TABLE OF CONTENTS


Overview of the Collection

History

Scope and Content

Arrangement

Restrictions

Index Terms

Related Material

Administrative Information

Bibliography

Detailed Description

Series III: Corporate Relations, undated, 1915-1995






Southern New England Telephone Company Records

Series III: Corporate Relations



Finding aid prepared by Cynthia McElroy and Stephen Showers






Archives & Special Collections at the Thomas J. Dodd Research Center
405 Babbidge Road, Unit 1205
Storrs, Connecticut 06269-1205



© 2005 University of Connecticut



Overview of the Collection

Repository: Archives & Special Collections at the Thomas J. Dodd Research Center.
Creator: Southern New England Telephone Company.
Title: Southern New England Telephone Company Records.
Dates: undated, 1877-2003
Quantity: 631 linear feet.
Identification: MSS19970122
Language: English.
Abstract: Established in January 1878 as the District Telephone Company of New Haven [Connecticut]; opened the world's first telephone exchange that same year. Reorganized as the Southern New England Telephone Company in 1882.

History

Chronology

1878 January 15, The District Telephone Company of New Haven was incorporated.
January 28, World's first commercial exchange opened in New Haven, Connecticut.
February 21, World's first directory issued in New Haven.
April 15, World's first private Toll line put into service, Blackrock to Bridgeport.
April 15, World's first telephone booth.
May 28, Reorganization as The Connecticut District Telephone Company.
June 15, World's first commercial toll line is put into service: Springfield to Holyoke, Massachusetts.
October 12, Name changed to The District Telephone and Automatic Signal Company.
1879 March 24, Connecticut's first woman operator, Marjorie Gray was hired in Bridgeport.
1880 Reorganization as The Connecticut Telephone Company.
1882 October 2, Southern New England Telephone Company was incorporated.
1889 World's first coin-box telephone.
1922 June 10, Connecticut's first dial unit cut into service in Hartford.
1945 October 21, SNET 500,000th telephone installed.
1953 First major telephone company to complete dial service.
1956 One millionth phone installed.
1962 December 9, Connecticut becomes the first state to be completely direct distance dialing.
1967 Electronic switching is introduced in Connecticut.
1970 Two millionth phone installed.
May; as a residential trial, SNET was the first company to offer call waiting, call forwarding and conference calling. The service was called “Totalphone.”
1979 November 15, the first company to use fiber optics in local telephone exchange.
1984 Bell System Divestiture.
December, Introduced the first fiber optic backbone system to serve a state communication network.
1986 Holding company structure approved by the DPUC: Southern New England Telecommunications Corporation created.
Completes an enhanced statewide 911 emergency system - the third in the nation.
1994 I-SNET, the first broadband information superhighway introduced.
1996 June 25, Introduction of one-second billing.
September 25, SNET granted the first statewide video franchise in the United States.
1998 October 26, SNET merged with SBC Communications Inc.

On 27 April 1877, Alexander Graham Bell gave a demonstration of his new invention, the telephone, at Skiff's Opera House in New Haven, Connecticut. This presentation piqued the interest and ingenuity of George Coy, a civil war veteran and manager for the Atlantic and Pacific Telegraph Company. On 3 November 1877, George Coy was awarded a Bell telephone franchise for New Haven and Middlesex counties. This franchise stipulated that the Bell Company would own thirty-five percent of Coy's enterprise. This relationship was maintained for most of the history of the company.

Using carriage bolts, teapot lids and wire, Coy improvised a crude switchboard with 8 lines, each of which could serve up to 8 customers. Coy enlisted the financial backing of Herrick Frost, a prominent businessman, and Walter Lewis, superintendent of the New Haven Clock Company. On 15 January 1878, with the help of a young lawyer, Morris Tyler, the New Haven District Telephone Company was incorporated. On 28 January of that same year, the first commercial exchange was opened in New Haven with 21 customers. On 11 February the new company published the world's first classified telephone directory. The directory listed 50 customers.

The company reorganized several times over the next few years, seeking to raise money with larger capitalization to expand its territory and broaden franchise rights with the Bell Company in Boston. During this time, the company took over the pioneering exchanges in Hartford, Meriden and Bridgeport and began to build and promote toll lines. It is also of note that during this period the first woman operator in Connecticut, Marjorie Gray, was hired in Bridgeport. Despite this expansion, competition was so fierce Coy and Frost were compelled to sell controlling interest in the company to financier Jay Gould who in turn, used the company in a bid to gain control of Western Union. By the end of 1879, Western Union had conceded the telephone business to Bell in exchange for an agreement that the Bell companies would stay out of the telegraph business. Because of this settlement, Gould lost interest in the fledgling Telephone Company. In the meantime, Coy and Frost had approached Marshall Jewell, a former state governor, Postmaster General, ambassador, and chairman of the Republican National Committee to help raise money to, once again, raise capitol by reorganizing the company. In 1880, the company was reorganized as the Connecticut Telephone Company with Marshall Jewell as its president. A portion of the funds raised were used to buy out Gould's share, thus making the company wholly controlled by Connecticut investors again.

Within the next two years, the company was running twenty-four exchanges connected by toll lines and had over 3500 customers. A subsidiary company, the Inter State Telephone Company, had begun construction of a line between Boston and New York. And in 1882, the company was reorganized, yet again, as the Southern New England Telephone Company. Much expansion was envisioned for the company.

Two developments soon put a damper on the intended growth. The widespread introduction of electricity caused interference on the telephone lines. The problem necessitated a costly solution - the connection of every customer with “metallic circuits”: two copper wires rather then a single iron one. This also required the replacement of every switchboard. The second development was the failure of the New York-Boston line. The line was sold to the newly incorporated long-distance company, American Telephone & Telegraph. SNET also sold off its Massachusetts holdings for much needed capitol and made the decision to limit its operations to Connecticut.

The remainder of the 1880s was a period of very little growth and expensive equipment upgrades resulting in a period of severely limited company earnings. Problems were compounded by the Blizzard of 1888, which took down many wires and poles in the outlying areas. However, the 1890s ushered in a period of strong growth as the American economy began to expand rapidly. The number of telephones nearly tripled to just over 15,000 as rates were reduced and an advertising campaign began. Debts were paid off and dividends to shareholders were reinstated. During this time, Bell Company patents ran out and competition again became fierce. In 1899, the Connecticut Legislature recognized the monopolistic nature of the telephone business and passed laws creating barriers to the entrance of new companies. In 1911, this law was replaced by a Public Utilities Commission, which had the power to regulate rates and services for SNET and other utilities. With this help the company grew rapidly throughout the first years of the twentieth century.

During World War I, SNET suffered shortages of material and employees as resources were diverted to the war effort. Operators were hard to find and 50 men were sent to the Army Signal Corps. In 1918, the federal government assumed control of all telephone and telegraph companies. Before the companies were returned a year later, the government had instituted the first nationwide rate increase in an effort to cover costs of operation. SNET was left with a large backlog of service requests at the war's end.

Business picked up again in the 1920s as the conversion to dial service, which eliminated the need to go through an operator, was begun. But expansion was again halted when the stock market crashed in 1929 and the Great Depression ensued. The 1930s saw the first net loss of telephones since 1894. The dividend was reduced, sales efforts were stepped up, and lay-offs were only avoided by reducing work schedules. Also, in 1938 SNET saw one of its worst natural disasters. The Hurricane of '38 knocked out nearly a third of the telephones in the region and left 62 of 79 central offices without power. With the help of other Bell companies, SNET was able to reconnect all of its customers in 23 days.

World War II brought many of the same problems as the first World War. Over 740 SNET employees entered the military. During the war, only 4 party residence service was available, leaving the company with a backlog of 60,000 customers waiting for private service. In addition, inflation and high income taxes left the company's financial stability in question at the war's end. In 1947, SNET applied for, and was granted, its first rate increase in 20 years.

During the post-war years the economy, and the telephone business, grew rapidly. 500,000 phones were in service in 1945 and by 1956 the one million mark was surpassed. The conversion to the dial system was completed in 1953 and in 1956 an improved dial system called “crossbar” was implemented. By 1970 there were two million telephones in service. At this time the company underwent a concerted effort to centralize service for increased efficiency and simplified long-distance services.

In 1974, SNET's corporate parent, AT&T, was sued by the federal government to break up the Bell System monopoly on the telephone industry. In a 1982 settlement AT&T was required to spin off its local telephone companies to shareholders. The local telephone companies were prohibited from engaging in any other business except local exchange service until January 1984. Because SNET was only 22% owned by AT&T at the time of the agreement, the company was not required to comply with this ruling. In response, on 1 January 1983, SNET established the Sonecor Systems Division in order to take advantage of their special status. This subsidiary would distribute equipment made by a variety of different manufacturers. In August 1983, SNET announced a artnership with CSX, a railroad holding company, to build a network of fiber optic cables, called Lightnet, which was planned to link 43 cities in 24 states along the railroad right-of-ways. In February 1984, AT&T announced the sale of its SNET shares. A relationship that had lasted over a hundred years had ended.

In 1986, SNET reorganized its corporate structure once again to reflect its new diversified nature. The newly formed holding company would be able to better manage the new divisions and would now be called the Southern New England Telecommunications Corporation. In 1988, SNET formed a partnership with NYNEX to offer cellular service and in 1989 sold their share of Lightnet for $365 million dollars to Williams Communications. By the end of the decade, SNET had more then doubled its 1980 income level.

In 1991, amidst economic recession, SNET received its first rate increase in 10 years. During this year the company also established a new subsidiary, SNET Paging, Inc. which would offer paging service to Connecticut, Rhode Island and Boston.

The next seven years were a period of new product and service introductions for the company, including SNET 800 CustomLink (800 numbers for residence customers) and Smartlink, which included services such as Caller ID. In 1993, SNET announced plans to invest 4.5 billion dollars in I-SNET, a statewide, interactive information super highway, and launched SNET America, which would offer national and international long distance calling. This year also saw the beginning of an effort to downsize in order to reduce operating costs. Two thousand five hundred people were slated to leave the company by 1995. The introduction of SNET Internet came in 1995 and in 1996, SNET led the industry with the introduction of one-second billing. In 1997, J.D. Power and Associates rated SNET as the number one rated long-distance company in America. And in that same year SNET Americast, a cable television service, was launched. In addition, the acquisition of Woodbury Telephone Company, the only other independent telephone company in Connecticut, was completed.

On 5 January 1998, a transaction was announced that would merge the Southern New England Telecommunications Corporation and SBC Communications Inc., of San Antonio, Texas. On 26 October, after approval from stockholders, the FCC and CDPUC, the merger was officially completed. Although operating headquarters remained in Connecticut and the SNET name was retained, the company had officially come to the end of its days as an independent telecommunications service provider.

Return to the Table of Contents


Scope and Content

The records of the Southern New England Telephone Company (SNET) reflect the long history of a pioneering and innovative telephone company. The collection consists of material dating from the formation of the New Haven District Telephone Company and the invention of the switchboard in 1878 to the merger of the Southern New England Telecommunications Corporation and SBC Communications Inc. in 1998. However, the bulk of the material predates the 1983 Bell System divestiture.

The collection covers a wide range of records from SNET. It is particularly strong in advertising material with print, radio, and television information spanning sixty years from 1920 to 1980, early financial data, and photographic material that depict not only the business but the entire state of Connecticut. The company also kept an extensive file of “historical material” which contains town histories, exchange histories, personal recollections of key figures, and information about storms and disasters. The early correspondence found in Series I, Administration/Business, provides an interesting glimpse into the development of the telephone business and the telephone's acceptance in society. Of special interest might also be the records of the predecessor and subsidiary companies of SNET. The collection also includes a substantial set of directories ranging from 1878 to the 1960s. Included with the directories is the only known copy of the first directory ever printed.

The collection, however, has several gaps. The collection does not contain a substantial amount of personnel material. What few items there are can be found in Series I, Administration/Business. There is virtually no information on labor relations and there is very little information of a technical nature, or on product development.

Return to the Table of Contents


Arrangement

The collection is broken down into twelve series. The first five series reflect a breakdown loosely based on the 1991 SNET records management schedule. The remaining series are based on a pre-existing order or format.

Administration/Business (1877-1980)
Accounting/Finance (1882-1985)
Corporate Relations (1915-1995)
Product Service Development (1889-1942)
Studies, Reports and Plans (1911-1985)
Subject Files (1879-2003)
Publications (1878-1998)
Predecessor and Subsidiary Companies (1878-1979)
Memorabilia, Artifacts, and Artwork (1904-1990s)
Audio/Visual (1951-2003)
Photographs (1878-1998)
Restricted Material

Series I: Administration / Business (undated, 1877-1980) contains three subseries: Administration, Business-corporation, and Business - General. All are organized alphabetically. The first two subseries are based loosely on the 1991 SNET records management schedule. Administration primarily contains material such as correspondence, organizational charts, and procedure manuals. The correspondence files in this subseries formerly existed four ways. There was loose material, material indexed by letter in boxes, letterpress books, and binders of “executive letters.” The loose material and the boxed material are interfiled chronologically. The bindered material and letterpress books follow the loose material. The boxed material often contained additional material such as reports, contracts, receipts, and bills. For those boxes indexed by letter, major contributors to a section are listed in parentheses. Additional material may exist in each section. The Business - Corporation subseries contains material such as annual reports, minutes, by-laws, material associated with capitol stock, contracts and agreements and other material pertaining to the condition of the company. The Business - General subseries contains records that do not clearly indicate departmental provenance but do pertain to the workings of the business. For example, this subseries contains files on the purchase of other companies, records pertaining to rate issues such as rate increase cases and directory assistance charging, and material associated with the 1969-72 sale of the TWX system. A minimal amount of personnel material is also located in the subseries.

Series I: Administration / Business.

Series II: Accounting / Finance (undated, 1882-1985) contains six subseries arranged alphabetically; A.J. Alex, Chief Accountant-Comptrollers Office; Bound Volumes; Depreciation Accounting; General Accounting; Insurance; and Private Mobile Radio Loss. Oversized materials are listed at the end of the series. The A.J. Alex subseries dates from 1893 to 1958 with the bulk of material covering 1923 to 1958. The records are listed in the original numbered order from 1.01 to 114.1 with a gap from 71-112. Headings follow each number and summarize the foldered materials. There is no index. The records consist of memoranda, correspondence, notes, plans, diagrams, bills, deeds, procedures, brochures, contracts, studies, estimates, letters, orders, directives, reports, records, regulations, and minutes. The topics cover a wide range of issues pertaining to SNET accounting such as: holiday pay, billing, benefits, rates, contracts, government regulations, war-time procedures, office supplies fleet cars, and coin telephones. The Bound Volumes subseries spans 1882 to 1985, but the bulk of the materials date from 1882 to 1920. The subseries consists of books, journal, ledgers, and boxed folders and bound books arranged alphabetically. The topics include cash records, expenses, reports, vouchers, trial balances, spending, debits and credits, and accounts payable and receivable. The subseries provides an overall picture of early SNET spending, costs, and financing.

The Depreciation Accounting subseries dates from 1912 to 1981 and deals with material and equipment depreciation. Correspondence, minutes, instructions, reports, and procedures make up the bulk of the subseries, which is arranged alphabetically. The General Accounting subseries covers a 100-year time frame, from 1883-1983. It contains SNET bills/receipts, transfers, records, taxes, correspondence, and procedures. Sections of Circulars and Handbooks provide information about SNET general accounting methods and practices. The Insurance subseries spans 1921 to 1967, with the bulk of the information occurring from 1948 to 1967. The materials consist of policies, data, schedules, correspondence, bonds, fire and equipment insurance, statistics, leases, city/town insurance, and reports. The subseries is also alphabetically arranged, as is the Private Mobile Radio Loss subseries. A box of Mobile Private Radio Loss index cards is listed separately at the end of the subseries. The subseries focuses on SNET financial losses with Private Mobile Radio phones from 1951 to 1964.

Series II: Accounting / Finance.

Series III: Corporate Relations (undated, 1915-1995) is divided into four subseries: Advertising, Customer Complaints, Employee Information, and Public Information. The series is arranged alphabetically. Advertising covers the period from 1924 to 1988. The subseries contains material pertaining to SNET advertising campaigns such as correspondence, schedules, meeting minutes, programs, research, and studies from 1965 to 1980. Advertising budget and Yellow Page budget information is available from 1970 through 1980. The subseries is particularly strong in the decades of the 1960s and 1970s, with specific campaigns such as those for Business, Residence, UCONN Basketball and Football, and Long Distance Calling. Information such as correspondence, memoranda, and planning is also available for SNET promotions for such products as the Decorator Telephone, Calling Card, and Phone Store, 1968 to 1977. Newspaper ad samples are available from 1924 to 1931 as well as advertising samples labeled “Printed Material for Clients” produced by SNET from 1986 to 1988. There is extensive information for Yellow Pages advertising from 1973 to 1980 including studies, research, correspondence, and campaigns. The oversized material consists of original illustrations and artwork from the 1950s through the 1980s. Mechanicals, photographs, printing plates, and posters pertaining to advertisements are also included. Large binders contain sample advertisements ranging from 1955 to 1980 that reflect the cultural and social changes in Connecticut.

The Customer Complaint subseries does not have information on the department structure or policies. There is a Customer Comment Guide dated 1930. Most of the materials are contained in binders consisting of customer complaints to the Federal Communications Commission (1949-1969) and customer complaints and problems on rates, service, and equipment reported to the Connecticut State Public Utilities Commission (1915-1971). The subseries does not include correspondence from SNET to the customers or commissions. The Employee Information subseries is comprised of memoranda, correspondence, and plans for SNET personnel programs and some information on company policy (1970-1988). Programs and policies addressed areas such as: Ecology, Fitness, and Safety. There is a unique and interesting collection of Safety Cards promoting employee health, awareness, and safety from 1935 to 1965. Two oversized binders contain similar material. There is very little information of department structure, labor/management relations, or personnel policies and procedures. The series concludes with the Public Information subseries (1968-1995). This subseries consists of materials relating to promoting the SNET corporate image and public relations. Programs such as Corporate Symbol, Ecology, and Centennial contain correspondence, plans, and announcements (1968-1991). There is a collection of interviews with SNET Directors from 1976 to 1977. News releases, news conferences, and press luncheons are included from 1974 to 1992. A strength of this subseries is the collection of speeches, by top executives, that demonstrate SNET's commitment to public relations and community involvement (1965- 1987). The oversized material consists of informational packages dealing with topics such as the Centennial Celebration, Links To Learning Program, and World's Fair Promotion. Included in these packages are promotional items, announcements, program descriptions, and brochures (1964-1995).

Series III: Corporate Relations.

Series IV: Product Service Development (undated, 1889-1942) is also based on the 1991 SNET records management schedule. This series is arranged alphabetically. It contains blueprints and diagrams from approximately 1889 to 1921. Included are diagrams of the Court Street building in New Haven, the Stamford dial office, the Grey Rock Place building in Stamford, a blueprint of the Coy switchboard, and others. The series also contains scattered engineering and plant records from the early twentieth century.

Series IV: Product Service Development.

Series V: Studies, Reports and Plans (undated, 1911-1985) is organized alphabetically by title of the document, department or subject. There are mid-year and year-end reports from (1975-86) for Data and Information Systems; reports and studies pertaining to directory assistance charging issues, 1973-78; earnings and profit studies; a series of reports filed with the PUCA/DPUC, 1975-79; and other individual documents. The series also includes a collection of project reports, ranging from 1965 to the mid-1980s, available on microfiche. The material is organized first by microfilming project number and then alphabetical by acronym. Whenever available the meaning of the acronym is spelled out.

Series V: Studies, Reports and Plans.

Series VI: Subject Files (undated, 1879-2003) is arranged alphabetically. The basis for this series was a set of files kept by the company as “history files.” Much of the material was gathered or created during the writing of a company history, Connecticut Pioneers in Telephony, by J. Leigh Walsh, published in 1950 (Dodd Call No. C 5356). The series contains materials such as files on exchange histories and facts, personal recollections, buildings, storms and disaster, and key figures in SNET history. Of particular interest in this series are files of town histories. These files often contain material of a general historical nature, as well as material associated with the telephone.

Series VI: Subject Files.

Series VII: Publications (undated, 1878-1998) is arranged in three sub-series: Clippings, Material Produced by SNET, and Material Produced by Others. The series also contains a listing of SNETPeriodicals for reference purposes. The Clippings sub-series contains newspaper clippings in scrapbook form dating from 1899 to 1997. Other clippings are from various newspapers throughout Connecticut and the region that pertain to SNET and telephone company issues. Of note is one large folder dedicated to the 1936 flood. The earlier scrapbooks are very fragile. The sub-series, Material Produced by SNET, is arranged alphabetically. It consists of bill inserts, pamphlets, booklets, and guides to service, all of which cover a wide variety of topics. The Material Produced by Others sub-series is also arranged alphabetically by title. It contains booklets, journals, pamphlets, guides, almanacs, magazines, and reports primarily published by ATT or the Bell System. The Periodicals have been pulled from the collection. They are listed for reference purposes and are cataloged in the university on-line system. It is arranged alphabetically by title in seven sections: an A to Z Titles List, Periodicals, Oversized Periodicals, Bound Periodicals, Oversized Bound Periodicals, Directories, and Bound Directories. The sections contain materials in different sizes and formats. Some titles changed formats and are listed in more than one section. The A to Z List directs the user to the various sections for each title. The Periodicals and Oversized Periodicals sections consist of SNET publications such as: newsletters, news briefs, magazines, bulletins, newspapers, guides, and directories. These materials are in folders that are boxed, numbered 1 through 6. The Directories section contains exchange directories produced for Connecticut that cover cities, towns and the whole state with Connecticut Statewide Directories. The section also lists directories produced by Predecessor and Subsidiary companies. Of interest is the only known copy of the first directory ever printed in the world from New Haven in 1878. There are also Official Directories of SNET departments, divisions, and employees and directories for Retired Employees. These materials are also in folders and boxes numbered 7 and 8. The Bound Periodicals, Oversized Bound Periodicals and Bound Directories are stored on shelves and are listed alphabetically and by year. They cover various SNET topics such as sales or news and the Bound Directories are “Phone Books” that show telephone numbers for many cities or towns and the whole state over a large span of years.

Series VII: Publications.

Series VIII: Predecessor and Subsidiary Companies (undated, 1878-1979) contains the records of those companies that have preceded or been absorbed by the Southern New England Telephone Company. The series is arranged according to a volume numbering system set up by the company. The series is comprised of two sub-series, Predecessor Companies and Subsidiary Companies. The sub-series Predecessor Companies contains the records of the District Telephone Company of New Haven, the Connecticut District Telephone Company, the District Telephone and Automatic Signal Company, and the Connecticut Telephone Company. The sub-series Subsidiary Companies includes the records of the Connecticut River Telegraph Company, the Connecticut Telegraph Company, the Naugatuck Telephone Company, the New London Telephone Company, the Stamford and Norwalk Telephone Company, the Interstate Telephone Company, the Ansonia Telephone Company, the Standard Time and Electric Company, the Windham County Telephone Company, the Fishers Island Telegraph Company, the Connecticut Electric Light Company, the New Britain Telephone Company, the Canaan Local Telephone Company, the Farmington Valley Telephone Company, the Sharon Telephone Company, the Waterbury Automatic Telephone Company, and the Woodbury Telephone Company. Most record groups contain minutes and incorporation material. Material such as journals, ledgers, financial data, and tax material are included with some.

Series VIII: Predecessor and Subsidiary Companies.

Series IX: Memorabilia Artifacts and Artwork (undated, 1904-1990s) contains a wide variety of artifactual material such as: equipment, employee awards, commemorative material, general company memorabilia, promotional material, framed artwork, posters, scrapbooks, and a few miscellaneous maps. Although there is an attempt to organize the material there is no specific order. Of particular interest in this series is the scrapbook of E.B. Baker, a key figure in the early development of the company, and the minute book of the 1880 National Telephone Exchange Association Convention held in Niagara, New York.

Series IX: Memorabilia Artifacts and Artwork.

Series X: Audio/Visual (undated, 1951-2003) has eleven subseries arranged by format. The subseries are Cassette Tapes; Reel to Reel Audio Tapes (5 inch); Reel to Reel Audio Tapes (7inch); Record Albums (33 1/3 RPM); Video VHS; Beta (1 inch); Beta (3/4 inch); 16 Millimeter Sound On Film (3 inch reels); 16 Millimeter Sound On Film (5 inch reels); Microfilm 35 Millimeter and Microfilm 16 Millimeter. The subseries' organizations are alphabetical, except the microfilms, which follow SNET's original reel number order. The SNET Audio Visual Department, external production services, radio and television stations produced the materials in this series. It contains no documentation.

The Cassette Tapes cover such topics as meetings, commercials, employee information programs, interviews of SNET employees, public information programs, press conferences and other various topics pertaining to the communications industry. The recordings occurred from the early 1970s to 1982. The Reel to Reel subseries grouping is by 5 and 7 inch reel. The medium is reel-to-reel audiotape. The 5 inch topics are primarily SNET commercial recordings with some telephone related subjects and the 7 inch tapes are recordings of radio talk shows, speeches or press conferences. The time frame is 1970 to 1981. The Record Albums are Master Recordings of SNET commercials or topics on 33 1/3 vinyl disks from 1951 to 1965. The Video VHS tapes cover various SNET topics or programs such as public relations and SNET history from the early 1980s to 2003. The two Beta subseries are recordings on ⅓34; inch and 1 inch Beta tape also covering various topics from SNET and ATT in the early 1970s to 1990. The two 16 Millimeter Sound On Film subseries are also on two different sized reels, 3 and 5 inches. The films are SNET commercials with synchronized audio from 1964 to 1980. The Microfilm subseries consist of 35 and 16 millimeter microfilm organized by original SNET reel numbers. The dates listed are when the materials were microfilmed. The topics are Executive, Financial and Accounting related covering areas such as deeds, contracts, leases and meeting minutes from the early 1900s to 1980.

The materials in the Reel to Reel, Record Album, Beta and 16 Millimeter Sound On Film subseries are very fragile and require special equipment, careful handling and staff supervision for use. The equipment needed includes a reel-to-reel tape deck, 33 1/3 record player, Beta tape player and 16mm projector and screen respectively.

Series X: Audio/Visual.

Series XI: Photographs (undated, 1878-1998) has eleven subseries: Contemporary, Contemporary Oversized, Transparencies, Contact Sheets, Contact Sheets Oversized, Historical, Historical Oversized, Historical Oversized Fragile, Historical Fragile, Slides and Negatives. The SNET departments Creative Services, General Information and Public Relations took the majority of the photographs. In other cases, SNET utilized independent photographers or studios and the services of ATT. There is very little documentation that accompanies the photographs although many have captions, headings, descriptions, SNET job numbers and location or date information.

The Contemporary subseries organization is in SNET's original alphabetical order by subject heading. The time frame spans from the 1930s to 1998. The subseries contains mostly 3 by 5, 4 by 6 and 8 by 10 print photographs enclosed in clear protective sheets and grouped by subject in folders. When readily available, dates are provided in the inventory list. Many items have information written on the back such as the date, location, subject and SNET job number. The job number can be cross-referenced to the contact sheets and/or negatives to obtain more information. The photographs cover a wide range of topics pertaining to SNET and Connecticut such as: meetings, groups, building, cities and towns, equipment, scenic areas, disasters, personnel, political figures, plant construction, operators, switchboards, SNET workers and telephones. The company used the photographs in advertisements, ceremonies, displays, promotions and company publications. The Contemporary Oversized materials are larger photographs or scrapbooks grouped alphabetically and by size.

The Transparency subseries arrangement remains in the original SNET order by transparency or “TR” number followed by a general heading. Other transparencies are grouped by subject. SNET used the materials for publication covers or advertisements. The Contact Sheets are organized first in ledgers by year, then boxed and foldered by SNET job number and corresponding dates. Freelance studios and topical contact sheets are included in the subseries. The sheets are rough prints of negatives and often give important information not found in the regular photographs. The Oversized section is organized by subject.

The Historical subseries are older SNET photographs from 1878 to the 1930s. However, some folders contain images of operators into the 1970s. The materials are also in protective sheets and folders organized in SNET's original alphabetical order by subject heading. They cover topics similar to the Contemporary photographs. The Historical Oversized materials contain larger photographs and scrapbooks boxed by size. The Historical Oversized Fragile materials are larger images requiring careful handling. They are mostly supported with backing boards. The Historical Fragile Restricted photographs are older, very sensitive materials in four flap enclosures that require staff supervision for access and use. Most of the photographs in all the historical sections are singular images with no negatives or copies and should be handled with extreme care. The Slides are arranged topically in trays and cover a variety of SNET topics and presentations. The Negatives 35 Millimeter Film subseries is filed by the SNET job number that corresponds to many of the Contemporary prints and the Contact Sheets.

Series XI: Photographs.

Return to the Table of Contents


Restrictions

Restrictions on Access

All materials less than 20 years old will be restricted.

All proprietary material will be restricted 26 years.

All personnel material will be restricted for a period of 75 years after the date of creation of the records with the following exceptions:

a. The individual named in the personal information, or their legal representative, if a signed release is provided to A&SC

b. Official representatives of SNET if such a representative provides a signed request from (name of SNET officer) on corporate letterhead.

Restrictions on Use

Permission to publish from these Papers must be obtained in writing from both the University of Connecticut Libraries and and SBC Communications. Please consult with the Curator for more information.

Return to the Table of Contents


Related Material

Archives & Special Collections has a substantial collection of materials pertaining to Connecticut businesses. For detailed information on these collections please contact the curator or ask at the reference desk.

Return to the Table of Contents


Index Terms

This record series is indexed under the following controlled access subject terms.

Subjects:

Document Types:

Administrative Records.
Advertising Records.
Artwork.
Audio cassettes.
Audio visual materials.
Blueprints.
Books.
Correspondence.
Financial Records.
Manuscripts.
Memorabilia.
Notebooks.
Photographs.
Publications.
Videocassettes.

Occupations:

Communications Company

Return to the Table of Contents


Administrative Information

Custodial History

Southern New England Telecommunications Corporation was the owner of the records prior to transfer of ownership.

Preferred Citation

[Item description, #:#], Southern New England Telephone Company Records. Archives & Special Collections at the Thomas J. Dodd Research Center, University of Connecticut Libraries.

Acquisition Information

SBC SNET donated the collection in July 2002.

Return to the Table of Contents


Bibliography

Reuel E. Benson, Jr.. The First Century of the Telephone in Connecticut., Illustrated by George De Costa. New Haven: SNET, 1978.
Allerton Frank Brooks. “Giving Wings to Words” Connecticut Origins of Modern Telephony, 1878-1953., New York: Newcomen Society in North America, 1953.
Victor Morris Tyler. A Short Review of Connecticut Telephony, 1878-1907., New Haven, 1957.
J. Leigh Walsh. Connecticut Pioneers in Telephony: The Origins and Growth of the Telephone Industry in Connecticut, New Haven: Morris F. Tyler Chapter, Telephone Pioneers of America, 1950.

Return to the Table of Contents


Detailed Description

Series III: Corporate Relations, undated, 1915-1995
Advertising
248:1843 Account Review Binder (OS), 1986
219:1844 Ad Group/Agency Annual Meeting, 1976
219:1845 Ad Programs, 1980
Agency Agendas
219:1846 1971
219:1847-48 1972
219:1849-50 1973
219:1851-52 1974
219:1853 Agency Correspondence, 1965-1971
219:1854 Agency Meeting Minutes and Reports, 1970
235 Artwork: (OS) (loose materials) Line-art, Drawings, Transparencies, 1970s-1980s
219:1855 ATT Advertising Schedules, 1975-1977
219:1856 ATT Advertising Schedules, 1977-1978
219:1857 ATT Yellow Page Proposals, 1972
219:1858 ATT Yellow Page Schedules, 1973-1974
Budgets
219:1861 Budget Comparison, 1973-1974
Budget Information
219:1862 1971
219:1863 1972
219:1864 1973
219:1865 1974
219:1866 1975
219:1867 1976
219:1868 1977
219:1869-70 1978
219:1871 Budget Management Seminar, 1979 October
Yellow Page Budget
219:1872 1970
219:1873 1971
219:1874 1972
220:1875 1973-1974
220:1876 1975
220:1877 1976
220:1878 1977
220:1879 1980
220:1880 Business Correspondence, 1980
220:1881 Business Ads and Plans, 1979-1980
220:1883 Business Plans, 1980
220:1884 Business Plans, 1981
220:1885 Business to Business Report, 1982
Campaigns
220:1886 ATT Long Distance Campaigns, 1978
220:1887 Bell Boy Special Campaign, 1970
Business Campaign
220:1888 1972
220:1889 1973
220:1890 1974
220:1891-92 1975
220:1893-94 1976
220:1895 1977
220:1896 Campaign Costs, 1976
220:1897 Christmas Campaign, 1973
220:1898 Christmas Campaign, 1975
220:1899 Christmas Campaign, 1978
220:1900 Design Line Telephone Campaign, 1975-1976
220:1901 Dial Tone Change Campaign, 1977
Directory Assistance Campaign
220:1902 1976
220:1903-04 1977
220:1905 1978
220:1906 1978-1980
220:1907 Employment Recruitment Campaign, 1970
220:1908 Employment Recruitment Radio Campaign, 1969
220:1909 Extension Campaign, 1973
220:1910 Extension Campaign, 1974
220:1911 Extension Campaign, 1975
Extension Christmas Campaign
220:1912 1971
220:1913 1972
220:1914 1973-1974
221:1915 1975
221:1916 Extension and Design Line Campaign, 1976
221:1917 Extension Spring Campaign, 1972
221:1918 Government and Municipal Directory Campaign, 1971
221:1919 International Direct Distance Dialing Campaign, 1978
221:1921 Long Distance/Directory Assistance Campaign, 1974
221:1922 Long Distance/Directory Assistance Campaign, 1975
Long Distance Campaign
221:1923 1970-1971
221:1917 Extension Spring Campaign, 1972
221:1918 Government and Municipal Directory Campaign, 1971
221:1919 International Direct Distance Dialing Campaign, 1978
221:1921 Long Distance/Directory Assistance Campaign, 1974
221:1922 Long Distance/Directory Assistance Campaign, 1975
Long Distance Campaign
221:1923 1970-1971
221:1924 1976
221:1925-26 1977
221:1927-28 1978
221:1929 1979
221:1930 1980
221:1931 Long Distance Mother's Day Campaign, 1973
221:1932 Long Distance Public Announcement Service Campaign, 1978
221:1933 Long Distance/Directory Assistance Summer Campaign, 1972
221:1934 Long Distance/Directory Assistance Summer Campaign, 1972
221:1935 Long Distance/Directory Assistance Summer Campaign, 1976
221:1936 Long Distance Winter Campaign, 1973
221:1937 Lottery Call Number Campaign, 1972
221:1938 Major Media Campaigns, 1976
221:1939 Mother's Day Campaign, 1975
221:1940 Open House Campaign, 1969
221:1941 Phone Center Store Campaign, 1977
221:1942 Phone Store Campaign, 1968
221:1943 Phone Store Bill Payments Campaign, 1970
221:1944 Phone Store Long Distance Summer Campaign, 1968
221:1945 Public Service Campaign, 1980
221:1946 Residence Campaign, 1977-1978
221:1947 Residence Campaign, 1980
221:1948 Residence Fall Campaign, 1979
221:1949 Residence Spring Campaign, 1980
Touch-Tone Campaign
221:1950 1965-1968
221:1951 1970
221:1952 1971-1972
221:1953 1980
221:1954 Trimline Campaign, 1966
221:1955 Trimline Campaign, 1967
Yellow Page Campaign
221:1956 1970
221:1957 1974
221:1958 1975
221:1959 1975-1976
222:1960 1976-1977
222:1961 1977-1978
222:1962 1-411 Advertising Campaign, 1972
222:1963 Commissions and Cut In Charges Report, 1968
222:1975 Directory Assistance Advertising Cost Study, 1971-1976
222:1976 Directory Assistance Correspondence, 1973-1977
Directory Correspondence, Legal Issues
222:1977 1941-1954
222:1978 1946-1951
222:1979 1947-1955
222:1980 1955-1956
222:1981 Directory Filler Advertisements, 1971
222:1982 Education Seminar, 1980 March
222:1983 FCPA Compliance [Foreign Corrupt Practices Act], 1979
222:1984 General Rate Increase, Background Information, 1980 July
222:1985 General Rate Increase Correspondence, 1981
222:1986 General Rate Increase Correspondence, 1982
222:1987 General Rate Increase Informational Plan, 1982
Illustrations (OS)
note; see boxes: 236-239 folders 1988-2006 (also loose materials)
222:2011 Job Descriptions, 1979
222:2012 Job Descriptions and Correspondence, 1979
222:2013 Long Distance Tracking, 1972-1977
222:2014 Management Job Evaluation, 1976-1979
222:2016 Manuals, 1969-1979
222:2017 Manuals, 1978-1979
Mechanicals (OS)
note: see boxes 240, 241, folders 2024, 2025 (also loose materials)
222:2026 Media Plans, 1980
New England Telephone Anti-Trust Case
222:2027 Ad Samples, 1955-1978
222:2028 Correspondence, 1975-1976
222:2029 Correspondence, 1980
222:2030 Documents, 1977
222:2031 Documents, 1979 January
222:2032 Documents and Correspondence, 1978
222:2033 Documents and Correspondence, 1979
222:2034 New Yellow Page Commercials, 1970-1971
223:2035 Phone Center Study, 1979
Photographs (OS)
note: see box 242-243 (loose materials)
Posters (OS)
note: see box 244-246 (loose materials)
223:2036 Prints, Directory Centennial (OS)
note: see box 238
Printing Plates (OS)
note: see box 247, folders 2037-2053
223:2054 Project Management, 1981
Promotions
223:2055 Calling Card Promotion, 1977
223:2056 Christmas Gift Promotion, 1976
223:2057 Decorator Telephone (Decotel) Promotion, 1971
223:2058 Ecology Promotion, New London and Norwich, 1971
223:2059 June Gift Promotion, 1968
223:2060 Mother's Day Promotion, 1973
223:2061 “Our Town” Promotion, 1977
223:2062 Phone Store Promotion, 1968
223:2063 Phone Store Promotion, 1968
223:2064 World On A String Promotion and Study, 1971-1972
223:2065 Public Utilities Advertising Association Awards, 1971
Research
223:2066 Business Research, 1975
223:2067 Commercial Testing, undated
223:2068 Commercial Research, 1976
223:2069 Communications Research, 1979-1980
223:2070 Radio Station Research and Correspondence, 1968
223:2071 Research Plans, 1977
223:2072 WILI and WINY Research and Correspondence, 1965-1967
Residence
223:2073-74 Residence Advertising Information, 1978
223:2075 Residence Advertising Information, 1979-1980
223:2076 Residence Call Reports, 1980
223:2077 Residence Christmas Media Plan, 1979
223:2078 Residence/Long Distance Presentations, 1980
Residence Media Plans
223:2079 1979
223:2080 1979-1980
223:2081-82 1980
223:2084 Residence Reference Information, 1980
Samples
223:2085 1924-1929
223:2086-87 1926
223:2088-89 1927
223:2090 1928
224:2091 1928
224:2092-93 1929
224:2094-96 1930
224:2097-98 1931
Samples (OS)
note; see boxes: 248-255, folders 2099-2150
Sample Advertisements (OS) [large binders by year 1955-1980]
note: see box/volume 256-285
224:2151 Sample Marketing Aids, 1987
Sample Printed Material for Clients
224:2152 #1, 1986
224:2153 #2, 1986
224:2154 #3, 1987 January
224:2155 #4, 1987 January
224:2156 #5, 1987 January
224:2157 #6, 1987 February
224:2158 #7, 1987 March
224:2159 #8, 1987 March
224:2160 #9, 1987 April
224:2161 #10, 1987 April
224:2162 #11, 1987 May
224:2163 #12, 1987 May
224:2164 #13, 1987 June
224:2165 #14, 1987 July
224:2166 #15, 1987 August
224:2167 #16, 1987 August
224:2168 #17, 1987 September
224:2169 #18, 1987 October
224:2170 #19, 1987 October
224:2171 #20, 1987 December
224:2172 #21, 1988 January
224:2173 #22, 1988 February
224:2174 #23 [1988?]
224:2175 #24, 1988 April
224:2176 #25, 1988 June
224:2177 #26, 1988 July
225:2178-79 Samples, Year In Review, 1988
225:2180 Schedules, 1980
225:2181 Schedules, 1981
225:2182 Schedules, 1982
225:2183 Schedules, ATT, 1982
225:2184 Schedules, Bell System, 1980
225:2185 Schedules, Television, 1979-1980
225:2186 Services Promotions, 1980s
Sports
225:2188 CIAC Basketball, 1970
225:2189 Fall Sports Package, NFL and UCONN Football, 1972
225:2190 Sports Package, 1972-1973
225:2191 Sports Package, 1974
225:2192 UCONN Basketball and UP With People Program, 1968-1969
225:2193 UCONN Basketball, 1966-1967
225:2194 UCONN Basketball, 1968-1969
225:2195 UCONN Basketball, 1969-1970
225:2196 UCONN Basketball and Football, 1971-1974
225:2197 UCONN Football, 1975
225:2198 Yellow Page and Sports Packages, 1972
Spot Franchise
225:2199 1968
225:2200 1969-1970
225:2201 1970
225:2202 1971
225:2203 1972
225:2204 1973
225:2205 1974
225:2206 1975
225:2207 1976
225:2208 1977
225:2209 Spot Franchise Charts 1968-1973
225:2210 Sprint Information 1980
225:2213 Tracking Surveys 1970-1976
225:2214 Yearly Summaries, Bell System 1965-1971
225:2215 Yearly Summary Comparisons 1965-1971
Yearly Summary
225:2216 1971
225:2217 1972
226:2218 1973
226:2219 1974
226:2220 1975
226:2221 1976
226:2222 1977
226:2223 1978
226:2224 1979
226:2225