC's IFM since mid-July. When verifying IFM in Clio,
several transactions are not listed on the OCLC report. I checked with =
my
state OCLC office but they've never heard of any problems with the OCLC
reports. When we update, the invoice type is IFM. We did a random =
check of
OCLC ILL transactions that were updated via Clio and ILLME and =
everything
checked out. Has anyone else run into this problem where the number of =
IFMs
in Clio is more than what appears on the OCLC report? There's obviously =
a
problem somewhere but I'm not sure where it lies.
Thanks
=20
=20
=20
Donald J. Nagolski
Coordinator, Access Services
Loyola University Medical Center
Library of the Health Sciences
2160 South First Avenue
Bldg 101, Rm 1725
Maywood, IL 60153
708-216-5308
708-216-8115 (fax)
------=_NextPart_000_0012_01C37EA3.DF6038A0
Content-Type: text/html;
charset="US-ASCII"
Content-Transfer-Encoding: quoted-printable
Donald,
This could happen if the request =
that you
updated with the IFM billing method had been cancelled by the borrower =
or the
request went to the next lender on the lender string prior to you =
updating OCLC
that you had updated to Yes Loan or Yes Copy in Clio. Clio would =
not
reflect these types of scenarios. It would assume the request in =
OCLC was
updated to its appropriate status by you in order for the IFM method to =
be
used. To account for such possible scenarios be sure to check your =
Update
Report created by the Microenhancer when you send updates to OCLC for =
requests
that returned an error.
Judd Knight
Clio Software Support
(817) 726-3475
Reminder: If you have not done so already, sign up for your Service and =
Support
contract soon!
=
-----Original Message-----
From: ILL Records
Management Software User's Group [mailto:CLIO-L@UConnVM.UConn.Edu] =
On Behalf Of Donald Nagolski
Sent: Thursday,
September 18, 2003 4:23 PM
To: =
CLIO-L@UConnVM.UConn.Edu
Subject: [CLIO] IFM =
Charges
We've been using OCLC's IFM since mid-July. =
When
verifying IFM in Clio, several transactions are not listed on the OCLC
report. I checked with my state OCLC office but they've never =
heard of
any problems with the OCLC reports. When we update, the invoice =
type is
IFM. We did a random check of OCLC =
ILL
transactions that were updated via Clio and ILLME and everything checked
out. Has anyone else run into this problem where the number of =
IFMs in
Clio is more than what appears on the OCLC report? There's =
obviously a
problem somewhere but I'm not sure where it lies.
Donald J. Nagolski
Coordinator, Access Services
Loyola University Medical Center
Library of the Health Sciences
2160 South First Avenue
Bldg 101, Rm 1725
Maywood, IL =
60153
708-216-5308
708-216-8115 (fax)
------=_NextPart_000_0012_01C37EA3.DF6038A0--
=========================================================================
Date: Fri, 19 Sep 2003 11:41:07 -0500
Reply-To: "Scoville, Caryn"
Sender: ILL Records Management Software User's Group
From: "Scoville, Caryn"
Subject: Re: IFM Charges
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Yes, we find articles every month that are in Clio but not on the OCLC =
IFM report. We've found that the reason articles are not on the OCLC =
report are that:
=20
1. The Borrowing library has not updated the article to "Received".
2. The Max cost for the Borrowing library is lower than our cost. Even =
though we ask the Borrowing library if they will pay at the higher rate, =
the IFM charge still won't go through.
=20
Every month we pull out the requests that are labeled as IFM in Clio =
that do not appear on the OCLC IFM report. We send an email to the =
Borrowing library explaining the situation and inform them that we will =
send an invoice for the request.
=20
Caryn Scoville=20
Head, Interlibrary Loan=20
J. Otto Lottes Health Sciences Library=20
University of Missouri-Columbia=20
Columbia, MO 65212=20
573-882-2844=20
ScovilleC@health.missouri.edu=20
Live Reference Available on the Library website
Monday - Friday!
< http://www.muhealth.org/~library/info/contactus.html>=20
[Scoville, Caryn] -----Original Message-----
From: Donald Nagolski [mailto:dnagols@LUMC.EDU]
Sent: Thursday, September 18, 2003 4:23 PM
To: CLIO-L@UConnVM.UConn.Edu
Subject: [CLIO] IFM Charges
We've been using OCLC's IFM since mid-July. When verifying IFM in Clio, =
several transactions are not listed on the OCLC report. I checked with =
my state OCLC office but they've never heard of any problems with the =
OCLC reports. When we update, the invoice type is IFM. We did a random =
check of OCLC ILL transactions that were updated via Clio and ILLME and =
everything checked out. Has anyone else run into this problem where the =
number of IFMs in Clio is more than what appears on the OCLC report? =
There's obviously a problem somewhere but I'm not sure where it lies.
Thanks
=20
=20
=20
Donald J. Nagolski
Coordinator, Access Services
Loyola University Medical Center
Library of the Health Sciences
2160 South First Avenue
Bldg 101, Rm 1725
Maywood, IL 60153
708-216-5308
708-216-8115 (fax)
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Yes, we find articles every month =
that are=20
in Clio but not on the OCLC IFM report. We've found that the =
reason=20
articles are not on the OCLC report are that:
1. The Borrowing library has not =
updated the=20
article to "Received".
2. The Max cost for the Borrowing =
library is=20
lower than our cost. Even though we ask the Borrowing library if =
they will=20
pay at the higher rate, the IFM charge still won't go =
through.
Every month we pull out the =
requests=20
that are labeled as IFM in Clio that do not appear on=20
the OCLC IFM report. We send an email to the Borrowing =
library=20
explaining the situation and inform them that we will send an invoice =
for the=20
request.
Caryn Scoville
Head, Interlibrary Loan
J. Otto Lottes=20
Health Sciences Library
University of=20
Missouri-Columbia
Columbia, MO =
65212=20
573-882-2844=20
ScovilleC@health.missouri.edu =
Live Reference Available on the =
Library=20
website
Monday - Friday!
<http://www.muhealth.org/~library/info/contactus.html&=
gt;
[Scoville,=20
Caryn] -----Original =
Message-----
From:=20
Donald Nagolski [mailto:dnagols@LUMC.EDU]
Sent: Thursday, =
September=20
18, 2003 4:23 PM
To: =
CLIO-L@UConnVM.UConn.Edu
Subject:=20
[CLIO] IFM Charges
We've been using OCLC's IFM since mid-July. When verifying =
IFM in=20
Clio, several transactions are not listed on the OCLC report. I =
checked=20
with my state OCLC office but they've never heard of any problems with =
the=20
OCLC reports. When we update, the invoice type is =
IFM. We did=20
a random check of OCLC ILL transactions that were updated via Clio and =
ILLME=20
and everything checked out. Has anyone else run into this =
problem where=20
the number of IFMs in Clio is more than what appears on the OCLC =
report? =20
There's obviously a problem somewhere but I'm not sure where it =
lies.
Thanks
Donald J. Nagolski
Coordinator, Access Services
Loyola =
University=20
Medical Center
Library of the Health Sciences
2160 South First=20
Avenue
Bldg 101, Rm 1725
Maywood, IL=20
60153
708-216-5308
708-216-8115 =
(fax)
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Date: Tue, 23 Sep 2003 15:24:32 -0500
Reply-To: Cristie Ferguson
Sender: ILL Records Management Software User's Group
From: Cristie Ferguson
Subject: Bookstraps
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When I print my lending bookstraps the Return To field is blank. What
can I do to put our address in this space? I am using version 3.3.
Cristie Ferguson
ILL/DL Librarian
Panola College
Carthage, TX
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When I print my lending bookstraps the Return To field is blank.=A0 What =
can I do
to put our address in this space?=A0 I am using version =
3.3.
Cristie Ferguson
ILL/DL Librarian
Panola College
Carthage, TX
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Date: Thu, 25 Sep 2003 14:03:16 -0500
Reply-To: Judd Knight
Sender: ILL Records Management Software User's Group
From: Judd Knight
Subject: Re: Bookstraps
Comments: To: Cristie Ferguson
In-Reply-To: <001601c38210$b27e11c0$726414ac@panola.edu>
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Christie,
=20
There appears to be a missing record in the MyAddress table. Open your
Cliodata.mdb file in Access then open the MyAddress table. There should =
be
in this table 4 records, a Notices, Billing, ALAForm, and Lending =
records.
The lending one is missing. In the blank row enter under the Type field
column the word Lending then in the other fields enter the appropriate
address.
Judd Knight
Clio Software Support
(817) 726-3475
Reminder: If you have not done so already, sign up for your Service and
Support contract soon!
=20
-----Original Message-----
From: ILL Records Management Software User's Group
[mailto:CLIO-L@UConnVM.UConn.Edu] On Behalf Of Cristie Ferguson
Sent: Tuesday, September 23, 2003 3:25 PM
To: CLIO-L@UConnVM.UConn.Edu
Subject: [CLIO] Bookstraps
=20
When I print my lending bookstraps the Return To field is blank. What =
can I
do to put our address in this space? I am using version 3.3.
=20
Cristie Ferguson
ILL/DL Librarian
Panola College
Carthage, TX
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Christie,
There appears to be a missing =
record in
the MyAddress table. Open your Cliodata.mdb file in Access then =
open the MyAddress
table. There should be in this table 4 records, a Notices, =
Billing, ALAForm,
and Lending records. The lending one is missing. In the =
blank row
enter under the Type field column the word Lending then in the other =
fields
enter the appropriate address.
Judd Knight
Clio Software Support
(817) 726-3475
Reminder: If you have not done so already, sign up for your Service and =
Support
contract soon!
=
-----Original =
Message-----
From: ILL Records
Management Software User's Group [mailto:CLIO-L@UConnVM.UConn.Edu] =
On Behalf Of Cristie =
Ferguson
Sent: Tuesday,
September 23, 2003 3:25 PM
To: =
CLIO-L@UConnVM.UConn.Edu
Subject: [CLIO] =
Bookstraps
When I print my lending =
bookstraps
the Return To field is
blank. What can I do to put our address in this space? I am =
using
version 3.3.
Cristie =
Ferguson
ILL/DL =
Librarian
Panola =
College
Carthage, TX
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Date: Thu, 25 Sep 2003 14:26:42 -0500
Reply-To: Juanita Reynolds
Sender: ILL Records Management Software User's Group
From: Juanita Reynolds
Subject: Distance Learners
Comments: To: ILL-L@listserv.it.northwestern.edu
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Content-Type: text/plain; charset="us-ascii"
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Hi everyone,
I need help. I have been asked to look in to distance learning through
Interlibrary Loan.
These questions are more to the academic libraries, but anyone can jump
in.
How do you handle distance learners ILL requests? Do you have a set
policy or do you handle it on a case by case basis? I am interested in
two types of distance learners
1. Students enrolled at your institution and is presently live
in another city (over 50miles away), state or country?
2. Students presently living in your area and are distance
learners from at another institution in a city (over 50miles away),
state or country?
1. Does your library contact a library in a location near where your
student is presently located and make arrangements for the student to
pick up their material there?
2. Does the student make arrangement with a library that they have
access to where they are presently located?
3. If there is not a library available that will agree to received
material for the student, how do you handle this?
4. If you have to ship the material directly to the student, who pays
the cost for the returning of the material to you, the home
institution's library? When I say material, I am referring to books,
microfilms, microfiches, films and videos.
5. Help!!!!!
Please answer off the list and thanks for all your help.
Juanita Reynolds, Sr. LTA
Interlibrary Loan Department
University of West Florida
John C. Pace Library
Pensacola, FL 32514
(850) 474-2411 (v)
(850)474-3338 (f)
jreynold@uwf.edu (e-m)
=========================================================================
Date: Thu, 25 Sep 2003 16:18:35 -0700
Reply-To: "Campbell, Sharon"
Sender: ILL Records Management Software User's Group
From: "Campbell, Sharon"
Subject: Correct shipping label
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
I seem to be having a brain fart. Which of the two "ship to" address on the
right side of the label is the one the book actually goes to? It says Mare
Library next to Library: on the bookband and Houston Library on the botton
of the Clio printout. I probably used to know the answer but today, I'm
drawing a blank -thanks!
Sharon Campbell
Interlibrary Loan Manager
Washoe County Library System (NUW)
301 S. Center Street
Reno, NV 89501
scampbel@mail.co.washoe.nv.us
775-327-8311 (fax 775-327-8390)
=========================================================================
Date: Mon, 29 Sep 2003 11:15:20 -0500
Reply-To: "Laura S. Hostetler"
Sender: ILL Records Management Software User's Group
From: "Laura S. Hostetler"
Subject: Error Message 3163
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
We are getting an error message when we update -
Error in Accept click 3163: The field is too small t accept the
amount of data you attempted to add. Try inserting or pasting less data.
Any ideas of what we need to do?
LAURA H.
Laura Hostetler, Library Office Mgr.
Harold and Wilma Good Library
Goshen College
1700 S. Main St.
Goshen, IN. 46526
Ph. (574)535-7430 / Fax (574)535-7438
********************************************************************
"Next to faculty itself, the library is the most important part
of the instructional program of Goshen College."--
Goshen College Faculty Handbook, 4.1
********************************************************************
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Date: Mon, 29 Sep 2003 16:47:03 -0400
Reply-To: Debbie Herman
Sender: ILL Records Management Software User's Group
From: Debbie Herman
Subject: OPAC search string for Voyager
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
Hi All-
Could some kind soul send me the Voyager OPAC search strings to retrieve
records by OCLC no.
I haven't been successful in getting this to work.
Thanks,
Debbie Herman
Debbie Herman
IT Librarian
University of Hartford Libraries
860.768.4495
dherman@hartford.edu